Del Webb Reviews

Make sure you go through the home, during walk through, and mark anything that looks awry to you. Don’t forget to check the light fixtures. Make sure any flaws are given to the builder’s representative. I have found anything under warranty, which is not an emergency, they want you to fix yourself, before they respond. After response, you will have to wait for weeks before fixed. My walk through was 2 months ago and nothing has been corrected as yet.

We found that Quality was not as important as selling home and constructing them fast with poor quality and workmanship nothing was done paying attention to detail. Using damaged products and trying to pass them off as new . Painters that could not take the time to take the electric plates off just painting around them and leaving the plate with paint on all the edges...Plumbers not finishing there work in bathroom sinks leaving fittings leaking and faucet knobs lose and turning. Leaving backsplash tiles cut and the edges like razor blades....Doors hung that would pop open when you close them and a front door that would only stay closed, you would have to use the bolt lock or else the door would open up...A three thousand dollar up graded paint job that was washable that you can see the primer paint coming through and caulking used to cover numerous mistakes or molding that was not straight. As you can tell by now we were not pleased with the construction of our new home...The builder was Pulte construction and if there is one light in this mess it was there follow up representative( Gianni ) who tried his best to make things right. I understand that new homes require a punch list of small errors but these are way above a punch list most of these things are just poor workmanship or just not caring . This is not my first new home that we built in Florida not tot mention home we built in S.C. and N.Y. and this is by far the poorest house we have ever built. ... More

I love my neighborhood and my neighbors but it shouldn’t be my job and time to make sure things are done correctly. The sales people and construction managers are very nice and friendly but the quality of their trades people is poor. I am talking from the painter to the lawn people, poor quality. The required or recommended contractors (pool builder and window coverings don’t call you back to remedy problems. The only time I have received a timely response is when I contacted a company Vice President or regional president. They told us that one month after closing they would call and make an appointment for our one month warranty issues and it’s been six weeks and no word from anyone. The swale between the houses have standing water and my back and side yards look lousy. However the yards at the models and ready to move in spec houses look beautiful. You will pay a premium price for extras but receive sub-standard work in many areas. ... More

Keeping in mind nothing is perfect, the entire experience was great

Builders were strict about modifications. There were a lot of "we can't do that" as we went through the options when buying the house. The changes we did make were well documented. Change control was excellent. Fit and finish is average, with all the subcontractors it was expected. The value (4*) comes with the community of like minded owners.

Our experience from start to finish was seamless. The sales consultant and the builder (field manager) were incredibly easy to work with, professional, knowledgeable, honest and responsive. The entire process moved along just as we were told it would and the timing was perfect. To put it simply, we love our new home and the people we worked with were exceptional!

Pulte made the process easy and smooth. We were kept up to date weekly on the progress. Shelly and Kohl are Rock Stars! What a pleasure to work with! If there was a negative, some more interior paint colors would have been nice. All in all we are very pleased and satisfied!

From start to finish the Del Webb team has been open, accessible and responsive.

Best to have all touch up work done before closing. So far I’ve been waiting more than two and a half months to get things finished.

Complete professional experience from Sales to Construction!

Shingles have fallen off our roof twice. Landscaper company planted a dead tree in our front yard and no one responds to our inquiries about it. We have yet to understand whom to contact when we have such problems. When we e-mail Pulte Customer Service, we receive an automated reply saying someone will contact us in 24 hours. NO ONE contacts us. The only person who is responsive to us is Trent our field manager/construction supervisor. He's been great.

Workmanship was sloppy and wasteful. Low end cabinets and fixtures.

Agent and site superintendent were exceptional.

Hire your own Realtor!!!

Great experience everything that went wrong if anything they were right on top of. The customer care is exceptional

Pulte was not up front about the lot I was building on. I ended up with a driveway that is way too steep for a handicapped person or any older person to navigate safely.

we have absolutely no complaints. We are grateful for the smooth process!

A good home to allow for the next chapter of life. Del Webb is about providing a community and lifestyle.

Field Manager was top notch and delivered the house on schedule. The overall quality of the workmanship for this price level of home is far below industry standards. I am disappointed with the craftsmanship and attention to details. Del Webb's responsiveness to my areas of concern (grass cutting / drainage and road repair) seems to have fallen on deaf ears.

I find this development to be average. I am concerned about the quality work of my home over the years ahead. My project manager has been excellent but I am not satisfied with the HOA management and it's concern for the homeowners. My home has had issues with potential new development and burning in adjacent land behind my home. I feel very insecure about maintaining my homes value as Pulte does not feel it's important to address neighboring developers who could hinder our homes value, fire risk, or the price we paid for our lots. I also find a miscommunication within the Del Webb/Pulte teams. Promising things that are not the case when one closes on their home. I am still also concerned over the cracks discovered in the seams prior to closing. All will show over the months ahead. Overall, this build was handled professionally by the project manager but not by the other corporate representatives. I have built many homes and this one is below average and for the money should have included more kitchen design options. ... More

We had help al throughout process, this is our forever dream home and we were three hundred miles away while it was being built. They kept us in the loop every step of the way. The building supervisor was so thrilled to show us every detail in our pre-drywall walkthrough you would have thought he was building it for himself. My sales agent was great, sending me pictures throughout the build, the home designer helped guide us with upgrades. We are thoroughly thrilled with the final product

Great experience! Love our new home!

Customer care does not return phone calls. We have issues that need answers. No one will meet with us.

There is a general lack of pride in the workmanship of these homes. They have used the cheapest materials in some cases, especially with the AC. In my opinion the AC system has been poorly installed and is sized incorrectly.

To buy my new house was from A to Z, an excellent experience. Thanks to the whole Del Webb team