Del Webb Reviews

Tradesmans work quality is lacking. Materials used are low end with top dollar pricing. Repairs usually require a second call back to get it done correctly.

Lot initially was laid out incorrectly. Two managers/superintendents were fired/replaced during the building. Impossible to coordinate any problems between design and building. No one could correct a mistake in number of lights in one bedroom. Design center rep would not respond to phone calls or emails. Building site was a disgusting mess most days.

Lots of room for improvement for Pulte: 1. Be forthright at beginning how real estate fees are managed. If client does not use a real estate agent, this fee should go to benefit of buyer. 2. Have drawings to show what is “standard”, so that you know what your base is when Selecting options. Pulte refused to give us base model electrical drawings for house despite our repeated requests. 3. Hire workers with minimum level of craftsmanship and improve quality control procedures. We had numerous examples where the construction quality was poor. Split studs and bracing, large gaps in caulking, poor paint coverage, poor HVAC pipe routing, etc. 4. Maintain continuity of personnel instead of continually switching Construction supervisor personnel and responsibility. You could never be sure your concerns were being managed. 5. Better show which is /is not optional on models. Pulte uses a “change order” strategy for many items that would normally be considered standard. ... More

This is the second home I have purchased from Del Webb/ Pulte. This one is fantastic quality & a Good value. Service for any issue has been terrific. Anyone looking for a home should first check on a Del Webb home.

Our home is very nice - but leaving a dirt square by our front door is very disappointing. It wouldn’t have taken very much to cement our front patio since there is a cement walkway RIGHT NEXT TO IT that leads to our front door. The pony wall that surrounds the dirt area is attached to the house, therefore it is “part” of the house. We feel the house is not finished.

This house I call my home was beautiful made and I am so proud to live in Carolina Orchards community!

Purchased a Del Webb quest villa, 5 years new. They were very accommodating with the smallest issues.

From the sales process where the folks were very forthcoming with all things to be considered. We were given option catalog with pricing for our proposed model so we would know before purchasing what we were getting into. During the build our construction manager always had time to review where we were in the process and if we had any concerns addressed them immediately. Post closing the warranty team addressed any touch up items that we found. The entire process you could tell all the people involved were striving to make the entire process a pleasant one.

Overall very happy with home and neighborhood. However, disappointed with quality of finish work and attention to detail (i.e., paint, woodwork is not up to "new house" standards).

Pulte Homes comes across as a cookie cutter homebuilder instead of a customized to fit your need

My dryer vent caught on fire because the 220 plug was not properly wired. I had a natural gas leak outside between the meter and house due to incorrect parts and poor workmanship. While working on the house next door a subcontractor damaged my soffit and stucco. They just started a house on the other side, stay tuned. Justin has been a great help but he is not Superman!

It’s very discouraging to keep hearing that DelWebb can’t do something when we know very well you can you just won’t. Why not try to explain why some of the things you aren’t willing to do are being done the way they are. Would make such a difference in the whole experience when a new buyer feels they are listened to and their Thoughts and questions are respected and answered correctly. Very difficult when you talk to different people in the sales office and get a completely different response to the same question. The most outstanding thing here is the community of neighbors who go out of their way to help each other. I really love this house, it’s beautiful, I just wish repairs could be made more timely and some not needing to be made at all. Last comment, we are older and not wanting to have to take care of lawns and plants so why couldn’t we pick the ones we want. Some that have already been planted are going to grow much bigger than the area can support and it would be nice to have someone who knew what they were doing doing the landscaping. It really looks a bit like Stepford and that’s not necessary though I do understand people just can’t do what they want to do. Perhaps more communication with the HOA instead of all the rules might be helpful ... More

In hind sight we would've gotten a realtor to help oversee construction and negotiate. Pulte sales and other staff friendly on the plus side. Location and neighborhood, amenities are great but finishing workmanship not so much The project manager was great and in constant contact but it is more an issue with the sub contractors lacking quality workmanship. For the price you pay we would expect more attention to the finishes, We feel Del Webb has gotten greedy in what they offer for the price. So many things are "upgrades' that really should be included in basic price. In the end still mostly displeased with a lot of the trim, doors and some of the drywall and paint finishing. ... More

Lots of discrepancies not paid attention to; broken tile, upgraded bath tub damaged, upgraded front door paint coming off and other discrepancies, which am waiting to be resolved soon.

First, our house was well inspected and ready to move in. No blue tape to mark issues with walls, etc. Second, the longer we are in our home, the more we appreciate the quality workmanship and well through out design. This is found in simple things such as the doors opening and closing perfectly. Or the sight lines of the home design. The placement of light switches. The fabulous landscaping. Great outdoor space. And much more. Lastly, we performed an independent inspection of our home for the safety features in case of a hurricane. We were given the highest marks possible for the workmanship and materials used in the construction of our home. We also saved almost $1000 off of our home owners insurance per year. Our home is a great value not only today, but also for the future. ... More

All employees are very good and our home closed on time and I love it.

The 4 star rating in one category is due to an unresolved issue with the ceiling

Overall, our experience with the purchase and construction of our home has been very good. We have encountered a few issues along the way as one would expect. The field manager was very helpful in addressing concerns and his communication was excellent.

Everyone we delt with was helpfull and did whatever they could to keep us updated.

Over a month later I'm still waiting for a response to a response to correct the many construction issues that I reported. No one even came out to look. The only thing that was corrected were the electrical issues with a doorbell and a gfi outlet that didn't work. There paint is everywhere that it should be and is missing where it should be. It is obvious that Del Webb doesn't use skilled tradesmen. If the finished product looks this bad I'm wondering about the quality of house's construction that I can't see. If Del Webb used the same quality sod in the common areas and around their model homes as they did in my yard full of weeds, no one would buy their homes. ... More

Both sales and the building personnel are top notch. Professional, trustworthy, communication is constant and workmanship is great

Get everything done that is not up to your Standards before you close, Because there will be a lot of confusion and unorganized Problems! You will have a difficult time getting them to fix things RIGHT !

We love the finished product and had good relations with all staff we worked with. However, we were very disappointed in the attention to detail and the level of cleanliness of the property at closing. There are paint spatters throughout the driveway, sidewalk, and front porch as well as stains on our screen porch floor. The garage has clumps of drywall throughout along with paint splatters.

The Pulte BOD has not taken a position to maximize safety for the community. The safest approach is to OPEN UP THE RESORT CENTER so that residents do not have to spend extra money and go out into the community for swimming, exercise equipment, pickle ball, etc. Those who are staying at home to avoid all exposure would not be threatened at all by having the amenities open. Appears BOD is only concerned about their potential liability not the health and well being of the residents. We purchased at Del Webb for the Resort Center and now we have to spend more money and travel to replace those services. Would not have bought if we had known the BOD had no understanding or concern for the well being of the residents of HCR. ... More

We are very pleased with our new home at Del Webb at Dove Mountain. It is a very solid home with many nice features that was completed on time, despite everything going on with COVID. We looked at several other 55 plus communities in the Tucson area, and found that we got more "bang for our buck" at Del Webb at Dove Mountain. We love the community, all the walking trails among the Saguaro cactus, and beautiful views of the mountains on all sides.