Del Webb Reviews

Experience with Pulte’s representatives has been less than stellar, from sales representative to field managers to mortgage company - lack of the "Courage To Do The Right Thing". Extreme lack of communication and false promises from Zach and Hampton. As the field managers, one would have thought that Zach and/or Hampton would be responsible for quality control regarding the work product of the parties constructing and providing services to the homes. Unfortunately, quality control falls to the homeowner, if we are lucky to observe issues, before Pulte pushes on and covers any issues. I discovered beer cans and bottles on site several times and reported it to Zach – only for the cans and bottles to continue to show up on site. I reported blood splattered down the sides of the cabinets and it took 3 weeks or more for the blood to be removed. Due to the installation of dormant grass squares in my yard and the interspersing of live grass, I now have a patchwork quilt lawn. Pulte needs to invest in skill construction workers that understand construction and can resolve issues on site. Current workers’ responsibility seems to be putting together the pre-fab puzzle pieces, whether or not actually they fit. Wall are not plum or level, floors are not level and showerheads are install incorrectly. Tile work is below par and not sealed. One of the first things Zach said to me during our walk through was that I needed to have the tiles sealed – if tile work needs to be sealed, then why is it not part of the original installation? In addition to Zach’s lack of professionalism is his lack of organizational skills and ability to answer a question. Pulte Mortgage company representative were difficult to reach, not very responsive and requested the same information over and over and over again – lack of organization. Unfortunately, in visiting with my neighbors, we all seem to be experiencing the same issues with Pulte. ... More

This was a bad experience from start to finish. I couldn’t re on end this for anyine.

They advertise a "quality build experience." However, there appears to be limited quality control. They use poor quality and inferior products. We have bowed and crooked walls, peeling floors, unpainted and poorly painted/mismatched areas. Many of the doors and much of the trim work look like a dog or rodent has been chewing on it for years. It does not look new. They got paint on the carpet and floors and left it. The floors have divots and high and low spots. The electric outlets and light switches are not always flush, not always straight, and do not match up in several places where consistency and aesthetics matter, especially considering the price paid. Some towel bars and toilet holders are falling off the wall, and they put towel bars over electrical outlets and light switches. Who does that? Don't bother with most upgrades; the inferior products and finish work are definitely not worth it. Upgrade it yourself later if you decide to build here. An exception to that would be the countertops if they still use the same company, and some of the tile work was nice (it will depend on your installer), although the products are not always great. You don't know what crews will be working on the various stages of your build, and it is obvious that some are better than others. Good luck. A part of the problem appears to be that different trades are not respectful of work done by other crews, and they damage each other's work. Wouldn't it be better to do it right the first time and use caution when working in the homes? DW responded to some of our initial complaints (not always satisfactorily), but now our emails often go unanswered, and we are not kept apprised of changes in scheduled work, nor are we always consulted as to what dates fit into our schedule for necessary repairs. The community is very nice, but we cannot recommend the builder, especially if you cannot be there frequently to assess the products and workmanship throughout the process. Having your own inspector helps, but is no guarantee. If you decide to build here, be prepared for a frustrating experience and a future money pit. ... More

I would not recommend building a new home with Pulte, they are way over priced, the quality is the worst I have ever seen (and I Own a Construction Company myself) and they use the absolute cheapest junk materials available.

A lot of probably moved in here July 5 , Communication problem with the work that supposed to be done. at my walk through and a lot of things weren’t done they told me it would be done right away after two months nothing is done. a lot of texting emails A lot of talk no action they told me a Gentlemen be in touch with the five working days were already past eight and there’s been no conversation yet. when is the work going to be done?????? I feel like company doesn’t really care but they took my money with no problem I pay cash, so if you guys really care about my review have somebody call me one of the bosses and I could tell them what you’re doing wrong down here they don’t care about the people. Honestly I think the surveys not gonna do anything anyway have a real boss give me a call so we can talk about this can imagine I have a thermostat for my hot water heater so my water is not hot the shower they knew this at the time but nobody told me , have a real boss give me a call so we can resolve , maybe they can set up a meeting I have all the homeowners meet you guys and tell you what’s going on.good luck to me ... More

Our sales person Shannon withheld information and even lied to us. Her boss (Kelly), and her boss's boss (Ashley) are equally useless. They don't appear to have much product knowledge and it shows. They almost seem proud of their ability to hide behind fine print. They used fear tactics and pressured us to decide quickly. "Hurry up, other parties are interested". Major difference from sales model were not relayed and we didn't know until first wall went up. Then we were lied to about the cost and lead time to correct it so it didn't get remedied. It also appears that the 13+ contractors don't have much knowledge either and are incapable of doing good work OR looking at plans. A few small changes were requested and every one of them got screwed up and sales manager Ashley not only admitted in writing that they don't have capable contractors but that it was our fault that the house didn't get built right because we wanted minor alterations on a half million dollar home. Our "deviations" were a door to be placed in a different spot (they proposed garage entry door to be 3 inches from back wall, we wanted it 3 ft and we also wanted a furnace located elsewhere so we could put a closet in one of the rooms without taking away from the room itself. It was supposed to be done in April, it wasn't done until late July which would cost us about $100,000 because of fed's rate increases. We prematurely closed on a incomplete house because we couldn't push rate lock any further, Pulte used that to their advantage. Now we are stuck with a house that is riddled with issues. We get to watch other houses get finished but 45 days after closing our house remains with several issues. Our furnace broke at week two, serviceman doesn't know why. Our driveway broke under the weight of a Subaru, also, it wasn't poured to plan so we can't even pull into 3rd car bay without driving in dirt. We don't have sod because plumbers didn't install irrigation stub. Some downspouts aren't connected to conduit. We are missing cabinetry. We have a broken drive apron from construction dumpster being dropped on it months ago. Unfinished trim in two rooms. Incorrect kitchen appliances installed. We have bricks missing around our foundation, missing light bulbs, and are missing an air vent in master bathroom. We have filthy HVAC lines throughout because contractors left A/C on while sanding walls, grinding slab, and spray painting after being asked NOT to turn it on. I went over every day and turned it off but when I came back it was on again. It wasn't even hot out (no wonder furnace isn't working properly). They didn't thoroughly sweep before laying carpet so every now and again we step on rocks that are trapped under the carpet. The stippling on the ceiling looks like it was done by a child (yes stippling, who even does that anymore!) This house is literally 1.5 times the cost of the average home in this county and it comes with a 3x3 patio out back, Thanks! We can almost put a grill on it. We got a 3-car garage but couldn't get a sidewalk out so side entry man-door is useless unless I want 3 lbs of mud stuck to my shoes or a well worn path in the grass once we have that. We asked for room trusses so we could have a useable attic but were denied so now there's no room for storage of anything up there. The things we have witnessed since living here would make an OSHA inspector cringe. The super is stretched far to thin and doesn't have the help he needs because Pulte doesn't pay well enough to motivate workers to show up. Pulte profits about 38% on a home and THIS is the crap they give us. They don't deserve to be in the BIA ... More

See comments in the title. I would not recommend Pulte to my worse enemy.

Horrible experience. We understood that buying a model home was buying a home “As-Is”, we assumed things would be in working order. Hot water heater didn’t work. It was clogged with dirt from sitting for 6 years. You would think they would have inspected beforehand. We specifically asked about the hot water heater and we were reassured all had just been inspected. The oven sounds like it’s about to stop. The fan is very loud and goes forever after cooking. It usually lasts until after we eat our meal. We were told we are on our own for the appliances. Refrigerator does not make ice. Not Pulte’s problem. The knobs on the cook top do not go. They are made for a different type of cooktop. The words are upside down so I have to guess what level I have the heat on. Again, we’re on our own with that. The cabinet doors in kitchen and bathroom do not match. They are a white white and our cabinets have a gray tint. Too bad for us. Had a bathroom flood due to the clean out valve in front flower bed was not capped off. When they went to repair, it was discovered the pipe wasn’t installed properly. They did manage to make this repair and they did replace carpet in the 2 bedrooms damaged by the flood. There is a plate under dishwasher that was missing at closing. We were told it was on order. That’s not true, cabinet people came by and were unaware. Dryer was blowing cold air. That was installed incorrectly. That was a quick fix. The list goes on. We also had ants and roaches until we could get someone out to spray. Oh, and the mystery switch in the kitchen? No one could tell us what it was for. I finally figured it out when doing dishes and I cast a shadow on the sink. It’s for the missing light over the sink. We took the plate off and there is wiring there so perhaps it’s wired and they just didn’t install light. Who knows. But again, not their problem. We are in our own. Based on our experience, I would not purchase a Pulte home or ever purchase a model home. ... More

Pretty much a very frustrating experience. Poor workmanship and very poor response at area t number of repairs. I would not recommend this builder to anyone.

I have a number of outstanding repairs and incomplete or sub par workmanship items that must be addressed before I can begin to think about rating my new home!! The responsiveness of your people is seriously lacking. The past month I have not heard from or had ANY workmen here to complete or correct anything. Once I settled on my house I was told by my neighbor "Good Luck" on getting anything done.

Had 4 different building managers. 2 didn’t give weekly updates. Lack of supervision of subcontractors resulted in poor workmanship requiring redoing of work resulting in delays. Five weeks after closing home remains incomplete. I do like the lifestyle and neighborhood!

I stand by my first review sorry you guys don't like it when someone speaks the truth. One month in and our list of issues still have not been address no call and no show.

Shoddy workmanship/craftsmanship, poor quality materials, not responsive, constantly missing promised deadlines, felt bullied into closing before house was complete, then ghosted after closing. Felt lied to. Still not completed satisfactorily. Sales person only one I would rate above 1 star at this point. We’ll see if customer care comes thru and makes up for any of this. People 55 and over should not have to go thru this kind of stress at this point in their lives. Terrible experience…one I would never go thru again.

No attention to detail. Poor customer service, poor communication.

Poor guidance. They did not fulfill their promise. Not trustworthy.

The ADA issues, which I at all times of the build informed both sales and construction manager, were not addressed. After signing closing documents I had to hire a private State of Texas inspector. He found 45 pages which included photos of deficiencies of the home. Most have been subsequently been addresses but the ADA issues has not. I did at all times during the build formed both the sales person as well as construction manager that I had to have a no barrier entry into my home. This is a senior community and I believe Pulte should have addressed the problem.

Walking through the models prior to build is a great sell. Nice homes, beautiful grounds. In reality however, the the actual build & process was far below what I presume to be industry standards. There is a severe lack of communication which may be due to an over-load of absurd quality issues and not enough field supervision to handle the multitude of speed-builds by hundreds of non-qualified crews ongoing throughout a day.

Just don't ever use them

Move in 11/19/21. Nevada water notified me on a progressive leak 35,000 gl on my property. Notified the builder thru Las Vegas Warranty, Rick Crain field supervisor told me its out of their hands due to meter xfered to NV Water already. I was out on what to do next. Kept informing the builder up until I got hold of the Clark County District Supervisor. On the day of 12/03/21 finally Mr. Crain acted upon and told me to stop sending e-mails. I was furious. My water bill a big question on how to bill the builder. This is chaos! Up to now the lists continues on major discrepancies.

The delays in construction were excusable given the pandemic. The quality of construction is poor to awful. The service to fix problems is non existent. During the final inspection several problems were identified that are impossible to get fixed. The paint used in the house is of poor quality and the paint job is appalling. All upgrades make this new house livable but not worth the added cost. I would never recommend Del Webb construction to anyone.

We paid close to $500K for this home. We purchased higher grade cabinets only to find them installed with damages. We have holes and damaged sheetrock masked by molding. We have been in the house less that 2 months. Already we have stress cracks in our walls; tile is cracking in the master bath; and caulking is pulling away in the shower. There is excess paint and caulking on almost every trim around doors and windows. Doors and trim were painted without first removing dust. Trim, in some cases, is not square with the walls and there are gouges in much of the trim. Outside siding was installed either incorrectly or damaged. There was a lack of quality control in almost every aspect of construction. Several times, we had to have things redone because the workers did not follow blueprints. Overall, a shoddy operation. We expected more from Pulte. We have photos of all of this to document what Pulte calls "Quality Construction". ... More

I have built other homes with other builders in the past. This has been a terrible experience. Lack of communication. Lack of follow through. Empty promises. Could not keep to schedule. Long list of punch list items still not addressed and we closed on our new home 5 weeks ago. I do not recommend Pulte. Find another builder!

The workman did not seem to know or care about the job they were doing and materials for the most part seem inferior. The foreman did what he could considering the workman, materials, and how many homes he was overseeing.

A very poor customer experience during and after the build process. I have advised several friends of mine who were considering buying here not to due to the issues.

The salesperson, Travis, was dishonest with me. The house is beautiful, but the quality of workmanship and finish work are disgusting. I been in my house for two months and still am looking at much blue tape. Quality of drywall work and the condition of woodwork and doors are very sub par. Patrick, my representative, I believe , is trying to get things fixed but there is a long way to go.