Del Webb Reviews

Very stressful experience. Very disorganized. No responsive.

Salesperson-mishandling of issues at closing and mishandling of issue with kitchen cabinet Building supervisor-he was responsive to issues during construction that he could control In general-poor quality workmanship and finish; poor value for a $200./sf home

From sales to closing

I have had the worst experience ever in building my home.

The building process is very stressful. I would encourage anyone that is interested in living in Southern Springs to bypass the building process and purchase a home that has already been built.

Poor communication. Slow to respond to issues. Poor site conditions inside and outside of property during the entire building process. This was followed by a poor presentation on the closing day. Interior trim and finish was substandard. Be sure to document every single defect before closing or it will not be covered after closing, examples would include dying sod/ drainage issues, weeds, caulking, damaged appliances, counter trim around appliance. We noticed a damaged 3rd bathroom (not used) toilet seat after 4 weeks that was not covered. Every defect was filled with caulk instead of sanded/ painted. Hire a third party Home Inspector. ... More

Pulte homes is a production builder that is rigid in the limited homeowner selections. The very best kitchen cabinets they offer at a substantial cost to the homeowner are low level contractor grade product. This strategy goes thru out the selection process to all homeowner choices. If your history is with custom or semi custom builders prepare to be disappointed.

I know that you will never publish my review, so I won’t bother. Entire experience was horrible . Example: I closed 7 weeks ago and nothing on punch list has been corrected.

Turning into an unpleasant experience and would not encourage friends to join this community.

I was pre approved for financing and 5 days before closing was told that Pulte mortgage would not finance the remaining 68,000 needed on my $520,000 home. I am also very upset with the drywall in my house. The texture applied is so inconsistent it looks like it’s been patched.

This is a beautiful community and well cared for by the residents and HOA. The entire building process was LONG (14 months). Originally told it would be 9-10 at contract signing. Long periods of waiting with little communication and no sense of urgency. The builder seems more interested in producing their spec homes than finishing the contracted homes. We have built over 20 homes in multiple cities over the years, this was by far the worst experience we have had.

When we started this purchase - we were raving fans of the builder, but at the end we could no longer recommend them.

I m disabled the sales man knew that. He never orderd me or have put in for disabled person in my i asked for wide dooes wide frint door and french dooes ro the patio. I never met with the dwsign team he or the contractor followed the book i did not got whar I asked for. And i have a barhtub shower that can not use i asked for a walk in shower and itsi cracked rhe dishwasher does not work it was dumbes smashed on the kawn have a picture. Rhry promised to fix tgings after closing rhey never did. Under indiana law they sakes men can not be the same as the designer if it stares in a book and the sales men and contractor must have the home approved by ada laws. And knoe them just like hoa rules if there 535 house it divuded amoung the home owner for example wach yars is differnt and cutting and keeping it up can not be charged the same price 181.00 dollars a month should not be. For example the people pay mrmbershup thryogh health insuranxe oe by properry taxes thay not incmuded in the hoa but it is. In addtion people pay hoa fees for activies for del web coummites not charged extra i f founded out by family in Florida and az that live in one. But mine does eveeythibg cost . So not many join anythung so there for there should not be any activrt person. Accordinf to insiana the hoa is made up by people who live there like my old place and each home owner has a say what gers paid and how nuch and what for.. indiana eaxg person pays property tax thry own rhier home they have evert right ti make changes unless the hoysing comoles owns and maintains the out side of the home that where a hoa fee comes in and peoole running the hoa must live there. In that coummity here they do not.the hoa fee shouuld cover the club house maintance the pool tennis courts and kitchen and fitness room that it and steer care for snow and yard if person wants it. Thry hsvr choices people in indianacan obt out. Thry bought tge home. And pay property taxes. In addtioni was told id i called them now pultue homes to dix things before 11 monthss then rhey will nkt come back dix things later. The sakes nan charged ne things i did not buy ... More

There was poor oversight of the trades during the build. We found multiple issues that our construction manager did not find i.e. electrical, flooring, cabinetry, finish carpentry, etc. Pulte was good at responding to our concerns and attempting to rectify some but it was frustrating to continue to find so many issues from the pre drywall to the pre close walk throughs. We felt as though we had to be the construction managers of the build. However, we do love the community, but sorry to say, it just was not a good experience with the build.

Shortly after the contract was signed the issues began. Once we finally got a return call from our project manager Colin, we were told our home was going to be significantly later than we were promised even though we’d purchased a quick move in home. This continued for months with culminating with Colin texting me with a slanderous vulgar text. Pulte replaced Colin with a new project manager, Trent, who finally got our house on track.He and Scott from the warranty department have been the only positives in this process. Once we finally closed three months later than promised, we received a special assessment notice from our association that had never been disclosed to us prior to or at closing. We’ve contacted Pulte numerous times with no response. While we wait to hear from Pulte, we’re considering going to other social media sites to share our unpleasant experiences. If you’re considering purchasing a home from Pulte you may want to reconsider. ... More

Detail work was not good. Actually in my lifetime of building 3 homes & remodeling others I have never seen poorer detail work. We have a long punch list. Cabinet had holes & nails protruding & unfilled cracks in the trim. Lots of nails sticking out in all trim work. The trim looks badly beat up in very many areas. Carpet wasn't protected was very soiled from workmens feet as well as paint spills from the painters . They tried cleaning but did not get the paint out or stains out. Drywall not straight obvious bows in the walls. Tile work detail bad in the master bath. They ran out of bullnose so they just used a normal tile. We never had two of our quality control meetings. Del Webb tradesmen need better training. Our sales person was great with helping us to resolve some of our issues. We had 2 construction Managers Dale was the first. He did not communicate or return our calls or emails also he never did the Mechanical inspection or Pre drywall inspection. Next Construction manager was good but was so new & overwhelmed picking up the mess at our home & other homes from what Dale did. ... More

Several issues still not completed after two months passed after closing

The dishwasher almost fell out onto the floor, The oven set the fire alarms off and the microwave was never plugged in and was covered with a dented cover. The blower over the oven was dented and the back splash was uneven and once the blower was replaced that exposed missing grout. Pulte when complained said you only have 1 opportunity to get all the poor workman ship fixed and if you don't find it after being rushed for closing your stuck with it. There was no locks on the bathroom door , it was on the laundry room door and all you need is a finger nail to open it , no security at all. The hinges on the doors have to be watched as the posts will rise because of the cheapness. I will say the people are all polite and respectful that work for Pulte. The finishing work was horrible and so many gaps left that had to be fixed . Pulte has some terrific floor plans and they know how to design a home , very tasteful , but they sub-contract way to much and a lot of that work is undesirable. The wiring in the house could of been done a lot better. ... More

Pulte Homes really did hype up their brand name, but after actually moving into a newly built, I must honestly rate them below average. They subcontract everything, which I and neighbors have had to constantly call Pulte back to have them redo shotty work on too many things. The subcontractors seems to have the upper hand here as too many times the requests Pulte has asked them to do is ignored (so why isn't Pulte getting rid of them). Woodwork paint is substandard as it comes off easily and unable to wash it. grouting material in shower area gets holes in it just to run water, interior door standard hollow but very low grade, I could go on as there were so many things unfinished, messed up, & unprofessionally done. Very disappointed, too late now. Couldn't & wouldn't recommend Pulte Homes to anyone & will show them why. Will say Pulte Home employees mng & warranty people seem to do their best but, I feel too many times they're hands are tied. ... More

Just not great, it was built during covid supply issues. Trim, drywall and overall workmanship was not good.

Bad and would never recommend to a friend. Excuses for lack of quality workmanship and no desire to improve.

Starting in the sales office, the feeling is that you as a potential buyer are unimportant. If you don't buy, the next guy will. Information on options is minimal and not always well explained. Work / repair promised to be completed before closing often does not happen. Once a buyer is so close to moving in, generally having sold or in contract to sell a current home, Pulte knows one doesn't have many options and are more willing to move in without having all work complete. After closing, many promised repairs continue to be put off. Major items seem to get completed eventually but the whole experience of buying a new home is tarnished. What should be an exciting time in ones life is diminished. This is a common feeling among new home owners. The development itself is wonderful which, in the end, makes the frustration more palatable. Neighbors commiserate together helping seal a bond of friendship. It should not have to be like this, though. ... More

The lack of communication during and after construction was, and continues to be, very unprofessional. The sales person was great, but the people handling the mortgage and title were careless in their work with us (especially when it came time for the wire transfer) and that created a very stressful situation for us as buyers. After living in the house for a month, we still have numerous unresolved issues (such as no caulking in bathtub, large gash in wall by the cooktop hood, lots of paint/glue/something spots on the floor tiles, pantry shelves and doors are missing as are towel racks in bathrooms). Someone finally came around and installed a gasket around the exterior door frame of the door in the master bedroom. The gaps were so big that wind, sunlight and lots of bugs came in the room. And did I mention that there were several families of field cockroaches and crickets living in the house when we moved in? The interior of the house upon closing was dirty and landscape sand was on the driveway/patio/sidewalk pavers which eventually was tracked into the house. This huge lack of details is not what we expected out of such an expensive house. ... More

It appeared that there was a rush to finish the house by closing date. Many small items are still unresolved even after two months

The contractors appear to have no interest in taking pride in their work. They seem to have the attitude that they needed to get the work done and move on to the next home, with little to no oversight from the builder. Our home was not move-in ready on the closing date. There were many, many issues. The sewer was backing up on the walk through and wasn't fixed until a week after we closed, which was nine days after closing. The tile work was especially poor, including but not limited to, broken tiles, numerous spacers left between tiles (we're still finding them) and grout tracked through the house all over our tile that we paid extra for. Plumbing fixtures were not even set over the holes on the countertops in the master bath. back yard corner spotlights, that we paid extra for, are not in the corners but about a foot away. we're still waiting on a cracked window to be replaced. We cannot step in our front yard, it stays saturated and muddy. The list goes on and on. We have great neighbors and like the area and would even think about upsizing in Del Webb if the workmanship was of better quality. At this time we would not recommend anyone buying a Del Webb home. In fairness, Rob and Mike, from customer service, are doing their best to help us out. ... More