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Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9512 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars overall

9512 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.8

Customer Reviews

Extremely Disappointed and very dissatisfied!

  • Sonia R.
  • Verified HomeBuyer
  • June 04, 2019
  • Hoschton, GA

The builder Pulte did a horrible job building this brand new home. I have a list of repairs and a basement leaking water. I hope to work with them on repairs but if. not, I definitely would never recommend this builder!

Del Webb responded:
We're incredibly disappointed to hear that you're dissatisfied with your new home. If you need assistance submitting service requests, please email us at socialcare@pultegroup.com and we'd be happy to help. --Sarah delwebb

Total Score 1


Quality 2

Trustworthiness 2

Responsiveness 1

Beautiful home

  • Anonymous
  • Verified HomeBuyer
  • June 04, 2019
  • Estero, FL

Very beautiful community, wonderful support,

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall satisfaction but Pulte cuts WAY TO MANY CORNERS in both design and products used. The people in the field do a super job given what Pulte provides.

  • Johnny W.
  • Verified HomeBuyer
  • June 04, 2019
  • Lakewood Ranch, FL

Double check ALL the little things before you sign.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Lack of cleaning

  • David S.
  • Verified HomeBuyer
  • June 02, 2019
  • Manchester, NJ

Lack of proper cleanup resulted in brown floor becoming gray. Spackling dust was not clean up. entire house needed a VERY needed cleaning. Very Disappointed

Del Webb responded:
We sincerely apologize that your home was not properly cleaned and we have shared this feedback with our local leadership team. Please get in touch with us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah delwebb

Total Score 2


Quality 4

Trustworthiness 4

Responsiveness 2

Happy with our decision

  • Anonymous
  • Verified HomeBuyer
  • June 02, 2019
  • Summerville, SC

Take advantage of the getaway weekend. It was very helpful in making our decision.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 4

Del Webb - We were pleasantly surprised and very pleased with the overall

  • Anonymous
  • Verified HomeBuyer
  • June 01, 2019
  • Albuquerque, NM

We were pleasantly surprised and very pleased with the overall experience of building a house with Pulte.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

pretty good with exceptions

  • David W.
  • Verified HomeBuyer
  • June 01, 2019
  • Hoschton, GA

I like my home overall. I cannot believe the low quality of the front door to my home. You can seer light coming in around it. My building manager was scheduled to come back after closing to work on it, but did not show up. I have not yet had time to contact warranty. It is a very poor quality installation and a very low quality product to begin with. I am also unhappy with the sod installation in my back yard. Overall we are enjoying our home with the above noted exceptions.

Del Webb responded:
We're sorry to hear about the issues with your sod and front door and if you need assistance submitting a service request, we'd be happy to help! Please email us at socialcare@pultegroup.com. --Sarah delwebb

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Pleased

  • Judith R.
  • Verified HomeBuyer
  • June 01, 2019
  • Hoschton, GA

I’m a second time DelWebb/Pulte buyer, having lived in my previous home for 16 years. Recommend buying for long lasting home quality.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Room for improvement

  • Wade R.
  • Verified HomeBuyer
  • June 01, 2019
  • Fort Mill, SC

Home is attractive and comfortable. Some workmanship was quite good, such as tile work.However, quality of paint and paint workmanship was not what I hoped. Most fixtures are fine, but some (toilet seats, for example) were What I perceived as very entry level.I'm not unhappy, But I paid a lot and Didn't get "wowed" as much as I expected.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

Unsure

  • Gerald D.
  • Verified HomeBuyer
  • June 01, 2019
  • OCALA, FL

Was not able to attend pre-closing walk through but was able to be there for 3 days the week following closing. While there I found no power in half the kitchen receptacles{which has been fixed} and no power in both baths{which hasn't}. I spent 2 hours cleaning paint splatter off floor so grout could be sealed which had to be done after closing. This makes no sense whatsoever. There is a gouge in the drywall, front door weatherstripping problem, sprinkler head by front door problem, something was dropped on the kitchen sink leaving a mark and the concrete apron in front of the garage ...

Del Webb responded:
We sincerely apologize that you experienced these issues with your new home. We have shared your comments with our local leadership team and if you'd like to discuss this further, please don't hesitate to contact us at socialcare@pultegroup.com. --Sarah delwebb

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Dream Home

  • Joanne D.
  • Verified HomeBuyer
  • May 31, 2019
  • Griffin, GA

From selecting a lot to choosing finishes this was a simple, painless and exciting process. This is our fifth house and the easiest buying process and the most beautiful!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Warranty

  • Anonymous
  • Verified HomeBuyer
  • May 31, 2019
  • Ponte Vedra, FL

Workmanship is below average. Warranty is the worst I have experienced among builders. Submitted several warranty requests and received either no response at all or a very slow response. WIll no choose Pulte again. Title company that represents Pulte Homes in Orlando had incompetent individuals who were not even able to answer questions the legal description. In fact, they recorded several deeds with incorrect legal and had to file for corrective deed later on.

Del Webb responded:
We apologize that our warranty response hasn't been satisfactory and we appreciate you bringing it to our attention. If there are unresolved issues that we can assist with, you can always reach out to us at socialcare@pultegroup.com. --Sarah delwebb

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

5 stars to Del Webb for building our dream home.

  • Andrew R.
  • Verified HomeBuyer
  • May 31, 2019
  • Bluffton, SC

My wife and I are extremely pleased with our new home and highly recommend others to come find their dream home at Sun City Hilton Head South Carolina.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Disapointed

  • Hector M.
  • Verified HomeBuyer
  • May 31, 2019
  • Fredericksburg, VA

Building materials are the bare minimum quality.. I was told that the only thing they cared was going to be that the house was going to be built under "Code" expectations. We did not know that so called builders code meant poor quality materials. The house insulation is HORRIBLE! The house options are extremely high for the poor quality product.

Del Webb responded:
We're so sorry to hear you're disappointed, as it is our goal to deliver an excellent home and home buying experience. If you'd like to discuss this further, please don't hesitate to reach out to us at socialcare@pultegroup.com. --Sarah delwebb

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 2

Overall happy

  • Kenneth P.
  • Verified HomeBuyer
  • May 30, 2019
  • MARANA, AZ

Closed when we were originally told the house would be finished. The construction manager was great to work with. Any issues were corrected to our satisfaction.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Del Webb - sales agent gave us misinformation , on numerous occasion's about

  • Dwight S.
  • Verified HomeBuyer
  • May 30, 2019
  • Port Saint Lucie, FL

sales agent gave us misinformation , on numerous occasion's about same item. also, Vitek did not live up to it's obligation in our opinion. we have heard many complaints about them. both situation's resolved. not to our satisfaction , however, let bygones be bygones. Overall, we are very happy with our new home.

Total Score 4


Quality 4

Trustworthiness 3

Responsiveness 5

Love our new home.

  • Robert S.
  • Verified HomeBuyer
  • May 30, 2019
  • Buckeye, AZ

Home met our expectations. We live on the golf course. Great view. Love our community.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - There were no major construction issues.

  • Stephen G.
  • Verified HomeBuyer
  • May 30, 2019
  • Mesquite, NV

There were no major construction issues. The minor paint touch up was handled in an expeditious manner.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The house and community superb

  • Peter S.
  • Verified HomeBuyer
  • May 30, 2019
  • Georgetown, TX

Excellent workmanship. The cabinets are many and plenty of closets space.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Moving south

  • Anonymous
  • Verified HomeBuyer
  • May 30, 2019
  • FLORENCE, AZ

I love my house. More timely attention to some issues would be better. Feel somewhat on the back burner now that we've moved in

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

Del Webb - Options overly expensive.

  • John I.
  • Verified HomeBuyer
  • May 30, 2019
  • Wake Forest, NC

Options overly expensive. Punch list items still working on a month later. All 2 by 4 construction with wide spacing in ceiling so attic can’t be used for storage.

Del Webb responded:
Thank you for your feedback. If you'd like to discuss your experience further, please reach out to us at socialcare@pultegroup.com. --Sarah delwebb

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Del Webb - Support staff is fantastic.

  • James C.
  • Verified HomeBuyer
  • May 30, 2019
  • Rancho Mirage, CA

Support staff is fantastic.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Great location for a high dollar tract home

  • Thomas D.
  • Verified HomeBuyer
  • May 29, 2019
  • Frisco, TX

Getting changes made to anything was not easy, and more times than not not accomplished. Things that are easy to do prior to drywall (i.e. replacing duplex outlets with quads, or adding attic stairs) would not be accommodated. Support prior to closing on getting simple issues fixed was superb. Following closing issues discovered have been difficult to get resolved. We were warned to get everything sorted out prior to closing but there are things you just don't discover until you've moved in. By that point you've fallen off the priority repair list and are now just one of the masses ...

Del Webb responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt service on issues after closing and we'd like to know more about the situation so we can assist. You can reach us at socialcare@pultegroup.com. --Sarah delwebb

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 2

Del Webb @ Rancho Del Lago

  • Robert L.
  • Verified HomeBuyer
  • May 29, 2019
  • Vail, AZ

The design/layout of the home is fantastic. Excellent construction & quality workmanship. Our field rep/supervisor, Travis, is the best. Very professional & courteous and answers any questions we have promptly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

New Del Webb Sun City Festival Home Owner

  • Scott L.
  • Verified HomeBuyer
  • May 29, 2019
  • Buckeye, AZ

Overall 4.5 rating. Our Project Manger was outstanding keeping us informed and reacting and taking care of construction issues.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5