Del Webb Reviews

We moved into our new home August 20th and immediately felt at home. Nice neighbors, good house and great location. Definitely a winning combination...

Great purchase experience, poor follow through with all the repairs and corrections needed. Flooring has splintered at every joint and we have been waiting for 5 weeks for a Shaw manufacturers rep to come look at it. OUR contract is with Pulte NOT the flooring manufacturer. Pulte needs to step up and make it right. There are several other issues that have been an issue for weeks.

We live out of state and were unable to have on-site viewing as our home was being built. Our Field Supervisor was great about sending us pictures, and calling to talk with us about the progress of the construction. When we came for the final walk-through and signing, we were so happy to see we had a lovely, well-built home. We still are not moved in yet, but have had an opportunity to spend some time in our new home. Everything works as it should, and the few issues that we had were addressed right away and resolved satisfactorily. We have met neighbors, used the pool, gym, etc., and are eager to move into our new community (hopefully within the next few months). We are confident that we will love it! ... More

Overall satisfaction. Our field manager has been very responsive to any problems that cropped up and there have been a few. Lots of home construction going on in the Northeast Florida area and contractors are hard to deal with when they have plenty of work. I understand that, but when you but a new home you want perfection. Overall we are satisfied. Probably more than satisfied because Del Webb gives great value.

We recently purchased a home in a Del Webb community! Construction and design were completed on time! Workmanship was superior! We couldn’t be happier! The unique floor plan we chose is perfect for us! We recommend you view their models and you will find your dream home too!

Our project manager was on top of the building process from start to finish. Our pre drywall tour was informative and amazing as every aspect of the house was displayed and discussed. Our final walk through with him was detailed and a couple of minor flaws were corrected within a couple of hours.

Great place, people are friendly and welcoming. Common areas/grounds are beautifully maintained. So many activities to keep you involved and social. Love the community.

We bought the coffered ceilings in gathering room and pulte refused to paint them as per model. I understand custom paint in model but we paid for the upgraded ceiling and didn't get it. John flatly refused.

I bought in a senior community, but there are no accommodations for seniors in the house. As a few examples, the cabinets are close to 7 feet high. Shower heads have no adjustment for height and there are no grab bars.

Everything was done exactly as requested and our Building Rep Jacob was just wonderful. We loved Allen too. They both responded quickly to any questions or requests we had. I am very happy with our beautiful home. Even the construction workers were respectful to the current owners.

Our field manager sent progress photos each week

Our home done on time or ahead of schedule.... only ray of light in the Hilton Head Sun City hierarchy was my Building Mgr.... everyone else couldn't care less on what you wanted or what you NEEDED. Once in, the building contractor - building the new home next door... totally disrespectful of my NEW property and started work before 7:30 am with men all over the house.... garbage on the lot and the street. Working on my brand new lawn.... and blocking the street and driveway. Now, the landscape contractor that you are forced to pay for on the north side... is doing the worst job (for everyone) possible.... sorry I gave away and didn't bring any of my LAWN care items... since it was supposed to be taken care of... HA! ... More

Everything as they said it would be. They send picture during the construction since we were in other state. Haven't met any unhappy neighbors with anything. If your unhappy with something in your home there right there to do there best to please you. More than HAPPY!

My home was built on schedule and I was part of the process at each step of the way. After closing I had a couple of issues - nothing serious - and they were addressed immediately with no issue.

We have a great home.

House address out of sequence with the rest of the street therefore delivery people cannot find or think we don’t exist

Pick the home you like, see it in the morning, then mid day, then evening. Then you’ll know if it’s right for you.

We like our new home. Communication was good during the construction process since we were living out of town. Couple of minor issues but they were addressed quickly.

The hot water issue could have been handled much faster by replacing the regulator instead of waiting for parts. The exhaust fan in the kitchen wasn’t connected to outside. Took about a week to correct. Still waiting for a door lever for our den. Been here nearly two months now.

The best advice I can give is to make sure you know what you are getting. There are many things about the models that are not standard. Do not assume anything you see is going into the home you are contracting for. Go threw the model you like with your sales rep and let him tell you what is in the base price and decide every single upgrade you want. Like outside flood light, can lights in a particular room, under counter garbage cans, an extra outlet somewhere...everything just be spelled out before you sign on the dotted line. Upgrades can easily exceed $70,000.

Had issue with microwave, but overall Del Webb Home experience was very good.

Stay involved in the building process. Don't assume anything.

The process of building and buying the home was great. But the landscaping was/is a huge disappointment. Which really sucks because that is where the "Curb Appeal" comes from. So, Okay; just a minor mistake, let someone know and they will fix it. LOL The repair job was no better than the installation. At some point it's just not worth the stress. They don't care about the quality of work, and they are not going to change now. Really it's a shame, our building, buying, and move-in experience was tainted by one poor quality supplier.

We believe the supervisor for building our home truly gave it their best, however, after being in the home for over a month now, it’s apparent some of the trade contractors who actually did the work, were not consistently careful, attentive & thorough in executing their required work.

This is a 55+ community and Del Webb has been building this type of home for many years. The design and build process is very streamlined. As with any design, the end product is only as good as the people who are doing a job. The home is structurally sound and well-framed from what we could see. There are a few options, there could be more for this age group, such as a walk-in whirlpool tub and ground level entry, in the event of wheelchair needs. Many of the costly upgrades do not seem to get the attention they require, and the warranty fix is relied upon heavily. The warranty people are great to work with, but only the items the homeowner notices are addressed. There should be checkpoints by a supervisor at the finish of every part of the process and then the home could be a "white glove" delivery without any extra cost of sending tradesmen/women back to finish. ... More