Del Webb Reviews
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What Homeowners Have to Say About Del Webb.
Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 8495 homeowner reviews to learn why they are the right team to build your new home.
Del Webb
has 4 out of 5 stars in All Areas
8495 Reviews in All Areas
Customer Reviews
Del Webb - Terrible experience!
- Ronald S.
- Verified HomeBuyer
- July 27, 2022
- Georgetown, TX
Terrible experience! Poor quality! Poor planning. Very poor management of the home building process. I would recommend that doing business with Pulte should be avoided.
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
It has been a nightmare. I have never had such a bad experience.
- Anonymous
- Verified HomeBuyer
- July 27, 2022
- Westfield, IN
I was told that Pulte was a quality home builder, but our experience (and that of our neighbors) has been far from positive. Pulte has cut corners, downgraded its materials, and provided poor workmanship. We have had problem after problem, and I would not have bought into Del Webb had I known what I know now.
Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
We do not recommend Del Webb
- Wanda M.
- Verified HomeBuyer
- July 12, 2022
- Myrtle Beach, SC
We have had multiple quality related issues particularly with finish work. We are on the 5th crew to get problems fixed over a 2 month period and the issues aren’t resolved. Our lawn looks like they planted mostly weeds and DW/pulte is not timely addressing this problem. We would not recommend buying from DW/Pulte.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible workmanship
- Robert B.
- Verified HomeBuyer
- July 05, 2022
- Buckeye, AZ
The finish work on the home was absolutely awful. Wall texturing and paint work was beyond terrible, unpainted sections in closets and behind toilets, trim work looked like it was done by amateurs. We had home inspection after our move in and found multiple errors on the roof where missing tiles could let water get unit the home, the outside stucco wasn’t much better. They drywalled over vents that were supposed to be on the patio that could cause roof damage. Overall my wife and I were very disappointed for the amount of money this home cost us to have to be put through his is despicable.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Buyer
- Craig O.
- Verified HomeBuyer
- July 05, 2022
- Okatie, SC
Buyer Beware! Pulte craftsmanship is absolutely abysmal. Defects in trim, drywall and painting is a nightmare! So much caulk is used to cover up mistakes. What is worse is that Pulte admits that trim, drywall and paint is the cause for most of the rework. Our neighbors have the same complaints. There is a lack of training and supervision, and no apparent quality control program. All of the work is apparently being done by an army of vendors and the vendors can't get qualified workers. The mantra seems to be build as fast as you can and we will fix it later after closing. The Sun City ...
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
I could not be more disappointed
- Anonymous
- Verified HomeBuyer
- July 05, 2022
- Westfield, IN
I would not advise anyone to buy in this neighborhood or use this builder. I can only hope things will improve. I can see court action in the future. I was constantly fed misinformation. Their main excuse was supply chain difficulties, but it is obvious it is mismanagement and lack of communication. Their contract was great for them and covered everything that went wrong in their favor, I have met 20+ homeowners and I am yet to meet a happy or satisfied one.
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Substandard Work and no craftsmanship. Production House Building as in LOW RENT Neighborhoods
- John B.
- Verified HomeBuyer
- June 09, 2022
- North Las Vegas, NV
Wall and ceiling textures substandard. Texture Compound droppings and smears on baseboard's and casings. Painting of millwork especially Baseboards look like they were blasted with sand and debris from not prepping floors by sweeping, blowing and vacuuming floors before spraying paint. Used nail guns instead of screws to attach scribe strips to casework. leaving gapes and voids between cabinet styles and scribes. Substandard Cabinets less than HUD Homes or mobile homes. Stucco EIFS droppings on door thresholds and finish concrete. Glass scratched from Stucco EIFS System or improper cleaning ...
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
How poorly the work was done, low quality of material, lack of communication about our concerns
- Anonymous
- Verified HomeBuyer
- June 02, 2022
- Land O' Lakes, FL
We expected little, received even less
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb - The expression if you have nothing nice to say don’t say anything
- Clark K.
- Verified HomeBuyer
- June 02, 2022
- North Las Vegas, NV
The expression if you have nothing nice to say don’t say anything at all. Period . I have a door in my master bedroom that is hanging on the floor they said they were going to fix it before I moved in never fixed it. I’ve got a door in my kitchen that’s cracked they said they put a piece of blue tape on it said they’re going to change the door that was before I moved in never change it. I bought a new house 20 years ago in Sacramento California, never had any these issues of problems. . Just honest with you with my experience
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible workmen ship
- Robert T.
- Verified HomeBuyer
- June 02, 2022
- Land O' Lakes, FL
The buying experience was terrible. Option where limited .After moving in ,it has been a nightmare because of the poor work preformed by your tradesman. It's almost impossible to get the problems repaired. Just a terrible experience .
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
The realtor, options for the home, build quality, and lending process with the entire Pukte organization was awefull
- Anonymous
- Verified HomeBuyer
- June 02, 2022
- Georgetown, TX
Beware and get everything on paper. They make a lot of mistakes through the process
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb - I have always lived by the quote, "If you don't have time to
- Stepheny T.
- Verified HomeBuyer
- June 02, 2022
- Westfield, IN
I have always lived by the quote, "If you don't have time to do it right the first time, when will you find the time to do it over?" I believe Pulte should take ownership in their shoddy construction ethic and correct the construction issues for those of us who have closed and trusted Pulte on correcting unresolved construction issues rather than be extra greedy and do the soon to be closed homes first due to the new City of Westfield ordinance. I would like to say that I am very disappointed in the quality of work in my home and Pulte's lackadaisical attitude on resolving incomplete ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
House is good, Pulte's communication and customer service is super bad
- Micki M.
- Verified HomeBuyer
- May 30, 2022
- FLORENCE, AZ
Pushed back my closing 3 times without any communication, which equated to an extra 6 months before I could move. This ended up costing me several thousand extra dollars because I had to pay for storage and 2 moves instead of one. Also purchased the Kitchenaid upgrade package, but they changed my cooktop to a Frigidaire without communicating anything to me. I found out about it after I signed my papers and gave them my money when I did the final walkthrough to get my keys. When I addressed the matter with Pulte, they told me to go buy it and install it myself. So I did not get the upgrade ...
Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com with a brief description of the issues, contact information, and address.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
We should’ve known better, any builder that asks for $10,000 earnest money upfront.
- Timothy P.
- Verified HomeBuyer
- May 12, 2022
- San Antonio, TX
Lesson learned, if the Builder asks for $10,000 in earnest money you should be skeptical. My wife and I thought that earnest money amount was high because of the demand in the Del Webb community. What we found during the construction process was a lack of oversight by the construction manager and the on-site team of construction foreman. Subcontractors are not supervised. One subcontractor comes in and damages of the work of another subcontractor who just completed their job.. once you have given them your money there is no refund when you see the extremely poor quality during the ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns, address and contact information so we can get in touch with you. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Poor quality. Missed timelines. Lies and unresponsive.
- Anna K.
- Verified HomeBuyer
- May 11, 2022
- Myrtle Beach, SC
Nothing good to say. You name it, Pulte is a complete mess. I could write a novel with example after example. Buyer beware.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Look Elsewhere
- Randal N.
- Verified HomeBuyer
- May 11, 2022
- Buckeye, AZ
This was the most frustrating experience ever! Very poor communication during the build. Many flaws in quality. Independent inspection revealed many significant issues that have yet to be repaired by you. The build ran 3 months past the window of time. Will it really do me any good to complain and provide this review?
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
All the representative employees of Pulte/Del Webb do not have the integrity or morals that are required in order to be a reputable business.
- John D.
- Verified HomeBuyer
- May 10, 2022
- Land O' Lakes, FL
1. The field managers have no experience nor the knowledge to carry out their responsibilities. 2. We have had many defects in our home caused by the sub-contractors who took advantage of the field managers lack of knowledge & experience. 3. The warranty which Pulte utilizes to repair all defects & workmanship is not worth the paper it's written on. 4. All of my statements that I have mentioned above is not from a personal view, I have pictures of all the bad workmanship along with the emails advising Pulte of all the unnecessary issues I have experienced. With that said, the same field ...
Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
It was a disastrous nightmare from defining to no end in sight.
- Alan R.
- Verified HomeBuyer
- May 04, 2022
- Buckeye, AZ
The builder constantly lies to you. They have no intention of honoring any promises made to you. The build quality is absolute rubbish and service and communications are even more rubbish to even non-existent. Do not walk away from Pulte and Del Webb…run away. The entire experience has been terrible and some I suspect even criminal. Never again.
Del Webb responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
An unpleasant experience.
- Richard H.
- Verified HomeBuyer
- May 04, 2022
- Buckeye, AZ
The project took months longer than expected. The materials and workmanship were also below expectations. And it has been difficult to get the builder to handle the deficiencies. This is our third home in this project. And our fourth Del Webb home. So we have previous builds for comparison. And this one was quite unacceptable from our perspective.
Del Webb responded:
We're incredibly disappointed to hear that you had this experience and we have shared your comments with local leadership so they can look into the situation. We take your feedback seriously and ask if you'd like to continue discussing this, please send us an email including your full name and phone number to customersupport@pultegroup.com. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Del Webb - If you like moving into a home that got more paint on floor than
- Kay Z.
- Verified HomeBuyer
- May 04, 2022
- Buckeye, AZ
If you like moving into a home that got more paint on floor than walls and paint runs all over walls,big lumps of drywall compound on walls and ceiling’s . The edges not finished and cabinet doors that are hard to open and a cook top that you can drop dimes down to the next door underneath than pulte is your builder, had to wait two weeks to watch a TV because we had a electrical problem,and you people made us wait two weeks because we’re such valued customers and the rest of the repairs we have two wait 6 weeks,I’m not impressed one bit by you people
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
NIGHTMARE
- Kristi H.
- Verified HomeBuyer
- May 04, 2022
- Port Saint Lucie, FL
I am very disappointed in this experience. No one from Pulte has been honest nor lived up to their word other than Brendan the sales manager who at least tries. I have been lied to my face numerous occasions by Pulte representatives and that is unacceptable on all levels. Once you close on your home, it takes an act of God to remedy issues you were promised would be fixed or the “fix” is a bandaid and not remedied professionally, as corners are cut. In other words, the “fix” is not a fix at all and attempting to have it done properly becomes a full time job for the homeowner. It is obvious ...
Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
No reply from customer care regarding problems with issues with house after move in
- Andrew S.
- Verified HomeBuyer
- April 29, 2022
- Buckeye, AZ
Had a independent home inspector inspect the home at my own expense. He that found significant issues that showed that builder had no internal controls or inspections done before releasing the home. After 30 days since turning the report in to the builder customer care, still have not even had a response.
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Terrible communication from sales to closing and total lack of quality workmanship.
- Wendell A.
- Verified HomeBuyer
- April 21, 2022
- Henderson, NV
The builder rushed through the readiness of the home to meet an unrealistic close date. Instead of delaying the close, they forced the signing by threatening 250.00 a day penalty for each day beyond the target close date. The lack of quality has required many many service tickets and Pulte takes their time in addressing them. They continue to cite labor shortages for the poor quality, yet they offer no compensation for the hardship put on the homeowner, we are forced to live with it. We were out of state buyers which put us at a disadvantage with respect to monitoring the progress and ...
Del Webb responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your concerns and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Nightmare
- Paul J.
- Verified HomeBuyer
- April 13, 2022
- Westfield, IN
Still trying to get major issues resolved 2 months after closing which was our 4th closing date set. No yard, grading , landscaping No cook too and oven . Loaner refrigerator with no ice. Crooked walls and tiles in shower. Just getting paint today. No gutters. Need I say more
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Don't do it... Look elsewhere
- Anonymous
- Verified HomeBuyer
- April 10, 2022
- Buckeye, AZ
This entire experience has been a disaster. Appaling workmanship using non English speaking workers who have zero respect for your property. I located 12 beer cans hidden under insulation. Zero communication and once they get your money you no longer exist. We have numerous unresolved issues including a leak in our roof. We acted in good faith all the way along and we were treated terrible with the exception of Steve our site supervisor.
Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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