Del Webb Reviews

This was the first time my husband and I had built a house from scratch and Del Webb couldn’t have been more helpful. From the initial application process through the actual construction of the house and finally settlement they were always there for us making the whole experience easy and enjoyable.

Overall very pleased with the maintenance service orders submitted. Scheduler and crew responded promptly and did excellent job. Workmanship can be improved. Several places such as granite top, concrete surfaces are "rough". Plumbing - so far good. The only item feels very disappointed is the kitchen vent hood. The 36" vent hood from Whirlpool can only provides draft on one side because of the weak motor and the motor being mounted on one side only (verified and replied from Whirlpool). This leaves the other 2 1/2 gas burners on the cook top essentially "smoke" and useless to a certain extent. ... More

Quality is the best, and follow up since purchase has been 5 star!!!

We were told thinks by the salesperson that were not true Workers only care to check off their job. They would paint over anything just to check off their job. We still have crooked walls, bad sparkling, would floors that have many lose areas. There would have been many more thinks wrong if I did not throw a fit before we move in

All employees were extremely helpful, courtesy and responsive to all our questions throughout the whole process

WE HAD NUMEROUS ISSUES BEFORE CLOSING AND OUR PROJECT MANAGER DID EVERYTHING HE COULD TO BE SURE THAT THINGS WERE ADDRESSED BEFORE CLOSING. HE MADE SURE WE WERE COMFORTABLE WITH THE CONDITION OF THE HOUSE.

My home was not ready when promised. It has a plethora of problems some of which are being addressed. I also was not offered all available options when I selected the interior finishes so beware whom you deal with.

Closing was an awful experience. Kevin is outstanding.

We are still waiting for Pulte to respond to our request to fix a couple of issues.

Very pleased with the house we chose. A few things we would change but on the whole very, very pleased with how everything turned out!

The interaction with Del Webb (Pulte) representatives has been outstanding. I was very surprised to see the lack of the same level of professionalism with the landscaper, however. Three of the plants they provided were already dead when planted, and they would not replace them even though I was in the 30 day period for identifying issues. They seem to be out of sync with the quality of Del Webb.

In the excitement of building a new home, pay attention to the small details.

Responsiveness is really bad.

Contractors are running Pulte builders

Many sub contractors that represent Pulte very poor skills and it seems it’s more about quantity than quality

By today’s standards I believe our Del Webb home is as good as any mid-range new home, and better than some. We had an excellent field manager who worked hard to deliver quality, but it largely depends on materials and the actual laborers. Materials are mid-range. Laborers move very fast and sometimes pay less attention to detail than I wanted. This is today’s world, I guess. But we pay top dollar for Del Webb. Maybe not River Oaks prices, but this isn’t River Oaks. One serious issue for us was our sales person who mis-informed us on several issues. We only had one sales rep. Maybe others are better. I would give a much lower “trust” rating if it was only based on sales. Another issue is having to make so many decisions so quickly, based on very little information. Read everything, including HOA rules, before you commit, and try to fully understand each each design decision before you commit. In the end, it’s a nice place to live, and we do have a pretty home. ... More

Build and construction quality excellent. Any repairs were immediately addressed. Nick our construction manager was awesome and very responsive. He made sure everything was to our satisfaction!

The build quality of our new home is excellent! We were also impressed with the responsiveness and support from our Field Manager, Kohl F. However, the landscaping by Pulte's preferred contractor was a major disappointment and we will need to redo it all. Do not use their contractor. You will regret it.

Workmanship suffers due to limited time subcontractors have to complete the job.

I'm not happy with the quality of the workmanship on our tile floor. Grout is not even seemed like the just slapped it down quickly, didn't use spacers so grout lines are uneven, some tiles are raised not happy with this. We were told they are within the quidelines. If they can get them perfect in the model homes the quality should be the same in all homes. Very discussed!

As we prepared to relocate to Lakewood Ranch and Del Webb, we had the assistance of our great sales consultant, Jen D. From the very beginning, she was extremely responsive to our questions and plans, and made the buying process so easy once we were ready to move forward. She had incentives ready in a timely fashion that helped streamline our decision-making process. Once into the build, our project manager, David B. was an extension of the responsiveness that Jen had already laid down. David was a real pleasure to work with, and always had an answer for us when we emailed him anything; it probably helped that we were local while our house was being built, but that didn't affect his communication. When all was said and done, everything came together smoothly, and what we inspected at our Celebration, and the minor fixes that David committed to complete in the week running up to closing and move-in, was excellent. Every day that we've been in the house have reconfirmed our decision to move into Del Webb LWR. ... More

No flexibility

We are very happy with our Del Webb home. It was built in a timely fashion and there were numerous options and upgrades. The quality and standard is excellent. We found on our trips to check on the building of our home at different stages that there was a pride in workmanship. The building site was tidy. There was an obvious communication and respect between the managers and tradesmen as any hiccups were quickly addressed and rectified. We are very pleased with our new home and would thoroughly recommend Pulte and Del Webb.

We are overall very pleased with our new home. We do have issues but they are being taken care of.

Design of the home is outstanding and they back up their work with great pride