Del Webb Reviews

the quality of work is awful, I don't know where they get there tradesmen from, but the work is awful. They trip over each other destroying each others sad work skills. Was not impress with the celebration walk through wanted to cry. I am 30 odd days out and still have a punch list and the company is fighting with me weather they are responsible for the repairs. I DON'T RECOMMEND THIS COMPANY

The lack of quality and quality control is non-existent resulting in multiple attempts to resolve the same issue. It is exhausting to say the least. There is also no accountability. Pulte blames the contractors and the contractors blame Pulte. Run, do not walk, to a community that does not use Pulte. This has and continues to be an exercise in futility. Forget about any relaxation while you own a Pulte home.

Cracked beams. Open roof. Lawn w rocks dead grass and dead plants.

Our poor quality of workmanship was created by having 5 different field managers exchange responsibility throughout the build of our home. POOR management system. OUR HOME IS FULL OF ITEMS NEEDING RREPAIRED AND THEY ARE CHOOSING TO NOT TAKE RESPONSIBILITY FOR THE MISTAKES such as cracked window, unsmooth granite countertops with sharp edges.. Bowed walls...porch and patio full of birdbaths and craters as well as saw cuts in the edges of our bullnosed cement work...The list Goes On.. underaged kids working on our flooring and tiles.. Shall I continue? This ones gonna hit thecourtroom. Will not recommend Pulte or Del Webb to anyone. ... More

we have been in the house for apprx, six weeks and the punch list at walk thru before closing still have not been addressed, the paint job on new trim makes trim look like its thirty years old, full of caulk, paint drips etc.doors are rough{painted with a roller}? I can not express the diapointment, and most neighbors agree

Pulte is only in it for the profit. Build quality very poor... They'll tell you one thing and do another.

Not a good quality and unqualified builder

The quality is very poor, the work is like your getting a starter house, as cheap as you can build. This builder does not take pride in building home, issues after issues. I had mold on wood and this builder would not replace the wood, just cover the wood up. Just lots of cheap materials in house.

I had bad experience since day one

We were told we weren’t getting a custom home but it would be a quality home - swing and a miss on both. Disappointed.

I was told from day one that this was a production build and that Pulte would not make accommodations for individual buyers. That was absolutely the case, without exception. I have never worked with such an unyielding builder. The quality of the workmanship is subpar and the field manager was unwilling to fix the problems. I have had the opportunity to speak with many neighbors now and they have all had the same experience.

Major issues found upon move in. Builder is months behind and can’t fix. These are not warranty issues the issues are sloppy workmanship and DelWebb not supervising their contractors to assure of a quality home build. This is our fourth home build. We are very disappointed in the final product.

On June 1, 2020 I received an email from your customer care manager stating July 2nd. between 8 and 4 my punch list items would be addressed. I waited ALL DAY for two people to come. One sprayed the track in the 2nd. bedroom window to make it easier to use and one aligned my laundry room doors. ALL DAY to have insignificant items addressed while the important items were not. I'm STILL WAITING. My closing was March 30, 2020. It is rude, unkind and very unsettling to feel totally ignored. Stop blaming COVID for your unprofessionalism.

I am so disappointed with the quality of the craftsmanship. My house has problems

Very disappointed in the quality of the home and the communication from Del Webb. Issues identified prior to move-in have not been resolved 3 months later, no plantings or sod around home, numerous issues with shoddy workmanship including paint on carpets, counter top that's cut wrong, scratches in cabinets, etc. and so far a clubhouse delay by 4 months

Very poor finish work, gouged concrete drive, drive and walkway has never cleaned, holes in walls patched and spackle not matched, backing not installed to mount towel racks, toilet paper rolls and shower grab bars. Low quality cabinets, dents in cabinet doors bath room door. Sod poorly insralled, standing water in back yard. Floor tiles not cleaned etc. Need I continue?

Lots of unkept promises, shoddy workmanship, and no quality control,

We have had too many things go wrong to list in this review. Del Webb has wasted enough of my time for me to take the time to put anything down in writing here. If you’re serious about customer service and wanting to learn more, you’re welcome to give me a call.

We have now been requesting repair work since we moved in at the end of November, 2019 and we are still waiting. We have talked to your people, sent emails, etc. with nothing but promises in return that are not being kept. Completely unsatisfactory. We were told that Del Webb had quality homes and always stands by their homes which is why we decided to buy the home. We have seen nothing of that. We hope that our issues will be resolved soon and if not, I would like to speak the CEO or President of Del Webb. Thank you.

Been in 8 weeks. Can’t get anyone out to finish what they were suppose to finish when we were at closing. Several emails and promises but still have things that need done

After a nightmare with closing we still have paint on the carpet. Holes in kitchen cabinets. Paint coming off outside trim. Loose window screams. Stain on walls. Very disappointed and feel as if I wasted my money. Would never buy from Pulte or in a community with them as a builder.

As we are in our new home from Pulte we are seeing the REAL quality of our home. We thought we were getting a quality built home, but things like the painting on the outside & inside was a just a rushed job. The quality of the cabinets are poor, even though they were expensive. The drywall was done poorly & the grouting of the tile we are still trying to get fixed! After you close, you cannot get the person you were working with for repairs to call you back to get the work completed, our work supervisor. At this point we are totally dissatisfied with the way we are being treated.

Order of events: 1. Move in day: the air conditioner no longer worked. A compressor was defective. Hum, an omen of things to follow? 2. Three days later the air is fixed, but a wind storm came up and half the house lost power. Why did a breaker switch turn off? 3. After living in the home a few days there were a number of issues with the painting...it was a mess. A month later, we're still working on having that addressed. Also, there is and still is paint splashed all over the brick work. Sloppy? Perhaps...thank goodness I didn't paint it for I'm sure it would have been worse since I'm not a professional. 4. Stainless steel sink has scratches in it...must have been my fault or perhaps it's not as "quality" as one might presume. At least that's what I have been told..."we don't use the best materials." 5. Breaker has tripped four times in four weeks. 6. Granite counter was chipped...but that was fixed; however, upon the repair guy telling me it was not sealed (I wondered why water was soaking into the stone) I realized that $500k does not actually buy sealer for another "quality item." 7. Evening walks display beer bottles and caps in building areas. Perhaps it's for happy hour when the work day is finished...perhaps. 8. Ceiling fan outlet appears to be wired incorrectly...not sure how many are that way, but had an electrical engineer over to look at it and there is no power. However, when speaking with the "approved electrician" he seems to think I had something to do with it not being operable. He'll be here to fix the door bell since it sticks. 9. Guest bathroom window is scratched. This is only week six since move-in. I wish I could be more positive, but alas, my neighbors also feel the pain of "quality." I'm afraid they will not speak up. As it is, I have to remain anonymous. I'm sure they will know who wrote this. On the plus side...I have exceptional neighbors. That is the best part of living here. ... More

In my opinion this is a cheap home. What are considered upgrades are really subpar accessories to the house. They push you in the beginning to make choices that are not changeable. I noticed subpar framing strips in the home prior to putting sheetrock up. Our flooring that we picked at the design center was different than what we saw on the flooring a home that was almost finished. We had a hard time changing it had to be done at their time instantly caused us to make a bad choice. Put down pavers then painted house. Paint all over pavers want them replaced so far nothing. Air-conditioning was not working right had them have someone come out. AC 2as 1-1/2 pounds low on coolant. System was not set up. Tech that came had to do it. We had lived like this for a month. Can't wait to see our electric bill. Cabinet drawer fronts are all loose. called in about it would only replace one. told we have to live with others. Sprinkler system not working correctly even after tech has looked at it. Its just a subpar home cheaply made. Del Webb/Pulte is a difficult company to work with. No is their favorite answer and want money for changes. The stockholders of this company I am sure are happy with all the money they are making using cheap products. Got my money should be happy. I guess after they read this they will pat themselves on the back and consider it well done ... More

Do not be fooled by Del Webb's sales tactics - their "Build Quality Experience" is just a sales gimmick - Del Webb is a track house builder and the fit and finish of their homes reflects this - we spent over $40K for upgrades to our Kitchen, Master Bathroom and Flooring and the fit and finish is terrible - there is no quality control during the build process so nothing gets addressed until after you close on the house and then you are at the mercy of Del Webb's "Warranty Center" which is the most non-responsive outfit I have every dealt with - the tradesmen they send to fix the numerous things that WILL BE WRONG with your house are never on time and act like they are doing you a favor fixing the things they were probably responsible for messing up in the first place - if you want to buy into the "Del Webb Life Style" but also want a custom look to your home I would strongly recommend you forgo purchasing upgrades from Del Webb and have them installed after you take possession of your home by qualified tradesmen - Del Webb is good at cranking out track houses but custom work slows them down so they do not take the time necessary to do a quality job with anything beyond their standard finishes - we were hoping to purchase a turnkey new home but instead we have spent weeks trying to get all of the problems addressed by Del Webb's warranty department before we move into our new home - the inconvenience has been staggering and no one at Del Webb cares because they only care about quantity not quality - it shows in their attitude and it shows in their final product ... More