Del Webb Reviews

When we decided that best option for us was to buy new home in a new community we were hesitant at first...the last new home purchase we did was out of state with a local builder back in 1990 and the whole process was dismal...At Del Webb here in Port St.Lucie it restored our hope and faith in new home purchase. This is the 3rd time we purchased a new home in our lifetime and the excellent customer service, build, build product, closing, and responsive customer service deserves a grade of "A" from what we experienced one month in living in our new home. The neighbors we met are friendly and we are waiting on the clubhouse to be built so we can take full advantage in what this community will have to offer. For the new home buyer to with a reputable builder who has a proven track record. ... More

The choice of materials and configuration is very limited. And even though our contract specified FULL OVERLAY cabinets, we did not get them. And I'm still unhappy about that. I think you should live up to the terms of the contract.

Little flexibility on choices such as towel racks, no options on moldings and little to no effort to satisfy customer needs.

Quality, workmanship and materials are poor. Issues are many and are not quickly resolved. When issues are worked quality of workmanship is also poor.

We think the sales office needs to pay more attention to buyer(s) getting acquainted with amenities (we never personally received any introduction to anything; heard later that some buyer(s) received tours of facilities onsite). Also, we have an ongoing issue with sales with trying to assess if we received correct cabinets in bathrooms; got runaround and never was able to follow thru with our precise question. Our builder/field manager has been great with follow up on house issues being addressed after move-in. Mortgage process went smoothly; however, information on (I think it was called) (recast) was incorrect; employees need to be a little more aware on this. We were told we could put additional monies toward our total mortgage within a reasonable time after closing to reduce our total mortgage; when we checked further, it was not available to us because we have a VA loan. Little things like that make a big difference in overall process. But, we do love our new home in Sun City. ... More

Pathetic response to issues identified after the date of closing. No response to emails, little to no corrective action to date.

Good customer service but poor quality interior and exterior wood trim. Interior doors cheap and very poor finishing of sheet rock - particularly seams on ceilings. I’ve been In home for one month and many, many sheet rock nail pops. Paid for upgraded kitchen and appliances, but cabinets of poor quality and garbage disposer is under powered. Sod is full of weeds as well. While I like the lifestyle in neighborhood, Pulte should use a better grade of wood for trim and do a much better job of ensuring their trade people properly finish the interior

we are pleased with our new home. it was completed on time and a lot of attention went into the engineering and energy efficiency.

Hi. This is our third Pulte home and the quality of this home is less than our previous Pulte homes. Cheaper stainless sinks, substandard pitted granite, thermostat of lesser quality and features. No light over the kitchen sink. This is a 55+ community and the shower head is hard to reach for me and I am 6 feet. I have to get the shower head down for my wife who is 5'5". The lights are not centered over the island. They only needed to be moved 7" to make them correct. Not being able to increase the size of your patio screen enclosure which means I need to tear the whole thing down and rebuild completely new. We purchased 8' interior doors but we have a 6'8" interior door that you can see from the front door as you come in because the architects have no imagination and don't care how stupid it looks. Additionally, their solution doesn't even work because the A/C handling unit whines when the door is closed because there is not enough airflow going to the unit. The inability to even make the smallest changes that fix poor design ideas by the architects is not new with Pulte, but frustrating still. We liked the basic floorplan but we were hoping for better quality. Our sales person and field manager were excellent but they have no control over quality if it is OK with Pulte standards. Thanks. ... More

We bought in a Del Webb community in Vegas years ago and knew we would like Sun City Mesquite. We have not been disappointed. The community is beautiful and our neighbors have been wonderful.

The quality of the stucco finish on my house is really poor. Everything else is acceptable.

Have faith in all the people involved with the process from the sales department to the design center and of course the builder , and yes they follow up and thru .

David has been very responsive and helpful

Hire your own inspector.

One issue was the bathroom. The shower door hit the door when opened so changed door to an accordion door. Superficial cracks on back patio had to be filled in.

Ask questions if you're not sure!

Make sure your sales associate keep you updated on changes that affect the sales agreement.

Right after move we found 1. front door lock was broken, 2. Furnace was not connected to gas pipe - heat was not working, found millions of ants that was eradicated at my expense, garage door was not going down - fixed at my expense, found spilled concrete on front hallway, entire driveway was not forced sprayed (clean) as others, found front lawn in very dried state including small tree was dying - very few leaves also the rest of grass around the house was very dried and brown. NOT impressed with total quality of house. Found too many fixes needed before move in, such as paint not finished, caulking missing in corners, some recessed lights missing..... ... More

The whole experience from start to finish was a good one. From the sales process, mortgage process and building process, this was by far the best and easiest home buying experience we have had. The deadlines we were told were met and we moved in right on time. There were a few workmanship issues like misplaced and mising doorstops, paint not completely done in a couple of areas, paint left on window frames, and stucco issues to name a few, but all the issues were minor and probably a result of the trades hurrying to meet the deadlines on a Friday night. All in all, so far we are very happy with our decision to go with Del Webb for our new home construction. ... More

Build quality is good. As with anything purchased that is a product of an assembly line manufacturing process, there will be issues. The Pulte group seems to be on top of any issues by prompt & so far, conscientious attention to issues brought to their attention. Feedback from issues reported is used to head off future construction issues. IF you don't report the issue it will not be rectified & Pulte will not be able to improve the product, YOUR home!

We had previously purchased a 3B / 3BR Dunwoody Way without a loft as a spec house but this is our first time through the entire build process. Our expectations were high based on our previous house. The first lot provided to us would not accommodate our house. So we had to get another lot which cost us a month delay. David C, our building supervisor, was available whenever required, welcomed our input, and was excellent in communicating the house build with us. There were several issues with the new house (please remember it’s easy to pick out the issues): (1) Could not have the interior painted a different color without incurring a $2000 cost for “improved paint quality” (although the Sherwin Williams store said the paint was the same quality, just a different color); (2) The AC compressor contacts were bad as delivered (took several complaints before it was verified faulty and replaced just before closing); (3) The heat did not work after closing (the technician said we were missing a “flame bar” which was a factory part); (4) It took an inordinate amount of time resolving a ceiling / crown molding issue in the sun room; (5) The trim work was really of low quality (done in a hurry rather than done right); (6) We had expected the house to be wired similar to our previous Dunwoody Way but it seems there were several changes we discovered in time to correct (specifically wiring of the island receptacles and the numerous holes made apparently to locate the wiring) and (7). There was a hole in the foundation in the front of the house that could have been repaired better. As I said, overall, we love the house and its construction. There are several design issues we would recommend Pulte consider changing but overall, we love the house. But I t’s taking a little more effort on my part than expected to bring the house up to what I consider appropriate for this level of house. ... More

Del Webb Dove Mountain is a beautiful subdivision located in the gorgeous Dove Mountain area just west of Tucson. Our Pulte/Del Webb home design and construction experience was excellent. We have a beautiful, well-built home in a community full of retired professionals from across the US. We could not be happier! I would have rated Del Webb with all fives but they need to work on paying attention to details. Our new home is well designed, well built and very good quality. However, there were minor punchlist items that could have been avoided if the subcontractors paid attention to detail. The front yard landscape contractor (Santa Rita Landscape) was especially poor and Del Webb should terminate their contact immediately. ... More

The builder Pulte did a horrible job building this brand new home. I have a list of repairs and a basement leaking water. I hope to work with them on repairs but if. not, I definitely would never recommend this builder!

Very beautiful community, wonderful support,

Double check ALL the little things before you sign.