Del Webb Reviews

Everything went smoothly except not having survey at closing

outstanding quality of the home, even with corrects they are made fast and on the first try.

Stay on top of the paper work

Good service but small items not addressed

I hope the house was framed better than it was finished. Absolute worst finish job I have ever seen. From nails in the front of cabinets (where they could be seen) to scared up doors and door frames that they tried to cover with caulking to iron door hinges that were painted white ( not supposed to be painted). The paint job on the walls was so thin you can see through it. At one time there were 3 building supervisors marking up the house with blue tape for the carpenters and painters to come back and redo there work. The next day all the blue tape pieces were gone but the work was not finished. We went back and remarked all the same places. 4 flood lights in the back yard and none of them work (still). It took multiple attempts to close because they just could not get it right and we are still waiting. I have not heard a word from anyone since I closed on the house. No follow up whatsoever. All Pulte cared about was blowing smoke and closing. There is plenty more but where this came from. Could be the Biggest mistake I have ever made. ... More

Anthony is wonderful in helping us get repairs done.

We have not yet moved into our new home, so I can't comment fully on quality, value, trustworthiness and responsiveness. Our project manager however has been very helpful and very easy to work with, and done an excellent job being responsive. However at least two plants were dead in the back yard a couple of days after being planted. The project manager said that there was no guarantee on the landscape plants.

Love our new home and community.

It is suggested that the Prospective buyer have all his questions answered and be totally satisfied during various phases from lot selection to completion of their dream Home.

From the tour of the models through the sales presentation and contract it was great. Extremely helpful and knowledgeable staff. After we signed our contract our Project Manager kept us apprised of all phases of the build. After we closed he took care of all of our issues ASAP. Good job Del Webb team!

I must say, upfront, that Pulte's Warranty Department is very responsive to homeowners' issues. Acknowledgment is almost immediate and action for remediation is advised with a defined time period. Hanook Haroon is my Customer Care Manager. One could not ask for a more caring person. He is not a long distance manager - he visits my home, reviews the most minute of issues, makes suggestions for resolutions, contacts the contractor where necessary and follows up regarding satisfactory completion. My discomfort is with the On-Site management. New homes are going up all around us. That comes with the attendant swarm of workers and their vehicles, the noise, the dumpsters piled high with debris, and the facilities for the workers. Whilst I have no choice and must accept all the above, it is disheartening that there seems to be a lack of consideration for the comfort of the contiguous homeowners and their property. And it does not take much. It would make a difference if debris is cleared more frequently, if worker' facilities are not used to FRAME existing occupied homes and said facilities are cleaned regularly. One would think that safety precautions would be taken if a hurricane is approaching. No! Dumpsters are left piled high with construction debris for nearly a week while the site is shut down. In conclusion: I am satisfied with the away management and with the structure handed over. I am happy that the Warranty Department is so supportive. However, I am filled with dread that I will have to endure months (maybe upwards of a year) with the seemingly nonchalant, do-not-care attitude of the On-Site Management. ... More

Build a positive relationship with your building manager. Especially if you are building from a distance like we were. Ask for pictures on a weekly basis so you can keep track of the progress. Also write everything down describing any changes or additions, including annotating diagrams and schematics. That will make it easier for you and your manager to reference what was agreed to and avoid issues down the road. And be proactive. Get all questions and issues on the table right away so they can be resolved before it's too late to change.

Overall well built home. Supervisor of job was excellent and knowledgeable - and very helpful and responsive. Did a terrific job considering the time pressures and dealing with multiple vendors and weather delays. Assured readiness of home for closing. However, Pulte in its zest to close homes pushed hard to finish job - resulting in lots of small issues that needed to be addressed after closing. Not very different than other builders we have dealt with. Customer service department responsive to a point and then slacked off. Vendors were either non-responsive or very responsive. As a buyer and homeowner - you must be diligent and protect your investment. ... More

Del Webb tends to squeeze its subcontractors to the point that only the most egregious issues are addressed -- *IF* you notice them and *IF* you vociferously complain. There is no pride in the work that is done and the finishing touches are just plain missing. Regular inspection of the construction process and rigorous screening of specs are a must. Also, ensure that any promises made during the construction are in writing. But, overall, they are admittedly a notch better than some other builders (Perry Homes, K&B, DR Horton).

I'm loving my home but Del Webb has located the patio of the new home being constructed next to mine 8 feet from my patio. The back door of the home next door looks directly into my home and my door looks directly into the home next door. I'm not happy about either of these situations. Care should have been taken to avoid this. Del Webb needs to provide privacy for both our homes in the form of a privacy wall between them. I'm hoping they will offer and I don't have to fuss about it. A screened in porch with either latice work or some type of privacy between the two homes. I want to be able to recommend Del Webb as solving problems created in the building process. ... More

I recently moved into my second home in the Rancho Mirage community. Why - you ask? Because the lot I originally wanted had not been released. When the lot was available, eight months after my first purchase, I decided to take a chance and put my original home up for sale. The home sold immediately. I am now enjoying a view of the mountains in my (second) new home in the same community. LOVE IT! Love it!

Pulte mortgage was excellent to work with. The quality of building materials was not equal to the cost of the house. Builder had no flexibility to correct design flaws.

We bought a home that was ready to move in. The purchase and loan application process was very easy. A great web page made it easy to upload documents and check the application status. Closing was painless. We feel that Del Webb offers a great product for a reasonable price.

The price listed online, doesn’t include the cost of the lot. Cost of options & lot, can nearly double the online price.

Very pleased with my new home. Any issue had been addressed and completed

From the sales rep to the site management team, and everyone in between, these people are the best! They know their field of expertise and cannot do enough to make your entire experience a pleasure.

Field Manager very responsive and accommodating. Nice upgrades in my model home.

Overall, our experience has been great. The build-out went smoothly, and there were no major issues with our home. There have been some minor issues, but so far, these have been competently handled by the warranty department.

We had talented, professional folks helping us through the entire build process from sales to design to build to closing. Fantastic support that really made the difference. The home turned out better than we imagined.

While I love my new home, due to the number of issues I’ve heard about from my neighbors since moving here, I am concerned that Pulte is trying to build too many homes too fast in Del Webb Nexton which is resulting in a loss of quality for quantity.