Del Webb Reviews

Our house was in a shocking state and as all our arrangements were made and we were unaware of the state of it we had to accept the closing date.We have all the photos of the house and are considering taking it forward,as it was a disgrace

Don't trust when they say issues will be addressed. They are not, in addition they work to distract you and keep you from uncovering the issues.

Kitchen Sink and Laundry Sink were both installed at incorrect locations. Field Manager did not check on his sub contractors or this would not have happened. Closing walk thru we noticed no gutters on rear of house, had to tell Field Manager, when they installed the gutters they installed incorrect size had to re-install. Field Manager was a poor communicator only concern was to get home completed and move to next one. Paint and trim are very poor quality. Field Manager not concerned with quality.

Our Del Webb rep Melanie was never there for us. She didn't return phone calls or emails. We were not local so that was the only way we could communicate. We would have walked away entirely if not for our 3rd party representative from the Stacy Group. Our construction field supervisor Jack was a ghost. We heard virtually nothing from him. When Homer came on board things got better but the damage was done. When our "final" closing date was postponed at the last minute the construction head Landon promised us some help/mitigation for the additional $4000 in moving expenses We incurred. But that has yet to happen despite out attempts to reach out. Overall our experience has been needlessly difficult and unprofessional. ... More

Tell you all good things they use but use anything they can cut their cost an charge the customer more

I was buying a model home "as is". Pulte asked to move up the closing and close in 2 weeks (6 weeks earlier than scheduled)which I did. The day before closing my realtor did a walk thru and noted the items to be addressed that were not considered "as is". This was a model home that had a sales office in the garage. After closing I went to the house to find nothing that was noted the day prior had been completed. A few weeks prior in a walk thru I was told that the garage would be turned back to a completed garage. They had walls, ductwork, hvac, lighting and flooring to remove. While I was moving in they came to power wash the garage. I asked to push it back a week. Then I was told that I would have to move everything out of the garage which you can imagine was considerable given I just moved in the day prior. Would not have been an issue if done prior to closing as expected. They were coming in the morning so we got up early to move everything and then they didn't show up until 3pm. All of my stuff was sitting in my front yard all day. The power wash was a poor job that left residue and marks from the temp walls and flooring all over the floor. They also said the house was going to be cleaned which wasn't done. They came to clean as the movers were moving everything in. They drywalled the baseboards up around the perimeter of the garage for the sales office and when the temp walls were removed there are now big gaps where the temp walls met the garage walls. Still not fixed almost a month post close. Also I discovered that the freezer didn't work and was told that I bought the house as is and that it was not working earlier and they had a part replaced and didn't realize it still wasn't working. Told me to call to see if the part was still under warranty. I understand "as is" but aren't sellers responsible for disclosure of these items to buyers? And wouldn't you think that a house that is 2 years as a model home so never lived in would have working appliances? I have called for service but warranty people can't come out which will be 6 weeks post close. Even then there is no guarantee that it will be covered by the warranty. They damaged the siding when they removed the equipment for the sales office and was noted several weeks before closing. Wasn't fixed and was told I purchased "as is" and they provided me the name of someone who could fix it at my expense. Needless this has been a disaster and completely avoidable. Get everything in writing , require all things be completed prior to close, and buyer beware with Pulte. ... More

Poor quality in workmanship and not responsive to fix them

Pulte DelWebb Whatever name you want to call them. From construction, delivery of the home, customer service and mortgage company horrible. I think that sums it up

bad quality control, shotty craftsman

Beware. Tape all of your conversations with all people associated with your transaction from first meeting to Close of Escrow. Most of the people are not trustworthy. Workmanship is poor. No attention to detail. Document everything.

Beware of the lack of quality in the home you are purchasing. Walls out of plum, countertops in bath areas out of plum due to walls mentioned. Floors not cleaned before move in. Poor paint finish on doors and trim. Cabinet supplier not standing behind a workmanship issue. The list goes on, but you can see the problems from this short list.

At our initial meeting with our field manager (Andy S.) in August 2020, he assured us that he would provide weekly updates as our house was being built. We received "weekly" updates on 9/4, 9/18, and 12/18/2020. We would have to ask questions several times before receiving any response. We would often receive no response at all. When we would raise issues, Andy would often respond "I'll take care of it" but not follow-up and actually do anything. We ordered Pulte's kitchen appliance package and upgraded the cooktop from gas to electric. We had no appliances at all until about a week before closing, and when they were finally delivered, they "installed" a gas cooktop even though there was no gas supply because we had upgraded to electric. The electric cooktop was finally installed about a week after closing. There were still several other open issues at closing, but we had to close anyway because we had so many other deliveries scheduled around our closing date. All of the appliances that we had ordered ourselves (not from Pulte) arrived as promised the day after closing. We were told that we had to work through our field manager on any issues for 30 days after closing. We continued to send emails and texts about our ongoing issues for those 30 days with absolutely no response from Andy S. We are now working with the Pulte warranty people, and still waiting for results. I have bought several homes over the years and never had an experience as bad as working with Pulte. ... More

I have been in our home 6 weeks, all of the whirlpool appliance do not work. Have to call Whirlpool directly, get a service technician out here - after 5 days he comes out and tells me he has to order parts that take 4 to 6 weeks. I paid over $600K for this home - all appliances should work. I would like a call from a Pulte Manager to discuss this problem

Poor trim materials, lousy paint, lousy finish work (use caulk to try & cover up poor craftmanship). Every time they fixed 2 things, they damaged/broke one other thing. They had to install our wood floors 3 times. I (buyer) was the one to find the errors and installation issues with the floors. Pulte would have sold it to me in poor condition if I had not found all the issues. They do not inspect their contractors' work, and hope that caulk, poor lighting, and quick walk-throughs will get them to the closing process. Their entire management team needs to adopt an old management philosophy - "INSPECT what you EXPECT". My spouse said it best:, " I feel like I purchased an old, used house - not a new house, We will have to repair, replace, re-paint so many things - we should have purchased a used house in better condition". An example: after less than 2 months in the house, the finish on the bathroom sink stoppers is already wearing off (and these were their UPGRADED products). I also spent about 2 weeks sanding and re=painting to cover drips, runs & areas where the paint did not even cover the walls. I knew Pulte's reputation was bad, but had heard they had improved.... NO WAY, not after my experience! ... More

Lack of flexibility in changes is a problem. Most new owners spend the first month after move in redoing the interior of the house, discarding things Pulte put in and spending much money on replacements. Work crews show no pride in their workmanship. Many trades do substandard work which has to be redone three times to get it right. Don't expect the contractors to know what they are doing from the guys who pour the slabs to completion. Concrete guys will miss walk in showers, placement of patio door frames, fireplace foundations and other supports. Framers seldom cut a board the correct length...usually about an inch short and then use 15 nails to span the gap. HVAC guys put duct work in, the next day the insulation guys cut all the duct support straps. Three weeks later the HVAC guys come back in and re-straps the ductwork in a hurried and substandard way. Meanwhile, the worksite looks like a dump with debris blowing all over the neighborhood. Not one tradesman leaves the the worksite clean. Not only is it making the neighbor messy, debris is blowing into the desert and White Tank Mountain Regional Park. ... More

So when you don’t like the truth you erase it. I’m not happy with my cabinets or the contractor who installed them. End of story

Although we gave a good review originally, after more than a month of living here, we are now extremely disappointed. It took way too long to start building and then it seems Del Webb rushed to complete. From the beginning, Del Webb's sales staff would only contact us after we contacted them. No updates were forthcoming until we called them. Fast forward to after closing, we hired painters to paint the bedrooms, den, and bathrooms and found the workmanship of Del Webb, in association with the walls, abysmal - incomplete (gap between top of door and drywall), did not sand mud and painted over it, gobs of caulk not smoothed out, pockmarked and dents everywhere. The building and warranty managers told us we should have never used eggshell paint because it would show too many flaws. Well we weren't expecting such poor workmanship! The drywall people came (3 days) to try and fix everything but short of starting all over (hanging new drywall), it was a futile endeavor. To top it all off, we paid extra money to have smooth walls; it was a builder's upgrade. We requested a refund, but never heard back from the salesman (no surprise there). We just hope that Del Webb's poor workmanship doesn't show up in anything else but only time will tell. In summary, Del Webb's abysmal workmanship cost us more time and money to try to correct their mistakes. ... More

I am in the middle of legal issues regarding the purchase of my new home. Very very disappointed in Del Webb/Pulte in rectifying issues.

A number of items needed to be addressed after move in. We have had 2 Builders (superintendents) transferred out of this project. The lack of finish quality is a real disappointment. I am hoping the Del Webb (Pulte) follows up and corrects the problems. So far they have not become engaged.

Home was left dirty for us. Attic above garage not insulated. Wiring issues. Multiple paint spots on carpet. Dishwasher hose not connected causing water leak. Overspray and missed paint on exterior. Missed dimmer switches. Multiple scratches in glass panels. Entry gate installed backwards causing stucco damage. Attic light is always on with no shutoff. Dryer vent on roof has no cover allowing rain to flow into dryer. Multiple paint touch up spots inside home. Had to turn on garage lights to make laundry room lights work. The only item to be addressed in the last six weeks since we moved in was to fix the laundry light issue. We sent an email with inspection report to Customer Care with no response until we sent a follow up email to multiple people including sales did we get a response. We were told Pulte would be scheduling repairs but have not heard back since then. Extremely disappointing experience and at this point in time there is NO WAY we could recommend a home to our friends or family. I see this will be reviewed before it’s posted so I am certain it won’t be posted due to it being a negative review but I hope someone takes note of the issues. ... More

From the time we signed the contract, it was all downhill. Communication from our salesperson Bobby G was scant and not helpful sending us to website for needed info that we could not get access to because we did not close yet. We had 3 field managers. The first one was focused on his promotion not our house. The second one seemed good but left for another company. The third was new. He tried but did not make the mark. Ron the manger called and we told him about lack of communication, poor workmanship ,continuity etc., He told us we were not Pultie people. Somewhat threating. He has since apologized. They have significant issues with their trades. They have to come back 2,3 more time over the same issue. This appears to be issues at the higher level of management with managing all trades. They are burning out their field manager or their field managers do not care and let things slip. We moved here for location as number 1 reason. We heard about quality about this location but did not believe it was this bad. Del Webb in general has a good rep. From our pre closing walk thru to closing only 60% of the items were completed. After 2 weeks of our closing most of the things on our pre-closing walkthrough were not completed. When we moved in 1/2 of our electric in our kitchen and all our electric in our dining area did not work, meaning you plugged something in it tripped the breaker. It took a month for them to come and correct. The electrician that came told us that when the electric was put in someone took a shortcut and put is a short-term fix so the breaker did not trip. The wrong thermostat was installed for our smart home. Grading in the back, water still standing. I can go on but you get the point. All poor workmanship. NO surprised . A patterned we have observed over and over again. Now, you put in a service request and it goes in a black hole. You have no idea when it will be corrected. We have a structural issue. Water coming in on porch and no response. Would not do this again. Sending our friends to Cresswinds. ... More

The only response we get is "sorry that's not covered", go hire a contractor.

This purchase was quite a nightmare. There was many delays, poor craftsmanship and materials not to our standard for the cost of them. As a disabled veteran on a budget it was hard to see the upgrades they charged excessively for although were needed for my safety. We were to far in to look elsewhere. If we could have we probably would have went a different direction. We love the area.

Poorly managed contractors. Allowing for mistakes and carelessness. I’m certain it would be worse if we weren’t on site to question problems. Even then managers didn’t address poor finish details. Paid inspector found serious items like framing issues...

The house was built with some very cheap materials, the workers all did apprentice ship work. I am very disappointed in Pulte builders. If your buying a home here I suggest you stop buy a lot and check on the workmanship. Sorry to say I felt like I was left hanging after I signed my papers,