Del Webb Reviews
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What Homeowners Have to Say About Del Webb.
Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 8200 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Production build - no more
- Ingrid B.
- Verified HomeBuyer
- August 12, 2020
- Fredericksburg, VA
I was told from day one that this was a production build and that Pulte would not make accommodations for individual buyers. That was absolutely the case, without exception. I have never worked with such an unyielding builder. The quality of the workmanship is subpar and the field manager was unwilling to fix the problems. I have had the opportunity to speak with many neighbors now and they have all had the same experience.
Del Webb responded:
We are disheartened to hear that you are not pleased with the quality of your home and have been unsuccessful in getting your issues addressed but we thank you for taking the time to leave feedback. If there is anything we can assist with or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com. ^AS ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
New home needs a lot of work
- John A.
- Verified HomeBuyer
- July 14, 2020
- Buckeye, AZ
Major issues found upon move in. Builder is months behind and can’t fix. These are not warranty issues the issues are sloppy workmanship and DelWebb not supervising their contractors to assure of a quality home build. This is our fourth home build. We are very disappointed in the final product.
Del Webb responded:
We are so sorry to hear you are disappointed in your new home and are experiencing unresolved concerns. If you could please email your full name and address to customersupport@pultegroup.com with some more detail regarding your concerns, we would be happy to pass it along to local leadership for them to address. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Thoroughly disappointed.
- Dorothy D.
- Verified HomeBuyer
- July 04, 2020
- Lakewood Ranch, FL
On June 1, 2020 I received an email from your customer care manager stating July 2nd. between 8 and 4 my punch list items would be addressed. I waited ALL DAY for two people to come. One sprayed the track in the 2nd. bedroom window to make it easier to use and one aligned my laundry room doors. ALL DAY to have insignificant items addressed while the important items were not. I'm STILL WAITING. My closing was March 30, 2020. It is rude, unkind and very unsettling to feel totally ignored. Stop blaming COVID for your unprofessionalism.
Del Webb responded:
We are so disappointed to hear that you are having a frustrating time getting your concerns addressed but we thank you for taking the time to leave a review so we can make leadership aware. If you could please email customersupport@pultegroup.com so our team can be in touch we would greatly appreciate it. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Ratings
- RoseAnn V.
- Verified HomeBuyer
- June 23, 2020
- Bluffton, SC
I am so disappointed with the quality of the craftsmanship. My house has problems
Del Webb responded:
We are so disappointed to hear that you are unhappy with the quality of your home. If there is anything we can do to assist with or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com so our team can be in touch. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Shoddy workmanship and non-responsive to issues
- William B.
- Verified HomeBuyer
- May 26, 2020
- Florham Park, NJ
Very disappointed in the quality of the home and the communication from Del Webb. Issues identified prior to move-in have not been resolved 3 months later, no plantings or sod around home, numerous issues with shoddy workmanship including paint on carpets, counter top that's cut wrong, scratches in cabinets, etc. and so far a clubhouse delay by 4 months
Del Webb responded:
Oh no. We are incredibly disheartened to hear that you are experiencing unresolved issues and are having a hard time getting them addressed. We would like to learn more so we can best assist and would appreciate if you could email customersupport@pultegroup.com with some additional information so our team can be in touch. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Far below standards of the three homes we've built over the past forty years
- Robert A.
- Verified HomeBuyer
- May 26, 2020
- Georgetown, TX
Very poor finish work, gouged concrete drive, drive and walkway has never cleaned, holes in walls patched and spackle not matched, backing not installed to mount towel racks, toilet paper rolls and shower grab bars. Low quality cabinets, dents in cabinet doors bath room door. Sod poorly insralled, standing water in back yard. Floor tiles not cleaned etc. Need I continue?
Del Webb responded:
We are disappointed to hear that you have a list of items that need to be addressed with your home. We would like to help get these resolved and would appreciate if you could email customersupport@pultegroup.com so our team can look into the situation. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Overall Poor Quality and Service
- Adam C.
- Verified HomeBuyer
- May 08, 2020
- Fort Mill, SC
Lots of unkept promises, shoddy workmanship, and no quality control,
Del Webb responded:
We are so sorry to hear that you haven't had a positive experience. We would like to learn more so we can properly assist you and would appreciate if you could email customersupport@pultegroup.com so we can be in touch. Thank you for taking the time to leave a review. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb - One of the worse experiences we have ever encountered
- Sean W.
- Verified HomeBuyer
- February 11, 2020
- Fishers, IN
We have had too many things go wrong to list in this review. Del Webb has wasted enough of my time for me to take the time to put anything down in writing here. If you’re serious about customer service and wanting to learn more, you’re welcome to give me a call.
Del Webb responded:
We are disappointed to hear that you haven't had an excellent experience working with our team and are left disappointed. We would like to learn more and work with you to come to a resolution. To do so, please email socialcare@pultegroup.com with some additional information so our team can be in touch. Thank you for taking the time to leave a review. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Very Poor Warranty Service
- Bjarne L.
- Verified HomeBuyer
- February 09, 2020
- Rancho Mission Viejo, CA
We have now been requesting repair work since we moved in at the end of November, 2019 and we are still waiting. We have talked to your people, sent emails, etc. with nothing but promises in return that are not being kept. Completely unsatisfactory. We were told that Del Webb had quality homes and always stands by their homes which is why we decided to buy the home. We have seen nothing of that. We hope that our issues will be resolved soon and if not, I would like to speak the CEO or President of Del Webb. Thank you.
Del Webb responded:
We are incredibly sorry to hear that you aren't pleased with the quality of your home and are dissatisfied with our warranty team. We would like to learn more about this situation and work with you to make things right. To do so please email socialcare@pultegroup.com so our team can be in touch. Thank you for taking the time to leave a review. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Great until you close
- Scott W.
- Verified HomeBuyer
- January 28, 2020
- Plainfield, IN
Been in 8 weeks. Can’t get anyone out to finish what they were suppose to finish when we were at closing. Several emails and promises but still have things that need done
Del Webb responded:
We are disappointed to hear that you are having trouble getting your issues resolved, but we can help with that! Please email some additional information to socialcare@pultegroup.com and our team would be happy to assist. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Unsatisfied
- Kristine G.
- Verified HomeBuyer
- January 16, 2020
- Plainfield, IN
After a nightmare with closing we still have paint on the carpet. Holes in kitchen cabinets. Paint coming off outside trim. Loose window screams. Stain on walls. Very disappointed and feel as if I wasted my money. Would never buy from Pulte or in a community with them as a builder.
Del Webb responded:
We are disheartened to hear that you have so many unresolved concerns with your new home but we would like to help. If you could email socialcare@pultegroup.com so our team can be in touch we would greatly appreciate it. Thank you for taking the time to leave a review. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not what we thought
- Virginia F.
- Verified HomeBuyer
- January 07, 2020
- Buckeye, AZ
As we are in our new home from Pulte we are seeing the REAL quality of our home. We thought we were getting a quality built home, but things like the painting on the outside & inside was a just a rushed job. The quality of the cabinets are poor, even though they were expensive. The drywall was done poorly & the grouting of the tile we are still trying to get fixed! After you close, you cannot get the person you were working with for repairs to call you back to get the work completed, our work supervisor. At this point we are totally dissatisfied with the way we are being treated.
Del Webb responded:
We are incredibly disappointed to hear that you aren't happy with your new home and that you are having a hard time getting in touch but we thank you for taking the time to leave a review. We would like to assist in getting these issues addressed and would appreciate if you could email socialcare@pultegroup.com so our team can work with you. Thank you again. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Semantics of the definition of quality
- Anonymous
- Verified HomeBuyer
- November 15, 2019
- Rancho Mirage, CA
Order of events: 1. Move in day: the air conditioner no longer worked. A compressor was defective. Hum, an omen of things to follow? 2. Three days later the air is fixed, but a wind storm came up and half the house lost power. Why did a breaker switch turn off? 3. After living in the home a few days there were a number of issues with the painting...it was a mess. A month later, we're still working on having that addressed. Also, there is and still is paint splashed all over the brick work. Sloppy? Perhaps...thank goodness I didn't paint it for I'm sure it would have been worse since ...
Del Webb responded:
We are incredibly sorry to hear that you have had such a negative experience and aren't happy with the quality of your home. We would like the chance to make things right and would appreciate if you could email socialcare@pultegroup.com so we can look into the situation. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
My Del Webb Home Not a Good Investment
- Thomas M.
- Verified HomeBuyer
- October 09, 2019
- Land O' Lakes, FL
In my opinion this is a cheap home. What are considered upgrades are really subpar accessories to the house. They push you in the beginning to make choices that are not changeable. I noticed subpar framing strips in the home prior to putting sheetrock up. Our flooring that we picked at the design center was different than what we saw on the flooring a home that was almost finished. We had a hard time changing it had to be done at their time instantly caused us to make a bad choice. Put down pavers then painted house. Paint all over pavers want them replaced so far nothing. ...
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at socialcare@pultegroup.com. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Very disappointed
- Louis G.
- Verified HomeBuyer
- September 22, 2019
- Land O' Lakes, FL
Warranty team refuses to fix issue regarding improper installation of our gutters. Extremely poor quality work from their contractors in general. We’ve had numerous issues during the process that could’ve been avoided with better quality work.
Del Webb responded:
We apologize if you've been having a hard time getting in touch with our warranty team, but we can help with that. Please send an email to socialcare@pultegroup.com with your address and contact info so we can assist. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
You are buying a track house - expect track house quality
- Julie S.
- Verified HomeBuyer
- September 18, 2019
- Mesquite, NV
Do not be fooled by Del Webb's sales tactics - their "Build Quality Experience" is just a sales gimmick - Del Webb is a track house builder and the fit and finish of their homes reflects this - we spent over $40K for upgrades to our Kitchen, Master Bathroom and Flooring and the fit and finish is terrible - there is no quality control during the build process so nothing gets addressed until after you close on the house and then you are at the mercy of Del Webb's "Warranty Center" which is the most non-responsive outfit I have every dealt with - the tradesmen they send to fix the numerous ...
Del Webb responded:
We are so disappointed to hear that you had this experience and aren't happy with your home. If we can assist in any way, please email socialcare@pultegroup.com and our team will be in touch. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Disappointing in Quality
- Lori D.
- Verified HomeBuyer
- September 18, 2019
- OCALA, FL
The day we took possession we had the following issues: Broken windows Painting is so bad they are repainting the entire inside of our house Refrigerator has bee replaced (Ice Maker DOA) Air Conditioning has failed on two occasions (Leaks were found on the outside of the house) The quality of our home is just not what we expected and our dreams have been taken away with all the issues
Del Webb responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at socialcare@pultegroup.com so we can help! ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Sad
- Anonymous
- Verified HomeBuyer
- September 11, 2019
- Albuquerque, NM
Poorly made, finish work, care in workmanship and materials poor, Pulte cut every corner to deliver a marginal house at a high price. Will take time and money to redo house to bring house up to standard. Can not recommend this developer to a prospective buyer.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst building experience
- Ralph P.
- Verified HomeBuyer
- September 04, 2019
- SAN ANTONIO, TX
From the beginning, the quality of workmanship was horrible, price paid was too much, responsiveness to issues was and is poor, trustworhiness is very little.
Del Webb responded:
We're very disappointed to hear that you didn't have a good building experience with us and we'd like to learn more about what happened. You can reach us by emailing socialcare@pultegroup.com. --Sarah
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
poor quality of a home
- Anonymous
- Verified HomeBuyer
- August 02, 2019
- Buckeye, AZ
paint comes off walls, 24 inch centers on some walls can not hang cabinets, if something is wrong no one fixes it during construction, it seems like the house has to go up as fast as it can and don't care about quality of home, don't prime walls before top coat, worst home I ever had
Del Webb responded:
We're incredibly disappointed to hear that you aren't satisfied with the quality of your home and we appreciate you bringing these issues to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb - This group was the most disorganized group from Sales through
- Theodore M.
- Verified HomeBuyer
- June 18, 2019
- Fort Mill, SC
This group was the most disorganized group from Sales through Construction. Const Managers overworked and unable to stay on top of quality fit and finish Many Many mistakes made in the construction process that required repair or replacement which if I had not caught them they would have been covered up by drywall at buyers loss. Corporate mandates the use of low priced paper based trim and takes short cuts on Lock sets and wiring options so they can improve margin at the buyers expense. I bought a $350 home for $560 K . I found that by being present each and every day it allowed me to ...
Del Webb responded:
Thank you for letting us know about these issues. We're sorry to hear that you haven't had a good experience and have shared your feedback with local leadership. If you'd like to discuss this further, please don't hesitate to contact us at socialcare@pultegroup.com. –Sarah
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
I am so disappointed.
- David B.
- Verified HomeBuyer
- June 05, 2019
- Georgetown, TX
Quality, workmanship and materials are poor. Issues are many and are not quickly resolved. When issues are worked quality of workmanship is also poor.
Del Webb responded:
We're so sorry to hear that you are disappointed. Please email socialcare@pultegroup.com if you'd like to discuss your experience with us. --Sarah
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
$400,000 dollar fixer-upper
- William D.
- Verified HomeBuyer
- May 01, 2019
- SAN ANTONIO, TX
The field manager was inexperienced, his supervisor is incompetent and no one listened to us when we were telling them through the building process that things weren't going correctly. After closing we have been attempting to get the mistakes corrected and have only found one person interested in doing the right thing. If I had to build again with Pulte Homes I wouldn't do it and I wouldn't recommend anyone build with the group at Hill Country Retreat.
Del Webb responded:
Thank you for bringing this to our attention. We're disappointed that you haven't had a good experience and would like to hear more so that we can help. Please message us at socialcare@pultegroup.com. --Sarah
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
worst experience of my life
- John H.
- Verified HomeBuyer
- April 02, 2019
- Bluffton, SC
poor workmanship poor materials, lowest grade floor covering, over priced
Del Webb responded:
We're extremely disappointed to know you didn't have a good experience with us and we'd like to get in touch with you to learn more. Please email us at socialcare@pultegroup.com. --Sarah
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb Rancho Mirage review
- Anonymous
- Verified HomeBuyer
- March 19, 2019
- Rancho Mirage, CA
Del Webb utilizes inexpensive finishes. Quality of build comparable to spec home. Home build time rushed. Communication horrible. Lack of follow through or don’t respond at all to questions regarding home - community. Upgrade charges inflated. Upgraded master shower and secondary bath shower, at almost same upgrade charge. Secondary bath half the size and half the material, did not get what we paid for. Shower head second bath not even mounted on tile surface, instead mounted to drywall. Selling quick sell homes discounted as much as $60K. This devalues overall dollars per sq foot for ...
Del Webb responded:
We're disappointed that you had a negative experience, but we appreciate you taking the time to leave feedback as it is invaluable in helping us improve. We will share your comments with the local leadership team and if you have any other concerns, you can always reach out to us at ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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