Del Webb Reviews

We love the area and the amenities, however the building quality left us frustrated. We faced several fairly unfortunate issues related to quality. When brought to the attention of our CM, we were, at times, left with dismissive answers and the feeling that they expect us to just “live with it”. Other times, minor issues were addressed. Poor workmanship is evident throughout the home. Some examples are framing and drywall issues, broken tiles, areas left unpainted (only primed), bowing/slanting of walls and ceilings, plumbing issues. Further issues were uncovered when bringing in an electrician to hang lighting - crude workmanship was covered up with a large amount of caulk that needed to be removed. We understand time pressure but for the money we spent on this home, it was disheartening to realize quality was skimped on. ... More

Buying process through Pulte was clunky. They must of called or emailed over 10 times needing extra items for closing. Workmanship in house house isn’t great, cabinets are cheap and not sturdy, the floor are not level and square so I can see lots of caulk between trim and floors and some light switch plates also aren’t flush to the wall or tile. Landscaping is terrible, grass is always overgrown and weeds throughout the yard. It’s confusing because the grounds near the sales center look great, hmmm… it sure what my HOA fees cover. Not that impressed with Del Webb and we are first time buyers at Del Webb. And dear Gid why is the pool not done yet??! ... More

The process of choosing our lot, decorating, building, and financing our new build home was very exciting and a great experience, so during that time I would have gladly recommended (and did) DelWebb/Pulte to others. However, now that we have moved into our property it has not been a very good experience. Construction crews building other houses around us start at a very early 6:00am almost every day (sometimes even a little earlier), including Labor Day. They also constantly play loud music while working - which is rude, inconsiderate and annoying - as well as against Pulte Construction's rules. We also heard from a neighbor that when the house was completed but still vacant before we moved in, some workers were using our outdoor electrical outlet to plug in their equipment for use in other houses - which probably affected our electric bill as it was already set up in our name. So, there do not appear to be any foremen or supervisors for these workers and it has been very difficult to reach any one to handle our complaint. There was also some incomplete workmanship in our house that has needed and continues to require repair. All of this has made the new build experience with Dell Webb/Pulte very disappointing, so at this time I cannot recommend buying or building a home in a new construction neighborhood. ... More

The quality of the people is great, very friendly and welcoming. We had the whole interior of our home repainted and some drywall repaired, we paid out of pocket for that. We still have an exterior wall that needs paint also. I do not believe the house was cleaned after construction, I am still finding drops of paint on countertops and dust that should have been cleaned prior to us moving in. But I will say overall so far we love our house I just wish there was a little more attention to detail.

We enjoyed watching our dream home being built. The quality and expertise going into the building process was excellent. Steve our building manager was wonderful and kept us updated with pictures of the process every Monday morning. We can’t say enough good things, everything went great.

I would never again have Pulte build me a home and I would not recommend them to any one. For a home costing well in excess of half a million dollars the finish materials and workmanship are very poor. The landscaping is a joke and has rendered most of our lot unusable without expensive repairs. When we raised the issue we were told “well we just assume you are going to fix it anyway.” I have previously owned a Del Webb home and it was a very good house, that is no longer the case. Buyer beware.

It took 6 months for our home to be built and we have lived here now for 2 months. We love the home and the community. We loved the choices we had with the house room extensions as well as all the choices for the house finishings. Most of all we love our community with the friendly neighbors and beautiful ponds.

Painful process but nice home. My next move will be either to live under a bridge or the cemetery.

Be more flexible to allow buyers to change floor plans would be great. Otherwise, my experience was great with Pulte. They have great website to track the progress, design center. Floor tile installment was very pricey, it would nice to include as standard base price.

Process went well especially dealing with mortgage reps!

Felt like bait and switch on the financing end. Stuck with Pulte on everything for one-stop shopping convenience. Very misleading info on interest rate and incentives. Lead to believe both incentives and lower than market rate were in effect. However, did not find out until first closing estimate was dropped on me that the interest rate would be 7% in order to get incentives. Told I could exchange incentives in order to buy down rate. Then multiple last minute underwriting requests with only a couple of days to closing. Was told everything approved and then another request. Left and right hand were not communicating. Seemed like all notifications came at the end of the business day with no way to react. On one occasion, I was told of a problem with the loan at the last minute on a Friday. Had to go all weekend to even find out what issue was. Almost pulled plug on entire purchase due to this. Advice: have your own mortgage company lined up! Do not rely on Pulte. ... More

Overall we found Pulte easy to work with and the process was quick, easy and streamlined. We truly enjoyed working with Alex, he is an asset to your team. Responsive to calls and always available to answer any questions. He fixed any issues we found immediately and to our satisfaction.

We truly love our new home — the layout, the design, and the overall space are exactly what we were hoping for. However, the quality of workmanship has been disappointing. From the start, we noticed issues with finishing details, materials not installed with care, and areas that feel rushed or overlooked. While the house itself has great potential and we’re happy to live here, it’s frustrating to see corners cut on something that should have been done with pride and attention to detail. We've had issues with the gutters, sliding glass door, concrete driveway, plumbing, to name a few. With better workmanship, this home could have been exceptional. With Pulte being the only builder in Sun City, homeowners have no choice and must deal with it. ... More

From contract to closing everything went extremely well. I did have one issue after purchase that I feel could have been handled better . But overall I would strongly recommend a Pulte purchase.

The buying experience was good. The only downside I experienced was Del Webb' unwillingness to share specific technical details regarding the wiring specifications in advance of the purchase. The closing experience was good. The home supervisor stayed on top of critical issues (HVAC for example) prior to closing. The warranty service thus far has exposed some electrical issues that Del Webb warranty challenges. First, the second floor electrical system is all 15amp. When I plug in a Dyson vacuum cleaner, some lights dim briefly (but the circuit breaker does not trip). I think this is a system weakness that needs to be addressed. Pulte Warranty/Raliegh disagrees. Second, given NC weather, I think the home electrical panel should include a whole-house surge protector that was not included. I must say Ideal's (Pulte's electrical contractor) quote for adding one is reasonable. Finally, I want to recognize the low-voltage contractor's service team for working out some subtleties caused by Google's interaction with Nest's firmware. They were patient, and stayed on-task and the system is now operating per our expectations. ... More

Our entire experience prior to moving into the home was made wonderful by our construction manager. He treated our home like it was his own. I will always be appreciative of his expertise, his attention to detail, and his kindness. Del Webb Nocatee is lucky to have Morgan representing them.

Nicolette in sales and Josh in construction were amazing and made the entire process easy. Outstanding communication and responsiveness.

The whole process from sales, design, construction, and closing were seamless. Any issues/delays due to weather were promptly communicated and resolved.

Smooth and seamless home buying experience…from dirt to move-in!

Sales agent Danielle was great in helping us work through options, and construction manager Marcus kept us informed and oriented throughout the whole building process. The whole process went very smoothly and efficiently. We highly recommend buying in Del Webb Carolina Lakes!

We had an excellent overall home buying experience in Del Webb Minneola. The standouts were our sales representative and construction manager. Our sales rep was friendly, informative and helpful throughout the process. She clearly explained all the options and pricing for our home model and was never pushy. She was a great help in getting the lot we wanted. The Del Webb portal is a great tool for reviewing structural and design options. We spent a lot of time going through it before signing our contract and preparing for the design selection appointment. Our construction manager did a great job communicating progress during the home build. We appreciated his regular updates and photos. More importantly, he took the initiative to correct workmanship issues without prompting and addressed the minor items I identified during walk-throughs without any hassle. He clearly wanted to deliver a quality home and we are pleased with the results. ... More

We love our new home. Alec and Jeff have been very responsive to issues identified before and after closing.

Our sales person was very helpful and patient, never felt pressure and he was considerate of our situation.

Great experience when purchasing our home! Would highly recommend!

Overall the process went pretty smoothly. My new home is well contrusted and passed an impartial review. I was pleased with the effectiveness of the sales staff, loan offersers, construction crew, settlement services etc. However, I had two issues. The first, regarding the time to select many items for the house took too long and was combersome for a single individual in the time provided. I had to select all the electrical (e.g., outlets, range, lighting, etc.), indoors (e.g., cabinets, color skim, knobs, tile, etc.) and outdoor designs (e.g., color for siding, brick, etc.) which took over 8 hours. It was a very long and exhausting process. My recommendation would be to break up the process in two days. I will have definitley made different selections if allowed more time to think about things during and after the process. Secondly, more information would have been appreicated if made available. That would have left me with a clearer picture about future and total costs regarding speakers installation. Since the information was not provided upfront, the additional costs were not anticipated and I would have definately made a different selection, if the total cost were presented. Other than those two issues, I am happy with my new home. ... More