Del Webb Reviews

That this is not a typical Del Webb property. Nothing i experienced at other properties are here. Wish the sales agent had told me that the facilties would not be like other Del Webbs. No food at club house. No dog park. Not many events for folks to meet

I have filled out a survey already but never got feedback from Pulte so I am not sure they are even listening. There is SOoooo much to try to convey that I am concerned that I will run outta space. 1) Sales agent was poorly responsive with 2-3 days to answer questions. 2) Pulte Title erroneously informed me that I owed them money at closing so we were scrambling the day before we left Colorado (with access to my bank) to get to Nevada. Due to a great agent within Pulte, they were able to get this figured out (that they actually owed ME money ($16K) at closing). 3) If I had been forced to reschedule the signing, I woulda been forced to rearrange travel and suffered rescheduling & lodging fees. 4) After the money was figured out, we were still unsure if we could tour the property, arrange/inspect warranty work on paint, construction, etc. and still close. It was literally the morning (8:30am) of closing that we found out we had everything ready to sign. 5) Paint quality was terrible!! Master bedroom's Tray ceiling has cracks at the intersection to the wall. We were told it lacks proper caulking and needs to be redone with caulk & paint. Baseboards were spotty, streaky and sections unpainted throughout the house (they have sent and excellent painter out twice (9 hrs so far) to do touchups and he is returning again to finish up). 6) The shower door leaked and the warranty repair worker said this happened to nearly all of the showers after they changed the style/vendor. He fixed it 90% and I had to finish the final caulk seal myself. 7) I purchased a WIFI signal extender but nothing was hooked up, there was no manual for me to work with/ from and it required a switch from the modem/router that was not dropped off. I called the sales agent and he didn't know what to do. The warranty agent didn't know what to do so directed me to the warranty office. They set up an electrician warranty visit and HE knew what to. He installed the switch, connected the prewired extender and guided me through the WIFI connection (Where's the neighborhood 10 yr old when you need one? :-)). 8) I am not a computer expert but I am not computer illiterate either but the doorbell was not connected correctly or charged for use. I finally (with YouTube) figured it out. The house thermostat is quirky, requires a phone app to control and is still unclear if I can just run the fan instead of the AC (it times out on just the fan). Pulte should have someone that can walk the new tenant through these things once you move in. They offer a "White Glove" service at the design center but this is before you are ever ready or experienced with your devices. Of course, they charge you extra for this service! Come on!!! Just roll it in to the house fees and offer a year of a consultant to visit and help connect you (or find that 10 year old). 9) We have never lived in the desert so we had no idea if we needed the services of a bug spray service or not. Several stopped by to sell us their services. We finally went with one but would have liked guidance/suggestions on this. All in all, I feel the quality of the build is good but the workmanship & support leaves a lot to be desired. The Pulte workers & agents, for the most part, want to do a good job for you so they have to work "above & beyond" to just make things workable/successful. I cannot figure out how Pulte keeps their employees! I am not sure if I can recommend Pulte but if I did, I would strongly recommend that the buyer be VERY discerning, very observant and very critical on their build outcome so it is done right. Read and watch everything/every detail because Pulte corporate is not your advocate. ... More

Um, you are looking for trouble with one of these homes. First (and still not fixed) are electrical wiring problems. Then there was the sewage backup in the master bath. Other little just plane careless things. Brandon is trying his best to resolve but.. nuf said. AI love my neighbors but not fond of Dell Web. Please feel free to call.

Good until closed on house then no one to followup on problems or instructions on how to use smart home features which I paid extra for.

We tried to buy at Pulte DWRM in phase 2 a couple years back, started the contract process on our lot only to be told we had to be married to purchase. Later we were told this was not true. I fell that we were discriminated because of being a bi-racial gay couple. We finally purchased in phase 6 this year after several friends of ours moved in. My partner is a person of color and was never treated very kindly.

I have bought and built many homes in my life and I have to say this was by far the worst experience I’ve ever had. I hate having to say that because I wanted it to be a great experience but it just wasn’t. The Pulte mortgage company experience was horrible. I will not use Pulte in the future.

The house build and construction process were fine. Some minor things, which are to be expected, and we continue to work through those with our construction manager, who has been responsive. The house is nice, but pricey for the size and features. But we made the choice, so we’re ok with this, Our closing experience was a catastrophe. Originally told in March our closing would be 1 August. We agreed, given thenplanning necessary at our exit home, and other personal issues. Later, the Construction Manager told us this house would be done end May. Puzzled, we pressed Pulte on this closing date disconnect, and they eventually said (we have email showing this) ‘use 15 June as closing date.’ Quite the change from 1 August. So we re-arranged all personal planning, to include closing date on exit home from 30 June to 31 May. Couple weeks later we get email from Pulte saying closing would be 27 May! We panic and query Pulte, who’s only rote answer is ‘contract says closing date is flexible.’ Contract also said closing would be ‘June-July-August,’ which we assumed reflected the flexibility, not moving the closing to BEFORE our exit closing so we could not use the proceeds for Pulte purchase. I could go on - but I won’t. We closed 14 June after our return from long planned trip to Europe to take care of elderly relative (and which we told Pulte about in March). Closing bureaucracy went fine, but after signature and payments, Pulte would not give us the keys until we paid a penalty late fee of +$2000! This went back and forth for a week because I told them I would not pay this, and the fee was lowered to $600. Outrageous. I’m out $600 for this experience. Run away from buying a new home from Pulte. The community is nice, but there are a lot of nice resales. And you would avoid the non-communicative, bureaucratic, unreasonable, dense Pulte closing team and process. They completely ruined what should have been an exciting experience - for $600. I am a retired military officer, who planned for a living for over 45 years. Pulte is incompetent in this area. ... More

Our interaction with the mortgage company and Ms. Wessen in particular was so terrible it caused us to become so stressed out. and the Project Manager was like 22 years old and knew nothing about construction and ruined our floors.

The end result is a nice looking home. But the process getting there was more than challenging. Due to the overwhelming amount of homes the superintendent’s have to oversee at one time as well as pressure to close on the homes doesn’t allow them to have any quality control over the process over ones’s individual home. This results in trade contractors redoing what’s already been completed to make repairs, molding replacement, drywall repair and repeated painting over newly installed carpet. We had a independent inspector which discovered much needed repairs including missing flashing and broken tiles on our roof which would not have been discovered otherwise without an independent inspection. This generated a list of items that customer service now has to address after closing. Buying a Del Webb is Definitely not a turnkey process but one would expect more for the amount of money one spends. ... More

Pulte Mortgage is a nightmare. Pulte construction another nightmare.

When the purchase agreement says two years to complete your home, Pulte means it. That clause isn't there in case of a hurricane disrupting there production,

Quality & Craftmanship is horrible! The walls & doorways have divots & gouges as well as crooked doorways, painted over mud on outside of house, left morter on stone! Overall sloppy work & horrible craftsmanship!

Unless there are major changes in Pulte processes, communication, follow up, and quality over quantity, we would not recommend them to family or friends.

Base of toilet glued together and then installed-place sooo dirty that this was not seen before closing. Mistakes hidden to try and avoid discovery. Broken tile grouted in place. Very poor workmanship for tile, woodwork, paint, and extreme dirt left behind! Paint everywhere-all over tile-granite-and fixtures! Poor workmanship on garage floor! If you want issues and disappointment and frustration-this is for you! Brought my wife to tears. These workers take absolutely no pride in their work. It’s all about hurry up and then move on. Granite counter repair found upon move in before move in. Way too many nasty surprises. Oh and they don’t cover plants-even though it was told to them that plant needed to be replaced that was well on the way to dead with walkthrough-that is ridiculous. This was and continues to be a very sour experience. I am quite embarrassed by the workmanship in my new home. Come on people-do it right!!! ... More

From the beginning it has been nothing but issues and the issues continue. The only helpful person is Isaac the construction project manager who continues to help us because otherwise nothing gets done. The subcontractors are definitely the lowest bidders. Poor tile work, windows that don't work properly, garage door that keeps getting stuck, appliances that don't work properly. Every house has issues, nothing's perfect, but getting them to actually fix them has been horrible. Unresponsive and unreliable.

One third of my backyard I have no access to. Wasn't told I would have access to this part of my backyard unless I paid for a ladder. Why would I buy a piece of property that I don't have access. I've gotten no help with resolving this problem.

Very little if any quality control - no follow up of contractors or subs. Walls way off, windows bowed to the max, expensive floors destroyed by not being covered up and many trades trapzing in with little care. Walls sprayed that look like milk was applied rather than paint. No semi in baths or kitchen. Garage not painted. Locks that don't open. Walk in showers with rain head above and so crooked it was dumb. Kitchen island a complete mess. Home not cleaned well at all upon turning over of keys. Second garage door inoperable. What is worse... everyone and i mean everyone has nothing good to say about their construction. Electrical plates so crooked it's ridiculous. Love the design of the home, will get through this, but i would never ever buy anything again from Pulte. It's been truly awful. ... More

Not worth my timed or effort!

buy elsewhere buy elsewhere buy

See our comment about our construction manager below. Overall experience with DW, not good. In fact, as I write this, I am reminded that it was one of the worst overall experiences in my life. Quality of home at delivery ...... not in condition to be delivered. We will have to spend significant money to correct problems. You may ask why we will spend our own money to correct problems? Because we have absolutely no faith that Pulte will do a good job and we do not want most of their subs into our home. Some of their subs and employees were good, most were probably not even qualified for the jobs they did. I am reminded of the scene of the cleaning crew entering a home for the final clean up before delivery. They were literally dragging their brooms on the street. Dragging dirt into the house they were going clean. Rarely communicated with us. Except to respond to our questions, which should not have had been raised by us, if they had communicated to us in the first place. Never had any of the so called "celebration meetings. DW tried to strong arm and intimidate us in to closing when the house was clearly not ready for delivery. DW should be ashamed of their conduct, but I know they won't be, since I am convinced that is its business model. Threatened us with litigation, default and loss of security deposit, when they had not fulfilled their contractual obligations. They did not follow " their own purchase agreement". Purchase Agreement totally one sided piece of ........ DW constantly rushed us into making decisions. While our construction manager was brought into our deal very late in the construction process,he did a good job, However, it was way too late to turn this experience into anything other than a very bad one for us. Even though I could comment further about other matters,I AM EXHAUSTED FROM THE EXPERIENCE AND WRITING THIS. ... More

We were told false statements that we relied on. We will have to pay an additional $11,000 to get cabinets we were informed by pulte we would receive. We should never have closed. They did not honor their commitments.

I had a great construction manager. No issues there. Pulte Mortgage is horrible. I wish I would have not let the builder incentives persuade me. I would have still bought, but used another lender. The stress that they put my family through was not worth the money for builder incentives. We shall see how well they respond to issues because I have some open work orders. I don’t think that their homes are worth the market costs. The amenities at Del Web are great. Pleased with my community

I did not have a good experience with Pulte. Non of the vendors that I had to work with followed through with what they said they would do in the timeframe they communicated to me. Emails were not sent when they said they sent them. Too much BS. Vicky and Tim worked their butts off trying to get things right. They were penalized by incompetent others who did not do their jobs. Bonuses are dependent on high evaluations so neighbors I have talked to gave higher evaluations then they wanted to in order to get bonuses to people. Don’t be fooled by high marks.

The quality of workmanship on the build of our home has been incredibly disappointing - warped walls and baseboards, corners that are clearly not square. The response to our concerns has been poor as well as the follow up to repairs. We were pushed to close when our house was clearly not ready and the entire experience has been upsetting and stressful.

Lies. Does not finish jobs on time. Often no show. Often does not respond to us leaving us up in the air. We were given multiple deadlines and ultimately paid a full month mortgage for an house that we could not move into. Pressured to close by Field Manager's boss. Promises made to us and not kept. No integrity.