Del Webb Reviews

Ensure all items that need to be corrected are done prior to closing

Process of picking and buying house was very good. Post closing has some issues regarding denial of some what we thought was warranty work. Issue with thermostat unresolved as vendor skipped appointment.

We are Canadian. Our purchase is a second home to enjoy our prospective retirement in California which we have visited now year to year for about 15 years. We have considered home purchase in the Palm Springs area for several years but did not find any location or home suitable until we attended the Del Webb development in Rancho Mirage. The show homes were impressive and the decision to make a purchase was instant. Many of the fine features in the home were of course upgrades which enlarged the base price of the home significantly but were deemed necessary to accommodate what appealed to us about the home we chose. Many of the upgrades were packages such that you either chose a particular upgrade in whole. ie the lighting fixtures with the wiring but not just the wiring, which was a little frustrating in managing some level of budget. However, in the result, speaking of the completed product, overall the product is excellent. There are small issues as might reasonably be expected on some installation currently kitchen cabinets and sadly the kitchen sink, which in particular, looked bright and shiny, but for whatever reason is apparently not of sterling quality. Hopefully that will be in the fullness of time during the warrantly be remedied correctly. Otherwise, the foreman and his immediate supervisor, and their crew that carried out the construction of the home, were a complete pleasure to work with, and were extraordinarily attentive to our schedule for visiting the construction site. Absolutely sterling in their performance. Their manner and conduct gave good represenation of Del Webb. And makes us confident that any deficiencies which seem overall few, will be fully and completely remedied. On final comment, our Sales person was also very helpful in the process and was attentive to our questions and as the process of purchase moved along was very good at resolving any ongoing issues associated with completing the purchase. ... More

We moved from a finished basement ranch home to one floor Reflection spec home in Britton Falls. Love what the designer picked and Clint was the BEST to oversee our construction process! Britton Falls is a wonderful neighborhood with so much to do!

We love our new home here in Sun City Festival. Peaceful and tranquil away from the city.

If you are a first time homebuyer or not, you are assisted throughout the entire purchase process!

Supervisor who built home Excelent. Sales person great & knowledgeable . Disappointed couldn’t make changes after signing or pay for other options. Too much like track homes. Most retirees would like to have some special features & options for their last home.

Good communication throughout the process from our sales representative and our field manager. When an issue arose, it was handled fairly and in a timely manner.

Everything was done and exceeded expectations. Work was done on a timely manner and the manager was very responsive to any questions that we had.

Warranty team refuses to fix issue regarding improper installation of our gutters. Extremely poor quality work from their contractors in general. We’ve had numerous issues during the process that could’ve been avoided with better quality work.

The purchase of our new home was hassle free, quick and easy. House is everything we wanted.

Be smart about the many upgrades and ask questions

sales rep was very good and very helpful

Some of the subcontractors were required to come back and make numerous repairs, but the superintendent stayed on top it. In my subdivision the company will built 400+ homes this year so the construction is fast, but mistakes are going to happen.

Good experience

Has taken several days to have sub contractors fix minor problems. Also several basic home amenities such as garage walls, ceiling and door not insulated and no patio only a stoop was included. Had to contact sub contractor personally to have patio built.

Amazing!!!

Would never willingly buy a Pulte home because they use the cheapest possible materials to save them money. However, if you want to live in a 55 and older community they have you. They are definitely about Quantity over Quality. Very slow to fix things so make sure EVERYTHING is completed prior to closing because they are very slow to return. They certainly take the fun out of buying new construction.

Do not be fooled by Del Webb's sales tactics - their "Build Quality Experience" is just a sales gimmick - Del Webb is a track house builder and the fit and finish of their homes reflects this - we spent over $40K for upgrades to our Kitchen, Master Bathroom and Flooring and the fit and finish is terrible - there is no quality control during the build process so nothing gets addressed until after you close on the house and then you are at the mercy of Del Webb's "Warranty Center" which is the most non-responsive outfit I have every dealt with - the tradesmen they send to fix the numerous things that WILL BE WRONG with your house are never on time and act like they are doing you a favor fixing the things they were probably responsible for messing up in the first place - if you want to buy into the "Del Webb Life Style" but also want a custom look to your home I would strongly recommend you forgo purchasing upgrades from Del Webb and have them installed after you take possession of your home by qualified tradesmen - Del Webb is good at cranking out track houses but custom work slows them down so they do not take the time necessary to do a quality job with anything beyond their standard finishes - we were hoping to purchase a turnkey new home but instead we have spent weeks trying to get all of the problems addressed by Del Webb's warranty department before we move into our new home - the inconvenience has been staggering and no one at Del Webb cares because they only care about quantity not quality - it shows in their attitude and it shows in their final product ... More

Steve and Vanessa are the best. Venassa was most always available. Returned calls promptly. Listened..and acknowledged problem or difficulty and fixed or found an answer. Always kept us up to date on the homes progress and completion of work. She has A lot of good references and suggestions.

To begin with our construction supervisor was great. This helped in making it better. You have to remember these are not custom homes. They are out up pretty fast. If you can. Live to visit often you are much better off. The worst and really is annoying is the cheap paint. You can't upgrade the paint quality but almost everything else. Since it goes up quite fast and it is contract labor you need to be aware that the walls are not square. In putting in shelves and other items to our house we found walls were off as much as 3/4 inch from top to bottom. The master bedroom was 3/4inch higher on one side of the room. You must remember you are charged for everything above basic. If you are going into a Sun City it is more for the social activities and not so much the house so I have been told. They certainly keep the common areas up and plenty of things to do. With the growth here some worry if it can support all the people. Right now would do things different in upgrades in the house. Look very close to the floor plan and options and would have spent the money for them. ... More

Beware of all aspects of your construction. The workers do not know how to use a level. They state, “ if it is within a 1/4 inch it meets our standards”. Nice if I want a barn. The so called upgraded cabinets to level 4 are still particle board frames. If you are not there every day during construction, you may have some issues later on that may not be correctable.

Very slow in resolving issues. Fourth and last Del Webb home, not up to others.

Go to Del Webb first!! Ask for Kristin Culligan to be your agent going forward

Painters tracked paint in garage and front walk plus numerous spots on tile inside, Bricks unevenly laid in places and a few broken bricks used. Back porch concrete has unsightly gouges. Our grass was brown and full of weeds, while nearby neighbors all had good quality green grass. Cabinet installers put in water stained trim under counters in 3 rooms.