Del Webb Reviews

We bought a home that was ready to move in. The purchase and loan application process was very easy. A great web page made it easy to upload documents and check the application status. Closing was painless. We feel that Del Webb offers a great product for a reasonable price.

The price listed online, doesn’t include the cost of the lot. Cost of options & lot, can nearly double the online price.

Very pleased with my new home. Any issue had been addressed and completed

From the sales rep to the site management team, and everyone in between, these people are the best! They know their field of expertise and cannot do enough to make your entire experience a pleasure.

Field Manager very responsive and accommodating. Nice upgrades in my model home.

Overall, our experience has been great. The build-out went smoothly, and there were no major issues with our home. There have been some minor issues, but so far, these have been competently handled by the warranty department.

We had talented, professional folks helping us through the entire build process from sales to design to build to closing. Fantastic support that really made the difference. The home turned out better than we imagined.

While I love my new home, due to the number of issues I’ve heard about from my neighbors since moving here, I am concerned that Pulte is trying to build too many homes too fast in Del Webb Nexton which is resulting in a loss of quality for quantity.

The house is comfortable and meets my needs, but not everything was perfectly done inside. There were issues like front doors not working/not sealed properly, leaky faucet in both of the bathrooms, and a number of cosmetic issues throughout the home. The mailbox is very far away from the house, around the lake, and is very inconvenient for an elderly person to reach. However, the managers of the property have been responsive and the issues were resolved quickly. The staff in DelWebb are friendly, responsive, and helpful.

Despite the beautiful location and first-class amenities, our home was not move-in ready at closing. Our assigned field manager was more interested in receiving a positive survey response instead of fully addressing the deficiencies that, if resolved, would have made it so. While appearing to be accommodating towards correcting our issues (that should have been taken care of before we closed), his aggressive approach toward the survey results was his obvious priority.

Initial Purchase When we first walked through the model homes, we were surprised at how great they all looked, and after a lot of discussion, landed on the Sanctuary floor plan. It will make the perfect retirement home for us. The Del Webb (Pulte) agent was helpful, knowledgeable, and friendly and led us through the process, addressing all our questions. Design Center The design center appointment is extremely important, and though long, it was fun. There are so many options from which to choose, and our consultant helped us determine the best choices for our vision. Can't stress enough that before you go to the design center, have a vision and a plan for how you see your new home's style. Build Process We were out of state during the build so relied heavily on the weekly updates from our field manager (from Del Webb) and our realtor. Our field manager did everything he could to answer our questions, ensure the build went as smoothly as possible, and that the home met our expectations. And when it wasn't right, our field manager did what he could to get it fixed. This process was also helped by weekly photo updates from our Del Webb agent and our realtor. Final Inspection This took longer than we expected. Mostly because we expected better from the painters than what we received. It wasn't awful, just didn't meet our expectations. I'm sure they weren't happy to have to come back and see all the painter's tape on the walls of spots they needed to fix. We know and understand they are over-worked and rushed. I'd encourage them to slow down and do it better the first time. We were also disappointed that he house wasn't as clean as we should receive for a new build. The tile floors had stains and spots; all the window slider tracks were caked with dust and dirt; the HVAC filters were the same; even a couple grimy hand prints on the wall. Not the end of the world, but certainly below expectations. We had a tile and stone company come in and clean and seal the tile floors. We had expected that would be done as part of the purchase. Value Overall, we definitely received a great value with this home. It's fantastic and we are happy we bought it. The items that didn't meet our expectations are all inconveniences, not catastrophes. ... More

Stone Creek used 116,000 gallons of water on our sod prior to ours closing. After our closing we had inadvertently and quite accidentally and mistakenly used 92,000 gallons of water on our new sod. Isn’t that an excessive amount of water and a waste????? Perhaps your notice/awareness Regarding watering new sod to new homebuyers could be made with more emphasis regarding the awareness of the first and second water bill!!!!! It’s been very upsetting to get our first water bill - $733.46!!!!!! It’s absolutely absurd and a shame that we got this kind of bill!!! Very upsetting as new home buyers to Stone Creek!!! We have never experienced this kind of water bill anywhere ever!!!! This should NOT have happened!!! We would trust you more had this not have happened!!! Perhaps literature to new home buyers could be written with a stronger warning regarding their first water bill!!!!!! ... More

The sales, design and construction management staff were friendly, knowledgable and professional. They helped guide us through the process, answered our questions and quickly responded and addressed any issues that came up along the way. The homes are built well and the products that they use are high quality. We were very satisfied with our Del Webb Mirehaven experience and would recommend them to others.

Stay on top of everything, and make sure you get a well seasoned field manager.

No doubt we will never regret our move to Del Webb. The Pulte team provided complete contact information for all services in their impressive Homeowner's Guide. Furthermore, many key people anticipated our questions and concerns , even those we had not considered. They visited us early on to ensure everything was going smoothly.. The Riverwood community has welcomed us with open arms and many fun invitations. We are excited about years of cycling with wide, safe paths, playing ping pong with new friends, pickle ball, golf, and much, much more. Maybe we discovered Camelot or closest thing to it. Love it here. ... More

Very Satisfied with my new small home, went from large home to small space, but, love every inch, use all of it and very easy to keep. Well laid out and good quality, builder easy to deal with.

We have had nothing but a great experience with our new home purchase. Beautiful interior design and quality craftsmanship all around. Del Webb designers thought of everything to make their home design your dream home. You won’t want to ever move. Love the peace of mind knowing our home is everything we need.

In my case, I selected granite for the kitchen counters from poor samples and I am not totally satisfied with the finished product. The sample that was used did not include the total design and/or colors included. Very disappointing.

It was actually hard to chose which model we wanted to build on our lot. great designs and features and very good customer service & communication from our construction supervisor, Jason, and our salesman, Steve, during the whole building and turnover process. Beautiful community and can't wait to use the club house as soon as it's completed.

CCR's are too restrictive regarding planting of back yards

Make sure that all items that you have noted in the walk-throughs are taken care of. Especially the painting. Only about 60% of the painting touch-up were fixed.

Be very careful with the title company. The instructions were misunderstood and now we have to hire a real estate attorney at our own expense to make the corrections. The house is well built and we would always buy a Del Webb property. Their people are the best.

Moved in in a July. Great service from all at Del Webb. Meeting new neighbors daily.Can’t wait for the clubhouse to get completed.

From the beginning, the quality of workmanship was horrible, price paid was too much, responsiveness to issues was and is poor, trustworhiness is very little.

Empty promises. No follow through. Poor quality workmanship.