Del Webb Reviews

Having built 3 homes previously, with generally very good to excellent experiences, we were shocked at how horrible this building experience was and how disappointing the end result upon move-in was. The issues are too numerous to list all, but some of the more egregious ones follow. First, fighting for months to get garage door windows and front glass door to be impact-rated in an “impact-glass” community and in accordance with Building Code in a Wind Bourne Debris Region (This involved personally sending DW relevant building code multiple times, having private inspector detailing in report, reaching out to upper management and attempting to make them understand that the paperwork that they provided to the county and to us did not match the installed product, and finally eventually having Brevard County Code enforcement sending someone out to inform DW that doors were not impact-rated as required). Next, supervision and quality control was limited to nonexistent: workers urinated in our guest bathtub (urine marinated there for 6 days before being emptied out/cleaned - tub was eventually replaced) and defecated in both toilets with no water service (toilets were eventually replaced prior to closing). In addition, Our luxury vinyl plank flooring was installed in a non-climate controlled environment (no AC in 90+ degree weather) invalidating the manufacturer’s warranty. The builder had to rip it out and replace it once the air conditioning was turned on. Communications were frequently inaccurate. On the day of closing, the house was filthy, had numerable bugs, spiders and spider nests covering walls and ceilings, unpainted window sills and numerous touchups needed, paint/grout splotches on floors… We think we are finally rid of the indoor pests after having our own cleaning woman spend a considerable amount of time cleaning up. The keys we were given at closing did not open any of our doors. The house has pockets of a “grease” smell that’s disgusting. Upon hectic move-in, we realized that there was no coat closet, the builder apparently forgot to build one despite being clearly documented in the the blueprints. It is currently under construction post closing. This experience was beyond awful, indescribably painful, and in an entire league of its own. We would not recommend that anyone use this builder unless like us, they want to be in an impact-glass, 55+ community in Brevard that eventually, once Amenity Center opens one year later than originally stated (now summer 2025), should be very nice. On a side note, several items promised upfront have now changed. Temporary “Lifestyle” House was to have a pool, but will not. HOA fee was to include Internet/TV but now it appears, per most recent newsletter, that this will be billed to homeowners. ... More

Deceptive marketing - very controlling- refused to provide requested information making it extremely stressful and difficult without reason

I would not recommend Pulte unless you expect to miss the original delivery date by over 6 months, expect the quality of the workmanship to need extensive rework and the installed products to not meet your expectations even with upgrades.

See title above for review

When we made the decision to purchase a home in this community after viewing the model, the Dell Webb representatives stressed repeatedly on the quality of Pulte homes. The builders in this neighborhood are in way over their heads, Almost every section of our home had an issue with poor quality workmanship. It was very stressful to see so many things wrong. Blue tape of punch list issues all over our home. We have been here 5 weeks now and there is still unresolved issues. It may take time and they are making progress, but it shouldn’t have been this way to begin with. The price of these homes does not match the quality delivered. Now we are concerned with what may fail after warranty. So very disappointed. ... More

Inexperienced construction manager assigned. We are in this home almost 3 months and have already logged more than 80 punch list items. Construction issues identified throughout the build would have gone uncorrected if I did not insist on fixes while walls were open. Plumbing issues - no hot water in master shower - tile had to be broken to access ports; waterproof seals not installed on shower valves; toilet knockout plugs allowed to drop into pipes causing blockages that had to be manually removed; bath tub not placed on hard undersurface, side of tub is cracked. Electrical issues - no power at fan outlet in guest bedroom - switch not connected; floor outlet not secured to box; exterior outlets connected to interior light circuit; exterior pole light not connected to day/night switch. Carpentry issues - windows and doors are not plumb and not rectangles; front door howles when wind hits it; sliding doors scrape on Schluters - tile extends to far into the door path; one door was cut to allow movement voiding the door warranty. Shower doors obstructed by towel racks; Roof vents crushed by roofers; roofing material thrown from roof penetrated lanai screen and scarred cross member. Screens missing from windows. Stucco not removed from hvac covers, pool equipment, lanai members. Interior walls not smooth finish to hide construction errors. Contractors do not show up on dates assigned to fix problems. Warranty dept is understaffed, overwhelmed with issues and complaints they have to deal with. My patience is wearing thin as these repairs have to be rescheduled and we have to be home when they come. ... More

Settlement date was not negotiable even though the house was not completed. A certificate of occupancy was issued but should not have been. The inspection process seems to be shoddy. Construction supervisor, foreman, crews are unresponsive to fix deficiencies noted. Very unprofessional. Would not recommend this builder (Pulte) to anyone. They do not stand behind their product or process.

Low Quality and low quality company management.

If you want a punch list a mile long that never get finished then this is the house for you. If not beware! Appointments are made and NOT kept and Pulte’s customer care group DOES NOT care.

Poor quality of contractors and workers, Homes sites were not kept clean as well as the interior of the homes were filthy. There was no respect for the buyers home and options put in the house. Home was drywalled before they stuccoed resulting in water damage and multiple replacement of dry wall. Mold on roof trusses. Pulte would have left the house with wet dry wall and mold if we hadn't been in Florida to watch the build. I became the general contractor for my new home since there was very little attention given to the build by Pulte employee's. Pulte was only concerned about closing before the end of the quarter and there are multiple issues that haven't been resolved both with our home and so so many others. Very disappointed with the whole process. Pulte upper management should pay more attention to quality and being pro active before things get out of control. ... More

If I'm being honest, I found the builder rushed the whole process and was far too intransigently rigid, from the time I won the bid to the time the home was eventually completed (behind schedule). And no one ever bothered to provide me with details of the process, incl. Design Center expectations, or HOA requirements (such as finishing the backyard within 6 months). The builder prematurely set a "finish date" (before end of November), but they still didn't have the home ready on the date they set. I offered to give them time, but was assured the home would be ready. So I was asked to come down to close, but the house wasn't ready -- it didn't even have toilets, carpet in certain rooms, no water meter, etc. I wasted two weeks waiting and it still wasn't done, only to return back home (with no compensation for my time and costs). And then I had to spend money flying back a week later, but it still had uncompleted things or issues that needed fixing, but I decided to close anyway mid-December as I had already wasted enough time and money. Due to rushing the whole process, I found the quality of workmanship was exactly that -- rushed, with flaws and other problems that still have to be corrected. I appreciate the apologies from the Sales person and Construction manager, who did their best. But whatever rigid "corporate mentality" that exists to meet a quota deadline, it needs to change to make the process best for the customers purchasing the homes -- by having the home actually "done" before asking them to close. If it's possible to change the rigidness of construction upgrades, that would be appreciated. I lost the original bid, but two weeks later was told the person who won backed out. But I was informed I had to accept whatever construction upgrades the original bidder selected as they could not change anything. Although I offered to pay more for the changes I preferred, the Sales person said it can't be done. So, I accepted, even though I wasn't happy about that. Lastly, why the builder would close homes located in the middle of the construction site (on the same street) is beyond me. It would make more sense to finish and close homes at one end of the street to the other. Instead, I had to drive past construction material all over the street, ease around trucks, tractors, etc. to reach the house in the middle to meet with the Construction manager. The workers didn't bother to clean anything up. In the process, I got two nails on the side edges of one of my new tires (which only occurs on a sloped sidewalk, such as at the construction site). It couldn't be repaired so I had to buy a new tire. When I asked for compensation, they said they don't offer any (as they said I could have gotten the nails anywhere). I told them I'm forced to drive through a construction zone to reach the home, which isn't cleaned up of debris, and having to drive up sloped sidewalk to avoid their trucks, so the only place I could get nails in the side area of the tire is at Del Webb. So, I would definitely say my "new home experience" at Del Webb isn't everything I hoped it would be. And it appears there were others (some who sold their homes based on the expected closing date, thus were ready to move in, or those who stayed weeks in hotels waiting), so I think Pulte / Del Webb management needs to adjust it's mentality to make the "home buying experience" one that is more enjoyable and less troublesome (or traumatic for some). ... More

There was no “ wow” factor in this new house. The builder forced us to close earlier than we were originally scheduled for and we wound up having to complete many projects that the builder did not finish. Our trees and bushes were dead or dying, a/c system inoperable, doors with no locks, no access to cable television, shoddy electrical work, and many more issues we’re still dealing with. It boggles our minds why they couldn’t wait two more weeks and present us with a finished product.

These times are unique but the true mark of reputable builder is one who is able to manage the entire building process despite them which far is from our experience. Shifting the blame to others for your end results is inexcusable and only poor management.

My construction was delayed and resulted in me having to stay in a rented residence more than 3 months @ $2350. Pulte has ignored my request for reimbursement. The house was not finished properly and my construction contact was not very helpful. He accused me of causing damage to a bathroom tile which is untrue. Refused to help . Very disappointed in the way the house was completed.

While we're happy to have moved in and for the most part (the big things) the house is ok there are TONS of little things that need to be addressed. In addition, we've had to have numerous items fixed and then re-fixed because they weren't fixed correctly the first time. We're now 2 months in and still have numerous issues with no real end in sight since things keep getting delayed and incorrectly fixed. Overall we're rather disappointed and for what we paid, we expected much better quality and better response to issues.

Realtors did not DISCLOSE ALL FACTS. And when showing them the mortgage documents, they didn't know how to read them. Said that they "were wrong". It was a $30,000 difference! I've been in the real estate industry for many years. I need to give them a crash course in how to read a mortgage loan statement and to advise them that they have an ethical obligation to DISCLOSE EVERYTHING UP FRONT. And if you don't know something, admit it. Don't say "the bank is wrong". I was not told of the extra $195 to Town of Tradition either or the controverial path. Property manager just as rude or maybe just as unknowledgeable. Again I have my CAM license, so I'm aware of what managers go through. Say you "don't know" but don't be rude. I pay for them....they work for us, the owners. ... More

Workmanship is very poor. It is a rush job and the home was 90+ days past the original close date. Quality of materials is cheap. I had 4 construction managers and the hand offs were terrible. I am having warranty issues and am told to wait until I get to a year for these items to be addressed.

The home we had Pulte build and we bought two months ago was not move-in ready. It looked ready during our 20 min walk through prior to closing. Once we were in the house the next day, we realized the dishwasher wasn't securely attached and the cabinets have since been falling apart. We had a list of 32 items that needed attention and repair. We did receive follow-up to look at the issues and resolve.

low quality of finish work, house was filthy when we moved in, most appointments made to complete the punch list were ignored and we wasted hours and hours of our time waiting and we still have 20 plus items that need to be fixed/addressed and we have owned this home for one month

Why doesn't Del Webb (Pulte) and other large company builders show their reviews on their sites like other businesses do? Think about it. These surveys are only helpful to perspective home buyers, not to people who have already built. It might make for a better building experience for both buyer and builder if the builder knew the good or poor results were being more predominantly shown on their own site. Again, think about it. And I must add that it is so ironic that the canned reply from Del Webb (Pulte) on problems are exactly what most people have already done with little to no success. Maybe would make more sense to post a review on Google which is what I will do. ... More

as soon as i closed the promised fixes that i was told will be done asap have not been even acknowledged. i have sent email and call and only response has been we are real busy. FOR EXAMPLE - I HAVE NO HOT WATER IN BATHTUB, ELECTRICAL CIRCUTS NOT WORKING! TREE DYING FOR LACK OF WATER FROM SPRINKLER

Purchased home in June 2021 and were hardly ever keep informed of the progress. We were told we would have a walk-through after installing our electrical which never occurred and are having several electrical problems. Finally moved in May 2022 and had an inspector come and found over a dozen issues, three which are major issues. Good luck calling customer service as they gave us the brush off. Finally after being in our home for almost two months and threatening to go to the better business bureau did we have someone contact us and schedule repairs. Repairs are scheduled for the end of July, almost three months after moving in. We were told they are really busy and cannot accommodate us prior. I'm sorry, our roof has many cracked tiles (not just chipped, but cracked in half tiles) on our roof and we had a vent fall off our roof two weeks ago and when we called to express this concern with the monsoons and our roof possibly leaking if this doesn't get fixed. We were again told they were "TOO BUSY" and couldn't get to us until the end of July. They need to focus on the current residents who have paid all their money for their new home and are currently living in them instead of worrying about accommodating the individuals who are wanting their home completed so they can move in. Sad that the builder seems to care more about the bottom line and making the next sale instead of taking care of their current customers. If we were to ever do this again, we would make the home builder complete all issues prior to finalizing the contract. * * *buyer beware* * * * * ... More

Shoddy craftsmanship, follow up lacking

My experience has been VERY trying. Building supervisor did not communicate as promised, info given to me was not true and up to date. Lots of things left not corrected, was said to be covered by a warranty that has not followed up or called as promised. Got one text saying the warranty work submitted would be taken care of. That was over 3 weeks ago, with no follow up as promised with in 48 hrs. After closing all communication with Bexley Del Web has been non existent. I like my neighbors and location they are great. So far nothing but extra challenges and stress has been with this construction situation. Very sad, I'm 75 and looked forward to a enjoyable process which it has not been. ... More

I am so disappointed with Pulte. The salesman never advised me that there would be a rock drain installed on my property. I specifically told him i did not want to be near standing water due to mosquitoes. I closed with a promise that outstanding 10 issues would be corrected within 2 weeks. It is 2 months later and only 1 item has been completed. I have been shifted from person to person. Kitchen cabinet and drawers were installed on a slant.Just discovered that my living room window frame is also installed crooked. I truly wish I had not agreed to close with Bldg supervisor begging me to close and give him a perfect review. I would not suggest anyone close with this builder until ALL corrections have been made. And definitely ask what other items will be on your property. I was charged a higher fee for my property! ... More