Del Webb Reviews

I bought in a senior community, but there are no accommodations for seniors in the house. As a few examples, the cabinets are close to 7 feet high. Shower heads have no adjustment for height and there are no grab bars.

Everything was done exactly as requested and our Building Rep Jacob was just wonderful. We loved Allen too. They both responded quickly to any questions or requests we had. I am very happy with our beautiful home. Even the construction workers were respectful to the current owners.

Our field manager sent progress photos each week

Our home done on time or ahead of schedule.... only ray of light in the Hilton Head Sun City hierarchy was my Building Mgr.... everyone else couldn't care less on what you wanted or what you NEEDED. Once in, the building contractor - building the new home next door... totally disrespectful of my NEW property and started work before 7:30 am with men all over the house.... garbage on the lot and the street. Working on my brand new lawn.... and blocking the street and driveway. Now, the landscape contractor that you are forced to pay for on the north side... is doing the worst job (for everyone) possible.... sorry I gave away and didn't bring any of my LAWN care items... since it was supposed to be taken care of... HA! ... More

Everything as they said it would be. They send picture during the construction since we were in other state. Haven't met any unhappy neighbors with anything. If your unhappy with something in your home there right there to do there best to please you. More than HAPPY!

My home was built on schedule and I was part of the process at each step of the way. After closing I had a couple of issues - nothing serious - and they were addressed immediately with no issue.

We have a great home.

House address out of sequence with the rest of the street therefore delivery people cannot find or think we don’t exist

Pick the home you like, see it in the morning, then mid day, then evening. Then you’ll know if it’s right for you.

We like our new home. Communication was good during the construction process since we were living out of town. Couple of minor issues but they were addressed quickly.

The hot water issue could have been handled much faster by replacing the regulator instead of waiting for parts. The exhaust fan in the kitchen wasn’t connected to outside. Took about a week to correct. Still waiting for a door lever for our den. Been here nearly two months now.

The best advice I can give is to make sure you know what you are getting. There are many things about the models that are not standard. Do not assume anything you see is going into the home you are contracting for. Go threw the model you like with your sales rep and let him tell you what is in the base price and decide every single upgrade you want. Like outside flood light, can lights in a particular room, under counter garbage cans, an extra outlet somewhere...everything just be spelled out before you sign on the dotted line. Upgrades can easily exceed $70,000.

Had issue with microwave, but overall Del Webb Home experience was very good.

Stay involved in the building process. Don't assume anything.

The process of building and buying the home was great. But the landscaping was/is a huge disappointment. Which really sucks because that is where the "Curb Appeal" comes from. So, Okay; just a minor mistake, let someone know and they will fix it. LOL The repair job was no better than the installation. At some point it's just not worth the stress. They don't care about the quality of work, and they are not going to change now. Really it's a shame, our building, buying, and move-in experience was tainted by one poor quality supplier.

We believe the supervisor for building our home truly gave it their best, however, after being in the home for over a month now, it’s apparent some of the trade contractors who actually did the work, were not consistently careful, attentive & thorough in executing their required work.

This is a 55+ community and Del Webb has been building this type of home for many years. The design and build process is very streamlined. As with any design, the end product is only as good as the people who are doing a job. The home is structurally sound and well-framed from what we could see. There are a few options, there could be more for this age group, such as a walk-in whirlpool tub and ground level entry, in the event of wheelchair needs. Many of the costly upgrades do not seem to get the attention they require, and the warranty fix is relied upon heavily. The warranty people are great to work with, but only the items the homeowner notices are addressed. There should be checkpoints by a supervisor at the finish of every part of the process and then the home could be a "white glove" delivery without any extra cost of sending tradesmen/women back to finish. ... More

Sales staff and building supervisor were a pleasure to work with.

I found the process easy and response to all of my needs. I am really enjoying my new and beautiful home.

I’m happy with the overall design and sturdy hurricane resistive construction. However, I understand “production construction” but I’m still a bit disappointed with the lack of pride to the “attention to detail” performed by various trades. More attention to the final finishes and installations would be a great improvement. I also understand and have no problem with the dirt and noise associated with the ongoing construction. However, I still am amazed with the disrespect displayed by some trades with their failure to keep the work sight clean. Neighbors are constantly cleaning up construction materials and food and drink containers that make their way to their lawns or lakes. I’m sure these issues seem minor in the overall construction process, but since these issues are caused by some personnel that clearly do not take pride in doing a good job, it is an annoying ongoing problem. ... More

Everyone we dealt with was very professional and super helpful. Throughout the process we were kept in the loop the entire time. Our home was completed ahead of schedule which definitely was a plus!

Our overall experience has been very good. From the purchase with Linda in the sales office to Nick as the project manager, they have answered all questions and followed through with items we requested. Absolutely no complaints. We are just now at our one month home inspection & touchups have been scheduled.

While all work very hard to take care of things it seems the leadership is spread thin so it makes it very hard to take care of everything on a timely manner.

Happy with most everything except can't seem to get shutters on outside of home after many requests, and refrigerator won't produce ice cubes in ice maker.

The only thing negative that really bothered me is the sales people once you closed on House they never thanked you. It’s like you never existed.