Del Webb Reviews

The house is comfortable and meets my needs, but not everything was perfectly done inside. There were issues like front doors not working/not sealed properly, leaky faucet in both of the bathrooms, and a number of cosmetic issues throughout the home. The mailbox is very far away from the house, around the lake, and is very inconvenient for an elderly person to reach. However, the managers of the property have been responsive and the issues were resolved quickly. The staff in DelWebb are friendly, responsive, and helpful.

Despite the beautiful location and first-class amenities, our home was not move-in ready at closing. Our assigned field manager was more interested in receiving a positive survey response instead of fully addressing the deficiencies that, if resolved, would have made it so. While appearing to be accommodating towards correcting our issues (that should have been taken care of before we closed), his aggressive approach toward the survey results was his obvious priority.

Initial Purchase When we first walked through the model homes, we were surprised at how great they all looked, and after a lot of discussion, landed on the Sanctuary floor plan. It will make the perfect retirement home for us. The Del Webb (Pulte) agent was helpful, knowledgeable, and friendly and led us through the process, addressing all our questions. Design Center The design center appointment is extremely important, and though long, it was fun. There are so many options from which to choose, and our consultant helped us determine the best choices for our vision. Can't stress enough that before you go to the design center, have a vision and a plan for how you see your new home's style. Build Process We were out of state during the build so relied heavily on the weekly updates from our field manager (from Del Webb) and our realtor. Our field manager did everything he could to answer our questions, ensure the build went as smoothly as possible, and that the home met our expectations. And when it wasn't right, our field manager did what he could to get it fixed. This process was also helped by weekly photo updates from our Del Webb agent and our realtor. Final Inspection This took longer than we expected. Mostly because we expected better from the painters than what we received. It wasn't awful, just didn't meet our expectations. I'm sure they weren't happy to have to come back and see all the painter's tape on the walls of spots they needed to fix. We know and understand they are over-worked and rushed. I'd encourage them to slow down and do it better the first time. We were also disappointed that he house wasn't as clean as we should receive for a new build. The tile floors had stains and spots; all the window slider tracks were caked with dust and dirt; the HVAC filters were the same; even a couple grimy hand prints on the wall. Not the end of the world, but certainly below expectations. We had a tile and stone company come in and clean and seal the tile floors. We had expected that would be done as part of the purchase. Value Overall, we definitely received a great value with this home. It's fantastic and we are happy we bought it. The items that didn't meet our expectations are all inconveniences, not catastrophes. ... More

Stone Creek used 116,000 gallons of water on our sod prior to ours closing. After our closing we had inadvertently and quite accidentally and mistakenly used 92,000 gallons of water on our new sod. Isn’t that an excessive amount of water and a waste????? Perhaps your notice/awareness Regarding watering new sod to new homebuyers could be made with more emphasis regarding the awareness of the first and second water bill!!!!! It’s been very upsetting to get our first water bill - $733.46!!!!!! It’s absolutely absurd and a shame that we got this kind of bill!!! Very upsetting as new home buyers to Stone Creek!!! We have never experienced this kind of water bill anywhere ever!!!! This should NOT have happened!!! We would trust you more had this not have happened!!! Perhaps literature to new home buyers could be written with a stronger warning regarding their first water bill!!!!!! ... More

The sales, design and construction management staff were friendly, knowledgable and professional. They helped guide us through the process, answered our questions and quickly responded and addressed any issues that came up along the way. The homes are built well and the products that they use are high quality. We were very satisfied with our Del Webb Mirehaven experience and would recommend them to others.

Stay on top of everything, and make sure you get a well seasoned field manager.

No doubt we will never regret our move to Del Webb. The Pulte team provided complete contact information for all services in their impressive Homeowner's Guide. Furthermore, many key people anticipated our questions and concerns , even those we had not considered. They visited us early on to ensure everything was going smoothly.. The Riverwood community has welcomed us with open arms and many fun invitations. We are excited about years of cycling with wide, safe paths, playing ping pong with new friends, pickle ball, golf, and much, much more. Maybe we discovered Camelot or closest thing to it. Love it here. ... More

Very Satisfied with my new small home, went from large home to small space, but, love every inch, use all of it and very easy to keep. Well laid out and good quality, builder easy to deal with.

We have had nothing but a great experience with our new home purchase. Beautiful interior design and quality craftsmanship all around. Del Webb designers thought of everything to make their home design your dream home. You won’t want to ever move. Love the peace of mind knowing our home is everything we need.

In my case, I selected granite for the kitchen counters from poor samples and I am not totally satisfied with the finished product. The sample that was used did not include the total design and/or colors included. Very disappointing.

It was actually hard to chose which model we wanted to build on our lot. great designs and features and very good customer service & communication from our construction supervisor, Jason, and our salesman, Steve, during the whole building and turnover process. Beautiful community and can't wait to use the club house as soon as it's completed.

CCR's are too restrictive regarding planting of back yards

Make sure that all items that you have noted in the walk-throughs are taken care of. Especially the painting. Only about 60% of the painting touch-up were fixed.

Be very careful with the title company. The instructions were misunderstood and now we have to hire a real estate attorney at our own expense to make the corrections. The house is well built and we would always buy a Del Webb property. Their people are the best.

Moved in in a July. Great service from all at Del Webb. Meeting new neighbors daily.Can’t wait for the clubhouse to get completed.

From the beginning, the quality of workmanship was horrible, price paid was too much, responsiveness to issues was and is poor, trustworhiness is very little.

Empty promises. No follow through. Poor quality workmanship.

Expect no followup from Pulte Builders in this Del Webb community. This Del Webb community in Ponte Vedra is lovely and full of amenities, but our entire building process with Pulte has been disappointing and stressful

Excellently built home. Have been completely satisfied during the build process and 1st month of living in the home. Several minor problems after move-in were addressed quickly and professionally.

Wonderful people to guide you through every step of the construction, financing and mortgage process.

Sure Manager said issues would be addressed. They weren't. Quality of workmanship is poor. Warranty service is horrible.

Everyone is very helpful. If I did it again the only thing I would do different is pick out all my own kitchen appliances not just the refrigerator.

House is solidly built. However, finish limitations are very onerous. Warranty responsiveness is acceptable.

My salesperson and building supervisor were great. They worked hand and glove to deliver the product on time and without issues. I realize that we probably paid more per square foot but did so for the amenities. They could have done better with landscaping as there are no warranties on the shrubs. However, I am in the house a month and am very satisfied

We had a home inspection done two days after we moved in by an independent agent. We would highly recommend any new buyer to do so. The finish elements done by the trades were definitely not ‘high end’ but probably typical with tract home builders. The charges for upgrades were high enough to incentivize us to do some upgrades on our own after moving in. Glad we did. Even though we had built four homes previously and had a good idea of what we would want in a home, the Design Center was challenging on many levels. Fortunately the community and activities are great, which were the main reasons we built at our location. . ... More