Del Webb Reviews

Since you asked....Although we moved in 3/26/2020, there hasn’t been any follow up to concerns about issues that required Del Webb post settlement response at our home. The excuse is always Covid, yet 1) building construction nearby for Del Webb continues with workers working shoulder to shoulder, as does 2) landscaping in our neighborhood, as well as 3) business back to normal for staffing at the sales office We finally hired someone to paint out front door. Landscaping for our lot has still not been completed. Del Webb has collected HOA fees for 1.5 years but out community center has still not opened, not even outdoor activities such as pickle ball courts, even though county parks are open at some distance from Del Webb. Neighbors who have lived here for over a year are furious over this. Del Webb’s “social director “ hasn’t even provided an estimated date for opening. Not happy we can’t use the pool either, even though CDC says it’s safe to use an outdoor chlorinated pools. You asked, so I’m telling the truth. ... More

The neighbors are so nice and thoughtful in this age restricted community. This is my 4th home by Del Webb.

In light of the current COVID situation, I had the best service and guidance from both my seller agent, Stella, and the project manager, Randy, that I could have ever hoped for. I would like to thank them both for their patience, guidance, and support during these trying times. Anyone purchasing a home in Sweetgrass Del Webb in Richmond can rest assured that the people here will Take good care of you.

We purchased a move-in ready home so we could not change any of the components of the home. The materials and quality of construction were excellent. Our salesperson and the Pulte mortgage team were professional and accommodating.

Location, Location, Location, NEW smart home, great models and choices to choose from. Reasonable prices, wonderful value.

Very pleased with our new home. The construction manager was outstanding and brought the project in on time.

Covid 19 has stopped working on the original problems.

Everything was excellent, above standard EXCEPT floor tiles. We have at least a dozen hollow tiles that are not covered by warranty and four that are uneven one cracked and three that move when you walk on them

We are happy

We are enjoying our new Del Webb home and the community. Everyone involved with our purchase and follow-up are true professionals! Thank You

My new home is perfect for me! A wonderful high-quality small home, in a nice safe neighborhood. I couldn’t find this antwhere else.

The folks we worked with from sales, design center and field managers were excellent. The only issue is with the landscaping. The sod is laid down poorly,..it’s not rolled, so the yard is uneven and lumpy. Also, the intersection at our street corner by our house Is not sodded at all, and has tall wild weeds growing. I can’t understand why, with all the Del Webb employees in the neighborhood, that this has not been taken care of.

check the contract fully

The only issue we have currently is our laminate floors. Nevertheless, when we notified the warranty dept, they responded immediately for an appointment this week to discuss. Value is excellent especially given the size of the comes and fewer more "Up-grades" to hike the price. So many things are included in the basic price you have money left to "splurge" on a few of them! All of the people we have worked with since last September have my excellent rating for their trustworthiness from our salesperson to our field manager. Responsiveness to issues is a problem right now due to Covid-19 and workers are not allowed in your homes except for emergencies. We do have a few small ones which were on our "punch list" but didn't have time to get it taken care of before the shutdown. During the building process however, they were immediately responsive to any issues, questions or difficulties we had with any of the building issues. ... More

We were very pleased with the whole process, from start to finish and even things that pop up They were here to help us along, Thanks!!

Area surrounding house on sides and back graded very poorly. standing water deep ruts. Grass seeded area very poor job

Overall I am pleased with my new home. However, I am giving a 3 star average rating based on quality review. The kitchen cabinets were not hung evenly. Kitchen windows were uneven. The bathroom cabinets are also slightly uneven.

Was kept informed and completed on schedule

The “quick move-in” process could be improved. Not enough information to get started in the community.

Follow through and follow up

During the build process it seemed that it was more important to rush through the job rather than take a little more time to get it right. They reworked our ceiling three times before they got it right instead of taking time at the beginning. We have issues with doors not closing or being stuck and an electrical issue with the lights blinking if we turn on the vacuum or blow dryer but overall the house is nice.

We had an incredible project manager-- efficient, effective, empathetic.

The people we deal with at Pulte/Del Webb are good people, eager to assist, and are responsive. However their subcontractors are not. The painters are very sloppy, drywall people don’t cover seams properly, lawn maintenance is minimal, concrete work unsightly, poor quality of materials, etc.

I think they build a good solid foundation, but the finishing details are far from decent. Painting, trim work, landscaping should be better for the price you pay. No changes are allowed to be made.

Provide followup support w/Homeowner and Edison to start-up Solar. Ours is still not operational, contrary to promises by Edison and Tesla. Albeit, were all under the rules of the current pandemic, followup on repairs required, i.e. garage door opener is lacking.