Del Webb Reviews

Everyone of Del Webb's people were helpful and courteous throughout the entire process of buying and building. We were quite impressed!

This has been quite an experience moving to this community as we had been at our previous home for 41 years. This is a quiet, lovely community for seniors. The building supervisor Gary, has been a saint guiding us through the process and helping us with problems that have come up. I cannot say enough about this man how helpful that he was. Unfortunately, in the beginning we were told and promised there would be cell service in this community. If you have WiFi in your home your cell phone may work at times. But, outside and traveling through the community it is hit and miss. We were told recently after we purchased our home the cell towers are not turned on because a small group of younger residents in the area are afraid for their children living near a cell tower. Unfortunately, this was not told to us in the beginning. We feel this is a safety issue especially with seniors when an emergency arises in your home or walking the community and you may need help. We will address this to the HOA and hopefully this issue will be resolved. But, it does not look promising. A beautiful place to live and it will be even better when the new commercial site will provide the amenities that are needed. ... More

I bought my home from the phone. I am from another state, however, my realtor and the sales agent were fantastic. I made a lot of calls and they had a lot of patience. If you are lucky enough to select upgrades make sure you think everything through.

Builders make every effort to ensure the buyer is completely satisfied with their purchase.

The only response we get is "sorry that's not covered", go hire a contractor.

beware of their promises quality and service ( 0 )

I walked in to my new house for the first time to find dust everywhere, paint everywhere, need for touch ups everywhere and many issues that even now after a month and half have NOT gotten fixed. Extremely dissatisfied. :(

Quality house with usual response to issues.

Our sales consultant Elizabeth was absolutely amazing! She, in our opinion was the best thing in the whole home buying experience! Danny, our project manager has been a great help as well. It is clear that Pulte has some outstanding people on their team. The quality of the workmanship in the construction of our home has been quite impressive! Overall this home purchase has been an enjoyable time and we are very happy in choosing Del Webb Orlando.

Most materials are the lowest cost in the market place

David, the Realtor at sales office was great, knowledgeable professional. Wonderful experience. Kudos!

Inevitably, I wish I had added other items to our house.

Our buying experience was seamless and enjoyable. Everyone involved, Antoinette, David and Jason have been informative, helpful, responsive and really seem to care about us and our purchase experience. We bought in the community for the lifestyle it offers and the quality of the home is satisfactory for the price we paid.

For the middle class income its a bit pricey, the area n neighborhood is excellent. Tips: have lots of cash on hand for things that arent included in homes, like steps in attics, labor etc.

Very poor quality of materials. Design Center is the most disappointing, they RUSH you in making decisions. You get one 4 hour appointment, with TERRIBLE help!

Too many issues with the quality of products and workmanship used in the new home. We had walking inspections before closing but many more issues were found after the move-in date. Design changes were not discussed before us taking possession. Issues with cabinets, doors, door frames, wood flooring, light switches, and outlets.

We had a great home buying experience with Del Webb Sweetgrass. Your staff did an outstanding job in making our experience a smooth one. From the moment we inquired about buying our home, to the building process and until our closing, each of your staff assured that we were taken care of. Our sales rep, Stella Gutierrez, answered all our questions and stayed in contact with us throughout the entire process. She responded very quickly to our questions whenever we emailed her. Our field manager, David McClain, sent us weekly email updates that included pictures of our home as it was being built. He offered extra tips during our walk through prior to closing and made sure that we were satisfied with our new home. He did a great job. Vince Martinez met with us to review our warranties and made sure that we understood everything. Thank you for having superior staff that took the time to make sure that we had a good experience. ... More

Our final “walk through”, consisted mostly of signing papers then rushing off to closing. It’s important to have time to check every single detail, because the contractors don’t always do so. Our dishwasher was installed crooked and the door wouldn’t open all the way. Some of our stove top burners were installed improperly. It took us over 3 weeks after moving in to get these issues resolved.

I have had the worst experience ever in building my home.

We have had too many things go wrong to list in this review. Del Webb has wasted enough of my time for me to take the time to put anything down in writing here. If you’re serious about customer service and wanting to learn more, you’re welcome to give me a call.

Danny, our field manager is perfect for his role. He has a great personality and obviously cares very much about the buying experience, the quality of the homes and he loves the residents. It just shows and he is great The Pulte Warranty department has been super reliable. Our service representative has been extremely helpful and responsive. Hanook has done everything feasible to get minor repairs made to our home. He has don’t this in a way that demonstrates professionalism, efficiency and caring for the customers. The only weak link in the process seems to be Synergy. They have been slow to respond to repairs that have been needed after we moved in and somewhat rude on the phone. There was one day we stayed home for their appointment and they did not show up. They mainly seem interested in selling to us and that is disappointing. Why would we consider buying more from them when wiring wasn’t completed and they seemed none to eager to make repairs? This is disappointing. The only bright spot has been the young man who finally did come out to make the repaired. He was friendly, efficient and helpful. ... More

Del Webb stands behind their promise of quality in their homes. If there is a problem it is taken care of immediately. Very happy with her Del Webb home!

Everything went well except the red ant issue they invaded our condo for two weeks until it was under control this should’ve been found by the builder because it was a massive nest.

Interior workmanship lacking quality. Issues with paint, garage sheet rock. Sub contractors rush through work; thereby, leaving poor workmanship. Answer is let “Warranty” take care of it. After that it is a struggle with Warranty and the sub-contractor. Lot’s of excuses.

Great up to the closing but after that customer service to handle punchlist items is very poor. Vendors no-show appointments and continually delay repairs. Quality control in several areas is lacking.