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Del Webb Reviews

What Real Homeowners Say About Del Webb

With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9767 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.

Del Webb

has 4 out of 5 stars overall

9767 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.9

Customer Reviews

Good experience

  • Scott R.
  • Verified Homebuyer
  • January 08, 2020
  • Estero, FL

Overall a good experience.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

A great experience from start to finish.

  • Anonymous
  • Verified Homebuyer
  • January 08, 2020
  • Port Saint Lucie, FL

The salespeople were wonderful, patient and not at all pushy, and our construction manager was on top of every little detail. When we had an issue with the appearance of the bathroom tile, they ripped it all out and re-installed it. We felt very comfortable that we were getting good value for our money.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Disappointment

  • Herman N.
  • Verified Homebuyer
  • January 08, 2020
  • Albuquerque, NM

Workmanship of contractors

Del Webb responded:
We are disheartened to hear that you aren't happy with the quality of your new home. If there is anything we can help with please feel free to email socialcare@pultegroup.com and our team would be happy to assist. ^Abby delwebb

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 2

New Homeowner Review

  • Robert H.
  • Verified Homebuyer
  • January 08, 2020
  • Summerville, SC

Del Webb was great to work with throughout the entire process. They were very helpful and responsive, we had no issues whatsoever with them !

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very Happy homeowner!

  • Miodrag D.
  • Verified Homebuyer
  • January 08, 2020
  • Ponte Vedra, FL

Everything was smoth and well organized.Best amenities in NE FL.Like 5 star hotel...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Nice area, customer service terrible, refuse to return calls,pathetic

  • Grant L.
  • Verified Homebuyer
  • January 08, 2020
  • Georgetown, TX

Don't release the home to be nice.Make them repair,finish,your home the way you want it.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 1

Buying a home at DW Lake Oconee

  • Martin K.
  • Verified Homebuyer
  • January 08, 2020
  • Greensboro, GA

Purchasing experience easy and pleasant. The closing Was uneventful and fast. The Pulte mortgage people amazing

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Del Webb - My only concern is that we have a couple of things that need

  • Kim R.
  • Verified Homebuyer
  • January 08, 2020
  • Summerville, SC

My only concern is that we have a couple of things that need to be addressed but we haven't heard anything about them.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Del Webb - Beautiful homes

  • Stephanie B.
  • Verified Homebuyer
  • January 08, 2020
  • Land O' Lakes, FL

Beautiful homes

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

My Happy Place!

  • Susan S.
  • Verified Homebuyer
  • January 08, 2020
  • Bluffton, SC

This is the first house I have ever built and I had the best experience. Would highly recommend you build.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

They did a very good job at a reasonable price.

  • John P.
  • Verified Homebuyer
  • January 08, 2020
  • Ponte Vedra, FL

My wife and I built our home in Dell Webb Ponte Vedra as a place to downsize from our former home. The house is wonderful. We love it, and other than having a very minor cosmetic imperfection here and there, we have no complaints. It's really a very nice home in a community that makes the residents feel as though they are on vacation in a fancy resort.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - not happy with quality of work .

  • Raymond G.
  • Verified Homebuyer
  • January 08, 2020
  • Port Saint Lucie, FL

not happy with quality of work . when ask a question answer should be truthful

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 4

Nobody’s perfect but they come close!!

  • Harry L.
  • Verified Homebuyer
  • January 07, 2020
  • Fort Mill, SC

Natalie and Jordan took care of all our concerns building a new nome with Del Webb. They made what could have been a nightmare a joyful experience. From selecting the lot and style home, Natalie guided every step. Jordan brought the plans to fruition. Please don’t forget to ask about the Natalie bar!!!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Workmanship left little to be desired.

  • Anonymous
  • Verified Homebuyer
  • January 07, 2020
  • Mesquite, NV

Please be sure to thoroughly and completely check your home.

Total Score 4


Quality 2

Trustworthiness 4

Responsiveness 3

Very impressed

  • Anonymous
  • Verified Homebuyer
  • January 07, 2020
  • Buckeye, AZ

Our experience has been a good one, this is the fifth new home we have owned. This has been the best build we have encountered so far.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Del Webb Traditions

  • Pamela O.
  • Verified Homebuyer
  • January 07, 2020
  • Wake Forest, NC

Love our new home. Really appreciate many of the features built in so we could focus on making the home ours.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Del Webb - We love our new home!

  • Gregory N.
  • Verified Homebuyer
  • January 07, 2020
  • Fredericksburg, VA

We love our new home! Just wish that we didn't have to pay for some upgrades/additions that we thought should have been included in the base price. Choosing items separately significantly raised the final price of our home. I don't think that we would have as been happy with a "bare bones" home but with all the additions that we chose, we're more than happy. Also, the quality of the workmanship and materials doesn't appear to be as high of quality as our prior home.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Done

  • John M.
  • Verified Homebuyer
  • January 07, 2020
  • Buckeye, AZ

Understand you contract before you buy.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Great home in a nice location!

  • William A.
  • Verified Homebuyer
  • January 07, 2020
  • Mesquite, NV

Del Web has built me a beautiful home at a good price. Mesquite NV is turning into a great place to retire. I'm very pleased with all aspects of my purchase. Top marks to my salesman and direct Del Webb contact, Zac Spilker. Zac has been fantastic! The best, most responsive help in all regards. He really made the difference. Thank you Zac!!!

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Del Webb skips quality of quantity

  • Anonymous
  • Verified Homebuyer
  • January 07, 2020
  • Buckeye, AZ

So many issues with our house would have been avoided, and given Dell Webb a great reputation if they just slowed down. So many silly mistakes : pendant light electrical not hooked up, many outlets weren't working, blinds were jammed and had to be replaced, dishwasher didn't shut so it wouldn't work, bathroom door stopped closing, surround in guest bath was cut and left a gaping hole, taping of wall is covering the trim that runs along the floor since it's obvious they are in a hurry. The most frustrating part( and actually rather deceptive), was when we were told upon purchasing that we ...

Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have and we are disappointed that you felt misled during your home build. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at socialcare@pultegroup.com so we can be in touch. Thank you for taking the time to leave a review. ...

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 2

Del Webb - Very good experience.

  • Gregory W.
  • Verified Homebuyer
  • January 07, 2020
  • Rancho Mirage, CA

Very good experience...up front on most aspects of the purchase. One criticism would be that when we received the keys (including mailbox key) no one mentioned that mail delivery would not be at the mailbox, but instead would require trips to the post office to receive mail/USPS deliveries. This created confusion.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Southern Springs

  • Joe D.
  • Verified Homebuyer
  • January 07, 2020
  • Spring Hill, TN

Cost vs quality of materials for home finishing are not too favorable. Finished appearance is good but doesn't seem too durable.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Reasonable product for mass building. Overpriced because of area and market.

  • William W.
  • Verified Homebuyer
  • January 07, 2020
  • Spring Hill, TN

If you wish to live in Nashville area in 55plus community, this is best place for you.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 3

Del Webb - Overall it has been a great experience.

  • Mike G.
  • Verified Homebuyer
  • January 07, 2020
  • Rancho Mirage, CA

Overall it has been a great experience.A couple glitches here and there but we are very happy

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Del Webb - The major issue I have with Del Webb Pulte is follow thru on

  • Paul S.
  • Verified Homebuyer
  • January 07, 2020
  • Mesquite, NV

The major issue I have with Del Webb Pulte is follow thru on issues and the length of time to get any answer to problems I have. The people are really nice but do not seem to care since I pay cash and have legitimate issues with a few items. I love my home very much if only the little problems and issues on things Pulte does not communicate to its customers such as me.

Total Score 4


Quality 5

Trustworthiness 4

Responsiveness 3