Del Webb Reviews

That this is not a typical Del Webb property. Nothing i experienced at other properties are here. Wish the sales agent had told me that the facilties would not be like other Del Webbs. No food at club house. No dog park. Not many events for folks to meet

The lack of communication during and after construction was, and continues to be, very unprofessional. The sales person was great, but the people handling the mortgage and title were careless in their work with us (especially when it came time for the wire transfer) and that created a very stressful situation for us as buyers. After living in the house for a month, we still have numerous unresolved issues (such as no caulking in bathtub, large gash in wall by the cooktop hood, lots of paint/glue/something spots on the floor tiles, pantry shelves and doors are missing as are towel racks in bathrooms). Someone finally came around and installed a gasket around the exterior door frame of the door in the master bedroom. The gaps were so big that wind, sunlight and lots of bugs came in the room. And did I mention that there were several families of field cockroaches and crickets living in the house when we moved in? The interior of the house upon closing was dirty and landscape sand was on the driveway/patio/sidewalk pavers which eventually was tracked into the house. This huge lack of details is not what we expected out of such an expensive house. ... More

Other builders should know that Iif they fine-tune their empathy and understanding and kindness for the buyers in the building process, they will be head and shoulders ahead of Pulte Builders

Major issues with lack communications and explanations with Pulte Mortgage, Employees working from home with kids, dogs in background and seldom getting timely answers or call backs. communications with building supervisors were very good (Thank you Kenny and Cody), however, some of Pultes vendors were very sloppy; leaving paint drops all over the tile floors, hardware such as several towel racks, door handles not securely fastened, cabinets needing adjustment to fit. The managing supervisor was constantly in touch and responsive. to Issues, after close of escrow many new issues have developed, including; washout of part of property from rain, trees planted to early without finished yard and irrigation, and many smaller fixes still pending (28 days from closing). After close of escrow, Issues are to be submitted to customer service via on-line rather than direct contact. still waiting for answers rather than an automatic systems response. ... More

We were one of the initial "so called VIP buyers". There are very few positive things to say about the entire process. Sales initially offered inferior lots with homes they had no experience building. The slab was poured in the rain. The unprotected (no felt covering) OSB on the roof was drenched from constant rain. This resulted in the edges swelling and parts of it had to be replaced just before closing. Too many things were done wrong and the workers had to come back numerous times to fix major items. Example, it took at least 6 tries to get the walk in shower almost correct. It is still questionable weather it will function properly. That was just the beginning. The list of complaints goes on and on. My wife and I never left the house with a smile on our faces. It was always having to email the field manager about things that were incorrect. We tried to get out of the seller friendly sales agreement many times, just wanting out deposits back but that didn't happen. So now we are stuck with a poorly constructed building which was supposed to be a home to be proud of. Bottom line if I had to do it again, I would avoid this place and look for better quality builders. ... More

No communication. Deadlines not meet. Once closed - promised work no t completed As agreed at closing. Battle entire process. Ran out of sod. Just left bare dirt- irrigation system watering dirt.

It appeared that there was a rush to finish the house by closing date. Many small items are still unresolved even after two months

After spending 500K the homeowner is forced to get a independent inspector to find all the mistakes and required corrections that should be done by Pulte.

The contractors appear to have no interest in taking pride in their work. They seem to have the attitude that they needed to get the work done and move on to the next home, with little to no oversight from the builder. Our home was not move-in ready on the closing date. There were many, many issues. The sewer was backing up on the walk through and wasn't fixed until a week after we closed, which was nine days after closing. The tile work was especially poor, including but not limited to, broken tiles, numerous spacers left between tiles (we're still finding them) and grout tracked through the house all over our tile that we paid extra for. Plumbing fixtures were not even set over the holes on the countertops in the master bath. back yard corner spotlights, that we paid extra for, are not in the corners but about a foot away. we're still waiting on a cracked window to be replaced. We cannot step in our front yard, it stays saturated and muddy. The list goes on and on. We have great neighbors and like the area and would even think about upsizing in Del Webb if the workmanship was of better quality. At this time we would not recommend anyone buying a Del Webb home. In fairness, Rob and Mike, from customer service, are doing their best to help us out. ... More

Unless there are major changes in Pulte processes, communication, follow up, and quality over quantity, we would not recommend them to family or friends.

The design center was a horrible experience although everyone was friendly. I’m a design with my own business for 25 years. I found out after the house was being constructed that I had t seen many options fir such things as doors, cabinet doors etc. I also found the pricing way out of line with the industry .

Very stressful experience. Very disorganized. No responsive.

Salesperson-mishandling of issues at closing and mishandling of issue with kitchen cabinet Building supervisor-he was responsive to issues during construction that he could control In general-poor quality workmanship and finish; poor value for a $200./sf home

Base of toilet glued together and then installed-place sooo dirty that this was not seen before closing. Mistakes hidden to try and avoid discovery. Broken tile grouted in place. Very poor workmanship for tile, woodwork, paint, and extreme dirt left behind! Paint everywhere-all over tile-granite-and fixtures! Poor workmanship on garage floor! If you want issues and disappointment and frustration-this is for you! Brought my wife to tears. These workers take absolutely no pride in their work. It’s all about hurry up and then move on. Granite counter repair found upon move in before move in. Way too many nasty surprises. Oh and they don’t cover plants-even though it was told to them that plant needed to be replaced that was well on the way to dead with walkthrough-that is ridiculous. This was and continues to be a very sour experience. I am quite embarrassed by the workmanship in my new home. Come on people-do it right!!! ... More

From sales to closing

I have had the worst experience ever in building my home.

The building process is very stressful. I would encourage anyone that is interested in living in Southern Springs to bypass the building process and purchase a home that has already been built.

We had planned on this being an interim home until a lot in a future phase but no way would we ever build again with Del Web Pulte community again. First when we signed our contract the lot was not gradin was not finished. We asked our salesman what to expect and were told that it would look like the lots next to us. As the home finally got started we had a severe fall off over the entire lot with a storm drain inlet in it. After several meetings and commitments to make changes we only got one token change that made an insignificant difference. Further meetings with higher up construction staff for us no where and were threatened with having our contract canceled and losing our significant deposit. So we got screwed. Then we found the foundation was too small and the brick on the front columns was having in mid-air. The fix ended up cracking our front porch concrete which they patched over and was too day the least nothing more than a cover up with the Crack still showing. Plumbing in walls left the walls crooked which they tried to fix but made poor attempts at best and the end result still left the walls crooked. We decided to change the trim molding in the house and what we tore out turned out to be nothing but basically pressed cardboard not real wood. For the price and the promise the quality and experience would be high end custom it was just a Pulte tract house. We are taking our complaints to the North Carolina State Licensing Board for General Contractors since they are doing nothing about the big detention pond we are left with in our back yard and cracked front porch concrete. Don't build with them. ... More

Others have already said it!!! Cheapest materials, poor craftsmanship & could care less after they gas light you and have taken your deposit.

The materials and workmanship are poor. The model homes are immaculate a setup for the bait-and-switch. Prefab walls studs are so twisted and useless sistering with scrap pieces are needed to attach drywall. Foundations are rushed and crack with relief cuts put in too late. Plaster and paint is rough and flawed. The homes outside fit and finish is also poor with visible damage that Pulte turns a blind eye to. Rough-in wiring was not completed on schedule so holes were made into finished walls. Fixtures and cabinets have defects/damage. The list goes on and on. During recent weather neighbor's roof shingles were lifting and flapping in the wind. When issues are brought up gaslighting, delay and deflection is SOP. Pulte blames the contractors like it is out of their control. They act like bystanders. A drive-by is the method used to assure quality control of work being done on the outside of the house [it looks good from here/the street]. The sales office when made aware will say a member of leadership will call but you will hear nothing but crickets. The only responsive member is the Customer Care Manager and she does not get involved until most of the problems have been baked in. Its been an absolute nightmare. Be Afraid - Be Very Afraid [of Pulte]. ... More

I was excited to learn that Del Webb included two zone HVAC systems with loft purchase. Ability to control temperatures between floors was key to my decision to purchase a loft. Had I known the two-zone control did not work or at best was ineffective in controlling temperatures between main floor and loft, I would not have invested in the loft. Thermostat in loft is always set to 68 degrees, yet temperature reaches 80 degrees, generally 6-7 degrees higher than main floor thermostat. I worry when summer comes the reverse will occur, if I cool loft to 72, main floor will be 65. HVAC vendor has made multiple trips but unable to resolve. Request for management evaluation has gone unanswered. Perhaps as one HVAC tech suggested it is a design issue; source of damper noise on high wind days remains unresolved as well. ... More

Closed on my home in December and 2 months later we are not able to live in it. Problems with every trade that participated in constructing this home. Terrible workmanship in all areas.

Terrible workmanship. Quick dry concrete and mortar is used. After it rains an ugly white stain will appear on the foundation and mortar. Builder not responsible. Bowed walls, missing texture on corners, shelf in laundry room missing, sloppy painting on doors, sprinkler head in neighbors yard. I ordered a brick based on an existing house. The bricks on my house have divots/holes. The house I based my brick decision on does not have holes. My house looks like it’s 100 years old and was in a war zone. DO NOT BUILD A DEL WEB PLUTE HOME! You’ll regret it.

This is my 8th new construction build and hands down the worse experience. Starting with my first salesperson who was so untrained and incompetent that I started looking at existing homes. A homeowner recommended a different sales person. He was very knowledgeable, but did not share complete information. This is advertised as a Dell Webb 55 community. It is a Pulte build, which has many class action lawsuits and they are building a family section within the neighborhood, which should have been disclosed. The construction manager was inexperienced, untrained and should never have been left to manage construction. The drywall had gaps between the wall and ceiling that were large enough to see the framing. When I complained about this, he said it was normal. I had built ins with a gas fireplace. They forgot to hook the gas to the fireplace and forgot to install the shut off valve. They had to rip out drywall to fix these. These are just two examples. They would not give me the keys until the house was recorded in my name, which I understand. However; they told me they submitted the information to the county in the morning. I called the county and was told Pulte uses the electronic system and it records immediately. Pulte said their process is to release the keys at noon. Technically and legally the home was mine in the morning. I have spoke to numerous neighbors who have been in their home for less than 12 months and are having serious issues, framing, roof, floods, warped sliding glass door frames and many more. They have had to hire inspectors to have repairs done or file ROC complaints to get warranty work done. I wish I would have know half of what I know now before I built. ... More

I don't have anything good to say. Until now they have not fix my door and molding in my kitchen cabinet. They said it will only take them 3 wks to order and replace my patchy cabinet.My counter top has poor quality. I don't know why you guys deliver those low standard materials . We paid you right but how come you have a poor craftsmanship. My driveway and backyard still such a mess. The pulte mortgage have not yet returned my $720 deposit .They promised to return it if we pay cash, until now they keep passing the buck. I am very upset and disappointed . I am not happy at all. It's a waste of money buying your expensive homes. ... More