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Del Webb

Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9521 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars overall

9521 Reviews

Star Rating Breakdown

5 ★ 4337

4 ★ 2344

3 ★ 1600

2 ★ 768

1 ★ 471

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.8

Customer Reviews

RRR

  • Robyn R.
  • Verified HomeBuyer
  • August 07, 2025
  • Georgetown, TX

This was an excellent experience. I felt very supported. In almost all ways from the Sakes people to the construction superintendent. The Pulte loan team was also beyond helpful and kept their word. With a good realtor, this experience exceeds expectations!! Thank you! RRR

Del Webb responded:
Thank you for sharing your experience with us. We are thrilled to hear that your experience exceeded your expectations! It's wonderful to know that you felt supported throughout each step of the process! We appreciate your kind words, enjoy your new home! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Love the house very few issues.

  • Keith E.
  • Verified HomeBuyer
  • August 07, 2025
  • Kissimmee, FL

Love the house and the quality and craftsmanship. Only a couple of things were not up to par. The electrical outlet for the dishwasher and garbage disposal was backwards. Ended up getting fixed the grout in the second bathroom in the shower is cracking. A few of the bricks for the porch are loose. My wife is supposed to be putting in for the issues we have. overall love the house.

Del Webb responded:
Thank you for taking the time to share your feedback with us. We’re happy to hear you’re loving your new home and appreciate your comments on the quality and craftsmanship! We understand there are a few concerns to address, and we would like to learn more about them. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 4

Had multiple walk thru with builder prior to closing. Everything was addressed and solved.

  • Deborah G.
  • Verified HomeBuyer
  • August 07, 2025
  • Yulee, FL

Settlement was without problems, only took 15 minutes. I have been in the villa for 3 months and am delighted with it.

Del Webb responded:
Thank you for sharing your feedback with us. We are so glad to hear that your concerns were addressed and resolved during the final walk throughs. It's wonderful to know that you have been enjoying your home these past few months! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Not impressed

  • Anonymous
  • Verified HomeBuyer
  • August 07, 2025
  • Georgetown, TX

Pulte builds a minimal home that in my opinion is hastily and sloppily built. After purchasing the home and employing workmen to do renovations/upgrades, it is apparent Pulte's workmanship is sub-par--floors & walls uneven, trash stashed behind the walls, quality of cabinets are cheap, offerings to personalize are limited (why we can only have one choice in flooring that encompasses all the extra bathrooms and laundry room and why we cannot have better quality tubs and tiled shower floors in the extra bathrooms or the option to pay for soft close on all the cabinets is ridiculous!). And ...

Del Webb responded:
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that the quality of your home and the workmanship during repairs have not met your expectations. This is not the experience we strive to provide. We'd like the opportunity to learn more about your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 2

Quality 2

Trustworthiness 3

Responsiveness 3

Getting In Late in Development Is Not Good

  • Anonymous
  • Verified HomeBuyer
  • August 07, 2025
  • Hatfield, PA

Bought one of last homes for sale in development. Builder reps are already working on a new development so responsiveness is awful.

Del Webb responded:
Thank you for taking the time to provide feedback for us. We are truly sorry to hear about the lack of communication on our end. If there is anything we can do to help your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 2

Builder and Maintenance

  • June S.
  • Verified HomeBuyer
  • August 07, 2025
  • Westborough, MA

Met with the builder and was impressed by how the homes are built. Joe does a great job keeping up with the requests for service.

Del Webb responded:
Thank you for taking the time to share your feedback. We’re so glad to hear you were impressed with the way our homes are built and that Joe has been doing a great job keeping up with your service requests! Enjoy your new home! ^KH delwebb

Total Score 4

Quality 4

Trustworthiness 3

Responsiveness 4

Disappointed with Overall Quality – would not buy from Pulte Again

  • Michael F.
  • Verified HomeBuyer
  • August 06, 2025
  • Summerville, SC

We’ve purchased multiple new-construction homes over the past 40 years, and this has been our most frustrating experience. The overall finish of our Pulte home felt rushed and poorly executed. Here’s just a sample of the issues we encountered: • Paint and concrete drips throughout • Visible drywall seams on ceilings • Trim work that was pieced together, uneven and poorly painted • Sagging soffits and porch ceiling • Mismatched exterior paint • Holes in Hardie boards not filled • Cracks in kitchen cabinet interiors • Yard not fully sodded Within the first few weeks, the ...

Del Webb responded:
Thank you for taking the time to share your experience with us. We are truly sorry to hear that your expectation did not meet your expectations and for any frustration this has caused you. While we're glad to hear that your construction manager was professional and responsive, we acknowledge that the level of quality control you expected from the beginning should have been present. If there are any unaddressed concerns, please don't hesitate to reach out to us. Thank you again. ^KH ...

Total Score 2

Quality 1

Trustworthiness 5

Responsiveness 5

Great experience

  • David N.
  • Verified HomeBuyer
  • August 06, 2025
  • Saint Cloud, FL

Our sales representative Chris was fabulous to be associated with. He was upfront, sincere, honest and a pleasure throughout our entire sales experience.

Del Webb responded:
Thank you for taking the time to share your wonderful experience with Chris. We are thrilled to hear that his honesty and professionalism made your home-buying process smooth and enjoyable! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Very easy without any problems

  • Beverley V.
  • Verified HomeBuyer
  • August 06, 2025
  • North Fort Myers, FL

Melissa my salesperson was wonderful to work with. Everything was very easy with building the house from start to finish

Del Webb responded:
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a smooth and seamless home building experience! It's great to know that Melissa was wonderful to work with throughout your process. Thank you again. ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

No Quality For the Price

  • Gregory P.
  • Verified HomeBuyer
  • August 06, 2025
  • Murfreesboro, TN

We paid over $800,000 for a less than 2,000 SqFt home. The fixtures, lights, plumbing hardware, and finish trim are all builders grade on the cheep end. The switch locations for various lights make no sense, The lawn is nothing but weeds. On the plus side, the house fits our needs very well, the location is outstanding, and the Del Webb activities and social aspects are outstanding. Those are built into the house cost, but the basic house is no where near a $400 per sqft property

Del Webb responded:
Thank you for taking the time to share your feedback. We’re glad to hear that your new home fits your needs, you enjoy the location, and that you’re happy with the community activities and social aspects. We understand your concerns about the fixtures, finishes, and landscaping, and we’re sorry that these aspects did not meet your expectations. We'd like to escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 2

Trustworthiness 3

Responsiveness 3

Review on Cedarwood Home

  • Andryce Z.
  • Verified HomeBuyer
  • August 06, 2025
  • Corona, CA

Good floorplan, goodies, and pricing. However, watch the contractors used as some do sloppy work.

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're glad to hear that you're happy with the floorplan, included features, and the pricing! We also understand your concerns regarding the workmanship of your home, if there's any specific concerns you'd like us to look into, please don't hesitate to reach out. Thank you again. ^KH ...

Total Score 2

Quality 3

Trustworthiness 3

Responsiveness 4

Robert

  • Robert P.
  • Verified HomeBuyer
  • August 06, 2025
  • Summerville, SC

Very great experience enjoyed it

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're so glad to hear that you had a great experience with us and enjoyed it! Congratulations on your new home, enjoy! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

My sales person was nothing but gracious thank you Michael Streamers

  • Sonya G.
  • Verified HomeBuyer
  • August 06, 2025
  • Buckeye, AZ

A couple of things needs improvement in the quality of the home One-the quality of paint of the inside is nothing but awful Two-an updated baseboard to match the quality of the rest of the house should be included Three-the easiness in which the patio door should be open should be looked at as we are all senior citizen Other than that, I think it’s a wonderful home

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're so glad to hear that you had a great experience with your sales consultant, Michael. We are sorry to hear you are experiencing concerns in your new home and we'd like to escalate them to leadership. It would be greatly appreciated if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Cathy W.
  • Verified HomeBuyer
  • August 06, 2025
  • North Myrtle Beach, SC

Todd as sales manager was great to work with. He was very informative through the process. Archie as construction manager was fantastic to work with. He keep me up to date daily and weekly on what was happening. Always took care of any questions.

Del Webb responded:
Thank you for taking the time to provide feedback. We're so glad to hear that you had a positive experience with both Todd and Archie! It's wonderful to know that they were great to work with, informative, and responsive to your questions! Congratulations on your new home, enjoy! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Average experience throughout.

  • Anonymous
  • Verified HomeBuyer
  • August 06, 2025
  • Westfield, IN

Average experience is mostly due to insensitivity to customers throughout the process. It is somewhat expected of a mass manufacturing and building process, however more emphasis and resources must be provided to legitimate customer issues. Final inspection related issues must be promptly addressed although closing date is passed.

Del Webb responded:
Thank you for taking the time to share your feedback with us. We’re sorry to hear that aspects of your experience felt impersonal, and that your concerns after the final inspection have not been addressed promptly. We’d like the opportunity to review your specific concerns so we can work toward a resolution, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 3

Quality 3

Trustworthiness 4

Responsiveness 2

Love our floor plan and home. Painters need to do a better job

  • Chris D.
  • Verified HomeBuyer
  • August 06, 2025
  • Mesquite, NV

We love our new home. It’s a floor plan we love . Our first salesperson left the company, so we were lost in the system for a while which was very frustrating! Once Jose was assigned to us things began to smooth out. If I were to improve on a building process, it would be the painting inside and out. We had so many painting issues that it became frustrating. The painters need to do a better job.

Del Webb responded:
Thank you for taking the time to share your feedback with us. We are so glad to hear that you are loving your home and it's floor plan! We also appreciate your honest feedback about the painting, and we’ll be sure to share your comments with our team to help improve quality for future builds. Thank you again. ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Disappointed with the finishing work.

  • Lynn B.
  • Verified HomeBuyer
  • August 06, 2025
  • Fuquay Varina, NC

Once moved in noticed issues and while some were resolved others became my problem. The one plus was I had a great project manager who kept me up to date on the progress.

Del Webb responded:
Thank you for taking the time to share your feedback with us. We're glad to know that your project manager kept you informed throughout your process! While we're sorry to hear that were experiencing concerns in your home, we're glad to hear that some of them were resolved. If there are still unresolved items, we would like to help resolve them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 3

Deceptive and Frustrating Experience - Pulte Homes Buckeye AZ

  • Judy T.
  • Verified HomeBuyer
  • August 06, 2025
  • Buckeye, AZ

My homebuying experience with Del Webb has been deeply disappointing. I feel misled on key aspects of the build—especially regarding material quality, fabrication issues and changes, and misleading statements that cost me thousands when opting to select the higher-end options offered by Pulte. Despite repeated assurances, major issues were downplayed or ignored. What should have been an exciting milestone became a frustrating and deceptive process. While I had a positive experience with the sales agent, construction manager, and design center staff, the real issue seems to be with Pulte’s ...

Del Webb responded:
Thank you for taking the time to share your experience. We are truly sorry to hear that you felt misled throughout your process and for the frustration this has caused. We would appreciate the opportunity to learn more and help resolve your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 3

Quality 2

Trustworthiness 2

Responsiveness 2

The whole sales process was great. But after that it went down hill.

  • Anonymous
  • Verified HomeBuyer
  • August 06, 2025
  • Celina, TX

Like I said the whole buying process was great but then it went down hill. Pulte Title is horrible. Kept asking for same documents. Pulte Mortgage was great. Workmanship is horrible. Paint splatters and spray everywhere. House was dirty when we moved in. Didn't clean windows or windows sills (the high ones that you can't see, left paper and saw dust up there) , left the paper from sliding glass doors on the frames and caulked it on them. Most kitchen and bathroom cabinet pulls were scratched. Caulk is horrible around shower and bathtub. Everything looked good on walk through, because you're ...

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're glad to hear that your sales process went well, but we're sorry to hear about your experience with our title teams. We are disappointed to hear that you are experiencing quality concerns in your home and would like to help resolve them. It would be greatly appreciated if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 2

Trustworthiness 3

Responsiveness 2

Great choice of floor plans.

  • Anonymous
  • Verified HomeBuyer
  • August 06, 2025
  • Melbourne, FL

Love our home. Recommend Lisa and Marv!

Del Webb responded:
Thank you for taking the time to share your feedback with us. We are thrilled to hear that Lisa and Marv provided excellent service throughout your process! It's wonderful to know that you are loving your new home! ^KH delwebb

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 5

Highly professional staff

  • Ronald G.
  • Verified HomeBuyer
  • August 06, 2025
  • HENDERSON, NV

The staff at Pulte Homes and Del Webb were extremely professional and helpful throughout the whole process from sales to the construction and home acceptance process. The process was clearly explained from selecting the house, going through the escrow process, to an understandable construction warranty turn over process. This level of process management was a very important factor in buying my home because I live in Colorado and managed the process both electronically and with a minimum of visits to the Del Webb site in Nevada. I look forward to moving into my new home in August and feel ...

Del Webb responded:
Thank you for taking the time to share your experience with us. We’re so glad to hear that our team provided professional, helpful service and clear communication throughout every stage of your home-buying journey! It’s great to know the process was smooth and manageable even from out of state, and that you feel confident in your new home’s quality and the support you’ll receive after move-in. Thank you again. ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Customer Review

  • Robert D.
  • Verified HomeBuyer
  • August 06, 2025
  • Buckeye, AZ

We purchased our second home in Sun City Festival.

Del Webb responded:
Thank you for providing feedback for us. We're so glad to learn that your experience was positive! Congratulations, enjoy your new home! ^KH delwebb

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 4

Mike

  • Michael B.
  • Verified HomeBuyer
  • August 06, 2025
  • Buckeye, AZ

Great value for the money. Impressive communication and response time from the construction manager. Quick response time addressing concerns and issues. Focused on happy customers!

Del Webb responded:
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience and find great value in your home! It's wonderful to know that your construction manager provided impressive communication and concerns were addressed promptly! Congratulations, enjoy your new home! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Jose is excellent

  • Patricia D.
  • Verified HomeBuyer
  • August 06, 2025
  • North Fort Myers, FL

Jose was easy to work with, polite, thorough, and a perfect construction manager.

Del Webb responded:
Thank you for the wonderful review! We are thrilled to hear that Jose provided excellent service throughout your homebuilding process. Congratulations on your new home, enjoy! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb experience

  • Cathy S.
  • Verified HomeBuyer
  • August 06, 2025
  • Port Saint Lucie, FL

We only looked at Del Webb homesites & communities, do to their overall reputation from Pulte Builders to Sales Rep, Construction Manager & Activities offered it has been outstanding & we couldn’t be happier with our choice!

Del Webb responded:
Thank you for taking the time to share your feedback with us. We’re delighted to hear that your experience, from working with our team to enjoying the community and activities has been outstanding! We’re so glad you’re happy with your choice and appreciate your kind words! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

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