Del Webb Reviews

Sales people were not familiar with or not forthcoming about all options on homes and how or one option would affect other options Ie extended driveway and walk up stairs to attic occupied same space Keyless entry lock back ordered and not installed yet Home not placed appropriately on lot- manager stated foundation framing done after he left work so was on property line Said they would redo and center home When we came back they had moved it to the other property line Not centered on lot 12 feet on one side and 35 feet on other side from property lines So construction workers thinking yard was common area and walking through and placing supplies in our yard and sidewalk Shrubs and trees Planted improperly after dark and dying the next week construction manager stated would replace in spring sod placed poorly with large gaps and dead areas full of Johnson grass and 6-18” not laid on one side along property lines property markers continually removed and neighbors irrigation placed on our property Irrigation bought after market needing approval yet if bought with purchase not needing approval nor meeting guidelines of HOA House not cleaned for 2 week walk through nor celebration walkthrough (said they would do a construction clean) so many things unseen at time to be able to blue tape them d/t covered by grout in tubs and shower pans and unable to see scratches in floor windows scratched not seen d/t being dirty Window screens not tight or fitting correctly Areas behind appliances bought with house were not finished- not painted nor caulked or quarter round placed behind appliances or frame for dryer installed Appliances scratched and dented Finished garage not completely painted large (1/2 inch high 4 inch by 3 inch)globs of drywall putty on floor with missing screw on breaker box Missing truss support in attic Missing downspout on front gutter Sinks full of paint and scratched after celebration walk as well as chips in countertop Multiple areas that had blue and green tape not fixed to this day Wrong size electric boxes for pendent lights showing outside base of light Originally told not to send to warranty that they would come back to fix (some they did ) much they did not Now being told not under warranty it is normal wear and tear though it had been pointed out to them Many times our issues confused with family member that also bought here going through many of same issues Workers just knocking on door out of the blue asking if can come in and do repair work at that time Multiple gouges in drywall and areas not caulked Now being told one year warranty on materials and workmanship does not include things not reported in first 30 days We had permission to do radon test and it was inaccurate d/t table being moved by workers and no refund for it to be done again This is just a partial list of issues not caught by the multiple construction managers we had And ongoing struggle to get them fixed It seems one of the major issues is poor oversight by the construction managers to ensure the quality of the work done ... More

No home should ever be delivered the way this was terrible customer service and no attention to detail. I still have many issues and left with a whirlpool refrigerator that I asked to be replaced due to noise level and was told to pound sand. I will be submitting this to small claims. How about some customer service what ever happen to that.

Definitely disappointed and would never want to go thru this again. You asked, I am being honest.

Bad experience would not trust Pulte builders.

Poor quality with everything is my opinion

Sorry, I can’t give a good review

Poor workmanship, Very sloppy contractors and poor resolutions to problems after closing

Pulte as a construction group are a corporate profit only driven company. They cut corners at every turn and hire contractors and sub contractors at the lowest bid to save a buck. Their construction process and contractors do not care about quality workmanship (nor does Pulte). I used to work in home construction as a builder and contractor, so I know good and bad practices and workmanship when I see it. If it were not for the Del Webb community activities, there is no way we (my wife and I) would do business with or buy a home from Pulte.

Horrible all the way around. If you would like to know specifics...we will be happy to share. Before signing our paperwork we ask for a guarantee the water issue in the back would be guaranteed. It was and in writing. BUT...nothing has been done except to regrade 3 times and made it worse and now we have a gulley (small river). We now have all houses beside and behind us flowing in our yard. We are told each week that next week it will be done. To date...no plan, no nothing and we cannot do anything or have any privacy in the back due to their lack of ensuring their guarantee was followed through. If we had known...we would not have signed off. Not only the major water in the back, but poor workmanship inside. All the doors are not working, we have a leak in our slider doors, the front door sounds like a tornado coming through each time the wind blows. We can't close our garage interior door. The exterior garage door holds water when it rains and when opened floods our garage floor. The dishwasher is still out of line and has a 4 inch gap on each side that was supposed to be fixed. The shower door is not level and leaks at the bottom. The door is very light and feels like it will fall off at any time. We were told we would have the larger shower but then we found out it wasn't. Our salesperson said, sorry his bad. Another person had purchased the home before us and the specs were built on her choices. We were told they are not sure they can repair some of these areas. Nothing...you can't get anyone back once you sign. I would not purchase another Del Web home due to the poor communications, poor workmanship, no follow-up and hollow promises. They only buy time by keep telling you next week, next week and those weeks come and go. There are more examples we can provide if you care to listen and do something to eliminate our disappointment in purchasing a Del Web home. When asked how to go up the ladder to get someone to help us...we were told that Pulte will only push it back down the ladder...in other words no one cares. It's a nightmare. We purchased our home to enjoy ...to date we cannot. We also were told we had a premium lot and paid for it...but...you figure out the rest of the sentence. ... More

When signing the contract to purchase a home nobody disclosed that the community clubhouse would not be completed for over a year or that the temporary clubhouse would have no pool. Nor did they disclose where the construction office would be, which happens to be on the same street as the lot we picked. We had 2 Project Managers. Don't know why but can only imagine. The Second Project Manager who came on just before our walk-through is polite and professional but does not have control over when workers show up or complete projects. The quality of materials and workmanship is less than stellar. I have a bathroom door that can't be used, kitchen cabinets that are damaged and or have been installed incorrectly, and appliances that are all dented or rusted. After 30 days Items that were supposed to be corrected are yet to be completed. Upgrades are extremely inflated for the quality of materials and workmanship. ... More

We moved from out of state and we were promised by the site manager and sales team that all the issues that were reported would be taken care of and the house would be cleaned and move in ready when we arrived. That was far from true. We arrived three days prior to closing and were told by the site manager Josh that everything would be completed before closing. The house was filthy and needed many repairs. Including but not limited to: filthy tile floors, floor tile grout all over floor boards, damaged kitchen drawer, trim missing around dishwasher, cracked tub and shower unit, provided front yard landscaping poorly done and 7 dead plants when we arrived which were never replaced, and subsequently all plants died due improperly installed watering system. Kitchen light switches improperly installed hanging by one screw. Then you are promised they will show up to make repairs and never show up for scheduled appointment's, we are now hearing from many in the neighborhood that this is a very common occurrence and they just hope you will go away and stop requesting repairs, It appears if we want anything fixed we will have to do it ourselves. The neighborhood gossip have made it very clear this is a common practice, promises made and not kept. Even at your one year warranty we have been hearing nothing gets done, more promises and again not kept. So buyer beware! ... More

We ordered the features for our house and Pulte built a feature we did not request which took away significant square footage from our house. They never told us about the variance and we found the problem when we did a final walkthru. They would not work with us to resolve the issue. They can not be trusted.

Issues with mold and clogging areas that should be unclogged so that aircraft flow better fixing it myself because I want something better and don’t have to wait for them because I’ll be sick in bed. How are you allergic to mold I will have to do it better

Builder is inflexible. Talk about quality process but it is anything but. The house itself is solid but the finish work is terrible. Lots of promises not followed through. Lack of coordination and poor scheduling process. Multiple things not done correctly the first time. Too many unskilled workers and inconsistencies.

Very poor fit and finish to interior and exterior of these homes. Pulte promises follow-up for fixes, but it's been weeks since we had response to requests for warranty repairs. Sales staff are poorly informed about what they are selling. Construction management is overwhelmed and non-responsive. Pulte business model appears to be to put homes up as quickly as possible and then turn them over to buyers to deal with the poor results. VERY POOR model for building a quality home. Finally, plans for amenities are now changing despite what was promised apparently due to unresolved politics between builder, county and state. BUYER BEWARE. ... More

Do not buy into Del Webb at Viera if you can avoid it. The quality of workmanship is horrible. The houses are slapped together. We have problems with drywall, paint quality, door trim gouges, paint on flooring, exterior paint coverage, pavers are sinking in on driveway, sprinkler system pipes are not buried, bathroom shower leaked into bathroom floor, scratches on glass in shower enclosure, door wall glass is scratched, bathroom mirror is scratched. The sales team promised a temporary pool until the clubhouse pool was ready; it didn’t happen, the clubhouse and pool was promised for summer 2024, now not going be ready until 2025. That only covers some of the issues; I can’t stress how dissatisfied and disappointed I am with Del Webb ... More

I did not buy a Del Webb home, I bought a Pulte home in a Del Webb community. Also, I do not own a "scenic 40", I own a "distinctive 50". It should be noted that Pulte now owns the Del Webb brand. Living in a Del Web community has been an incredible experience full of fun and new friends for many years. Having to suffer through the Pulte home building experience and dealing with what I call "Pulte quality" makes it hard to say it is worth it anymore. There is no customer service at Pulte. I cannot recommend anyone buy a Pulte home.

It's difficult to know where to start, so we'll do so at the beginning. Aside from dealing with our salesman Bruce, which was the only bright spot we can mention, it has been an absolute nightmare. We were on the west coast caring for my 97 year old parents during the build, so we put our trust in our project manager Steve to build our first ever new home. We chose Del Webb in part as my sister just had one built by them in Mesquite Nevada which was over 2500sq ft detailed to perfection. That's what we were expecting here in Stone Creek Ocala Florida. We were so wrong. Although Steve did a fair job of keeping us up to date on the progress of the build, I don't know what else he did for us in a positive way. It seems nothing was inspected by him as each job was performed in our home. If it was, our home wouldn't have been delivered in its present condition. While here for the pre-drywall inspection, I mentioned I'd probably bring in a home inspector before closing. He stated that was no problem, just a waste of money. He told me of the warranty, and instilled in me enough confidence in him that we did not bring in an inspector. That was a huge mistake. We did our pre-closing walkthrough one week prior to closing and was informed that every function in the home had been thoroughly checked. We were apparently both naive and gullible on what to do or look for so things an inspector initially would have caught we didn't. On the day of our closing, Steve didn't show up. He sent a gentleman named Chase in his place. The cleaning crew showed up after we did so we had to wait outside for a while longer, eventually going in before they completed the job, which was absolutely a waste of time. The house was dirty, undusted, and so much paint on floors and windows, inside and out. Approximately 20 minutes into our walkthrough, Chase told us we had to speed things up as he had another appointment to attend. Unbelievable to spend all this money, not have your project manager show up, and then get rushed on top of it. We were just overwhelmed by the situation. After actually getting in our home (can't call it new anymore) we've discovered an array of issues; poor paint and texturing on walls, a window that when opened in took the drywall off the wall due to nothing being squared, shoddy and uneven drywall, damaged molding throughout, scratched windows, leaky shower (which we were told was supposed to be that way!), scratched and stained bathtub and sinks, air handler installation issues, high priced countertops not properly cut, doors damaged and not hung straight, windowsills not sanded, uneven paint job, paint on the floors and tile, cracked tile on backsplash, already cracked driveway in several places, chipped and unevenly finished sidewalk, unfinish cement in garage corners, and such an over pour of cement around the perimeter of the home that was hidden with mulch that had to be cut away. Absolutely no attention to detail by any trade. It seems as though our home was completed by a group of apprentices with no supervision. All we have mentioned so far are the cosmetic things you can see. With so much wrong, we are beginning to wonder and question the foundation and structure of our home. If it was done like the things we can see, we feel it could lead to bigger problems down the road. Five weeks later we still haven't moved our belongings from the garage into our home. FIVE WEEKS! Steve did come back with his boss Andrew who told us you probably won't get all the things you're looking for fixed. Wow. One thing in particular we showed him was the leaky shower. I offered them a simple fix to the issue. He said that would be too much work. He mentioned they had a fix and would send me a photo, that never happened. In the meantime, our shower leaks every day. While only a couple matters have been resolved to date, there seems to be no urgency by Pulte to resolve these issues in a timely fashion. We called warranty twice now and spoke to Michele, and she assured us Drake would be giving us a call. That was a week ago. Drake visited our neighbor two days ago who is only two doors away from us who is closing this Friday. He didn't bother to stop by and we have yet to receive a phone call either. I can go on in detail about everything I've mentioned but won't. I have video and pictures of everything for verification. All we are hoping for at this point is that someone from Pulte with authority reads this and cares enough to helps us rectify these matters now. We've sat so many days already, told by Steve that vendors would come by for repairs and no one ever shows up. We invite Pulte management to come by our home TODAY to see for yourself. We waited so long to achieve our dream of a once in a lifetime new home purchase and Pulte has turned it into a nightmare. ... More

Overpriced homes with poor quality workmanship. In addition, the builder is very poor in responding to and correcting issues.

It was not worth the price, very different from the models

If del webb wants happy home owners, start with the final touches and make sure the house is at least clean before telling them to close. Regardless of all the things not being completed, that was the most important to me, especially after being told it was done. The plant beds are horrible, almost dead when I closed. I've been watering them. One plant is dead and the grass is dying. I pull my own weeds. I was told I didnt have to do anything in the yard, but I dont want it to die. I still don't know if my sprinkler system is working because I have never seen it come on. The windows are covered with caulk. The final touches are terrible. I've never seen anything like it in my life. ... More

The most disorganized company I have ever experienced and worked with! Pulte advertises “Quality” associated with their homes and what you get is far from that! Cheaply built homes! Their trades (sub contractors) are unskilled labor. The trades will tell you that - they show up, make $600 a day, no training required! I paid thousands of dollars in upgrades only to get products that are sub par, damaged with an attempt to be covered up hoping it goes unseen. The fact that Pulte considers this “Quality” is disgusting! My home looks like it’s been lived in and used with wear and tear (doors, trim, casing, bulging walls, paint all over carpet, tile, hardware, windows, switches and outlets etc. uneven floor tiles, bathtub with scratches and gouges on the surface, cabinets that have damage, accessories that are hung crooked) A brand new home should be turn key homes! With Pulte, expect to deal with items needing repair as soon as you move in and expect to wait for such repairs for months and years to come and upon repair, expect it to take multiple attempts because Pulte is cheap! ... More

In any place in the home you will find something not level, damaged or missing. The lack of oversight and quality ensurance can be seen everywhere. When something is addressed to be fixed, don't expect it to be done right the next time but instead expect multiple attempts before something is completed to one's satisfaction. Expect to find many issues with the home after closing. Things like scratches on cabinets that were hidden because they were not identifiable because the home is so filthy. Scratches discovered won't be addressed by warranty because the discovery happened after closing. It is the buyers fault afterall for not having x-ray vision to see damage through smudges and dirt on everything. ... More

Do not purchase a Pulte Del Webb Bayview home. The service is awful and they are dishonest.

We thought we bought a new house from Del Webb/Pulte; not a fixer-upper! After moving in, we had nearly 60 issues requiring repair or replacement. It’s been nearly two months since receiving the keys to our house and there are still 30 issues remaining. Many of them are major issues. Poor oversight during construction along with poor workmanship are the root causes for having so many repair issues after closing. Extremely slow follow up caused by a very disorganized process for making post construction repairs is as frustrating as finding so many repair issues after closing.