Del Webb Reviews

I have built more than one home. Based on my experiences, this builder is above average in all areas of the process of buying a new home. I would recommend them to others. However, there were issues that could be improved and areas I have seen done much better by other builders. My intentions for providing this review is in hopes that it would help a potential buyer and help the builder improve. Initial purchase included walking homes that were built and ready within a timeframe I requested. This process was fine. I would advise homeowners to ask questions such as, what are the differences in these home, please show me the upgrades, does this home come with the standard features that were provided? My salesperson was not forthcoming of this type of information and a major standard feature was missing. Once I brought this to their attention they had the missing feature added to the home in a timely fashion. Inspections done by independent inspectors identify many items that the builder say are not required to be addressed due to code differences. Additionally the buyer cannot always verify a repair was done. This unfortunately is the nature of the beast and buyers that have not been through this process may need to be informed prior to inspections. I have built before so I was aware this would be the result. Final move-in was less than stellar. During the walkthroughs items for repair were marked with blue tape. However many items identified were not corrected by closing as promised. It appeared that the blue tape was removed without making the repairs. The home was very dirty, from the tile floor to windows you could hardly see out. Some of these items were cleaned after move in which is very inconvenient to the buyer. Quality is questionable. Since before the first walkthrough the external doors have been difficult to lock, requiring two hands which is not easy for older adults and the internal doors rattle when closing them. The irrigation system design is extremely poor, the trees provided were diseased and the grass is a patchwork of different varieties of bermuda. Expectations of how long a repair should take are not properly explained. The builder representative should set timeframe expectations that are reasonable based on their experience. Even if the timeframe is going to be 4-5 weeks it is better to set that expectation up front. Responsiveness to small or emergency issues has been timely. ... More

The home is well built and the project manager was excellent. Cabinet and appliances are poor. Even if upgraded from base level. Most cabinets had defects from factory and had to be removed and replaced and all appliances needed warranty repairs immediately .

We have been very happy with our entire experience at Stone Creek Del Webb from contract to design to the home building process. Everyone was polite and welcoming. We are happy with our choice to move into this lovely neighborhood.

Good things: the house meets my needs. The design is nice. Bad things: The quality is under my expectations. The repairs take a long time to make.

I must praise everyone we dealt with along the whole process. Beginning with Bill Olex, the salesman who helped us choose the right option for us. Then the Pulte mortgage staff were incredible. Very efficient, patient, friendly and professional from filing, approval to closing. The site manager Tommy was such a pleasure to deal with. He explained every step so we could understand, kept us updated, stuck to the schedule (in fact ahead of schedule) to the every end. I must state that building this home was not a nightmare like the stories you hear. It was exciting, informative and actually FUN! I am so satisfied with the workmanship and materials used. Thank you Pulte. ... More

start your process early

We love this house, its layout, roominess, and amenities. But, it gets rather pricey when you want things the way you want them, rather than how the "computer system" wants them. For example, the "computer system" said we could not extend tile into the closet immediately adjoining the 2nd bedroom's bathroom. We were forced to have carpet. Similarly, we couldn't have the same color cabinets in our Laundry Room as we had in our Kitchen. Good grief! Craftsmanship? The bricklayers did an absolutely outstanding job. Just about the best bricklaying I've seen anywhere. Painting? The painters did a great job, too, on the walls, ceiling, and trim, but unfortunately also the floor, door knobs, strike-plates, tile, mirrors, electric cover-plates, etc. Oh, yeah, and if you want to inquire about making a change, it'll cost you $250 just to ask the question. And, that $250 is not returned as a credit should you move forward with the (costly) change. The Sales Representative and Construction Supervisor were both great to deal with. They were attentive to our needs throughout the process. We received regular weekly updates throughout and sometimes more often, always keeping us to date, especially when we couldn't be in San Antonio at the time. ... More

Do not expect to have a custom built home.

Have an independent housing inspection before closing.

Loved my DelWebb experience! It’s a great community and I love my new house!

Have been very disappointed in quality & customer service. This is the fifth new home experience we’ve had and definitely the most disappointing. It’s been a fight on every issue from having a toilet moved that was off center at a shower, kitchen island top seam that was ragged & filled with the wrong color material, corian master shower wall cap that was rough cut and uneven (never was made right) to the poor housekeeping & cleanup on delivery. We’ve had promises made and not fulfilled along with tradesmen filling our occupied home with dust from cutting our quartz countertops & corian because their dust control equipment wasn’t working. This is the home we spent our lifetime working for along with paying in excess of a half a million dollars for the experience. We expected a better product from Pulte as well as positive responses to our concerns. We haven’t met a neighbor home buyer yet that’s had a painless experience. We’re still dealing with issues several months after taking delivery and spending more frustrating hours dealing with poor quality work and unfulfilled expectations. We didn’t think we’d have to fight for a quality home from a national builder. ... More

I was very disappointed in the quality of the construction of my first new home ever. Lots of little things visible and a few that were just totally ridiculous to have even been presented to me as the buyer. And there is a huge push for you to say you are satisfied within a few days after closing when it takes a little time to find things that need to be corrected.

We did have a few issues before closing that took some persistence on our part to get resolved and a minor electrical issue after closing that WAS resolved quickly

Be careful about upgrades. Those are pricey and not the best value for money

Built home while I was not in the area, thus had to trust Dell Webb with all details. Did not see home until day before closing and it was well done and complete. Had a few minor issues that were resolved before closing and a couple of things after that were all taken care of quickly. The sales team were attentive and kept me updated while home was being built by email and photos.

Wes was our contact person on construction. He was very attentive and knowledgeable about the construction process and keeping us up to date. Sorry he not available for other future home buyers he has moved on to other Pulte projects.

Take your time and make sure you choose the right options the first time

Everything was great

I purchased my home and moved in to have problems that I still have to address. The exterior painting is awful. Some of the interior walls need to be repainted. My AC circuit breaker keeps tripping, the caps on Tile roof(end with cement) is not great, looks like cement paint is off and sloppy . My fireplace doesn't light up after it was fixed.

Our house project manager was an A+. Other than that Average is what it is

Darren our salesman was awesome

Overall quality is good for the price. There are some areas that could have been improved on. Painting could be straighter especially at the ceiling, some walls are not straight, baseboards need help, and miscellaneous.

The ceramic tile work could of been much better. There are spots that have no grout in. Cable should of been done before the sod was put in. The cleaning crew leaves alot to be desired.

The home was finished on time and it was flawless when we received the keys. I had a small issue that was a misunderstanding on my part and they were there within 3 hours to show me the correct way to operate the stove..

The house was built with some very cheap materials, the workers all did apprentice ship work. I am very disappointed in Pulte builders. If your buying a home here I suggest you stop buy a lot and check on the workmanship. Sorry to say I felt like I was left hanging after I signed my papers,