Del Webb Reviews

Overall experience was great... John G. has been a great help also

Very hard to get things repaired. My drive is cracked, which I know they did it. And they keep telling me I have to put it in at the 11 month. Why so they can put me off and I have to live with a cracked and cement dropping driveway. I don't believe they will ever fix it. They will keep on putting me off. Surprise!!!! I'm not going away.

Such a great experience. Great customer service

Repairs have been slow, if at all at this point. Still waiting on repairs to be perform. Some construction is very good but other installations are poorly done (shade installed 8 inches short, kitchen shelves that collapse).

The quality of the home is excellent and the professional crew and staff are top notch during the whole process

Our experience with Del Webb was generally good except for an instance of their trying to charge for a change order which was necessitated by their mistake. Utilmatelly the charge was removed.

Nice people - overwhelmed, not trained for positions held, sub contractors skill set is severely lacking. Communication between what was agreed to in contract and construction has gaps.

I am a disappointed that I can hear walking from the unit above me. I was told that the "great" construction would prevent that. I may need to move. Not great responses from follow up work.

Closing comments regarding our buildout experience!!! Let me start by saying following our first introduction to and with our building Superintendent we have had the upmost confidence in his abilities and commitment to deliver the best quality to the buildout of our home. He has both met and exceeded our expectation all along the buildout process. In addition we offer our upmost confidence in our Warranty Services Mgr. his abilities and commitment to deliver the best quality follow up on all the issues left behind the buildout process. Our initial introduction to/with our Building Superintendent expressed our expectations for this build out and that was/is “ in Life and Work commitments should be “Do it Right the First Time”, we tolerate followup repairs to mistakes and less than Craftsmanship! *Pulte as a builder you should be embarrassed with the lack or care/quality tolerated/reinforced in your building process! As an example we experience a leak in our roof through a faulty roof vent shroud, just weeks into our build out completion, and sadly the roofing contractor who came to repair the faulty installation said,” this was not an uncommon leak experience” We payed extra time and attention to every phase of this build out, and documented months of mistakes and followup repairs, definitely not following our expectation for “Do it Right the First Time! Again complementing Our Build Out Supervisor for accepting our e-mails identifying issues we brought to his attention and his response back to us along the buildout with his followup to correct these issues. *A majority of your subs did not have that commitment/craftsmanship to “ do it Right the First Time”, as examples by your window system distributor/installers did not take any care, time or effort in installing our extremely expensive ( High Impact Window systems @ $10,000+ ) that being said, on a majority every window system was damaged. Your drywall installers missed/covered over by majority ( 10 at last count ) wall light switches/sockets, A/C vents and a Stereo Speaker. 1. Window system damaged, Front Bedroom Replaces 2. Four (4) Unexposed A/Vents , MBR closet air Kitchen Air & Den air, 2nd Bathroom vent fan unexposed 3. Family room Speaker unexposed 4. Cafe/Kitchen electrical outlet unexposed. 5. Laundry Room light switch unexposed 6. Front porch and hall light switch unexposed and extensive damage ( 5 cuts in our dry wall in attempt to find our wall switch ) 7. Lawn and shrubs installed on 6-4 & 6-5’19 and little to No Watering schedule was set up for the next week, shrubs & lawn began to wither/die! Our Complement to the commitment to excellence from your Tile installers, Finish carpentry and Painters as well your Post Closing Warranty Service Mgr. & trades being committed to correcting the mistakes/lack of craftsmanship your buildout trades offer during their phase of construction! Our complements for tile, trim and plumbing ie: Master shower, 2nd Bathroom, Back splash and Whole house Floor, Crown molding and Trim given we made a big investment ( $25,000 ) in tiling our entire home. ... More

Overall good quality home; however standard quality of kitchen and bathroom cabinets, floors, gate is mediocre at best. Option upgrades are overpriced and force the buyer into doing projects themselves after closing that ends up saving tens of thousand of dollars.

The home selection process was very efficient and once the home was ordered, the construction execution was amazingly fast and efficient. Our home is awesome and we are thrilled!

Chase is outstanding! Great attention to detail and follow up.

Del Webb builds a nice looking house. Everyone who you work with is very friendly and helpful. The service people have been very responsive. But, the quality of the original workers who do the finishing work on the houses leave a lot to be desired. Thankfully we are getting things done little by little. I think there needs to be a better quality control system as the house nears finishing.

paint comes off walls, 24 inch centers on some walls can not hang cabinets, if something is wrong no one fixes it during construction, it seems like the house has to go up as fast as it can and don't care about quality of home, don't prime walls before top coat, worst home I ever had

Love Del Webb! Living the dream!

The process for picking out your building products such as flooring, cabinets, etc. is a quick process. Would suggest looking at the showrooms and having a good idea of what you want in your new home beforehand.

The building process is very stressful. I would encourage anyone that is interested in living in Southern Springs to bypass the building process and purchase a home that has already been built.

Pay attention to options available.

Do not accept last minute walk thru. Check solar system carefully ours was incorrectly installed.

Workmanship is a bit sloppy

Final punch list was difficult to complete in a timely manner. All complete now after 40 days, very happy with result- just a frustrating timeline.

From the no pressure to purchase sales staff, to the decision of building a new home and then working with the design center and field supervisor, it was a great experience with little stress that the house would be built with high quality and attention to detail.

Our build went well, and was finished the exact day that was planned several months prior. Very nice inside and out. For the price, plywood/osb should have covered the entire house; not just certain sections. The are a few other very minor construction decisions that I wished could have been reviewed prior to certain phases being completed, but overall, I'm extremely pleased with the finished product. Cost wise, you pay for convenience of having items installed during the build. For example, the ceiling fans will be somewhat more expensive than buying them and installing them yourself. Everything seems marked up, but to pick it out and forget it until you get your keys does have its merits. Just do it! ... More

The construction process and end product is sloppy. Messy chaulking, splattered paint, chipped/stained concrete, crooked knobs/tile, nicked counters/doors/trim, sod not rolled and left with large gaps, electric outlets not at same level/crooked, light switches poorly placed. Solid construction but all the nice detailed work is missing. Great community though.

I couldn't be happier! I have wanted to live in a Del Webb Community for several years and am so glad we found the Lake Oconee community to be perfect for us. The house is beautiful, the team here is professional and goes above and beyond to solve problems, answer questions and provide help.