Del Webb Reviews

Structure is physically sound. Finishes are cheap - even the upgrades, and in many cases the finished product is left incomplete “because Pulte doesn’t do that”. Communication with third party vendors like the company responsible for landscaping is non-existent. Response time for a response from Pulte Customer Service Department is also non-existent. Overall the home is not worth the money one has invested in a brand new home. One should expect much higher quality finishes and a complete detail driven job given the cost of the home. Can not honestly recommend Pulte to friends or relatives. They most definitely over promise and under deliver - this I have also heard from several of my new neighbors. The mortgage process went flawlessly - great communication on this. ... More

Aside from the cheap materials, the use of unskilled labor that consistently cannot perform the work satisfactorily (especially the interior) is unnerving to say the least. I would need to think long and hard before any recommendations.

Poor paint job, poor wood floor installation, poor cabinet installation, sewer backup, etc.

Ignoring the complaints Workers coming to do the fixing in a hurry therefore is not done correctly.

It is my opinion that the Field Supervisors are overwhelmed with the number of homes that they manage. There were weeks when we couldn't reach our field supervisor, now we know why. The quality of the construction is mediocre at best. The wrong moulding was installed, we still don't have our rear flood lights, the exterior trim is a joke, doors dinged up during construction (and not repaired) The interior paint is the wrong color. The grass in the back yard is so bad that it is dangerous to cut. I could go on but what good what it do? I was told by a field supervisor that If I complained too much, Pulte would cancel my contract and refund my down payment. So naturally, I waited until now to clear the air about our experience. Fortunately, the neighbors are fantastic. We have made several friends in the short time we have lived here. ... More

Del Webb is a beautiful community with nice friendly people and lots of activities, which is why I chose it. The building process was horrendous, I had serious issues with my house and they never addressed or most of the time didn’t even acknowledge my concerns. I had one sales person who was outstanding and helped me the whole way through. If it wasn’t for her, I probably would still not be in my house. If you are looking for a great community, this is it. If you are looking to have a decent experience building your house or have any of your issues addressed in a timely manner, use a different builder. ... More

Buyer beware would cover it

One of the worst home-building experiences. Overpromised and underdelivered. Poor workmanship, missing items, and horrible communication.

Too many subcontractors and nobody accountable for their work. Unqualified workers without a concept of quality and results. Whoever assigns contracts needs to work in the field and attain hands on experience. The present sub contracting model is not working. I would not have PULTE build me a free dog house.

The home is valued at 510k, but looks more like a 200k home, due to poor workmanship and pride in doing a good job. Things are not centered, paint and caulk are all over the tiles, parts are missing from an appliance, and level 5 shelving is not properly hung, so the shelves are not level, and the huge quartz countertop is not aligned properly. Also, the tub has a chip because a trade person was observed using a step ladder in it. Not a good experience with a builder who has built many communities! The warranty department is supposed to work with us.

Day of closing a toilet didn’t work (clogged in pipe) and there was a gas leak so no way this house should have passed any inspection.

Workmanship was very poor as well as materials used

Priority for builder is to close quickly. Quality of most trades subpar. Countless workmanship issues. Wood planks gouged and scratched, tiles chipped, cabinets damaged - all had to be identified by owner. One mirror almost fell because it was mounted with only mirror clips which were screwed into drywall, not studs - potential safety issue. The list goes on and on. Be prepared to clean your floors - wood, carpet, and tile after closing. Follow-up on issues is very, very slow.

Please get an inspection done before you close on your home. There seem to be a lot of problems with building homes. They have contractor don't understand what they are doing and that is very misleading. They are not thinking about the quality of the home just the $$$ and that is not good for the buyer. They need to take there time and build these homes as if they were going to purchase these homes. The VP of construction need to inspect these homes as well because they are being half build. I had so much wrong with my home I started not to closed. The Inspector came out twice to inspect my home and that cost money. Do it right the first time and the builder need to take their time. Not a good builder to go with. ... More

They’re great until you give them your first review, which they tell you about and ask that you give them a good one. I am a single, older woman and after I moved in I noticed so many little things....some type of putty that absolutely will not come off tile floors. Sloppy painting in some areas. Gaps in flooring. Incorrect electrical wiring. Nearly dead bushes. Weeds they are supposed to control but are not. The builders grade paint is awful.

Before they had our money, the salesman and general contractor were great. Three weeks after we moved in we had a storm and discovered multiple leaks and ceiling damage. The builder is refusing to fix anything because it is wind driven moisture (there was little to no wind).

People you work with are nice. However, they contract all work out to third parties. No one oversees the quality of the craftsmanship. We moved in and have have three pages of instant repairs needed. Tile is hollow and crooked, walls are crooked. Off my three inches on top and one on bottom. Worst stucco job ever. And, make sure you check the list of your upgrades to make sure you got all of them. They did not put in our smart home features at all.

Don't buy a Pulte home - poor workmanship, lots of issues with poor or no response.. Only good experience was with the mortgage company.

Do not be pressured into closing (penalty clause in contract) until a complete, diligent, and systematic inspection is done by the builder. After a complete inspection by the builder, then do your punch list review. By no means should you be the quality control inspector in place of Pulte. You are paying them to do this. They don't pay you to do this. Secondly, do not be pressured with time constraints at the Design Office. Take as long as you require. It is your money! Also, when upgrading your design options you will not get the value of the standard option reduced from the upgrade cost. Thus, you pay for the standard default cost plus the upgrade cost. In short, a gouge. As an example, the cost of paint upgrade to a different color was a healthy $2000 for us. No change in labor or materials. Pulte sales told us it was because of contract requirements with Sherwin Williams, their paint supplier. We checked with SW. It isn't. SW said there is no cost differential to them. To date, overall trust in Pulte operation is very low by our experiences. ... More

We were sold on the fact that Pulte sets the industry standard. That the customer service was excellent and that our home would be everything we expected. We were told we would have a walk through to make sure of this and if things needed correct it would be done and then we would have a Celebration Walk Through. During our walk through we pointed out several things that needed corrected. We were told everything would be fixed. Then came our Celebration Walk Through. NOTHING was done and it was the say before we closed. We were fed a line of crap on how everything g would be done the next day. So we had to come back the next day before we closed. The only thing fixed was the gas leak on the range. No sod, gaps in front and back doors letting wind in, nails sticking out in fence, missing and misfit range parts, wall around dishwasher is not stable it moves. We were told go ahead and close and everything will be corrected immediately. We trusted Pulte. BIG MISTAKE. My wife and I have spent hours trying to get things correct. Then the day we moved in the sod was put down so that was a mess when we brought our dog to the mew house. After 45 days I finally got the correct parts for my Range. This week I got the doors fixed but still waiting on paint for the repair. Still waiting on 2 work orders to be addressed. This experience is not what it was talked up to be. Very disappointed. The only thing done quickly was when the ceiling in the master bathroom fell off. I only had to wait 8 days for that to be fixed. Pulte needs to get better. If your not going to give excellent customer service don’t brag about it! ... More

Watch them like a hawk.

The initial contact with the Sales office and the purchase agreement went very smoothly with transparent information. However, once the build started there were problems with materials and subcontractors work. Some of these were addressed by the project manager at the time. But our pre-closing walk through was scheduled the same day we closed allowing us about 1 hour to do, during this walk through we noted a list of items that needed to be fixed or repair which the project manager said would be completed that day. We closed on 11/30/2020 and as of today 1/11/21 only one of these items have been address the installation of the water filtration system. We have not heard from the builder to take care of these matters. Some issues were pointed out during the build to the project manager and his supervisor, we were assured that this would be taken care of and not a problem. (Drainage issues) It is still a problem. It has been 45 days since closing and we have not had any contact from the builder regarding these issues. Warranty claims - we have filed numerous warranty claims and so far only one item has been addressed. The process seems to be very slow. Quality of workmanship of the contractors is very poor. This home is definitely not the standard of home that was presented. I would suggest if you build a home, with this builder that you do not sign any closing documents until everything is completed to your satisfaction. This will most likely mean pushing back closing dates, which they do not want you to do, and once they schedule it in a certain month, they want you to close in that month. We have talked with other new homeowners in the area and they are having the same issues. ... More

The final cleaning and detailing of the home was sloppy and poorly done. No attention to detail! Overall the quality control was poor, at least 4 contractors need to fix/finish items after move-in.

Management is not very helpful. Too many people and no one responsible/responsive.

Hire your own private, licensed, inspector to monitor every phase of building. Do not close until all issues - cosmetic and otherwise - have been completed. All issues are addressed by customer care, but not in a timely manner. I am 2 months after closing & work is not completed yet. The master shower is still unusable and revealed a cover-up by multiple services (tile & plumbing) of defective workmanship & Moen products. This is the 3rd house I have had built & the 1st with any (& many) problems. This is a wonderful community to live in, but the build quality is poor.