Del Webb Reviews

The first issue I noticed was that electrical for tv was low. Didn’t know it was an add-on to use less electrical wire to move up the wall. Then I found out there weren’t any towel racks. Seems odd as I bought a new house 3 years ago and was asked where I wanted my electrical for tv’s, phone, etc. I also had towel racks when I moved in 3 years ago. Costs for extras are way overpriced. Keypad for garage door opener, a cost of $40 costs 175 from Pulte. It was a 5 minute installation. Brackets for ceiling fans is $200 each. Three years ago I paid $50 each.

We were fortunate to be able to visit several Del Web communities before deciding to buy in Ocala. We made sure to compare building code and how homes were built. In one part of Florida the home are wood construction instead of concrete blocks, having lived in Florida we realized the importance of having a concrete block construction and to make sure it is safe for hurricanes, it only takes one hurricane to do a lot of damage and having lived through several hurricanes we knew what type of construction was needed. Also, very important to have a good sale person , if you do not like the one assigned to you ,you will not buy!!!! Also, good construction manager is a must , one that will keep you updated weekly and send pictures and allow you to visit during construction. Able to answer any questions you may have, and explain things clearly. We also looked at what type activities were offered and what facilities the area had. We found it useful to stay in the community for a few days and experience what it would be like to live there. All in all we were lucky and had a very favorable experience at buying and building our home. We are enjoying living here and are participating in the many activities the community has to offer, all the people we have met have been very friendly. ... More

Working with the sales staff & design team was an excellent experience. Regarding the finished home, many details lack quality workmanship. The warranty team, however, has been very helpful in resolving many issues.

People were friendly, helpful, and knowledgeable

We've had a major issue with our kitchen cabinets which has still not been resolved. We were assured that we would be made whole with the problem... Just go ahead and sign the closing. We will do whatever it takes to make sure you get what you want. It's been over two months... Still unresolved and avoided

You can trust Del Webb.

Overall workmanship is sloppy at best. After buying a Del Webb home in Anthem, AZ I expected the same quality, but apparently the Austin market is too much for Webb.

Good job

Love my Del Webb Chateau Elan home and my neighbors! Happy to have moved into a community with an easy and active lifestyle and have the ability to make new friends who share similar interests and are in my same age group. Reminds me of when I moved in to my old neighborhood 20+ years ago when I chose a kid friendly, family community with kid friendly programs and amenities - now it’s about a lifestyle with programs and amenities for me. I love being so close to everything- new hospital, restaurants, grocery store and the highway. Most of all I love my very open and spacious ranch home with a front and back porch. ... More

This is the second Del Webb home we have owned. The first was in California. Overall, the quality of the homes is at a very high level. However, with our new home, a few things seem sub-standard for Del Webb quality. One is the landscaping in the front . Some homes were "lucky" enough to get 3 palm trees (we were given no choices). Some of us got none. Instead we got little scrubby trees and shrubs with no color in the design. UGLY!! Very inconsistent quality. Many neighbors plan to install all new trees and plants. The second issue is the quality of the wall paint inside the home. We have owned many homes and never encountered such low quality paint. It is not at all washable or even wipeable. If you touch it with water, it dissolves immediately. It's like chalk. We are very unhappy with it. Why would anyone put such shabby paint in these nice homes? These homes are at the top of the market for square footage price! Finally, the warranty process is really slow to respond and even slower to resolve problems with the new construction. You have to send repeated requests to even get a response. Then someone just comes out to talk to you. That has happened twice now. Our neighbor next door, who has been here several months longer than we have, says, "There is no warranty!" Our last Del Webb home was pre-owned. Is this how it always is with Pulte new construction? ... More

The homes are built with top notch materials but since the finished product depends on humans to bring it all together the buyer still needs to pay close attention to details. We are still cleaning up grout overage on floors, sloppy concrete drips on garage floor, poor paint coverage, just lack of care of the details. Stuff that a buyer tends to gloss over in the "celebration" walk thru. Buyer must be sure to review with a close eye to detail because the field managers are very good at correcting all errors before closing.

Choose your options wisely. Keep contact during construction.

Wonderful people to work with from sales to field manager to the guy who tiles your bathroom. Beautiful, quality home. Affordable and gorgeous. Never dreamed we would be living in this beautiful Arizona community.

Sales people very helpful

The sales team and field manager were very responsive to any issues and concerns

My AC has not worked properly since I moved in at the end on June. It's now August 15th and it's still now working. I was told that the thermostat not controlling temp was normal, I should be OK with it the 80's in my house. Black marks on my while tile floor...again I was told "that's how it's supposed to be. Back Splash tile are not all the same color. Again, I was told that was how it was supposed to be. Door handles on my sliding glass doors were different colors...I was told, that was how it's supposed to be. Those handles were taking off..they were different colors...new handles put in their place. Bathroom lights flicker...bulbs changed out....the lights still flicker...job complete. Paint on my counter tops and tile floor...."we only construction clean with water, you should hire someone to clean that for you." Outlets are loose in my house, still waiting ....a month and a half so far, electrical safety...just because you can see inside the box doesn't make it a problem. Someone even said that I was trying to get out of the tile installed in our house...so wrong, it was the reason we liked and bought the house. We just want the scuff marks removed. ... More

There was NO quality control throughout the building process. We moved into a dirty house with many issues.

We've built several new homes & the quality at Del Webb Homes is not top notch but it's decent. We were really disappointed that since we live the majority of our time out of state & this is a "2nd home" , our 1st water bill was horrendous due to the sprinklers being on a cycle of EVERY DAY 3X A Day before we were able to get them changed!!! Check everything out immediately!!

We are pleased with the house except the trim work is not good at all. The finish is rough & lumpy. There was no attention to detail on the baseboards, door frames, and where the shower tiles meet the walls. The cover that Phoenix mounted in the laundry room looks pathetic. It will not stay closed & it looks like it’s falling off the wall. There are gouges all around the door. We found Robert to be trustworthy & very helpful. Jenna & Nikki were fantastic. We would not have considered putting money down for our home if it wasn’t for this team of helpful people.

The mere fact that this is our third newly built home in Sun City should speak volumes regards our appreciation for the excellent work that Del Webb and its people do for the homes we have and currently own. Keep up the good work.

My overall experience with Del Webb was smooth. Darren from Sales was helpful, courteous, responsive and professional. Delivery of my home was on schedule as projected. Closing process was smooth though my closing statement needed adjustment for a missed down payment. Minor defect was spot on my quartz island countertop at pre closing inspection. The whole countertop was replaced in the morning on the closing day. A number of carpentry items (such as nails punching out from side) have to go through the warranty process. We would hope better quality control can be done by Del Webb instead of having customers to find out at inspection or after move in. ... More

No response to any concerns brought to area managers (Bruce) attention.

There is still a drainage and landscape problem. Otherwise other issues were addressed in a timely manner.

Overall, the experience was very good but a few things could be better. For example, a "Floor Outlet Option" is predetermined per plan but I was told I couldn't have a copy of the plans. It's useless where it is. A drain for the washing machine was missed when the slab was poured and well into framing. Obvious mistake which was missed. It was corrected but this should not have happened in the first place. After closing and while moving in, we discovered the dryer vent had been sheet-rocked over. Why was this not noticed during the final inspection by Pulte? It was quickly corrected. Overall, we are very pleased with our home. The few other problems we have found after moving in have been very minor and have been quickly corrected. ... More

These houses were built by people who don’t take any pride in their work. A tile in the kitchen that is deformed - who cares?! Paint so paper thin that one should immediately repaint. Driveway with a deep boot print in it? Who cares? Lawns that are all weeds? Doesn’t matter. The models yards look good....