Del Webb Reviews

Disappointed in the fit and finish

Love our new home. They need to fix the pond in the rear of our home. Was told it leaks and it needs to be redone. Is definitely an eyesore.

Just let Pulte guide through every process

The sales people drummed into our heads that Pulte is not a custom builder. All homes are built to a standard. Silly me, I expected the models to reflect that standard. When we got into the home, we found several "standard" items that did not match the model. I have had to make modifications to the home to make it useable, With respect to the wiring in the home for TV, phone and internet, I expected the wiring contractor to understand how the cable companies would install their equipment. Once again, my expectation was not met and I am now going through added expense to make these services work as was expected. To new buyers: verify critical expectations before buying. ... More

Overall our experience has been a positive one. Everyone has quick to answer any questions we have had and eager to remedy any problems that arose. We have been in our house for about 45 days and enjoyed every minute.

We were very excited to get our Del Webb home. Upon moving in, we noticed numerous flaws in drywall and painting. It will take us a long time to correct them all. Our driveway has already cracked. Our hardwood floor is cracking and is chipped along the edges. Paint splatter even on the hardwood floors. Our shower door can only open one way because the walls are not straight. Many chips and imperfections also exist in the kitchen cabinets. There really appears to be a lack if attention to detail on the finish work.

Lot backs up to 2 1/2 miles of conservation then inter-coastal waterway.

Attention to detail is impressive as is communication and responsiveness during construction. Upgrades and options are pricey but worth the expense if they meet your needs. Quality of bathroom fixtures disappointing.

We are very pleased with our home, the workmanship, features, and quality in what we selected. After we finish accessorizing the house, we will be taking advantage of all that Sun City has to offer.

The entire process was well handled by all the staff.

Can’t wait to start enjoying retirement

For us, it was all about the lot. Find the lot with desired exposure, location, elevation & size...THEN fall in love with the home that comes on THAT lot!

We were excited about our new home and the lifestyle that a Del Webb community has to offer. But the house has been extremely disappointing. I’ve never seen such shoddy workmanship in the many years I was a Realtor showing all kinds of homes. Just today, one of our neighbors pointed out that our two month old house is about to lose the trim above the garage door. It is barely hanging on! The wood used for trim inside the house looks like rejects from a more quality oriented house builder. It is full of nicks and notches that were just painted over. Walls are crooked and there is paint slopped over hardware and light fixtures, etc. Obviously, the painters did not remove hardware before painting. Caulking is really bad to nonexistent. The sink in our wet bar is crooked. I was told someone would be out to check that several weeks ago and never heard back. Our microwave oven has a couple of dents. I could just go on and on… We get the distinct impression that Pulte emphasizes quantity rather than quality. They seem to want to throw homes together as quickly as possible to inflate their bottom line. Forget about the consumer! It is appalling!!! We and our neighbors paid rather large lot premiums for a view of a pond behind our homes. Soon after we moved in, we noticed the pond was being drained. No one bothered to let us know, and we later found out it was for making “improvements.” It has now been drained for several weeks with no evidence that anything is actually being done! We asked the HOA president last week about this issue, and he didn’t seem to know too much about it but was going to have a meeting with a Pulte person yesterday and then was going to get back to me today. I never heard back and tried calling him this afternoon but was told he’d left for the day but that he’d be back on Tues. And no one else knows what’s going on. So we are still left in the dark and are incredibly frustrated by our view of what used to be a pond and not having any idea of what is being done or when. ... More

Overall good responsiveness, good customer service. Prices are high in California, so we are unsure about the value of buying a house here.

Having built several homes previously, I do believe you get value for the price and a genuine desire to please you by the Pulte staff. Well satisfied in all aspects of the process.

I have filled this out 3 times - can't go "back" after checking out your terms. Just forget it. Probably will hold it all against us anyway. Would love to show our 40 day punch list to you. Rated below par since there was so much that needs to be addressed.

Spend a lot of time in walk through

Quite dishonest sales without proper guidance for the buyers. The design process TOTALLY inappropriate with just FOUR hours to select everything for your new home. Disaster. Inadequate supervision of the trades. Way too many very sloppy finishes. Very difficult building process for those who are not local.

Finished wood work done sloppy, cabinets finished poorly, even with one color paint the job wasn’t done well For the money paid nothing outstanding about the house

This is a company that does it right. From the site sales person who is very knowledgeable and patient to the superintendent that oversaw the building of our home we couldn't have been treated better. The house was completed to perfection. We love the house and would definitely recommend Del Webb.

The whole process from looking at the property to moving in was very smooth.Great communication, questions were answered, great community.

Always check the property thoroughly when taking the keys, there was quite a few cosmetic issues when we were given the keys.

Over all like what we bought.

Overall we were pleased with the building experience. Our supervisor was excellent and on top of issues. The quality of the materials used was not the highest quality but then we knew some of that going in for a non-custom built home.

Some of the installed product are faulty, but the builder is prompt in responding to try to correct the issue. We had a crack granite counter top with a scratch sink, and are still waiting it to be change. A portion of the shower does not drains correctly. But otherwise, 90% of the structure is in excellent condition. Subcontractors also should explain and give instructions and manuals of their work, for example the pool equipment. Finally the Installation of the smart home was disappointing and at one point it has to be fixed by another builder subcontractor. The cost of the smart home component is very high for what they offer, and the service is not good. Finally, they should discuss some of the landscaping with the new owner before doing it. I have a great experience with the builder and the different directors of labors, which are excellent. ... More