Skip main navigation
Del Webb

Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9512 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars overall

9512 Reviews

Star Rating Breakdown

5 ★ 4333

4 ★ 2341

3 ★ 1598

2 ★ 768

1 ★ 471

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.8

Customer Reviews

A Very Nice Home in a beautiful community

  • Gary S.
  • Verified HomeBuyer
  • August 14, 2025
  • Fuquay Varina, NC

I recently purchased a home that was completed so I had no input on its construction. I'd sure like to thank the person that did, because I love it. The quality of construction was excellent and the floor plan is very nice. I'm so glad I made this choice.

Del Webb responded:
Thank you for taking the time to share your feedback with us. We are so glad to hear that your home-buying experience went well and to know that you have been loving your home so far! It's great to know that you are enjoying the floor plan and the quality of construction. Congratulations on your new home! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Glad we made the move, but with a few issues...

  • Mark R.
  • Verified HomeBuyer
  • August 14, 2025
  • Clermont, FL

We love the community and the home we chose - they definitely fit our life style. There were build quality issues such as interior paint on floors and light switches in every room, as well as exterior drainage and erosion issues. Overall, we are happy with the home, just wish there were fewer problems to deal with.

Del Webb responded:
Thank you for taking the time to provide feedback. We are thrilled to hear that you are loving your community and your new home! However, we are so sorry to learn that you are experiencing concerns. We would like the opportunity to learn more and resolve your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 3

Trustworthiness 4

Responsiveness 4

Downturn

  • Walter S.
  • Verified HomeBuyer
  • August 14, 2025
  • Griffin, GA

Preclosing was wonderful. Postclosing issues remain yet unattended. Twice in the last month warranty issues were submitted, paperwork indicates to expect a response within 2 days, elapsed time now 5 weeks with no acknowledgement of receipt or course of action. Very shoddy. Very disappointing. I’m considering what my next actions should be: Physically appear at the office? File in Small Claims Court? Arbitration? Local news media? Maybe you guys have a suggestion?

Del Webb responded:
Thank you for making us aware of your situation. We are truly sorry to hear about the lack of follow up and resolution on your concerns. We'd appreciate the opportunity to learn more about them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 5

Quality 4

Trustworthiness 3

Responsiveness 1

Scope for quality / top financial handling

  • Anonymous
  • Verified HomeBuyer
  • August 14, 2025
  • Saint Cloud, FL

It would be desirable for a house costing more than $600 to have a water softener already included, and to choose built-in cabinets with higher quality than metal shelving. But most importantly, the doors would be completely sanded, so that all corners and edges feel smooth. When prices go up, you shouldn't simultaneously feel like the quality is going down. It would also be good to accompany the buyer through the administrative procedures (electricity, water, gas, and also with the HOA or the Castle Group) during the handover, because that doesn't always work out so well. Otherwise, it ...

Del Webb responded:
Thank you for taking the time to share your feedback with us. We’re happy to hear that your overall experience was positive and that our team delivered on our promises throughout the process! We also appreciate your suggestions regarding included features, finish quality, and support with administrative setup after closing. Congratulations on your new home, enjoy! ^KH ...

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 4

Great work

  • Randolph D.
  • Verified HomeBuyer
  • August 13, 2025
  • Immokalee, FL

From our sales person Scott to JC who guided us through the walk thru excellent work.

Del Webb responded:
Thank you for taking the time to share your feedback with us. We're so glad to hear that Scott and JC provided you with an excellent experience! Congratulations on your new home! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Pulte homes

  • Donald A.
  • Verified HomeBuyer
  • August 13, 2025
  • Hatfield, PA

Our experience was excellent. From purchase to build was so much easier than anticipated. Matt in sales, Nancy in design to Garrett as construction manager. They were knowledgeable, helpful from start to finish! We couldn’t be happier in our new home in Del Webb NP.

Del Webb responded:
Thank you for taking the time to share your feedback with us. We're thrilled to hear that your experience from start to finish, was excellent and exceeded your expectations! It's great to know that Matt, Nancy, and Garrett were helpful and knowledgeable throughout your process. Congratulations on your new home! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Good value and A-1 warranty service

  • Michael V.
  • Verified HomeBuyer
  • August 13, 2025
  • Mesquite, NV

The buying process was very smooth overall. Most problems were handled well by Pulte. The exception was an error made on the placement of the EV charger prewire in the garage. I was being sent wiring schematics for the garage that were the reverse of the actual layout and when I requested the prewire on the front left side wall it ended up on the rear of the right side wall. We came up with a compromise solution but I ended up having to pay $200 for garage drywall repair. From what I have seen the overall quality of workmanship is excellent. However, I was disappointed with the use of 24" ...

Del Webb responded:
Thank you for providing feedback for us. We are truly sorry to hear about the situation with your EV charger and apologize for the inconvenience. It's wonderful to know that your home-buying process was smooth and our warranty department has been helpful in resolving your concerns promptly. Congratulations on your new home, enjoy! ^KH ...

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 5

But if you want cheap stuff

  • Anonymous
  • Verified HomeBuyer
  • August 13, 2025
  • Okatie, SC

Materials are cheap & quality is poor.

Del Webb responded:
Thank you for providing feedback for us. We are sorry to hear that you are unhappy with the quality of your home. If there are any concerns we can help address, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 3

Frustrating

  • Anonymous
  • Verified HomeBuyer
  • August 13, 2025
  • North Myrtle Beach, SC

I wish I could have given a higher rating as some Del Webb associates went above and beyond while others were condescending and rude especially in the sales department. Sales is the face of DelWebb and she acted like they were doing us a favor purchasing the home. We ended up losing thousands of dollars and it was a “too bad attitude.” If I could say anything to DelWebb readership …one or two individuals ruined our experience and feeling towards DelWebb as a brand.

Del Webb responded:
Thank you for taking the time to share your feedback. While we’re glad to hear that some of our associates provided exceptional service, we’re truly sorry that other interactions did not meet your expectations. Your experience with our sales department is not the level of respect and care we strive to provide, and we regret that it impacted your overall impression of our brand. We would like the opportunity to learn more about your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 4

Trustworthiness 3

Responsiveness 3

Jason, Matt and Armando were great.

  • Lorie R.
  • Verified HomeBuyer
  • August 13, 2025
  • Sun City, CA

After move in the customer service has been great.

Del Webb responded:
Thank you for providing feedback for us. We are thrilled to hear that you had a great experience with Jason, Matt, and Armando! It's wonderful to know that customer service since moving in has been great. Congratulations on your new home, enjoy! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Glad I did it, but overpriced for what I got

  • Francis H.
  • Verified HomeBuyer
  • August 13, 2025
  • Yulee, FL

I do like what I ended up with, but looking back, this is an overpriced product. Pulte has builder level product, builder level quality, which I can get at any Home Depot. My expectations for the price I paid were much higher. Based on stories from others in our neighborhood, I feel very lucky with the sales person and construction supervisor we had - both were excellent in my opinion.

Del Webb responded:
Thank you for taking the time to share your feedback with us. We are so glad to hear that you had an excellent experience with your sales consultant and construction supervisor! However, we regret to learn that you are unhappy with the quality of your home. If there is anything we can do to help, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 3

Trustworthiness 3

Responsiveness 3

Most Disappointing New Home Purchase

  • Linda S.
  • Verified HomeBuyer
  • August 13, 2025
  • Myrtle Beach, SC

Poor communication. Slow to respond to issues. Poor site conditions inside and outside of property during the entire building process. This was followed by a poor presentation on the closing day. Interior trim and finish was substandard. Be sure to document every single defect before closing or it will not be covered after closing, examples would include dying sod/ drainage issues, weeds, caulking, damaged appliances, counter trim around appliance. We noticed a damaged 3rd bathroom (not used) toilet seat after 4 weeks that was not covered. Every defect was filled with caulk instead of sanded/ ...

Del Webb responded:
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience with us, especially the lack of communication and response to concerns. We would like the opportunity to learn more about your concerns and help resolve them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 1

Quality 1

Trustworthiness 3

Responsiveness 3

Overall, a pretty good experience.

  • James K.
  • Verified HomeBuyer
  • August 13, 2025
  • Georgetown, TX

Overall, a good experience. Walk through items should have been taken care of ahead of time though.

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're glad to hear that overall, you had a good experience. We are sorry to learn that you still have unaddressed concerns from the walk through and would like to learn more about them. It would be greatly appreciated if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 4

Great fit and finish

  • Chester M.
  • Verified HomeBuyer
  • August 13, 2025
  • Celina, TX

Very happy with the fit and finish and the quality of the workmanship. Looking forward to living in the neighborhood.

Del Webb responded:
Thank you for taking the time to provide feedback for us. We are so glad to hear that you are happy with the fit, finish, and quality of workmanship of your new home! We hope you enjoy your home and neighborhood! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

These bought is a Keenland Meadow.

  • Terry B.
  • Verified HomeBuyer
  • August 13, 2025
  • Westfield, IN

The moving close date was confusing.

Del Webb responded:
Thank you for sharing your feedback with us. We are sorry to hear about the confusion that was caused from the closing date. We will share your comments with the appropriate teams to improve our services in the future. Enjoy your new home! ^KH delwebb

Total Score 4

Quality 3

Trustworthiness 4

Responsiveness 4

Has been responsive to my issues. Would like a walk through.

  • Stephen N.
  • Verified HomeBuyer
  • August 13, 2025
  • Sun City, CA

What is the status of my solar?

Del Webb responded:
Thank you for taking the time to provide feedback. While we are glad to hear that our team has been responsive to your concerns, we are sorry to hear about your solar installation and that you never got a proper a walk through. We would like to help, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 3

Nick

  • Nicholas V.
  • Verified HomeBuyer
  • August 13, 2025
  • Tucson, AZ

We chose to look at Del Webb properties after looking at a property in Palm Springs. We looked at both properties in Phoenix and Tucson and really loved the entire experience in Tucson-from the tour that Winnie gave us to the quality of the homes and the entire property and location. We looked at several other properties and they didn’t come close. We are really excited about our new home!

Del Webb responded:
Thank you for taking the time to share your feedback with us. We’re so glad to hear you enjoyed your visit to our community and that Winnie’s tour helped showcase the quality of our homes, the property, and the location! It’s wonderful to know you found exactly what you were looking for, and we’re excited for you to start making memories in your new home! Congratulations! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Outstanding experience from start to finish!

  • Gail M.
  • Verified HomeBuyer
  • August 13, 2025
  • Mesquite, NV

Purchasing my new home was an outstanding experience from start to finish. The entire process was smooth and stress-free thanks to the team's wonderful communication and responsiveness. The web based tools, provided were intuitive and easy to use, making every step simple and transparent. Most importantly. the quality of the home far exceeds that of others I've seen- attention to detail craftsmanship truly stands out. I couldn't be happier with my decision and highly recommend Del Webb to anyone looking for a new home.

Del Webb responded:
Thank you for sharing your feedback with us. We are thrilled to hear that your home-buying experience was smooth and stress-free and that our team’s communication and web-based tools helped make the process simple and transparent! It’s especially rewarding to know the quality and craftsmanship of your new home exceeded your expectations. We appreciate your kind words and your recommendation! Enjoy your new home! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Don't Expect a Custom Home Build Experience

  • Robert O.
  • Verified HomeBuyer
  • August 13, 2025
  • Saint Cloud, FL

It started with a perfect floor plan for our needs and ended with a beautiful home we are proud to own. The finish options were sufficient and the design process was smooth overall. Our frustrations with the process revolved around locations for tray ceilings, ceiling lighting drops, ceiling speakers, TV wall mount locations and such. There was precious little builder flexibility, but I will say our build manager Sean was able to accommodate our two most crucial change requests. We are truly grateful for that and I told Sean he was now a true custom home builder. Overall, we are ...

Del Webb responded:
Thank you for taking the time to share your feedback with us. We're so pleased to hear that you are enjoying your home and the community! We also appreciate you recognizing Sean for his efforts in accommodating your most important requests! We understand the desire for more flexibility during construction and will keep your comments in mind as we work to improve the process. Congratulations on your new home, enjoy! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Celestine was the best…What a professional lady.

  • Louis M.
  • Verified HomeBuyer
  • August 13, 2025
  • Immokalee, FL

We never did get a walk thru. Did would be nice some day.

Del Webb responded:
Thank you for sharing your feedback with us. We are thrilled to hear that Celestine provided excellent service throughout your process! However, we are sorry to learn that you never had a proper walk through with our team. If there's anything we can do to help, please don't hesitate to reach out. Congratulations on your new home, enjoy! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Front Door

  • Arvind P.
  • Verified HomeBuyer
  • August 13, 2025
  • Jacksonville, FL

Every things is OK, only one improvement builder should do is that size of front door should be larger, two door and should be higher in hight

Del Webb responded:
Thank you for providing feedback for us. We are glad to hear that your experience thus far has been going well! We appreciate your insights and suggestions in regards to the front door and will share them with the appropriate team. Enjoy your new home! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Sales staff and Construction team

  • Billy G.
  • Verified HomeBuyer
  • August 13, 2025
  • Mesquite, NV

Both sales and construction always kept us up to date on the entire buying process. After closing the construction team ( Ron and Darrel ) were extremely quick to handle all our concerns with complete satisfaction.

Del Webb responded:
Thank you for taking the time to provide feedback for us. We are thrilled to hear that you had a positive home-building experience with us! It's wonderful to know that the sales team kept you informed throughout the process and the construction team addressed all your concerns promptly. Congratulations on your new home, enjoy! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Dillon was assigned as the builder

  • Larry G.
  • Verified HomeBuyer
  • August 13, 2025
  • Hoschton, GA

I would not recommend the builder or the staff of Pulte responsible for managing the process, and the product they produce is (and continues to be) seriously flawed. Specifically, they use inferior materials, the workmanship is shoddy, and getting them to fix warranty items continues to be a problem (even after three (3) months of ownership). I would not recommend them or the product they sell.

Del Webb responded:
Thank you for taking the time to share your feedback with us. We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 2

Quality 1

Trustworthiness 1

Responsiveness 1

Xx. Xx. Xx cx

  • Susan M.
  • Verified HomeBuyer
  • August 13, 2025
  • Saint Cloud, FL

Moved to new area n Gardenrow. Why are streetlights off. That is not safe

Del Webb responded:
Thank you for making us aware of this situation. We are sorry to hear about the situation with the streetlights and would like to learn more about this. It would be greatly appreciated if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 1

Quality 3

Trustworthiness 1

Responsiveness 2

Del Webb great!! Pulte not so great ;(

  • Robert K.
  • Verified HomeBuyer
  • August 13, 2025
  • Okatie, SC

Love the community…. But housebuying experience, not so smooth… told first Real Estate agent the street, and Sun exposure I wanted. She tried to push me on a different street. I said I guess I’ll wait or look at resale, since the street I wanted was not available. Two weeks later, I find out the lot I wanted was sold! And the street I wanted is available and she didn’t call me!? Changed agents. Got “ next best” lot. Then came building process… very rushed to pick choices, and you are locked in! No changing! This part of the process has so many areas it could be improved if they would just ...

Del Webb responded:
Thank you for taking the time to share your feedback. We’re happy to hear you love your community, but we’re truly sorry to learn that your homebuying experience fell short of expectations. We understand how frustrating it must have been to miss out on your preferred lot, feel rushed in the selection process, and still have outstanding items months after closing. We would like to learn about your unaddressed concerns, it would be greatly appreciated if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 3

Narrow Reviews by Area