Del Webb Reviews
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What Homeowners Have to Say About Del Webb.
Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 8434 homeowner reviews to learn why they are the right team to build your new home.
Del Webb
has 4 out of 5 stars in All Areas
8434 Reviews in All Areas
Customer Reviews
HORRIBLE
- Anonymous
- Verified HomeBuyer
- May 10, 2023
- Saint Cloud, FL
The experience has been horrible. Lied to by the sales office. No communication within the organization. The house is a mess with needed repairs and can’t nobody to fix anything. DO NOT BUY A HOUSE HERE!!!
Del Webb responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Highly Unprofessional Building
- Allen F. B.
- Verified HomeBuyer
- May 10, 2023
- Okatie, SC
Doors and trim bad quality wood, doors and trim not plumb, hard wood floor damaged throughout, caulking is messy throughout, painting is unprofessional with drips throughout, subway tile not in a straight line, fireplace set too high so can’t see flame, dirty windows and concrete splashed on windows, backdoor sill wouldn’t let door open, laundry room sink drain ring not centered on drain, kitchen cabinets trim miters don’t come together, wrong bathroom hardware-still waiting for it, toilet paper holder fell off wall, thresholds to shower, kitchen sink and tub deck scratched, small black hole ...
Del Webb responded:
Hi Allen. Thank you for taking the time to share this feedback with us so we can escalate it to leadership. We would like to look into this situation as well and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^TP ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Mr Pasupathy Narayanan
- Pasupathy N.
- Verified HomeBuyer
- May 10, 2023
- Land O' Lakes, FL
I am disappointed in the quality of responsiveness from the construction manager, and that many of the defects that were noted before closing in the walk through were left uncorrected despite assurances that they would be. To-date they still remain un-rectified. The warranty service has been practically non-existent.
Del Webb responded:
Hi Pasupathy, we apologize if you've been having a hard time getting in touch with our warranty folks, but we can help with that! Please send an email to customersupport@pultegroup.com with your address and contact info so we can assist. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor experience
- Charles B.
- Verified HomeBuyer
- April 28, 2023
- Buckeye, AZ
We scheduled an electrician to come for warranty work. Did not call or reschedule. Also given 1 week to get across country for settlement
Del Webb responded:
Hi Charles, we're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ^TP ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Pulte Sun City Tx
- Gregory J.
- Verified HomeBuyer
- April 03, 2023
- Georgetown, TX
Pulte is hands down the worst builder I have ever worked with. From their deceiving sales experience, their models show one material but when they build your home they substitute inferior material, to the substandard construction process. They inspect their own work and violate building codes that are not enforced by outside inspections. Interior finish workmanship is so poor, the worst I have seen, they are only worried about moving a product forward and not workmanship. The construction managers tell you what they think you want to hear when you bring issues to their attention but do ...
Del Webb responded:
Hi Gregory, we're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor workmanship, slow response to correct issues, without threatening to sue.
- Christiana L.
- Verified HomeBuyer
- March 30, 2023
- North Port, FL
Home took forever to complete, but homes next to me went up faster, paint/grout stains all over wrong color tile installed. Couldn't not close the back door to secure home, toilets back up due to cracked clean out pipes. Handle fell off door causing me to slip and fall injuring myself, $21,000 in ER costs. Regret this purchase, trying to make the best of it, if the joke of a warranty departments comes to fix the issues.
Del Webb responded:
Hi Christiana. Thank you for taking the time to share this feedback with us so we can escalate it to leadership. We would like to look into this situation as well and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^TP ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst House I Ever Had Built
- Robert T.
- Verified HomeBuyer
- March 29, 2023
- OCALA, FL
This is the worst house built I ever seen. I have built five other house and if you added up the problems with all five of them, this house surpasses them 10-fold. If I knew the quality of the workmanship that I was getting, I would not have built with Del Webb (Pulte company.) The models do not tell the true story of quality. I wish that my house could be shown as a model with the mold and poor workmanship. We closed on 2/24 and had to clean the house for days. Our furniture arrived 3/10 and we had to move out of the house on 3/15 because of mold in the walls. Today is 3/29 and we're still ...
Del Webb responded:
Hi Robert. Thank you for taking the time to share this feedback with us so we can escalate it to leadership. We would like to look into this situation as well and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^TP ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Quality Challenged
- Richard K.
- Verified HomeBuyer
- March 29, 2023
- Myrtle Beach, SC
Builder and subs don’t follow plans and build what they want with low quality.
Del Webb responded:
Hi Richard, we are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Buy used and remodel! New build is a mess!
- Anonymous
- Verified HomeBuyer
- March 29, 2023
- Okatie, SC
We purchased in March of 2022, at the height of the hysteria, and closed on 2/10/23. Had the home inspected 3 times, and found pages and pages of issues, which were addressed. The worst was yet to come with the finish work. Beaten up trim, gouges, dings, and paint speckles all over the wood floors have created a mess. Spent 14 hours scraping the paint off the floors! We didn't move in, had the crew come back for fixes, which they rely heavily on selling you the concept that you have a year to use the warranty if you're not happy. We still haven't moved in, as we are from out of town and ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ^TP ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb Worst Experience of a Lifetime
- George L.
- Verified HomeBuyer
- March 02, 2023
- San Antonio, TX
Here we are buying our final home to live out our golden years. The workmanship is awful; shower door was put in backwards, almost fell on us, a third of downstairs HVAC was wired to upstairs thermostat so we froze for over two weeks since it wasn't deemed an emergency. Walls uneven, sod pathetic, thorns and burrs throughout, multiple irrigation and main water line leaks on the property, the worst cement job I have ever seen, uneven edges, pits, paint on tile and carpet, adhesive all over granite, had to get all new light bulbs as the ones they installed are all so dim. AC did not have a ...
Del Webb responded:
Hi George, we were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Herminio
- Herminio L G.
- Verified HomeBuyer
- February 09, 2023
- Buckeye, AZ
Workmanship is terrible, unprofessional workmanship, no follow-up on listed deficiencies as described and listed in (2) walkthrough's, in October and November 2022 with Construction Manager, Jose, moved into home, December 9, 2022, started calling Jose, no call backs for status updates on short comings on house as identified and listed. Called Warranty Department to get some follow-up, on defects. An appointment was setup for February 9, 2023, with Cabinet Company, Tim, of Royal Cabinets did an excellent job to adjust and complete our original requests for doors, drawers and sliders, all ...
Del Webb responded:
Hi Herminio, we apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Buyer Beware!
- Anonymous
- Verified HomeBuyer
- February 07, 2023
- OCALA, FL
Worst workmanship ever! Best advice is not to buy a Pulte home!
Del Webb responded:
Hello, we are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Disappointed
- Peggy Q.
- Verified HomeBuyer
- February 07, 2023
- Mesquite, NV
Disappointed with the process and the quality of work.
Del Webb responded:
Hi Peggy, we are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Review
- Anonymous
- Verified HomeBuyer
- February 07, 2023
- Okatie, SC
From the moment we walked into the Sales Office, Pulte demonstrated a high degree of a lack of integrity through the entire process. The Sales Team initially lied to us regarding our initial visit arrangements. Sales Team members do not get back to you when you have questions. Project Managers do not have a handle on their projects and communicating with the customer. Post close, Pulte cannot fix in a timely manner the outstanding issues which remain. Bottom line. What Pulte says they will do and what actually happens is the real issue. It comes down to integrity.
Del Webb responded:
We are so sorry to hear that you had a frustrating experience working with our sales team. We take this feedback seriously and have shared it with leadership for their review. If there is any additional feedback you would like to provide or anything we can help address, please feel free to email customersupport@pultegroup.com. Thank you. ^TP ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The entire process was horrible. There was no communication, quality of material was poor and the final product was unacceptable.
- Kevin B.
- Verified HomeBuyer
- February 02, 2023
- Myrtle Beach, SC
The entire process was very disappointing. I would never recommend anyone to buy a house from DelWebb.
Del Webb responded:
Hi Kevin, we're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Most awful experience buying a Pulte home.
- Shari K.
- Verified HomeBuyer
- January 13, 2023
- Saint Cloud, FL
Buying a Pulte home, more than three-quarters of a million dollars, was and continues to be the worst experience we have had in purchasing a new home. The workmanship is absolutely sub-par and they have had to do many things multiple times over, like tile work, 3+ times now. We heard lots of excuses for the poor workmanship and still battling to get things fixed today. Promises of getting things fixed prior our closing were never done yet we were pressured into closing. Brian told us everything would be done and he would continue to follow up with us for 30 days after closing to make sure ...
Del Webb responded:
Hi Shari, we are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your concerns and contact information so we can get in touch with you? ^TP ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Buyer Beware
- Edward M.
- Verified HomeBuyer
- January 13, 2023
- OCALA, FL
Simply terrible! The quality of fit and finish is terrible. Our house was NOT properly cleaned upon closing, my wife is 69 years old and has been on her knees scraping off adhesive on the tile floor throughout the entire house. Our roof valley was not properly installed despite what Batterbee roofing said. After 61 days, our doorbell works! Our driveway looks like crap! (Cement work) Andrew and Frank are well aware of the problems! We closed and did not hear from them for 46 days until we ran into to Frank walking down the street. Frank and Andrew have NOT addressed the issues. Now, Drake ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your concerns and contact information so we can get in touch with you? ^TP ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Awful
- Phillip K.
- Verified HomeBuyer
- January 12, 2023
- Georgetown, TX
After being in the building industry ourselves for the last 30 years, the quality of materials and the workmanship are the worst ever. No insulation, walls not plumb, studs 24 inches apart whereas in most building codes they are 16 inches apart. Cement work was awful, no way did a Georgetown building inspector inspect the inside of this house before giving occupancy, thresholds not finished, drawers and doors on cabinets not screwed in properly, takes forever to get hot water. The list could go on and on. I would not recommend anyone buy a new home built by Pulte in this community.
Del Webb responded:
Hi Phillip, we're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ^TP ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Beware of closing too soon
- Marianne L.
- Verified HomeBuyer
- December 14, 2022
- Okatie, SC
My experience during the build process exceeded my expectations. Lance was proactive and responsive throughout. However, I was encouraged to close with several punch list items that are still outstanding almost two months later. It seems that once you close you move way down on the priority list. Sadly, this has tainted my opinion of the house and community.
Del Webb responded:
Thank you for letting us know about these issues. We'd like to learn more about your experience so that we can help with any unresolved items. Please reach out to us at customersupport@pultegroup.com and share a brief summary of your concerns, along with your address and contact information. ^TP ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Project manager
- Frank A.
- Verified HomeBuyer
- December 14, 2022
- Summerville, SC
Our project manager was not trustworthy and the quality of our home is extremely poor due to his lack of proper management. He lied to us on several occasions and we are still waiting on several unresolved issues.
Del Webb responded:
We're incredibly disappointed to hear that you had this experience and we have shared your comments with local leadership so they can look into the situation. We take your feedback seriously and ask if you'd like to continue discussing this, please send us an email including your full name and phone number, along with a brief summary of your concerns to customersupport@pultegroup.com. ^TP ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Get you to settlement
- Gary M.
- Verified HomeBuyer
- November 10, 2022
- Haymarket, VA
They like to fix things after they get there money. Very bad workmen ship. People just don’t care about quality work anymore.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Defective HVAC
- Mary F.
- Verified HomeBuyer
- November 10, 2022
- Florham Park, NJ
I paid 1,000,000. for a brand new townhouse. I bought the model and therefore I am the first occupant. I expected that the home would be in mint condition.I have since found out that the HVAC system was improperly installed. My bedroom on the 1st floor is warm but the rest of the downstairs area is about 20 degrees cooler. I can just imagine what it will be like during the cold winter months. Despite numerous attempts to get this system corrected with the sub contractor and Pulte my requests have been ignored. I was told that my home was not under warranty as it was constructed 2 years ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Not a good experience!
- Marcy P.
- Verified HomeBuyer
- November 06, 2022
- Port Saint Lucie, FL
This experience was one of the most stressful things we have been through. The only person I would give a 5 star to was our saleperson Brendan. He was fabulous. He tried to help out on many different occasions getting us in touch with the right poeple. We closed in September and there are still so many issues they are addressing and fixing. At one point I wanted to stand out front of Dell webb with a sign that said don't buy here. I really think our problems stemmed from our Construction manager. Our customer care rep Mike is helpful with trying to resolve all of our issues. The contractors ...
Del Webb responded:
We are thrilled that you are pleased with your home, but sorry to hear about the issues you experience. If you have additional feedback, we're always listening at customersupport@pultegroup.com
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
This is my third home built in San Antonio.
- Anthony M.
- Verified HomeBuyer
- November 03, 2022
- San Antonio, TX
Too many people in layered systems. From purchasing through follow up warranty support after closing. Poor communication. Real low quality materials used, especially wood framing. Workmanship quality and accountability of workers not good. They show when they show, do poor to fair work when present, leave low skill workmen unsupervised, and take too long to address fixing what should have been done right the first time.
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
""\DO NOT BUY HOUSE from PULTE", mass production with no quality control at all!
- Anonymous
- Verified HomeBuyer
- October 21, 2022
- Rancho Mirage, CA
Horrible Quality, no QC when they turnover the house. Need to call them for fix but takes forever to respond and address the issue.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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