Del Webb Reviews

Too many items left out, would use a bank for a loan instead of Pulte

Closing was delayed due to lack of ability to communicate with the city vendor which was not true. After showing how perturbed we were, then they suddenly Pulte was able to get the meter installed. We had 2 turn overs of construction managers, no explanation. poor communication. Roof in garage not installed correctly-leak, but was repaired. Water in tun not draining due to glue and debris. This was repaired. Dried urine on toilet seat -workers should have been using porter potty. HOA fees include irrigation and landscape maintenance which is not holding up to their promise. Lawns are not watered and taken care of and not fair to have to pay for this lack of care. ... More

We used all aspects of Pulte services a d could not be more happy. The building superintendent has and continues to be responsive and available. The insurance team has helped lower my rates on 2 homes and 2 cars and the Mortgage team made everything easy by being thorough and flexible.

Everything was great, cost of the lot was very high but worth the great view

We purchased a spec home in the final phase of our development. Pulte offered strong incentives to settle quickly. The upside is that we got a great value. The downside is that there are things about the home we would’ve done differently had we been able to customize it at the outset. The construction manager responsible for the home was extremely responsive and helpful prior to and immediately following move-in. Overall, we are very happy with our home.

Everyone I dealt with was committed to providing excellent service.

It was absolutely a pleasure from start to finish

Working with one of the Pulte Mortgage people was the biggest drag of all, Zero to One star is what keeps Overall from being a 5 star; Quality of workmanship was shotty in a few areas; Trustworthiness was close to 5, but we had to alert builder about things that were promised in written things not done; design center cost were marked up way too high on several items; vendors are way too slow responding to warranty ticket items, then they don't really do anything to correct issues on the first time. Overall, we love the neighborhood, we love our home, we have no regrets with our decision to building our home in DW Fulshear. If everyone was like Alvaro, everything would be 6 stars out of 5 stars. ... More

The only suggestion that I would give, when you hand out the keys to your house and mailbox at closing, they should give you your pool fob. I closed Thursday had no access to the pool until the following Monday.

More information for available additions prior to buy like gutters, doors, and patio. More upfront

Shower door leaking in the home 6 weeks still waiting for repairs, damage tiles , need touch paint was told i need to wait 1 year for warranty to get it done

Mark my agent followed up quickly on my texts and phone calls. Lexavier and Tim also followed up on my calls. Only met them the last month of my buying experience as I purchased a home ready for closing. Even after closing they both quickly responded to my concerns or questions. Overall a 10 out of 10

I had a very good experience with the Pulte construction group. Sam was very attentive to my needs, and what I wanted included with the home. Oliver as well has been extremely attentive and proactive. Both men are very good additions to your team. I would suggest the Del Webb homes to my friends.

This experience has been like night and day from our previous home. Luke, the construction manager, kept us informed on the progress of our home. Tracy with Customer Care, responded immediately with any concerns we had with our home.

Our home is wonderfully designed, lots of options, and a quality build. The community is beautiful and well laid out offering ample amenities with a fabulous lifestyle director. This is our 3rd Del Webb community and this one had the least informative salesperson and by far the weakest customer service division.

The construction manager did no quality control/management on the home because from the start we had to call warranty service to get items repaired and had our walls ripped apart due to electrical shortage problems. Stripped out parts were put in and the list goes on. The front tree is dead but isn't covered because it's a landscaping issue and that's not part of warranty. We didn't even have a choice of the tree we wanted in the front yard even though we were able to choose all the options of the home from the ground up. Not the quality and experience we were expecting when we choose to build. ... More

My experience of buying a "spec" home (already framed) in May 2025 was so easy! First, Derrick showed me several and with the designer selected products, I was able to visual the final look. I decided on the perfect house for my needs, in a 55+ community. Jim was the construction manager and he kept me informed of the progress with photos and emails. He's been a great resource from the start. The team that built the house is working in a time of rapidly increasing costs. Pulte's quality and value are equal to, if not better than, their competition. I have had the opportunity to build 4 homes in my adult life, with 4 different builders. Each has their pros & cons but the Pulte experience was second to none. My home is now my sanctuary. ... More

From the initial sales contact with Gil, to the post-purchase walk-thru, follow-up, and contractor referrals with Chris, the process was seamless. Pulte has so many resources available to help with the actual purchase, which is very convenient for an out-of-town buyer. The community’s amenities and support personnel are top-notch! A very positive experience….I highly recommend.

From our initial visit to Carolina Gardens, we were impressed with the professionalism of the Pulte staff. Our sales representative (Jimmy) was extremely helpful and accommodating, showing us numerous homes and answering our many questions, all in a very short timeframe. This truly helped make the decision to purchase a home here in Carolina Gardens much less stressful. And once the decision to purchase was made, dealing with our Construction Manager (Nate) only helped us to confirm that we made the right decision. Nate was very personable and helped us feel very comfortable with our decision to make such a big move for us, leaving our home of 43 years in another state, and move to Carolina Gardens here in NC, As with any large purchases, it is likely that some things will need to be addressed, and our was no different. However, when we did need to call or text Nate with an issue, he was very prompt in his response, and very thorough in seeing all of our cares and concerns were addressed to our satisfaction. All this to say that we are very pleased with our decision to purchase our home here at Carolina Gardens, and are pleased to call this community our home. ... More

The Pulte Mortgage loan processing experience is horrible. Look somewhere else for your loan unless you enjoy being stressed, dealing with ridicuous requests, and lots of mistakes in verbal information you are told and papereork errors. The Pulte built house is fine.

Both our salespeople and our construction manager were fantastic to work with! There were no high pressure sales... just answers to our questions and patience while we made our big decision. Our construction manager was top-notch! He was knowledgeable, courteous and very responsive! Best home building experience we have ever had!

Great group of folks to work with. Love the quality and the Dell Webb concept. I would definitely buy again if I needed to.

My purchase was very smooth and professional

Overall a positive experience prior to closing. Mark with Sales was responsive, knowledgeable, and flexible prior to closing. The mortgage loan team was disjointed and difficult to work with. All requests from the team were responded to immediately, but then it could take weeks to get a follow up response. No one seemed to work together. Trying to schedule travel for closing when we couldn’t get a firm date was difficult. Understand keeping it on the family and offering incentives, but be sure to deliver and communicate. Cole the contractor was great; answered questions, did walk through and an overall fantastic person. Disappointed after the closing was complete. No follow-up, no thank you, no welcome to the family. I expected more from Pulte or Del Webb. Went to office to say hello. The staff had no idea we had purchased the home. Didn’t receive any warm welcome or thank you from anyone along the way. Bought the model/sales office, so there’s been confusion with USPS, deliveries, etc still showing home as a business not a residence. Love the community and the residents! ... More

In general, the experience was OK. There were options that were not available when we purchased our home. It would have been nice to have these options available. The quality of the work is good, however, a wider garage would be nice. A little tight for two cars on the two car garage. We have been here for a little over three months, just one issue so far. Hopefully no more. The landscaping is very nice.