Del Webb Reviews

If del webb wants happy home owners, start with the final touches and make sure the house is at least clean before telling them to close. Regardless of all the things not being completed, that was the most important to me, especially after being told it was done. The plant beds are horrible, almost dead when I closed. I've been watering them. One plant is dead and the grass is dying. I pull my own weeds. I was told I didnt have to do anything in the yard, but I dont want it to die. I still don't know if my sprinkler system is working because I have never seen it come on. The windows are covered with caulk. The final touches are terrible. I've never seen anything like it in my life. ... More

The most disorganized company I have ever experienced and worked with! Pulte advertises “Quality” associated with their homes and what you get is far from that! Cheaply built homes! Their trades (sub contractors) are unskilled labor. The trades will tell you that - they show up, make $600 a day, no training required! I paid thousands of dollars in upgrades only to get products that are sub par, damaged with an attempt to be covered up hoping it goes unseen. The fact that Pulte considers this “Quality” is disgusting! My home looks like it’s been lived in and used with wear and tear (doors, trim, casing, bulging walls, paint all over carpet, tile, hardware, windows, switches and outlets etc. uneven floor tiles, bathtub with scratches and gouges on the surface, cabinets that have damage, accessories that are hung crooked) A brand new home should be turn key homes! With Pulte, expect to deal with items needing repair as soon as you move in and expect to wait for such repairs for months and years to come and upon repair, expect it to take multiple attempts because Pulte is cheap! ... More

In any place in the home you will find something not level, damaged or missing. The lack of oversight and quality ensurance can be seen everywhere. When something is addressed to be fixed, don't expect it to be done right the next time but instead expect multiple attempts before something is completed to one's satisfaction. Expect to find many issues with the home after closing. Things like scratches on cabinets that were hidden because they were not identifiable because the home is so filthy. Scratches discovered won't be addressed by warranty because the discovery happened after closing. It is the buyers fault afterall for not having x-ray vision to see damage through smudges and dirt on everything. ... More

Do not purchase a Pulte Del Webb Bayview home. The service is awful and they are dishonest.

We thought we bought a new house from Del Webb/Pulte; not a fixer-upper! After moving in, we had nearly 60 issues requiring repair or replacement. It’s been nearly two months since receiving the keys to our house and there are still 30 issues remaining. Many of them are major issues. Poor oversight during construction along with poor workmanship are the root causes for having so many repair issues after closing. Extremely slow follow up caused by a very disorganized process for making post construction repairs is as frustrating as finding so many repair issues after closing.

The experience has been horrible. Lied to by the sales office. No communication within the organization. The house is a mess with needed repairs and can’t nobody to fix anything. DO NOT BUY A HOUSE HERE!!!

Doors and trim bad quality wood, doors and trim not plumb, hard wood floor damaged throughout, caulking is messy throughout, painting is unprofessional with drips throughout, subway tile not in a straight line, fireplace set too high so can’t see flame, dirty windows and concrete splashed on windows, backdoor sill wouldn’t let door open, laundry room sink drain ring not centered on drain, kitchen cabinets trim miters don’t come together, wrong bathroom hardware-still waiting for it, toilet paper holder fell off wall, thresholds to shower, kitchen sink and tub deck scratched, small black hole in white porcelain kitchen sink (very noticeable), kitchen cabinets don’t line up, three way light switch in great room activates fan not ceiling lighting, outside fan vent for kitchen closed, window shades hanging crooked, front door finisher ruined the front door-it has drips of stain dried on in streaks, overspray in many places in house, nails bent over in floor quarter round and then painted, door latches leave marks. The builder recognizes all the discrepancies but little action to rectify. ... More

I am disappointed in the quality of responsiveness from the construction manager, and that many of the defects that were noted before closing in the walk through were left uncorrected despite assurances that they would be. To-date they still remain un-rectified. The warranty service has been practically non-existent.

We scheduled an electrician to come for warranty work. Did not call or reschedule. Also given 1 week to get across country for settlement

Pulte is hands down the worst builder I have ever worked with. From their deceiving sales experience, their models show one material but when they build your home they substitute inferior material, to the substandard construction process. They inspect their own work and violate building codes that are not enforced by outside inspections. Interior finish workmanship is so poor, the worst I have seen, they are only worried about moving a product forward and not workmanship. The construction managers tell you what they think you want to hear when you bring issues to their attention but do nothing to remedy the situation. The entire process took 14 months to complete, the longest I have ever seen to construct a single family home. Pulte Mortgage is a joke, the turnover in their office is like a revolving door. Every time a processor leaves and another one takes over they request the same paperwork that is already in your file but are too lazy to look for it. I would not recommend Del Webb / Pulte to anyone in the market for a new home. Run don’t walk from this builder, you won’t be sorry. Take a visit to their neighborhoods and talk to the residents there, I wish I had done that, everyone I talk to has the same horror story. DO NOT BUY FROM THIS BUILDER!!!!! ... More

Home took forever to complete, but homes next to me went up faster, paint/grout stains all over wrong color tile installed. Couldn't not close the back door to secure home, toilets back up due to cracked clean out pipes. Handle fell off door causing me to slip and fall injuring myself, $21,000 in ER costs. Regret this purchase, trying to make the best of it, if the joke of a warranty departments comes to fix the issues.

This is the worst house built I ever seen. I have built five other house and if you added up the problems with all five of them, this house surpasses them 10-fold. If I knew the quality of the workmanship that I was getting, I would not have built with Del Webb (Pulte company.) The models do not tell the true story of quality. I wish that my house could be shown as a model with the mold and poor workmanship. We closed on 2/24 and had to clean the house for days. Our furniture arrived 3/10 and we had to move out of the house on 3/15 because of mold in the walls. Today is 3/29 and we're still not back in. What a great experience. I hope that you put this review on your web page. ... More

Builder and subs don’t follow plans and build what they want with low quality.

We purchased in March of 2022, at the height of the hysteria, and closed on 2/10/23. Had the home inspected 3 times, and found pages and pages of issues, which were addressed. The worst was yet to come with the finish work. Beaten up trim, gouges, dings, and paint speckles all over the wood floors have created a mess. Spent 14 hours scraping the paint off the floors! We didn't move in, had the crew come back for fixes, which they rely heavily on selling you the concept that you have a year to use the warranty if you're not happy. We still haven't moved in, as we are from out of town and could not supervise the work. Unless you can be on site, supervise the work, you'll wind up with a product that requires REWORK! Many folks around us are so disgusted with the quality, they are living with iit as it is....as they don't want the crews back in the house. We bought the model. It's fair they deliver the same quality. We won't give up. What an incredibly stressful thing to go through, for our dream home with a price tag of over $650K. Buy used and remodel, unless you have the time to supervise every day for a year while it's being built. If we could get our money out of it, we would sell this house and start over with an existing home. Pulte gets another shot at fixing the trim, more paint on a perfect floor, and we will be present to supervise. Exhausting!!!!! ... More

Here we are buying our final home to live out our golden years. The workmanship is awful; shower door was put in backwards, almost fell on us, a third of downstairs HVAC was wired to upstairs thermostat so we froze for over two weeks since it wasn't deemed an emergency. Walls uneven, sod pathetic, thorns and burrs throughout, multiple irrigation and main water line leaks on the property, the worst cement job I have ever seen, uneven edges, pits, paint on tile and carpet, adhesive all over granite, had to get all new light bulbs as the ones they installed are all so dim. AC did not have a fuse in box outside. Dryer did not work, they had to fix something in fuse box. And, oh so much more. I have asked repeatedly to speak with construction manager supervisor, told they would call me, did not. Said to go through warranty. I have asked warranty manager to call me, was told they would, they have not. The "tell" is that I have to drag my dog in the house after every walk as even she can't stand it. W.O.W. After paying $650000 for this, which I am sure I would take a significant lose to sell this pathetic place, I assume I will just have to die here, and actually, I am hoping for sooner than later, it's that bad. ... More

Workmanship is terrible, unprofessional workmanship, no follow-up on listed deficiencies as described and listed in (2) walkthrough's, in October and November 2022 with Construction Manager, Jose, moved into home, December 9, 2022, started calling Jose, no call backs for status updates on short comings on house as identified and listed. Called Warranty Department to get some follow-up, on defects. An appointment was setup for February 9, 2023, with Cabinet Company, Tim, of Royal Cabinets did an excellent job to adjust and complete our original requests for doors, drawers and sliders, all working well now as of 2/9/23, at 10:00 a.m., very clean and professional, was able to answer our questions in regard to our concerns with all of the cabinets as well as fixing all of the issues. We still have some issues with the house inside (interior) and outside (exterior), as listed during our (2) walk throughs with Construction Manager, Jose. ... More

Worst workmanship ever! Best advice is not to buy a Pulte home!

Disappointed with the process and the quality of work.

From the moment we walked into the Sales Office, Pulte demonstrated a high degree of a lack of integrity through the entire process. The Sales Team initially lied to us regarding our initial visit arrangements. Sales Team members do not get back to you when you have questions. Project Managers do not have a handle on their projects and communicating with the customer. Post close, Pulte cannot fix in a timely manner the outstanding issues which remain. Bottom line. What Pulte says they will do and what actually happens is the real issue. It comes down to integrity.

The entire process was very disappointing. I would never recommend anyone to buy a house from DelWebb.

Buying a Pulte home, more than three-quarters of a million dollars, was and continues to be the worst experience we have had in purchasing a new home. The workmanship is absolutely sub-par and they have had to do many things multiple times over, like tile work, 3+ times now. We heard lots of excuses for the poor workmanship and still battling to get things fixed today. Promises of getting things fixed prior our closing were never done yet we were pressured into closing. Brian told us everything would be done and he would continue to follow up with us for 30 days after closing to make sure they did get done. I think we got about 2 days and then he ghosted us and never responded to us again. The pavers both in the front and lanai look terrible and are not anywhere near level. They have 'fixed' them twice on the lanai and they are still not level. Our patio furniture sits at a slant. In addition, due to the rain, we had lots of soil run off and the backyard has holes and dips in it. This we were also promised would be corrected. Cabinetry paint is horrible and our wine cabinet is cracked. The blinds for our sliding glass door were not installed correctly and the drywall is damaged. Two blinds in our bedroom don't open and close correctly. The list goes on and on. I met with Oliver on the 21st of December. He took pictures and made notes, didn't want a copy of my list. Since then, we've had the electrician come out for 2 outlets that didn't work, 1 outlet that was behind drywall, and a sporadic light outage in the master closet. Tile folks are due out today, Jan 13th, but haven't showed up yet. Very poor grout work and several tiles damaged. We had 3 grout companies come out to seal our grout and none of them will do it, due to how bad the grout is. Every time I ask Oliver about everything else on our list, he tells me nothing has been done. What do we need to do to get this done? It's ridiculous. Working with Pulte loan servicing was an absolute nightmare. We were at the point of feeling harassed. Asking us for the same documents over and over again after we sent them several times. After months of this, we finally was assigned a new person, Bonnie, who was wonderful to work with. Working with Pulte Mortgage was also a terrible experience, they couldn't give us a time to come in, so instead we were on standby for a call. The call came, we went and waited an hour in a room. The gal who did the paperwork, quickly went thru it like she couldn't be bothered, and by the time she was done, we missed the deadline for our wire transfer. This was a Friday, so needless to say, we walked out without our keys. Had to wait until Monday, so had to reschedule our movers last minute. Didn't even get the special Pulte key. All in all, this process has and continues to be very stressful. Appears most of our neighbors are having the same issues. It's very heartbreaking thinking this is your forever home and really it's been a nightmare. It's like being sold the model home and then nothing can even compare. ... More

Simply terrible! The quality of fit and finish is terrible. Our house was NOT properly cleaned upon closing, my wife is 69 years old and has been on her knees scraping off adhesive on the tile floor throughout the entire house. Our roof valley was not properly installed despite what Batterbee roofing said. After 61 days, our doorbell works! Our driveway looks like crap! (Cement work) Andrew and Frank are well aware of the problems! We closed and did not hear from them for 46 days until we ran into to Frank walking down the street. Frank and Andrew have NOT addressed the issues. Now, Drake (Warranty) has scheduled workers to come on the 23/24 to address the issues. THESE are not warranty items, they are punch list items. So, BUYER BEWARE! Neighbors are being informed the models are custom built homes, your home is a production home. We are sorely disappointed; we watched the PULTE video which states that PULTE will with their experienced construction manager will make it so easy for your dream to become a reality. Well, we purchased the home and you have broken our hearts and ruined our dreams! My wife cried for a day and a half after our preclosing walk through! So, a review, we would not trust Pulte Homes again. ... More

After being in the building industry ourselves for the last 30 years, the quality of materials and the workmanship are the worst ever. No insulation, walls not plumb, studs 24 inches apart whereas in most building codes they are 16 inches apart. Cement work was awful, no way did a Georgetown building inspector inspect the inside of this house before giving occupancy, thresholds not finished, drawers and doors on cabinets not screwed in properly, takes forever to get hot water. The list could go on and on. I would not recommend anyone buy a new home built by Pulte in this community.

My experience during the build process exceeded my expectations. Lance was proactive and responsive throughout. However, I was encouraged to close with several punch list items that are still outstanding almost two months later. It seems that once you close you move way down on the priority list. Sadly, this has tainted my opinion of the house and community.

Our project manager was not trustworthy and the quality of our home is extremely poor due to his lack of proper management. He lied to us on several occasions and we are still waiting on several unresolved issues.