Del Webb Reviews

For other potential home buyers, I say "stay away." You will encounter very bad workmanships (if you want to call it that) and complete lack of responsiveness. Before we moved in, we got to meet our neighbors and they all had complains about the terrible workmanship both inside and outside the houses. we were rushed to close despite a long list of punch list items which, to this day, have not been completed. Some were completed only to create other problems by the workers. Pulte has no quality control over the workers and depend on the contractors to monitor their own work. The supervisors are so overloaded with work that there is minimal, if any, quality checks. Here are SOME of the items that we are still dealing with: . Bad grading of back and side yards which allows rain water to accumulate at the house foundation. . Instead of providing good fill material for the yard and flower beds, the contractor used clay soil which is worthless for planting anything. . The drive way has cavities underneath with no fill. It is just a matter of time for the concrete to break and collapse. . Tiles in the house are set incorrectly and are not level with each other. Wife almost cut her foot from one of the tiles that stood up from the rest. . Paint on garage walls are peeling and flacking, Looks like they did not prime the walls first. . The water heater cover is set incorrectly. . Kitchen backsplash tiles popped out. still waiting for repair . Found the air handler in attic to have missing caps at the condensate line, letting cool air to exhaust into attic. Made a run to Lowes to buy caps. . The few shrubs provided were of the type that some will have extensive roots which are going to be a problem to the house foundation. Need to be replaced. . The paint job in many locations looks like could have been done better by our 12 year old granddaughter. Pulte used inexperienced contractors. . Used cheap light fixtures in all the bathroom. We are planning to replace all of them. The type used can be found in cheap hotels. . Many electrical switches are installed too for from the room/closet/laundry entrances. In the dark, you have to hunt for them. . We had infestation of army worms and had to call several times to front office before we got a contractor to treat outside areas. . We are planning to get inspector(s) to check the structural integrity of the house. We are investigating what state agencies to contact for advice and support. we have been in this house for only one month and we are constantly finding problems. This is in addition to the long list of items we uncovered during the walkthrough which took place 2 days before closing. We were fortunate, in a way, that a new supervisor took over just before the house was "completed". He tried his best to rectify some of the problems that he inherited. GOOD LUCK TO ALL THE NEW HOME OWNERS WHO ARE PLANNING TO MOVE HERE. ... More

This home has low quality of workmanship with many of the finishing details poorly done. We have had to have them come back to redo and repair many items that should of be done correctly in the first place. For a home that cost a half million dollars I would have expected much better quality and attention to details.

I was not happy with the way the my house was done. Painting was sloppy both on the inside and outside. Light fixtures were poorly done. Bathrooms walls are uneven and the fan sounds like a truck when turned on. On a windy day, the kitchen vent makes a flapping sound. Calls made were usually just lip service with no response to fix the problems

Don’t trust anything they tell you and check the process of building as often as possible. Their subcontractors are lackadaisical and exhibit very poor workmanship and concern about your new home. Quality is substandard for the prices you pay.

Horrible communication with the field manager. Never responds in a timely matter or not at all. Workmanship is poor. I've called customer service several times and still nothing gets resolved.

I have nothing good to say about Pulte homes. I paid almost half a million for my house and have been very disappointed in the quality of work. Nicks in laminate flooring, screw holes in the garage where they put up the garage door wrong but neglected to fix the holes. Sloppy finish work the caulking is bad throughout the whole house. The microwave was not installed correctly, the kitchen range is crooked and don’t even get me started on the staircase railing. When the come to fix something the usually make it worse. I have talked to home owners in Carolina Orchards and they to have had similar problems and some had worse. All Pulte is interested in is getting their money then slapping up a poorly built house. If someone asks me I would tell them (DO NOT BUY A PULTE BUILT HOME THEY PROMISE THE MOON AND YOU GET A VERY SLOPPILY BUILT HOME FOR YOUR HARD EARNED MONEY ... More

Many people buy here for the Sun City name and life style. Del Webb is stamping out homes and only concerned in profit. The finish work is extremely poor. Ironically, the options we paid for were among the worst! The construction supervisor is in a bad spot as they can't hire or fire workers that don't have a clue to what they are doing. I can't even begin to state all of the problems. We quickly refused to let ANYONE of them inside our home to "fix' or 'go over' anything. Our sales person was misleading and uninformed. The mistakes caused the Title Co. and Mortgage people a lot of grief. We were not sure of our numbers on closing day. We lived out of state and feel we were taken advantage of from sales, construction, and Del Webb. ... More

From almost the beginning where provided misinformation and found the people we worked with to be rigid and on accommodating beyond reason.

We have experienced problem after problem and Pulte ignores us and is unresponsive.

Lots of room for improvement for Pulte: 1. Be forthright at beginning how real estate fees are managed. If client does not use a real estate agent, this fee should go to benefit of buyer. 2. Have drawings to show what is “standard”, so that you know what your base is when Selecting options. Pulte refused to give us base model electrical drawings for house despite our repeated requests. 3. Hire workers with minimum level of craftsmanship and improve quality control procedures. We had numerous examples where the construction quality was poor. Split studs and bracing, large gaps in caulking, poor paint coverage, poor HVAC pipe routing, etc. 4. Maintain continuity of personnel instead of continually switching Construction supervisor personnel and responsibility. You could never be sure your concerns were being managed. 5. Better show which is /is not optional on models. Pulte uses a “change order” strategy for many items that would normally be considered standard. ... More

Apparently I’m not supposed to give names or examples of what the issues, so I wonder how you expect to take care of the problems... I have plenty of pictures and texts if anyone is interested.

We move in March 25th. Understand the virus but we have been linking with MANY issues that could have been resolved without coming inside. Issues are from not lights, missing kitchen shelves, Magyar ari conditions issues, quality issues all over...... very disappointed.

The whole process of building a house with Pulte at Sun City was very frustrating! Nobody was responsible for anything and we were constantly ignored: no pre-drywall walk through either even if they clearly states it as one of two they do and we sent them MANY emails and texts! The only person who tried to make things better was Jon, our last field supervisor. But he came after the house was completed. A few days after we closed on the house, there was water leak from the ceiling, but the supervisor for plumbing said ‘it happens’!

Having purchased a number of new homes over the years, I was extremely disappointed with the build quality of this new home. It would appear that the sub-contractors, were in a hurry to complete their part of the construction. I am also surprised that the builders walk through did not identify a number of issues.

I hope the house was framed better than it was finished. Absolute worst finish job I have ever seen. From nails in the front of cabinets (where they could be seen) to scared up doors and door frames that they tried to cover with caulking to iron door hinges that were painted white ( not supposed to be painted). The paint job on the walls was so thin you can see through it. At one time there were 3 building supervisors marking up the house with blue tape for the carpenters and painters to come back and redo there work. The next day all the blue tape pieces were gone but the work was not finished. We went back and remarked all the same places. 4 flood lights in the back yard and none of them work (still). It took multiple attempts to close because they just could not get it right and we are still waiting. I have not heard a word from anyone since I closed on the house. No follow up whatsoever. All Pulte cared about was blowing smoke and closing. There is plenty more but where this came from. Could be the Biggest mistake I have ever made. ... More

Taking a long time to get things accomplished.

They are all about the $. Once they have your money, you become irrelevant. Someone to be ignored. The customer service is non existent. Quality of workmanship is that of a 4 year old. The only good thing is the clubhouse and the residents. If you buy a started home you can not change ANYTHING.

You must hire your own Home Inspector because there are serious mistakes being made by builder in this subdivision that is serious. Pultegroup needs to make some big changes in construction quality as it is poor

Very disappointing experience. Very misleading sales practice. Very inflexible and rather unfair throughout process.

shoddy workmanship of untrained installers/carpenters/stucco appliers/painters/cabinetbuilders resulted in a very low quality house. Nasty HOA compounds the mistake of moving here.

We have dealt with incompetence from the sales team, the mortgage agents, and the poor quality of the house construction. Have spent over a month dealing with warranty issues. We are totally dissatisfied with the purchase of this home and will definitely not recommend to any of our friends or family members.

We have had an extremely unsatisfactory experience. Jose and john said these issues would be fixed during our closing walk through.. No identified issues have been resolved, despite emails and photographic evidence having been sent to both Jose and John.

Sales people were not familiar with or not forthcoming about all options on homes and how or one option would affect other options Ie extended driveway and walk up stairs to attic occupied same space Keyless entry lock back ordered and not installed yet Home not placed appropriately on lot- manager stated foundation framing done after he left work so was on property line Said they would redo and center home When we came back they had moved it to the other property line Not centered on lot 12 feet on one side and 35 feet on other side from property lines So construction workers thinking yard was common area and walking through and placing supplies in our yard and sidewalk Shrubs and trees Planted improperly after dark and dying the next week construction manager stated would replace in spring sod placed poorly with large gaps and dead areas full of Johnson grass and 6-18” not laid on one side along property lines property markers continually removed and neighbors irrigation placed on our property Irrigation bought after market needing approval yet if bought with purchase not needing approval nor meeting guidelines of HOA House not cleaned for 2 week walk through nor celebration walkthrough (said they would do a construction clean) so many things unseen at time to be able to blue tape them d/t covered by grout in tubs and shower pans and unable to see scratches in floor windows scratched not seen d/t being dirty Window screens not tight or fitting correctly Areas behind appliances bought with house were not finished- not painted nor caulked or quarter round placed behind appliances or frame for dryer installed Appliances scratched and dented Finished garage not completely painted large (1/2 inch high 4 inch by 3 inch)globs of drywall putty on floor with missing screw on breaker box Missing truss support in attic Missing downspout on front gutter Sinks full of paint and scratched after celebration walk as well as chips in countertop Multiple areas that had blue and green tape not fixed to this day Wrong size electric boxes for pendent lights showing outside base of light Originally told not to send to warranty that they would come back to fix (some they did ) much they did not Now being told not under warranty it is normal wear and tear though it had been pointed out to them Many times our issues confused with family member that also bought here going through many of same issues Workers just knocking on door out of the blue asking if can come in and do repair work at that time Multiple gouges in drywall and areas not caulked Now being told one year warranty on materials and workmanship does not include things not reported in first 30 days We had permission to do radon test and it was inaccurate d/t table being moved by workers and no refund for it to be done again This is just a partial list of issues not caught by the multiple construction managers we had And ongoing struggle to get them fixed It seems one of the major issues is poor oversight by the construction managers to ensure the quality of the work done ... More

No home should ever be delivered the way this was terrible customer service and no attention to detail. I still have many issues and left with a whirlpool refrigerator that I asked to be replaced due to noise level and was told to pound sand. I will be submitting this to small claims. How about some customer service what ever happen to that.

Definitely disappointed and would never want to go thru this again. You asked, I am being honest.