Del Webb Reviews

The new home we purchased was a “spec” home and it had the most popular options e.g. upgraded kitchen and baths, nicer tile etc. In fact, it was great that a professional decorator picked out all the interior options... made it so much easier for us. Pulte, builds a solid, high quality home so the foundation and internals/mechanicals were first class. Their quality assurance coordinator for the minor follow up items is outstanding in terms of responsiveness and professionalism. We plan to live in Tidewater for a long time!

Promises by sales not kept. Mislead information

We are overall pleased with our new home. From start to finish, our sales representative was available to assist with any and all concerns or directed us to the appropriate person. The building team leader was responsive to our concerns during and after the House was completed. However, we recommend an independent home inspector and a real estate agent. In our case, both our agent and home inspector agreed that our home was well built

Pay attention to location of light switches and which lights they operate, some on not placed where you'd expect them. Circuit box is going to be located on the exterior of the house and only generally gives you an idea what each circuit covers, (switches, outlets, etc.). The kitchen water supply (to refrigerator, sink, dishwasher) is separated from the water supply to the rest of the house. If possible, visit construction frequently and ask questions.

Awesome painless process from picking out the structural upgrades to design center upgrades to easy closing. Weekly updates with photos from your sales agent and communication with your build superintendent. I would pick another Del Web community again without any hesitation.

We were not included in their “Celebration Walk-Through”. This is a walk-through prior to closing that should occur. In our case, just the construction supervisor and the warranty company rep performed the walk-through. So, there have been “punch-list” items that are becoming apparent as we live in the home. (We have been in our home now for 36 days.) The Pulte Warranty folks have been hesitant to have these issues fixed. A plumbing issue (raw sewage backing up into our showers) the first week we were in our home was deemed to be our fault so we had to pay a drain company to come out and clear the drain to the street. We are now waiting to see if some crown molding joints will be caulked. ... More

Spend more time at walk thru looking for small items. Walk thru items get quick attention. Over all the house is great, but a little maddening to find corners not painted, cabinets that swing too far, concrete stained.

Have tried many times to get answers. Upon moving in i discovered 20 plus chips out of a section of concrete, no response on this. Ive asked bout our yard. But seems pulte cares only bout the new closings and getting their yards in. We have standing water often, but i guess its not important. There is couple other items but its prolly a non issue.

We were pleased with Pulte Homes especially Tom D but very displeased with our Del Webb Agent, Diane A. We had very little interaction with her- she did not return calls and complained a lot about her personal life and how busy she was at work. Once she knew we wanted the house, she became invisible. She did not help us through any of the process including things that could have been done prior to closing on the house. We had friends here last week who were interested in Del Webb too. We told them DO NOT deal with Diane A.

Del Webb sells a community, and the house is the least valuable part of your purchase. House designs provide options, but the finished house is of only average quality. Ultimately you are merely another purchaser, a small fish in a big pond, and the bureaucracy can be overwhelming. In the end, it really is just a house. The community and amenities can shine, so prepare to find your satisfaction there. Along the way take the time to be certain all details are accurately set forth in your agreements. No sales reps comments hold any value unless confirmed in writing. Any mistakes - even denials of the sales reps representations will be held against you. ... More

I have had 4 out of 6 appliances worked on already, and even though we paid top of the line price, they aren’t top of the line. I have had 4 warranty visits where I was sitting and waiting and no one showed up. The house isn’t wired for a separate switch for the fan in rooms set up for a ceiling fan and light - you have to use the pull chain. You can’t choose to put in extra outlets or say where you would like them on a wall. They planted a Live Oak within 6 feet of our swimming pool, and now we’re going to have to go through the struggle of getting permission to change it out for something suitable. Floors aren’t level. The house has a passive return air system, resulting in stuffy rooms when guests close their bedroom doors. ... More

Del Webb homes are a good value for the money from a builder who has vast experience and resources in building new home communities. The quality of their direct employees is very high and they are responsive to homeowner concerns as they arise. Evidently there is a bit more flexibility in considering homeowner requested modifications during the building process than you are led to believe at the beginning.

Builder was very good. The representatives of builders were excellent. Contacting the association and sub contractors need some improvement.

We had very good experiences with the people that sold us the home being the staff at Del Webb.They always responded to our questions and kept us informed as to what was going on.We felt like they were very honest and forthcoming about all issues and answers good or not so good.We appreciated that.I will reserve comment on Pulte Homes until I am asked.

Due to turn over with Pulte homes I did not meet with my construction rep until the house was about 3 to 4 weeks from Dry Wall. In fact he told me that he was leaving the company in two weeks. I felt that he had a bad I really don't care attitude. Thankfully his replacement made up for all the negative experiences I had. Danny made it right and was very responsive to my concerns. In the end I was very happy.

Overall, the Del Webb home buying experience was good. The sales consultant, the builder, everyone went out of their way to be supportive and helpful. The exception was the Sales VP who came across very arbitrary and capricious. Also, the processes used by Pulte Mortgage were unnecessarily complex and challenging.

The field manager was inexperienced, his supervisor is incompetent and no one listened to us when we were telling them through the building process that things weren't going correctly. After closing we have been attempting to get the mistakes corrected and have only found one person interested in doing the right thing. If I had to build again with Pulte Homes I wouldn't do it and I wouldn't recommend anyone build with the group at Hill Country Retreat.

My wife and I fully enjoyed the build process. Our field manager did a fantastic job addressing our questions and concerns. We would do it again.

The house is well built, but has one design flaw. The furnace room and the laundry room should be reversed. That way hot water would flow quicker to the master bath room and to the kitchen area. Right now it takes a full 2-3 minutes to get hot water to the master bath sinks ( complaint from other homeowners also) After the hot water has been shut off for more than 3 minutes we have to wait again a full 2 minutes to get hot water.We are wasting a lot of water with the set-up we have now. The laundry room would be the same distance from the water heater, so no adverse change there. The only adverse effect would be the front bath would have a long time getting hot water, but this room is used the least. ... More

The purchase of our new retirement home with Del Webb / Pulte in Sun City Festival has been a relatively low stress experience. This was consistent through all stages (sales, design center, title, mortgage, construction, final inspection, closing, and post move in). Usually the most stressful phase "construction" was also low stress due to our Field Manager "Michael" and his leadership. They explained the process and established a communication plan at the start. This formed an issues resolution team and process for responding to all issues in a timely fashion. This communication process helped ensure the quality of the build and reduced the stress that comes with the largest purchase typically made. ... More

Things were not completed and when we contacted the Forman he stated we needed to contact the warranty department. Called about Windows not cleaned inside and out. They also left a razor blade on the outside sill to leave a rust mark on the outside window sill. Front door seal not put on properly and the fix was to add a piece of foam at the top of the door. We are away right now and will have to call when we get back home. Called many times to have front eve painted to no avail. Still needs to be done

If you want a custom built home, find someone else, Pulte is not the builder for you!

We were very pleased with our buying experience from beginning to end.

After 2 months living in this house my microwave and oven still do not work they have tried and failed 4 times. What a shame for such a reputable home builder like Pulte

Happy with Everything so far I love the Development clean and Well kept up Great experience with the Builder.