Del Webb Reviews

After spending a long time deciding where we wanted to locate we were pleased that the rest of the experience was very comfortable. It's never easy to relocate across the country let alone build a new home, but we grew to rely on the Pulte group to help us over any obstacles we encountered. Everyone was very helpful and we are happy in our new home.

We have bought many houses but never a new one before. We expected a stressful experience but it was the opposite. Amazingly few and very minor issues on closing. Very prompt attention to issues. Quality and service beyond expectation.

The day we took possession we had the following issues: Broken windows Painting is so bad they are repainting the entire inside of our house Refrigerator has bee replaced (Ice Maker DOA) Air Conditioning has failed on two occasions (Leaks were found on the outside of the house) The quality of our home is just not what we expected and our dreams have been taken away with all the issues

Pulte seems to build a very solid home , would reccomend as builder Some of the materials need be upgraded . Issues that need to be addressed are still not resolved since 7/30.

Timelines are usually met. Quality of subcontractors may vary. Problems are usually solved. Lot sizes may be narrow.

This is a beautiful community with well designed and solidly built homes. The grounds are lovely and well maintained. We have a beautiful and highly functional recreation center with a well equipped workout center, a massive and gorgeous pool and other amenities.

Escrow only closed about six weeks ago so my experience is new and minimal, but positive.

Let me start by saying we love our house and everything we upgraded it to be. But, #1 problem, the kitchen cabinets were too high, and no one wanted to admit they were not reachable. It took almost 4 months to get them lowered. We upgraded the baseboard to 5 1/4”. I requested it be installed on top of the tile, they said “no” so we have 4” baseboard instead. Another request was the tile replicating hardwood be installed with a 1/8” grout line instead of a 1/4” grout line, but no not possible. We feel after paying $100,000.00 in extras it becomes a semi-custom home, but it was not treated as such. I hope this helps people do their homework and not settle. ... More

A very nice house in a nice community. Looking forward to the Del Webb lifestyle.

All we can say is make sure all your needs are met before closing. If they are not do not close. You will find Pulte is not a custom builder but a track builder, which is a big difference.

We have only been in our house for 6 weeks. Thus far, it seems to be of very good quality and the responsiveness to issues has also been very good. Value is an interesting proposition to consider. The prices were quite high for the area when we bought, and have been increased a few times since. I guess 'whatever the market will bear' would apply. I'll have to give it one year before accurately assessing the value, depending upon how the house holds up through four seasons, the continued responsiveness and how the community develops/grows.

Limited colors and options available for all upgrade categories. No inclination or ability to customize for the buyers.

What can I say the home was well made and the little things that had to be addressed were handled professionally

Experience was too rushed as we were in the process of selling and moving out of our other home in another state. All the technology used by the company was difficult to understand for an elderly couple and it was difficult to complete the application process. Also, the sales agent misrepresented two different issues then blamed it on our lack of understanding him. My husband and our realtor were all present at the meeting and we all understood the same thing. It was very disappointing to find out at the closing that we did not get the things we had been promised.

We've been disappointed with the workmanship on various items. Kitchen cabinets, paint finishes, etc.

Our field manager was very helpful. We love the activities and atmosphere at Del Webb Ponte Vedra

We were pleased with the overall build process of our new home. The sales person was excellent and the Project Manager assigned was extremely helpful and diligent in addressing our concerns. The follow-up after our closing definitely needs improvement. The customer service representative assigned to us was OK the first couple of weeks in responding to our requests, however, responding and then following thru is poor. We should not have to continue to email and call (due to not answering or not following thru) to get our issues resolved. This area definitely needs improvement.

Overall very happy

We love the development and our home. Our only complaint is the responsiveness when it comes to repairs. We had an issue which was bought to their attention long before closing and after 2 months of living in our home the issue still exists. Unfortunately, it seems you need to be a squeaky wheel to get anything resolved.

Poorly made, finish work, care in workmanship and materials poor, Pulte cut every corner to deliver a marginal house at a high price. Will take time and money to redo house to bring house up to standard. Can not recommend this developer to a prospective buyer.

Everything went smoothly except not having survey at closing

outstanding quality of the home, even with corrects they are made fast and on the first try.

Stay on top of the paper work

Good service but small items not addressed

I hope the house was framed better than it was finished. Absolute worst finish job I have ever seen. From nails in the front of cabinets (where they could be seen) to scared up doors and door frames that they tried to cover with caulking to iron door hinges that were painted white ( not supposed to be painted). The paint job on the walls was so thin you can see through it. At one time there were 3 building supervisors marking up the house with blue tape for the carpenters and painters to come back and redo there work. The next day all the blue tape pieces were gone but the work was not finished. We went back and remarked all the same places. 4 flood lights in the back yard and none of them work (still). It took multiple attempts to close because they just could not get it right and we are still waiting. I have not heard a word from anyone since I closed on the house. No follow up whatsoever. All Pulte cared about was blowing smoke and closing. There is plenty more but where this came from. Could be the Biggest mistake I have ever made. ... More