Del Webb Reviews
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What Homeowners Have to Say About Del Webb.
Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9685 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Poor quality and workmanship
- Anonymous
- Verified HomeBuyer
- February 27, 2020
- Fishers, IN
Many issues are outstanding post closing and taking too long to resolve.
Del Webb responded:
We are so sorry to hear that the quality of your home did not meet your expectations and you have unresolved concerns. We would like to assist and would appreciate if you could email customersupport@pultegroup.com so we can work with you to address those issues in a timely manner. ^Abby
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Disappointed
- James M.
- Verified HomeBuyer
- February 26, 2020
- Fort Mill, SC
Our bathroom tiles were so bad that it took seven times to fix. Sometimes they just wouldn't show up and other times didn't have proper tools (had to use ours)!! Very disappointed that builder contractors and reps. made us promises that were forgotten.
Del Webb responded:
We hate hearing that you had concerns with your home that took many attempts to resolve. If there is any additional information you would like to provide or anything we can further assist with, please feel free to email customersupport@pultegroup.com and our team will be happy to assist. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Del Webb - Work closely with your building manager and sales associate to
- Anonymous
- Verified HomeBuyer
- February 26, 2020
- Georgetown, TX
Work closely with your building manager and sales associate to aid overall understanding & follow-through to building process.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Hamburger for caviar prices.
- Darrell H.
- Verified HomeBuyer
- February 24, 2020
- Spring Hill, TN
Cost per constructed square foot is exorbitant against comps in the area and 20% higher than the rest of the Southeast. The problem is that there are almost no other choices for active adult lifestyle.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
Slow to respond
- Paul M.
- Verified HomeBuyer
- February 23, 2020
- Fishers, IN
I have had several issues with my house. I have e-mailed four times.. The first time he responded he was out of town. The second time he asked when he could come out. I responded, anytime. Still waiting with four e-mails sent.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 2
Del Webb - Very well built and ready for occupancy as scheduled.
- Anonymous
- Verified HomeBuyer
- February 21, 2020
- Mesquite, NV
Very well built and ready for occupancy as scheduled.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Responsiveness-I have not had any issues yet
- Karen C.
- Verified HomeBuyer
- February 19, 2020
- Richmond, TX
Responsiveness - I have not had any issues yet
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Home
- Richard K.
- Verified HomeBuyer
- February 19, 2020
- Plainfield, IN
Any questions we had were quickly addressed by our field supervisor. He communicated with us on a regular basis
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Del Webb - Some areas of quality are questionable.
- Anonymous
- Verified HomeBuyer
- February 18, 2020
- Plainfield, IN
Some areas of quality are questionable.
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
New Home Review
- Kimberly M.
- Verified HomeBuyer
- February 18, 2020
- Davenport, FL
I fell like the finishing of home was rushed. Plumbing was not tightened. Glue on tile. Paint on glass. Grout on granite. Cabinets chipping. Lazy Susan not installed. Drawer rail not attached. Exterior paint peeling. To be fair I have not contacted warranty dept yet but will as soon as I get settled.
Del Webb responded:
We're sorry to hear that you encountered these issues and we're confident our warranty team will be responsive and helpful in getting them addressed, but please feel free to also reach out to us for assistance at customersupport@pultegroup.com. ^Sarah
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Disappointment in after sale service.
- Ron M.
- Verified HomeBuyer
- February 18, 2020
- Davenport, FL
Make sure the repairs from Home Inspection have been completed before you sign, because they do not show up even if an appointment is made.
Del Webb responded:
No shows can certainly be frustrating and we sincerely apologize for any missed appointments. If we can assist in addressing this issue, you can always reach us at customersupport@pultegroup.com. ^Sarah
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 1
Del Webb Dove Mountain
- Sheehan F.
- Verified HomeBuyer
- February 18, 2020
- MARANA, AZ
While we love the layout of the home. The standard contractor flooring is extremely poor. We upgraded our cabinets and counter tops and we do not feel we received quality on either one.
Del Webb responded:
We're sorry to hear that you're not satisfied with the quality of the materials in your home and we will share this feedback with local leadership. If you'd like to discuss this further, you can always reach us at customersupport@pultegroup.com. ^Sarah
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
Love my Del Webb home
- Anonymous
- Verified HomeBuyer
- February 18, 2020
- FLORENCE, AZ
Del Webb community is wonderful with many amenities
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Room for improvement
- Craig S.
- Verified HomeBuyer
- February 18, 2020
- FLORENCE, AZ
Sloppy workmanship, workers trash and tools/supplies left in and on property, lack of attention to detail: never cleaned before closing, paint and concrete/stucco left on patio and drive, poor paint job inside. Only lip service from field manager, no follow up, jobs are still incomplete,
Del Webb responded:
Thank you for bringing this to our attention. We're disappointed that this has been your experience and that these issues haven't been addressed promptly. We'd be happy to help if you send an email to customersupport@pultegroup.com. ^Sarah
Total Score 2
Quality 2
Trustworthiness 3
Responsiveness 2
Overall good experience
- Anonymous
- Verified HomeBuyer
- February 18, 2020
- Rancho Mirage, CA
This is our second Del Webb home. We are very pleased and love the community
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Del Webb - Nice neighborhood and neighbors.
- Anonymous
- Verified HomeBuyer
- February 18, 2020
- Richmond, TX
Nice neighborhood and neighbors.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 4
Satisfied customer
- Philip D.
- Verified HomeBuyer
- February 18, 2020
- Spring Hill, TN
We were very pleased with Neena our sales representative. She was very knowledgeable and personable. Zac, our construction manager was professional and good at returning calls and answering our questions.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great house, great process building.
- Nancy S.
- Verified HomeBuyer
- February 18, 2020
- Davenport, FL
From the start meeting with the salesperson, Diane, to the completion with my field supervisor, Danny the process went smoothly. The house went up efficiently and surprisingly quickly. With al my upgrades, I was concerned something would be forgotten, NOTHING was! The house looks gorgeous.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Del Webb - Wonderful to work with.
- Patricia D.
- Verified HomeBuyer
- February 18, 2020
- Ponte Vedra, FL
Wonderful to work with...Love my home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
60 days check point
- Paul B.
- Verified HomeBuyer
- February 18, 2020
- Wake Forest, NC
For $185 per sq ft, I expected better quality material used. Including doors, windows and fixtures. Drainage on the lot is a total mess. Still trying to get punch list items resolved. HOA for exterior is way too restrictive. Guest passes for club house should be allowed to roll into following years. We should not require a pass for grandkids to use facility between 4-6pm, that’s just crazy since we pay for the usage of the facility. If people are abusing it, then add those types of restrictions.
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 3
A great place to live!
- Lawrence S.
- Verified HomeBuyer
- February 18, 2020
- Lakewood Ranch, FL
Very pleased with our new home, and all the amenities that Del Webb has to offer. Purchased here based solely on the reputation of Del Webb, as to quality homes and integrity.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
West coast home
- Mary H.
- Verified HomeBuyer
- February 18, 2020
- Estero, FL
Everything about my new home is awesome from the beginning picking out the lot to the painters coming to touch up all that they said they would do has been done and I am beyond satisfied
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
A great lifestyle!
- Michael K.
- Verified HomeBuyer
- February 18, 2020
- Griffin, GA
Our sales rep Chuck did a fabulous job working with us. When our home in Florida sold quickly, he helped us switch to a move-in ready home of the same model as the one we had contracted to build, making for a much smoother transition. Using Pulte Mortgage was a great experience as well. Overall, the house is well-built. Once our punch list items are completed, we can honestly say that Pulte and Del Webb do a fine job in delivering a quality house in a community that offers a tremendous lifestyle.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Initial Rating of New Home
- Frank N.
- Verified HomeBuyer
- February 18, 2020
- Hoschton, GA
It's hard to give a meaningful rating of a new home. We've had some problems with our Lennox heat and A/C system, which they are working to resolve. Also had some serious scratching of the sink in our second bath which needed to be resolved. Beyond that, no major issues. In general, we are very pleased with the quality of the build. Hopefully we'll still feel the same after a few more years.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Nice community to live in
- William R.
- Verified HomeBuyer
- February 18, 2020
- Myrtle Beach, SC
Give yourself plenty of time for the mortgage process, it is slower than you think.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 2
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