Del Webb Reviews

Moved in 2 months ago. Contacted the onsite construction manager and received prompt service for 2 small problems, although two other problems mentioned at the time still have not been addressed, one of which involves unfinished siding. Since that initial week I have called 3 times to the same manager and received a voice message each call to leave a message, all which have been ignored. Our list of construction repairs have grown to 20+ items from small issues like sheetrock screw pops to the aforementioned missing siding and a crooked kitchen island granite top. We have moved to Del Webb Riverpointe from NC where we have owned 2 new homes, neither of which experienced construction problems even close to the number we have experienced here. This has not been a smooth transition and I would recommend that future potential buyers fully investigate your after sale performance ... More

We liked that our new home was absolutely move in ready!

The sales and marketing people are at the top of their game. The building crew/foreman are average. I have had a few issues, and they are eventually worked out, but it is slow going. It seems that they are concerned with getting these homes built quickly, and that is the priority.

So far Pulte has responded to and repaired the small things we have found needed attention.

better quality of surround in the shower a d the soaking tub is poor quality.

Our 2nd house built by Del Webb, we are pleased once again. Love the layout of the house, we downsized for our retirement years and the Hideaway fit our new lifestyle.

As a spec home, this is not bad. I would have customized a bit more--range hood is too high for anyone under 5'2" and I'm 4'11", number of master bathroom electrical receptacles--need to take down full mirror and put up two over the sinks to make room for another outlet that is not over a sink; need to add an outlet where there is a big empty space where a cosmetic mirror could be on a cabinet; need to add an outlet to the private toilet area as a night light in there would be great; the master walk-in closet is passable but many shelves are too high for regular use unless one takes the ladder from the kitchen where the cooktop vent is too high and moves it into the master closet--yes, buying two is an option but one should not be up on ladders if over 55-65 in my opinion. There should be more than one linen closet with a three bedroom home--probably split the front coat closet to accommodate. Other than a few things I will need to have fixed on a punch list, all is good as far as houses go. ... More

Don't deal with Pulte Mortgage

We love our new home. It is lovely with wonderful upgrades. So glad we bought our home in South Carolina.

Overall I had a good experience with Pulte.

From start to close this was the easiest home build and loan experience I have ever had. The people were genuinely concerned to be sure you were happy. I was sent progress pictures by my sales person about every 3 weeks. At inspection every thing I showed them was corrected to my satisfaction.

Overall nice job. On time completion. Happily surprised at the quality. Highly recommended.

Fast and efficient. Home was done earlier than we expected.

The tiles in our house came from different die-lots. They were placed poorly where a lot of tiles are up higher in some parts than others. The grout lines go from narrow to wide in same rows. Slivers of tiles were placed in the master bathroom. bathroom. Our lawn has been a disaster since day one. They laid the sod in different directions which should NEVER be done. The grass is so much higher in some spots than others. There are many, many holes where grass is missing. Someone could break their neck. The HOA rejected it from day one and they tried to cut tiny pieces to shove in but they all died and came out. It is a disaster. We told everyone that came out here that we will not accept this horrible lawn. The entire lawn should be ripped out, graded and good sod put down, all going in the same direction. Hard to get answers and this needs to be done ASAP !!! I could go on about the poor quality of other things but most have been reported. Some were taken care of and others we get different answers every time. We have at least 4 tiles that are defective and have needed to be changed since day one. ... More

I lived in another state while my house was being built but I was well informed with updates and pictures from the Field Manager each week.

Do not expect to receive what you order. Pulte changes colors in major areas, in my case, the color of my roof. While most of the trades I have dealt with were eager to please and respectful, their tiling company is the worst in their industry. In my kitchen, they used 2 different dye lots. The tiles in the guest bathroom wall were not lined up and jutted out in some corners. They sent a man who was verbally abusive, aggressive and a bully. I had to tell him to leave and mot come back.

Overall the house was well constructed but there could be improvement in some of the sloppy workmanship in the details. The builder was not flexible and many items shown in the model were not available or changed without notice. The salesperson and project manager made the experience more positive but it was frustrating not to be able to speak directly to the corporate office where the decisions were made.

We've been in the home a month and 1/2, and have not discovered any major issues. A few minor issues were discovered and were dealt with right away. So far our experience has been very good.

Home was not finished at closing. Floors were paint and stucco spattered. Promises on follow through for cleaning and repairs were not met in timely fashion.

Very poorly built! We have had a lot of issues and are still waiting for a handful of items to be repaired! The response time from the team is unexpectedly slow! It has been very disappointing!

Our assigned Construction Field Manager was Exceptionally good. He was professional, informative and addressed our concerns along the entire way.

Del Webb utilizes inexpensive finishes. Quality of build comparable to spec home. Home build time rushed. Communication horrible. Lack of follow through or don’t respond at all to questions regarding home - community. Upgrade charges inflated. Upgraded master shower and secondary bath shower, at almost same upgrade charge. Secondary bath half the size and half the material, did not get what we paid for. Shower head second bath not even mounted on tile surface, instead mounted to drywall. Selling quick sell homes discounted as much as $60K. This devalues overall dollars per sq foot for potential resale. ... More

The whole buying process took eight months, from choosing our lot to moving in. This was the first time for us building ground up. The staff was great in keeping us informed along the way and we were able to document the progress the whole time by visiting the lot to take pictures. The sales staff and project managers were available to answer questions and assist with suggestions for other services needed. These homes are built with care and quality.

Nothing is perfect in life. This home is close. Our golf course lot is gorgeous. Helping us place our home on the lot was a crucial part of our build. The fact that we have had past experience with home construction helped us be more understanding when problems came up.

We have had a great experience with our interaction with Del Webb homes and, their staff. Would recommend them to anyone looking for a home in one of their communities.