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Del Webb Reviews

What Real Homeowners Say About Del Webb

With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9785 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.

Del Webb

has 4 out of 5 stars overall

9785 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.9

Customer Reviews

Disappointed

  • Anonymous
  • Verified Homebuyer
  • July 14, 2020
  • Georgetown, TX

The design and quality of cabinets is disappointing. It’s a basic cookie cutter house at a premium price.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 5

workmanship

  • Anonymous
  • Verified Homebuyer
  • July 14, 2020
  • Spring Hill, TN

several workmanship issues for new home that were completely unnecessary. there were several almost stupid mistakes and issues that the builder should have seen during the building process. the field manager did a great job to correct them and the warranty department run by a lady here at del web is wonderful, she schedules everything that's needs to be fixed, you can count on her. most members we spoke with were very disappointed with issues in their homes caused from the builder.

Del Webb responded:
While we are happy to hear that you have had a pleasant experience with our team members, we are concerned that you are not happy with the quality of your new home. If there is anything we can assist with, please feel free to email customersupport@pultegroup.com with some additional information. Thank you for taking the time to leave a review. ...

Total Score 2


Quality 1

Trustworthiness 3

Responsiveness 5

Absolutely Wonderful!!

  • Kenneth M.
  • Verified Homebuyer
  • July 14, 2020
  • Myrtle Beach, SC

Excellent, responsive and very quick customer service. I was pleased all through the entire home build!!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pleasurable experience for our Pulte built new home!

  • Hamilton F.
  • Verified Homebuyer
  • July 14, 2020
  • Buckeye, AZ

It was very helpful how our construction foreman, Nick, sent us weekly photos of our building progress. From beginning to end, our experience was exceptional.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Christine H.
  • Verified Homebuyer
  • July 14, 2020
  • Hoschton, GA

It was a very enjoyable experience dealing with everyone. They always kept us informed of progress and they stayed on time.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall pleased with outcome.

  • Michael R.
  • Verified Homebuyer
  • July 14, 2020
  • Davenport, FL

The quality of the homes is excellent. However, base prices advertised are a long way from end price. Upgrades are costly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Great

  • William N.
  • Verified Homebuyer
  • July 14, 2020
  • Hoschton, GA

Great

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

FRUSTRATION

  • Douglas C.
  • Verified Homebuyer
  • July 14, 2020
  • MARANA, AZ

I have built several homes for myself and spent over 30 years in construction. I feel my review is reasonable and accurate. 1. The Pulte team I dealt with were all professional, polite, and helpful. I give them an A. 2. The quality of material and workmanship was, at best, a c+. 3. Choices at the design center were limited and most items were overpriced. 4. The inflexibility of management was extremely frustrating and disappointing. 5.. Due to Covid-19, I have not experienced the clubhouse or amenities. It seems to be a quality built facility and I look forward to being able to swim, ...

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

Bellwether in Corcoran MN is a nice development, however pricing reflects it big time. The upgrade pricing on most things were double of other developments.

  • Cathy B.
  • Verified Homebuyer
  • July 14, 2020
  • Corcoran, MN

Be prepared to pay 35-40% higher than the advertised base price. Everything adds up. A lot of consumers thinks it closer to 10% and are really shocked when they see their bottom line.

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 3

New home needs a lot of work

  • John A.
  • Verified Homebuyer
  • July 14, 2020
  • Buckeye, AZ

Major issues found upon move in. Builder is months behind and can’t fix. These are not warranty issues the issues are sloppy workmanship and DelWebb not supervising their contractors to assure of a quality home build. This is our fourth home build. We are very disappointed in the final product.

Del Webb responded:
We are so sorry to hear you are disappointed in your new home and are experiencing unresolved concerns. If you could please email your full name and address to customersupport@pultegroup.com with some more detail regarding your concerns, we would be happy to pass it along to local leadership for them to address. ...

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Great Community

  • Donna C.
  • Verified Homebuyer
  • July 14, 2020
  • SAN ANTONIO, TX

The closing went very smoothly and the representative was professional and didn’t rush he answered any concerns I had. After moving in the builder, Josh, has been wonderful ensuring the few things that needed to be fixed have been and repaired in a timely manner. He is a thoughtful and caring young man.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very dissatisfied

  • Richard A.
  • Verified Homebuyer
  • July 14, 2020
  • Ladera Ranch, CA

There are many issues with the home that should have been taken care of before we moved in.

Del Webb responded:
We hate hearing that you are dissatisfied with your new home. If there is anything we can help with or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com and we would be happy to share it with leadership. ^AS delwebb

Total Score 1


Quality 1

Trustworthiness 2

Responsiveness 2

High Quality

  • Mark S.
  • Verified Homebuyer
  • July 14, 2020
  • Mesquite, NV

The construction quality of my new Del Webb home is very impressive! They use high quality construction materials. The workmanship is second to none! Some very minor issues were corrected in a timely manner. The community amenities and landscaping are outstanding! I highly recommend Sun City Mesquite by Del Webb!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Outstanding service and buying experience

  • phil c.
  • Verified Homebuyer
  • July 14, 2020
  • Summerville, SC

Wonderful company to buy from --- great sales, service and design!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

excellent

  • Paul T.
  • Verified Homebuyer
  • July 14, 2020
  • Albuquerque, NM

Friendly, pleasant, knowledgeable

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

After the sale experience.

  • Janet H.
  • Verified Homebuyer
  • July 14, 2020
  • SAN ANTONIO, TX

Issues with fixes has been frustrating. Response in some cases slow or ignored. Some issues were addressed in a timely manner. Not happy with the bumpy lawn and the fact that it is on all sides slanted and very difficult for me to walk on. Otherwise I love my house.

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 1

Expected better

  • Vincent W.
  • Verified Homebuyer
  • July 14, 2020
  • Mesquite, NV

The wood work in this home is horrible. Flooring company was sloppy when laying the grout. Been in the home for 2 months and none of it has been fix. Not scheduled for another month.

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 3

Easy smooth experience

  • Anonymous
  • Verified Homebuyer
  • July 14, 2020
  • Spring Hill, TN

No hard sell, guidance along the way, easy, good value. Highly recommend!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Best Building manager ever

  • Carol T.
  • Verified Homebuyer
  • July 14, 2020
  • Frisco, TX

I have to give the credit for a great home to my building manager. He never failed to call me every Friday morning to let me know what I would see on my weekend visit. He was responsive to every question I had. He truly wanted to build a solid wonderful new home for me and believe he he did just that. He is an amazing asset to the company!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall very good experience

  • Michael K.
  • Verified Homebuyer
  • July 14, 2020
  • Myrtle Beach, SC

It would be great if the workers took better care to do the job right the first time. Then we wouldn't have had to have so many things redone to get them right. Yes, all issues were fixed and resolved in a timely manner.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Mostly pleased.

  • Casper P.
  • Verified Homebuyer
  • July 14, 2020
  • Summerville, SC

House was ready close to promised time. Many mostly minor issues remained, some of which still do six weeks later. All in all, a good experience however, provided remaining issues are satisfactorily resolved.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Inconsistent disclosures

  • Elba B.
  • Verified Homebuyer
  • July 14, 2020
  • Albuquerque, NM

Framing materials inferior to other homes by other national builders. Options not fully explained or offered. Missing some of selected options at closing.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Desert living

  • David W.
  • Verified Homebuyer
  • July 14, 2020
  • Buckeye, AZ

Our overall experience was positive largely due to our sales consultant, Mark M., and our wonderful field manager, Nick. The “prices” are reasonable—BUT the cost of options to make the house livable is outrageous. The lack of complete sheathing in the framing stage—the Pulte process—is of concern to us. Even though Pulte Provides dumpsters, the construction lots are a mess—we are constantly picking up trash blown into our yard. Workers throw down food scraps, plastic bottles, and trash. If they can’t put it in the “construction only” dumpsters, provide recycling and trash containers!

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

We’re enjoying it

  • Terence W.
  • Verified Homebuyer
  • July 14, 2020
  • FLORENCE, AZ

The number of floor plans are great. However I would say the basic level of home is below standard. Everything is an upgrade. Also we found quickly by accident the wood trim is not really wood, so we were disappointed there. What you are getting is the environment in the Del Webb community. Unfortunately with the virus we ave not yet been able to enjoy that yet. I also had to give only average marks for responsiveness as with the virus our list of initial issues have not yet been addressed ... and every house has them. All that being said it is turning out to be a beautiful home and we ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Love my place and community

  • Sonia M.
  • Verified Homebuyer
  • July 14, 2020
  • Griffin, GA

For the most part the Sun City Peachtree community is the best place you want to live of you're looking for comfort, safety, peaceful bliss and so many activities to be able to be involved with I can't even count. There are tons of great neighbors, and frendly people from all nationalities there is no other place like home. I am home here....

Total Score 3


Quality 5

Trustworthiness 5

Responsiveness 5