Del Webb Reviews

This is a beautiful community and well cared for by the residents and HOA. The entire building process was LONG (14 months). Originally told it would be 9-10 at contract signing. Long periods of waiting with little communication and no sense of urgency. The builder seems more interested in producing their spec homes than finishing the contracted homes. We have built over 20 homes in multiple cities over the years, this was by far the worst experience we have had.

When we started this purchase - we were raving fans of the builder, but at the end we could no longer recommend them.

I m disabled the sales man knew that. He never orderd me or have put in for disabled person in my i asked for wide dooes wide frint door and french dooes ro the patio. I never met with the dwsign team he or the contractor followed the book i did not got whar I asked for. And i have a barhtub shower that can not use i asked for a walk in shower and itsi cracked rhe dishwasher does not work it was dumbes smashed on the kawn have a picture. Rhry promised to fix tgings after closing rhey never did. Under indiana law they sakes men can not be the same as the designer if it stares in a book and the sales men and contractor must have the home approved by ada laws. And knoe them just like hoa rules if there 535 house it divuded amoung the home owner for example wach yars is differnt and cutting and keeping it up can not be charged the same price 181.00 dollars a month should not be. For example the people pay mrmbershup thryogh health insuranxe oe by properry taxes thay not incmuded in the hoa but it is. In addtion people pay hoa fees for activies for del web coummites not charged extra i f founded out by family in Florida and az that live in one. But mine does eveeythibg cost . So not many join anythung so there for there should not be any activrt person. Accordinf to insiana the hoa is made up by people who live there like my old place and each home owner has a say what gers paid and how nuch and what for.. indiana eaxg person pays property tax thry own rhier home they have evert right ti make changes unless the hoysing comoles owns and maintains the out side of the home that where a hoa fee comes in and peoole running the hoa must live there. In that coummity here they do not.the hoa fee shouuld cover the club house maintance the pool tennis courts and kitchen and fitness room that it and steer care for snow and yard if person wants it. Thry hsvr choices people in indianacan obt out. Thry bought tge home. And pay property taxes. In addtioni was told id i called them now pultue homes to dix things before 11 monthss then rhey will nkt come back dix things later. The sakes nan charged ne things i did not buy ... More

There was poor oversight of the trades during the build. We found multiple issues that our construction manager did not find i.e. electrical, flooring, cabinetry, finish carpentry, etc. Pulte was good at responding to our concerns and attempting to rectify some but it was frustrating to continue to find so many issues from the pre drywall to the pre close walk throughs. We felt as though we had to be the construction managers of the build. However, we do love the community, but sorry to say, it just was not a good experience with the build.

Shortly after the contract was signed the issues began. Once we finally got a return call from our project manager Colin, we were told our home was going to be significantly later than we were promised even though we’d purchased a quick move in home. This continued for months with culminating with Colin texting me with a slanderous vulgar text. Pulte replaced Colin with a new project manager, Trent, who finally got our house on track.He and Scott from the warranty department have been the only positives in this process. Once we finally closed three months later than promised, we received a special assessment notice from our association that had never been disclosed to us prior to or at closing. We’ve contacted Pulte numerous times with no response. While we wait to hear from Pulte, we’re considering going to other social media sites to share our unpleasant experiences. If you’re considering purchasing a home from Pulte you may want to reconsider. ... More

Detail work was not good. Actually in my lifetime of building 3 homes & remodeling others I have never seen poorer detail work. We have a long punch list. Cabinet had holes & nails protruding & unfilled cracks in the trim. Lots of nails sticking out in all trim work. The trim looks badly beat up in very many areas. Carpet wasn't protected was very soiled from workmens feet as well as paint spills from the painters . They tried cleaning but did not get the paint out or stains out. Drywall not straight obvious bows in the walls. Tile work detail bad in the master bath. They ran out of bullnose so they just used a normal tile. We never had two of our quality control meetings. Del Webb tradesmen need better training. Our sales person was great with helping us to resolve some of our issues. We had 2 construction Managers Dale was the first. He did not communicate or return our calls or emails also he never did the Mechanical inspection or Pre drywall inspection. Next Construction manager was good but was so new & overwhelmed picking up the mess at our home & other homes from what Dale did. ... More

Several issues still not completed after two months passed after closing

The dishwasher almost fell out onto the floor, The oven set the fire alarms off and the microwave was never plugged in and was covered with a dented cover. The blower over the oven was dented and the back splash was uneven and once the blower was replaced that exposed missing grout. Pulte when complained said you only have 1 opportunity to get all the poor workman ship fixed and if you don't find it after being rushed for closing your stuck with it. There was no locks on the bathroom door , it was on the laundry room door and all you need is a finger nail to open it , no security at all. The hinges on the doors have to be watched as the posts will rise because of the cheapness. I will say the people are all polite and respectful that work for Pulte. The finishing work was horrible and so many gaps left that had to be fixed . Pulte has some terrific floor plans and they know how to design a home , very tasteful , but they sub-contract way to much and a lot of that work is undesirable. The wiring in the house could of been done a lot better. ... More

Pulte Homes really did hype up their brand name, but after actually moving into a newly built, I must honestly rate them below average. They subcontract everything, which I and neighbors have had to constantly call Pulte back to have them redo shotty work on too many things. The subcontractors seems to have the upper hand here as too many times the requests Pulte has asked them to do is ignored (so why isn't Pulte getting rid of them). Woodwork paint is substandard as it comes off easily and unable to wash it. grouting material in shower area gets holes in it just to run water, interior door standard hollow but very low grade, I could go on as there were so many things unfinished, messed up, & unprofessionally done. Very disappointed, too late now. Couldn't & wouldn't recommend Pulte Homes to anyone & will show them why. Will say Pulte Home employees mng & warranty people seem to do their best but, I feel too many times they're hands are tied. ... More

Just not great, it was built during covid supply issues. Trim, drywall and overall workmanship was not good.

Bad and would never recommend to a friend. Excuses for lack of quality workmanship and no desire to improve.

Starting in the sales office, the feeling is that you as a potential buyer are unimportant. If you don't buy, the next guy will. Information on options is minimal and not always well explained. Work / repair promised to be completed before closing often does not happen. Once a buyer is so close to moving in, generally having sold or in contract to sell a current home, Pulte knows one doesn't have many options and are more willing to move in without having all work complete. After closing, many promised repairs continue to be put off. Major items seem to get completed eventually but the whole experience of buying a new home is tarnished. What should be an exciting time in ones life is diminished. This is a common feeling among new home owners. The development itself is wonderful which, in the end, makes the frustration more palatable. Neighbors commiserate together helping seal a bond of friendship. It should not have to be like this, though. ... More

The lack of communication during and after construction was, and continues to be, very unprofessional. The sales person was great, but the people handling the mortgage and title were careless in their work with us (especially when it came time for the wire transfer) and that created a very stressful situation for us as buyers. After living in the house for a month, we still have numerous unresolved issues (such as no caulking in bathtub, large gash in wall by the cooktop hood, lots of paint/glue/something spots on the floor tiles, pantry shelves and doors are missing as are towel racks in bathrooms). Someone finally came around and installed a gasket around the exterior door frame of the door in the master bedroom. The gaps were so big that wind, sunlight and lots of bugs came in the room. And did I mention that there were several families of field cockroaches and crickets living in the house when we moved in? The interior of the house upon closing was dirty and landscape sand was on the driveway/patio/sidewalk pavers which eventually was tracked into the house. This huge lack of details is not what we expected out of such an expensive house. ... More

It appeared that there was a rush to finish the house by closing date. Many small items are still unresolved even after two months

The contractors appear to have no interest in taking pride in their work. They seem to have the attitude that they needed to get the work done and move on to the next home, with little to no oversight from the builder. Our home was not move-in ready on the closing date. There were many, many issues. The sewer was backing up on the walk through and wasn't fixed until a week after we closed, which was nine days after closing. The tile work was especially poor, including but not limited to, broken tiles, numerous spacers left between tiles (we're still finding them) and grout tracked through the house all over our tile that we paid extra for. Plumbing fixtures were not even set over the holes on the countertops in the master bath. back yard corner spotlights, that we paid extra for, are not in the corners but about a foot away. we're still waiting on a cracked window to be replaced. We cannot step in our front yard, it stays saturated and muddy. The list goes on and on. We have great neighbors and like the area and would even think about upsizing in Del Webb if the workmanship was of better quality. At this time we would not recommend anyone buying a Del Webb home. In fairness, Rob and Mike, from customer service, are doing their best to help us out. ... More

Would not recommend to worst enemy

I would never recommend Pulte/Del Webb to my worst enemy. They over promised (model homes looked great) and under delivered (so many things were wrong and we are being told that it's cosmetic and not their problem). At the beginning, we had issues with Dolly the sales manager. Very poor managerial skills and can't listen or write anything down. The design folks are very pushy and don't pay attention and when things were done wrong, the response was: 'Sorry, it's not going to be changed and it was human error'. The construction process was ok but the home was a pig sty especially after things like the tile floor/grout/etc were installed. They told us that it would be cleaned professionally before closing and it took us paying for a professional cleaner after closing to do it correctly. Basically, like I stated, Pulte/Del Webb does not provide the value that they promise. Their corporate mission statement of being the most respected home builder in America misses the mark. Stay away!!!! ... More

It was the worst experience in building a home from lack of supervision to communication of our PM, I would never recommend Pulte, we are still waiting for a basket strainer for the kitchen sink, totally unprofessional.

DelWebb homes are way overpriced. And then after the base price you are nickeled and dimed throughout the whole design experience. You have to go for the upgrades because the "what's included" choices are so bad. The other problem I have is the unwillingness to negotiate anything! Throw the buyer a bone and let them feel good about the exorbitant price they are paying for their new home. I do have to say that the punch list after move in was minimal but 2 months later the items have not been fixed yet. The sales person and design consultant have both been fired so that could explain my bad experience. I hope the new staff is better. One note of caution, DelWebb's lower priced homes in the Scenic Series although very nice, the flex room and 2nd bedroom are extremely small. I was unable to fit a queen size bedroom set in the space. I am currently looking into the Distinctive Series for the larger rooms but the prices are crazy high and again, even as a current homeowner in DelWebb, there is no negotiating nor consideration. i am only staying in this development for the location and the amenities. I wish I had better things to say. ... More

We have built several homes, both custom and production. This was, by far the most difficult and frustrating experience ever. From a rude and condescending salesperson to an inexperienced construction manager, nothing about this build was easy. Communication was very difficult, likely because the construction manager was overworked with unrealistic expectations placed on him. Difficulties with county permitting, utilities, and subcontractors were evident, even as removed from the process as we were. The quality of the subcontractors was poor; it seemed as if they would do the minimum amount of work to check the box, their work was sloppy and they left their worksite very dirty. Urination and defamation in non-working toilets and showers was common from the subs (I assume). Near the closing date, we identified several items that needed to be addressed and they were fixed, but if we didn't identify them, they wouldn't have been fixed. While these items were being fixed, a painter would ask what needs to be done and if I didn't tell them each are that needed to be taken care of (if I missed one), it would not get done....(see above re:subs doing minimum work possible). The last issue, prior to closing, was the cleanliness of the home. We insisted that it be cleaned a second time, and it was, however such a poor job was done. Windows were not clean, there are paint splatters on almost all horizontal and some vertical surfaces, drywall texture overspray is everywhere. It took us many hours (we're still not done) cleaning a home that we paid what Pulte asked us to pay. There were no negotiations, no haggling over price. We should have received a home that looks like the models. Very disappointed and will definitely not recommend Pulte to anyone. ... More

During the build, corners were cut. Plans were not reviewed and adhered to. The trusses needed to be altered and an engineering certificate had to be obtained because they had installed the wrong roof trusses for our home. The kitchen window was installed incorrectly resulting in the siding on the house to be removed, wall re-framed and another size window installed. This was well after the house was painted and the cabinets, cupboards, countertops, and sink were all installed. Door stops that punched holes into the steel outward swinging steel door. Door to the garage is not fire-rated and does not have self-closing hinges. When the trades came to fix something, they are so sloppy, they would ruin other things. Once you close, you just get lip service and you cannot get anything repaired. We still have standing water issues between our home and our neighbor's; they need to install a French drain but still have not. Our lawn in the back and front is completely dead as a result of improper installation; they still will not address this. Overall, don't close until you are 100 percent satisfied as once you close on your home, they will do nothing to see that issues are resolved. ... More

Del Webb is dragging their feet in responding to my walk through punch list UNACCEPTABLE!

I found Pulte to be unresponsive, does not care about the customer, and not trustworthy. Was told the total process to complete home from purchase and sales to closing will be 8-12 months. We didn't close until after 15 months. My home sat framed untouched for 5 months. Trusses were placed incorrectly and needed to be reworked. The fix was first proposed to cut a hole in the roof to cut out the part of the trusses that were placed incorrectly and then replace the hole with the piece of the roof that was cut off. I say first as that was not an acceptable fix to me. The experience with Pulte Mortgage was not any better. In terms of Del Webb, they appear to be very focused on the homeowner and ensuring an enjoyable experience living in one of their communities. ... More

Faulty appraisal & closing costs going from $4,232 to $40,000 one week prior to closing. Pulte is utterly WITHOUT EXCUSE!!!

Don’t use Pulte mortgage xx