Del Webb Reviews

We love our new home! Just wish that we didn't have to pay for some upgrades/additions that we thought should have been included in the base price. Choosing items separately significantly raised the final price of our home. I don't think that we would have as been happy with a "bare bones" home but with all the additions that we chose, we're more than happy. Also, the quality of the workmanship and materials doesn't appear to be as high of quality as our prior home.

Understand you contract before you buy.

Del Web has built me a beautiful home at a good price. Mesquite NV is turning into a great place to retire. I'm very pleased with all aspects of my purchase. Top marks to my salesman and direct Del Webb contact, Zac Spilker. Zac has been fantastic! The best, most responsive help in all regards. He really made the difference. Thank you Zac!!!

So many issues with our house would have been avoided, and given Dell Webb a great reputation if they just slowed down. So many silly mistakes : pendant light electrical not hooked up, many outlets weren't working, blinds were jammed and had to be replaced, dishwasher didn't shut so it wouldn't work, bathroom door stopped closing, surround in guest bath was cut and left a gaping hole, taping of wall is covering the trim that runs along the floor since it's obvious they are in a hurry. The most frustrating part( and actually rather deceptive), was when we were told upon purchasing that we could either buy the landscape package for $8,000 of get it way cheaper, so we opted out. Once we moved in, after 6 bids, we found out it would cost 2 times that. We called to see where the cheaper ones should be and nope. All those bids were equally doubled. We asked if we could now get the original offer and it were told no. So, we feel very, very misled, to put it mildly. I've read multiple complaints about Pulte on the neighborhood Facebook page and it's become a common occurrence to call it 'cheap', at the very least. It's a huge shock to find you have to pay $15,000 for landscaping, out of pocket, once you invest in the home and were told it would be way less than $8,000. Very deceptive. ... More

Very good experience...up front on most aspects of the purchase. One criticism would be that when we received the keys (including mailbox key) no one mentioned that mail delivery would not be at the mailbox, but instead would require trips to the post office to receive mail/USPS deliveries. This created confusion.

Cost vs quality of materials for home finishing are not too favorable. Finished appearance is good but doesn't seem too durable.

If you wish to live in Nashville area in 55plus community, this is best place for you.

Overall it has been a great experience.A couple glitches here and there but we are very happy

The major issue I have with Del Webb Pulte is follow thru on issues and the length of time to get any answer to problems I have. The people are really nice but do not seem to care since I pay cash and have legitimate issues with a few items. I love my home very much if only the little problems and issues on things Pulte does not communicate to its customers such as me.

Get an independent Inspector!! Had to submit multiple requests to get someone to address the following: Gas leak, 4 Electrical Outlets Exterior wired incorrectly, Windows not sealed completely, Garage Opener without a light, Caulking used to hide poor measuring and cutting of molding, Bathtub stained and clogged because workers used to clean their tools, Faulty Senor on Washer, Tile Floor stained with adhesive throughout the house, Toilet Makes a high-pitched noise when flushed, Tile floor in bathroom not cut straight (they came in and used caulking to cover it up, Tile Back splash in kitchen had black marks where the workers measured for cutting, Tile Back splash in kitchen unevenly installed (some are flush with the wall and others stick out), Kitchen cabinets are splitting after 45 days, ... More

As we are in our new home from Pulte we are seeing the REAL quality of our home. We thought we were getting a quality built home, but things like the painting on the outside & inside was a just a rushed job. The quality of the cabinets are poor, even though they were expensive. The drywall was done poorly & the grouting of the tile we are still trying to get fixed! After you close, you cannot get the person you were working with for repairs to call you back to get the work completed, our work supervisor. At this point we are totally dissatisfied with the way we are being treated.

My husband and I are happy to have our new Sun City home and have found everyone to be friendly in the process of buying it and having it built. We would have liked a larger garage and an electric stove.

Very poor craftsmanship of base board moldings and doors, nail holes not filled or sanded, caulking not smoothed or remove just painted over, very disappointed in finished detail work. Brand new house and I have to go over everything and repair it myself.

Communications with the solar vendor is lacking. Closed escrow 2 months ago and have received no feedback as to what the delay is. The "upgraded" kitchen cabinets are a disappointment. Love all the open space and walking paths. Club house looks like it is going to be outstanding.

Sales person was great until problems with construction surfaced and then all communication ceased. construction supervisor failed to answer most of our inquires and failed to follow thru on verbal commitments whether they be communication or physical construction. We were not at all pleased with his performance. The warranty supervisor after we closed was excellent with quick response and stayed on top of the contractors when they failed to make the repairs properly.

Our 2nd Home from Del Webb/Pulte... Base price is good, but options are expensive at the design center You can do better buying them after close and having them done by a independence contractor if you have the time and patience. Once the houses were completed there were lots of small issues with the houses that take a lot of time to resolve. Chipped Floor tiles, walls out of square, drywall issues, roof issue, etc. Nothing huge, just lack of attention to detail by the subs as they are under pressure to deliver the house ASAP and get paid "By the job", leaving repair people to clean things up after closing. Recommend that you get a qualified home inspection soon after closing to find everything and get the repairs underway as it will take several months to get everything completed. ... More

Amazing

We--and our neighbors--were rushed through the process of selecting our finishes and electrical. Strongly suggest you be actively involved throughout the building process. We were from too far away to check on things. To our surprise, they started building before we could sell our home. (We had planned to rent in the area while building.) Consequently, outlets were in the wrong place, and a toilet is noticeably off center. Even so, I love my home and the area. I feel it is over priced for the quality ; their paint is horrible and it's applied sloppily. You are really paying for a lifestyle--not a home. If you can accept that, then this is a great place. ... More

Poor performance

Very easy to work with. So many selections to choose but all quality. Easy to work with during the entire process, start to finish.

Shelley is a great sales person and Nick did great follow up for the things that needed to be fixed after purchase!

Buying a new home should never be the horrific experience that it was for me. Too many delays. The lack of gas meter installation caused a major delay which caused me to have to live in a hotel for 2 weeks and pay a lot of money for storage of my personal belongings and pet care. It was a total nightmare. During initial delays I had an agreement with the builder which I have yet to be paid for and it’s been almost 2 months. I have inquired about it several times and have gotten no response. I am tired of begging. In the first week after moving in there were big and urgent issues which went ignored for quite some time. After making my first repair list the CS manager responded quickly which I really appreciated. There were a number of areas that showed poor workmanship. Many things didn’t seem to work properly and left me thinking whether anyone checked or tested anything. I did not get a junction box to connect a chandelier in the dining room ceiling. I was told by many different people and many different times it was standard yet there was none installed in my house. I could go on. There has just been an absurd amount of frustration that I would not want to repeat. Contact me if you need more information. ... More

Everyone was responsive. Our questions were answered in a timely manner.

The construction process was on time. The sales and construction staff were very responsive. The house itself is of great quality

Minor problems were fixed by friendly workers.