Del Webb Reviews

Although we are pleased with our new home, the quality is quite lacking. The wood floor needs to be replaced--when we first inspected the home, we noticed the floor was curling up at the board ends. we have been told the floor cannot be replaced for several weeks/months which means that all the furniture will need to be removed. The builder would not acknowledge the defects--we had to deal with the flooring company and the flooring manufacturer. moldings throughout the house have paint drips, gouge marks, etc. the door moldings were all cut too short leaving 1/2 inch gap between the moldings and the floor. Builders answer was to cut small pieces of molding and glue to the bottoms. The granite countertops were covered with a film which we cannot get off. Requests to identify the provider of the granite have gone unanswered. The basement wall is separated from the floor in one spot. We have complained several times but still no answer. Floors all have paint overspray which was not removed. Front door has paint sag from over spraying approximately 9 inches long and 7 inches wide. Builder does not respond to concerns very well. We have been told that our customer service person will contact us but he has not. There are numerous drywall issues which need to be addressed. Very disappointed in the customer service. ... More

The foundation and the wrapping for energy savings are outstanding. Some of the choices for interior items lacked style. Exterior paint colors are limited. We opted for several standard items with the intention of changing them after closing.. I would suggest renting here while in construction to make sure all the features you chose are installed. We did that. Be aware of where your lot is so you don't have too much construction past you, trucks dirt and noise are necessary in new areas.

Love the layout of my home. Large selection of options made it easy to personalize to my taste. Perfect size. Great neighbors and loads of activities at Lodge.

Great structural, but finish work lacks detail, completeness and finish.

Del Webb Lakewood Ranch is a beautiful community. Landscaping, houses, and layout of the community are all topnotch.

I would really like to thank Chris, my salesman, and Spencer, my building supervisor for all of their assistance. They have both been outstanding and exceptional to work with, and have gone the extra mile to ensure that I am happy with this home purchase. Both Chris and Spencer made this purchase and build far easier than anticipated. I am extremely happy with the decision to buy this home in Frisco Lakes.

When choosing a Del Webb development, understand that it will be a community of active people, mostly retired and ready to enjoy the rest of their lives. The most important thing to know is, these are cookie cutter homes, the developer will not bend or change their scope of work. Once you sign on the dotted line, that is it. No changes allowed. Keep an eye on every detail of the building process. The many different subcontractors are not necessarily experienced, licensed or caring of their craft. You will care more about the end result than the individual vendor. They go thru the motions and move on to the next house. So buyer beware, ask questions, stay on top of things. If you don't care, no one else will. ... More

Lisa in the sales office was wonderful to work with. Also our builder chief, Anthony executed perfectly. Both helped to make our new home the best experience for us.

The entire Pulte experience was seamless.

Check all paperwork. Do your walk-through slowly and look at everything and make sure everything works for you. Question all cost and all changes or added work. go slowly. have them fix everything quickly. Make a list of vendors and when and what they do to correct any issues.

Excellent experience!

Very happy with our new home and especially this area in Florida. Everything we need (shopping , restaurants) and more. Amenities here at Del Webb are first class and everyone here seems happy with the new lifestyle as are we.

The only issue is with the responsiveness of the Pulte group to fix the issues with the home. They do not seem to provide feedback and a schedule in a timely manner.

From the start to under roof and structurally is great, some of the trades work was average at best. On the other hand the delivered finished product left a lot to be desired! Work not complete or forgotten, house was no where near clean, horrible paint job, sanitary sewer was not hooked up to the main sewer... Screened porch, driveway, and front porch were dirty and someone had walked across these areas with muddy shoes/boots. Master bath grout was stained and dirty and drywall finish at the seat and tile where the tile meets the wall was horrific! Definitely are in need of a "Quality Control manager" ... More

Del Webb and their representatives actually become a partner in the construction and purchase of your home. They are just as concerned as I am that everything be just perfect. If it isn't, they work hard at making it so. Del Webb's staff is interested in DETAIL. It's been a pleasure and I hope our relationship continues if I have future reasons for their help. The tiniest of detail can be addressed with their customer service representative. They expedite all concerns for touch up or repair. What I like the most, is that no one has ever given me the same old answer that, "it's the best we can do" or "it's up to code, nothing we can do". This type of scripted answer will never come from Del Webb and their representatives. Del Webb is concerned about achieving your total satisfaction. ... More

I liked how they kept us up to date with the build. Our field manager was extremely efficient in that regard.

Very pleased with the overall building process and the quality of our new home.

It was a good experience all around. It's run like a well-oiled machine.

Some materials not top quality, as in baseboards, etc. Floor tile installation adequate, but not wonderful. Walls not even and/or level. More choices with hardware/faucets/light fixtures. Overall a beautiful home but I have had experience with private builders with better outcome!

We have been in our home a month and a half. We love the home...so many extras and attention to detail. Our neighborhood is really new, only about half occupied, and people are friendly and wanting to get to know one another. The construction team is great, and very helpful and responsive. The sales team did a fantastic job, and closing went smoothly.

Lots of issues with being blocked in and not able to get in and out of my driveway.

Overall, we are happy with our house. The purchase went smoothly, our salesperson, Angelia, was extremely helpful. Nikki was a great help with picking out our interior options. Our field manager, Josh, kept us calm during the building process and was great during the walk throughs. We had a few minor issues, but all were addressed quickly and to our satisfaction. We had looked at many other communities and builders before deciding to buy here. We feel that our house is a good value.

Please spend more time in your walk through so you don't have to keep calling warranty for issues.

Need to CLOSELY examine everything that is installed before closing. Most items i.e cabinets, granite etc. looks second hand.

Common grounds (entrances, clubhouse, outdoor activities area, roadways) are top notch and beautifully maintained. We found our home well supervised during construction and, upon closing, structurally sound, weathertight and attractive. Our principle concerns center around *upgraded appliances (washer/dryer, refrigerator) that are, from our perspective, substandard *woefully inadequate process (at least, on weekends) for calling in emergency situations. This stems from trying to report a leak in the irrigation systems water main. It took 2 1/2 days to get the problem resolved in its entirety. *certain, but not all, job sites are inadequately policed by supervision with respect to trash at the end of each day. Some sites are downright disgraceful; dumpsters are overflowing, raccoons are seen within the dumpsters, paper and trash blowing onto the properties of established homes and common areas. ... More