Del Webb Reviews

Professional, trustworthy and excellent customer service.

Great. Service without micro management.

Had good experience with sales and builder. Did not have good experience when picking out interior Design.

Make sure floor's are properly cleaned. Garage floor is cleaned.

Only two units of the 400+ have no overhang above front door! Snow piles against the front door and when open falls onto the wood floor! Deliveries get soaked in the rain! If we were told that we would have this elevation, we would not have purchased this unit. Also No internet or TV for 6 weeks now! Cable was never pulled in the street!

This was our first house building experience and we think it went well.

Pulte personnel have been great in answering questions, providing paperwork and getting issues answered.

There have been some issues with “ Subs”( plumbing) & minor quality issues. However, overall the process was generally seamless.

We really like the results of the house. Our project manager (Nick Swanson) is great. Build quality met our expectation. A couple areas that could be improved. The final signing and title process was very poorly handled. Also the design process was difficult and the tools available to visualize options were basically non existent, We had to go to other sites to see cabinets and countertops together. Last is that it seemed like there was no consistency between the cost of upgrades. Some seemed reasonable and some were outrageously expensive.

Based on my experience and talking with other home owners it seems that things would be better if everyone slowed down a bit and did things right the first time. It shouldn’t take multiple redo’s to finally get things right.

Make sure you really check drywall, painters painted floor so check for that, numerous scratches and chips in floor, upgraded carpeting is not good.

Our experience thus far was very good. Home completed on time and in good order. Site supervisor Nick was exceptionally responsive. Quality of home look really good. Time will tell. Will review again after a year has passed.

The entire process of designing and building my new home was fantastic.

Good quality and value

Very happy with new home however disappointed with lack of attention to details

Zac and Brandon did not follow up on agreed upon corrections due to poor workmanship

Del Webb is an active community with amenities galore for any interest group. We have found the staff and community to be friendly and helpful.

We love this active retirement community, thoroughly enjoy the friendly residents and have a wide range of opportunities from all the activities in our country club style lodge. The Pulte detail in construction is exceptional and only serves to positively magnify the Del Webb community experience. Throughout the construction phases, representatives kept us informed and made time to meet when needed. From the guidance of our sales rep, Dawn, to the positive construction experiences with our site managers, Marvin and John, we felt very confident in the quality and pricing.

After living in my Pulte home for a few weeks, I am seeing multiple problems as a result from poor workmanship and multiple cosmetic issues needing attention. I moved here from a Pulte home that was constructed well. After this recent move, I would NOT recommend Pulte to friends and family. I am working with Warranty on urgent issues but told the majority of corrections would have to wait for the 11 month walk through! “Don’t be rushed through all walk through stages.” Functional corrections were being made as I was closing that was already delayed d/t builders issue with contractors. I lived close and checked on construction every day. I brought up several concerns. Some were addressed and some were not....or hurriedly corrected and sloppy. “ If possible and affordable, do not close until you have hired an independent inspection.” ... More

Field manager does not follow up and little to no communication Finish work ie trim and drywall finishes poor.

Beware of closing .. they are NOT FLEXABLE on changing dates! They work on their dates not your schedule. We wanted to postpone our closing by a week and they would not accommodate. They will charge a daily rate if you don’t close by the date they issue. We were reminded that when we signed the paperwork it was stated that pulse has the right to issue the date so just beware that if you are coming from out of town that you are available.

While the overall value is good, I have two complaints thus far: (1) the new home going up next to us creates a pig-stye of our property. The workers go home at nite and their lunch garbage and other building materials blow on to our property, meaning we have to clean up the mess. A closer supervisory role would help to keep the builders accountable not only for thier building product but just as much the mess they create. (2) Most of our kitchen cabinets and those in our bathrooms were never checked before we moved in. The door hinges do not close evenly and therefore allow a banging sound and vibration after the slam shut which worsens the clamor. In a home this expensive, this should have been evident at installation. ... More

We have recently moved into our new home and we still have smiles on our faces. For the most part we are very happy with the house. There are things that of course could have been improved on, but overall, I would give the entire experience a B+ rating for satisfaction. We love the community, and would recommend it to anyone looking for a friendly easy living community, where there is always something going on.

Recently moved to the Del Webb Southern Springs community in Spring Hill, TN. Southern Springs is a great concept and once done will have approximately 900 homes. We have a wonderful Amenity Center with indoor / outdoor pools, gym, fitness and meeting space, pickleball and tennis courts and much more. The community has clubs and events galore - too many to mention. Great neighbors too! Overall, my wife and I have been pleased but there are a few things worth noting. First, the urgency the developer has is totally one-sided towards getting as many houses built as quickly as possible. This results in sometimes sloppy work as all sub contractors are under extreme time pressure. And it shows. As we neared the finish line for completion of our house the pace seemed frenetic to the point where customer empathy became secondary. There was too much to do and not enough time to do it with care and simultaneously demonstrate sincere concern for the customer. Second, we had a couple of disputes around what was promised and what Pulte attempted to deliver. We had to argue with them on matters that never should have been areas of friction. Even though we prevailed on most items, this was not customer centric behavior on the builder's part. It was disappointing for the customer to have to stand up to fight for what was right and petty on their part. Third, expect to get nickled and dimed on upgrades. It's their business model. To end up with the kind of home you want - you'll spend several thousand extra dollars. No way around it. Last, do not believe anything they say about the time-line for completion of community amenities. They will happen eventually - just not when Pulte originally says they will. Don't take this the wrong way. We love living here. Just want people to be better informed than we were. ... More

Del Webb builds a beautiful home. The community provides many opportunities for a diverse range of activities and interests.