Poor communication. Slow to respond to issues. Poor site conditions inside and outside of property during the entire building process. This was followed by a poor presentation on the closing day. Interior trim and finish was substandard. Be sure to document every single defect before closing or it will not be covered after closing, examples would include dying sod/ drainage issues, weeds, caulking, damaged appliances, counter trim around appliance. We noticed a damaged 3rd bathroom (not used) toilet seat after 4 weeks that was not covered. Every defect was filled with caulk instead of sanded/ ...

Del Webb responded:
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience with us, especially the lack of communication and response to concerns. We would like the opportunity to learn more about your concerns and help resolve them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH delwebb ...

Total Score 1

Quality 1

Trustworthiness 3

Responsiveness 3

Overall, a pretty good experience.

James K.
Verified HomeBuyer
August 13, 2025
Georgetown, TX

Overall, a good experience. Walk through items should have been taken care of ahead of time though.

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're glad to hear that overall, you had a good experience. We are sorry to learn that you still have unaddressed concerns from the walk through and would like to learn more about them. It would be greatly appreciated if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH delwebb ...

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 4

Great fit and finish

Chester M.
Verified HomeBuyer
August 13, 2025
Celina, TX

Very happy with the fit and finish and the quality of the workmanship. Looking forward to living in the neighborhood.

Del Webb responded:
Thank you for taking the time to provide feedback for us. We are so glad to hear that you are happy with the fit, finish, and quality of workmanship of your new home! We hope you enjoy your home and neighborhood! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

These bought is a Keenland Meadow.

Terry B.
Verified HomeBuyer
August 13, 2025
Westfield, IN

The moving close date was confusing.

Del Webb responded:
Thank you for sharing your feedback with us. We are sorry to hear about the confusion that was caused from the closing date. We will share your comments with the appropriate teams to improve our services in the future. Enjoy your new home! ^KH delwebb

Total Score 4

Quality 3

Trustworthiness 4

Responsiveness 4

Has been responsive to my issues. Would like a walk through.

Stephen N.
Verified HomeBuyer
August 13, 2025
Sun City, CA

What is the status of my solar?

Del Webb responded:
Thank you for taking the time to provide feedback. While we are glad to hear that our team has been responsive to your concerns, we are sorry to hear about your solar installation and that you never got a proper a walk through. We would like to help, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH delwebb ...

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 3

Nick

Nicholas V.
Verified HomeBuyer
August 13, 2025
Tucson, AZ

We chose to look at Del Webb properties after looking at a property in Palm Springs. We looked at both properties in Phoenix and Tucson and really loved the entire experience in Tucson-from the tour that Winnie gave us to the quality of the homes and the entire property and location. We looked at several other properties and they didn’t come close. We are really excited about our new home!

Del Webb responded:
Thank you for taking the time to share your feedback with us. We’re so glad to hear you enjoyed your visit to our community and that Winnie’s tour helped showcase the quality of our homes, the property, and the location! It’s wonderful to know you found exactly what you were looking for, and we’re excited for you to start making memories in your new home! Congratulations! ^KH delwebb ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Outstanding experience from start to finish!

Gail M.
Verified HomeBuyer
August 13, 2025
Mesquite, NV

Purchasing my new home was an outstanding experience from start to finish. The entire process was smooth and stress-free thanks to the team's wonderful communication and responsiveness. The web based tools, provided were intuitive and easy to use, making every step simple and transparent. Most importantly. the quality of the home far exceeds that of others I've seen- attention to detail craftsmanship truly stands out. I couldn't be happier with my decision and highly recommend Del Webb to anyone looking for a new home.

Del Webb responded:
Thank you for sharing your feedback with us. We are thrilled to hear that your home-buying experience was smooth and stress-free and that our team’s communication and web-based tools helped make the process simple and transparent! It’s especially rewarding to know the quality and craftsmanship of your new home exceeded your expectations. We appreciate your kind words and your recommendation! Enjoy your new home! ^KH delwebb ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Don't Expect a Custom Home Build Experience

Robert O.
Verified HomeBuyer
August 13, 2025
Saint Cloud, FL

It started with a perfect floor plan for our needs and ended with a beautiful home we are proud to own. The finish options were sufficient and the design process was smooth overall. Our frustrations with the process revolved around locations for tray ceilings, ceiling lighting drops, ceiling speakers, TV wall mount locations and such. There was precious little builder flexibility, but I will say our build manager Sean was able to accommodate our two most crucial change requests. We are truly grateful for that and I told Sean he was now a true custom home builder. Overall, we are ...

Del Webb responded:
Thank you for taking the time to share your feedback with us. We're so pleased to hear that you are enjoying your home and the community! We also appreciate you recognizing Sean for his efforts in accommodating your most important requests! We understand the desire for more flexibility during construction and will keep your comments in mind as we work to improve the process. Congratulations on your new home, enjoy! ^KH delwebb ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Celestine was the best…What a professional lady.

Louis M.
Verified HomeBuyer
August 13, 2025
Immokalee, FL

We never did get a walk thru. Did would be nice some day.

Del Webb responded:
Thank you for sharing your feedback with us. We are thrilled to hear that Celestine provided excellent service throughout your process! However, we are sorry to learn that you never had a proper walk through with our team. If there's anything we can do to help, please don't hesitate to reach out. Congratulations on your new home, enjoy! ^KH delwebb ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Front Door

Arvind P.
Verified HomeBuyer
August 13, 2025
Jacksonville, FL

Every things is OK, only one improvement builder should do is that size of front door should be larger, two door and should be higher in hight

Del Webb responded:
Thank you for providing feedback for us. We are glad to hear that your experience thus far has been going well! We appreciate your insights and suggestions in regards to the front door and will share them with the appropriate team. Enjoy your new home! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Sales staff and Construction team

Billy G.
Verified HomeBuyer
August 13, 2025
Mesquite, NV

Both sales and construction always kept us up to date on the entire buying process. After closing the construction team ( Ron and Darrel ) were extremely quick to handle all our concerns with complete satisfaction.

Del Webb responded:
Thank you for taking the time to provide feedback for us. We are thrilled to hear that you had a positive home-building experience with us! It's wonderful to know that the sales team kept you informed throughout the process and the construction team addressed all your concerns promptly. Congratulations on your new home, enjoy! ^KH delwebb ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Dillon was assigned as the builder

Larry G.
Verified HomeBuyer
August 13, 2025
Hoschton, GA

I would not recommend the builder or the staff of Pulte responsible for managing the process, and the product they produce is (and continues to be) seriously flawed. Specifically, they use inferior materials, the workmanship is shoddy, and getting them to fix warranty items continues to be a problem (even after three (3) months of ownership). I would not recommend them or the product they sell.

Del Webb responded:
Thank you for taking the time to share your feedback with us. We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH delwebb ...

Total Score 2

Quality 1

Trustworthiness 1

Responsiveness 1

Xx. Xx. Xx cx

Susan M.
Verified HomeBuyer
August 13, 2025
Saint Cloud, FL

Moved to new area n Gardenrow. Why are streetlights off. That is not safe

Del Webb responded:
Thank you for making us aware of this situation. We are sorry to hear about the situation with the streetlights and would like to learn more about this. It would be greatly appreciated if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH delwebb ...

Total Score 1

Quality 3

Trustworthiness 1

Responsiveness 2

Del Webb great!! Pulte not so great ;(

Robert K.
Verified HomeBuyer
August 13, 2025
Okatie, SC

Love the community…. But housebuying experience, not so smooth… told first Real Estate agent the street, and Sun exposure I wanted. She tried to push me on a different street. I said I guess I’ll wait or look at resale, since the street I wanted was not available. Two weeks later, I find out the lot I wanted was sold! And the street I wanted is available and she didn’t call me!? Changed agents. Got “ next best” lot. Then came building process… very rushed to pick choices, and you are locked in! No changing! This part of the process has so many areas it could be improved if they would just ...

Del Webb responded:
Thank you for taking the time to share your feedback. We’re happy to hear you love your community, but we’re truly sorry to learn that your homebuying experience fell short of expectations. We understand how frustrating it must have been to miss out on your preferred lot, feel rushed in the selection process, and still have outstanding items months after closing. We would like to learn about your unaddressed concerns, it would be greatly appreciated if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH delwebb ...

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 3

Del Webb Viera

Stephen B.
Verified HomeBuyer
August 13, 2025
Melbourne, FL

Builder could really strengthen the brand by being more responsive, more attentive to detail, and less careless! For example THIS SURVEY was address to me as a buyer of a 60’ product which does NOT exist in this community. Too much building and way too little ‘finishing’ of landscaping and amenities…..

Del Webb responded:
Thank you for providing feedback for us. We’re sorry to hear about your concerns and appreciate you pointing out both the survey error and the challenges you’ve seen with landscaping and amenities completion. We’ll make sure your comments are shared with the appropriate teams so we can continue improving our communication, attention to detail, and follow-through. If there's anything we can do to help your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH delwebb ...

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 2

Love My New Home

Paula F.
Verified HomeBuyer
August 13, 2025
Hoschton, GA

I bought a spec house, so i didn't choose flooring, cabinets, etc, but i really like everything in my house. They building superintendent was easy to work with and overall it was a good experience. This is the 3rd time that I've purchased a brand new home and Pulte is much easier to work with and the workmanship is much better than the previous new homes. There were a few bumps along the way, but all the issues were resolved fairly quickly.

Del Webb responded:
Thank you for taking the time to provide feedback for us. We are so glad to hear that you had a good experience and appreciate the workmanship of your new home! It's great to hear that your superintendent was easy to work with and addressed any concerns you may have. Congratulations on your new home, enjoy! ^KH delwebb ...

Total Score 4

Quality 5

Trustworthiness 5

Responsiveness 4

was able to build in a reasonable time and update the progress

Lee G.
Verified HomeBuyer
August 12, 2025
Westfield, IN

there are a few things that need to be taken care of but I'm told they are not covered under the house warranty

Del Webb responded:
Thank you for taking the time to share your feedback with us. We're glad to hear that your home was built in a reasonable time, but we're sorry to hear you are experiencing concerns. We'd appreciate the opportunity to learn more about your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH delwebb ...

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 4

Project Manager and Salesman were both top notch being both knowledgeable and responsive.

William C.
Verified HomeBuyer
August 10, 2025
Mesquite, NV

Everything went very smooth from start to close. Very easy process for building a new home. The only issue is lack of options along with extremely high costs for any upgrade. Love the house and the community so far.

Del Webb responded:
Thank you for providing feedback for us. We're thrilled to hear that your experience from start to finish, was smooth and seamless! We appreciate your feedback and insights into upgrade options for your home. We're so glad to know that you are loving your new home and community! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

My Experience with Buying from Del Webb NMB

James W.
Verified HomeBuyer
August 10, 2025
North Myrtle Beach, SC

My wife and I purchased a quick move in home from Del Webb in May 2025. The process of buying has been great! Our sales agent and contractor were awesome. We were really happy with the entire process and the way we have been treated. The people in our community are so friendly and we continue each day to find ways to enjoy our new home. The amenities are exceptional and the location is great.

Del Webb responded:
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a great home-buying experience and that your sales agent and contractor helped make it a positive one! It’s wonderful to know you’re enjoying your new community, meeting friendly neighbors, and taking advantage of the exceptional amenities and great location. Congratulations on your new home, enjoy! ^KH delwebb ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Encantado ! Gracias

Jaime M.
Verified HomeBuyer
August 09, 2025
Saint Cloud, FL

No soy de muchas palabras pero si puedo decir que estamos contentos al adquirir la propiedad para como está el mercado ! La comunidad está súper y las facilidades tiene de todo para entretenerse!

Del Webb responded:
¡Gracias por compartir sus comentarios con nosotros! Nos alegra saber que están contentos con su nueva propiedad! También nos da gusto que estén disfrutando de la comunidad y todas las facilidades que ofrece para entretenerse. ¡Les deseamos muchos momentos felices en su nuevo hogar! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Frank & Patricia - New Home Build Experience Sun City Texas

Frank S.
Verified HomeBuyer
August 09, 2025
Georgetown, TX

Our overall experience has been excellent in all respects. We were out of town buyers. Websites were consistently content rich, reliable, easy to navigate. Once visiting Sun City Texas (SCT), our Sales Rep, Adam M was excellent and went above and beyond with detailed support while we were onsite and back home leading up to the lot selection and contracting decision. After lot selection, Rachel in the Design Center, was excellent in helping us with the many design selections associated with the home build. When construction started, our assigned Construction Manager, Craig C., was ...

Del Webb responded:
Thank you for taking the time to share your feedback with us. We’re so glad to hear that your home-buying experience was excellent from start to finish, and that Adam, Rachel, and Craig each made such a positive impact along the way! It’s great to know our team was able to provide the professionalism, communication, and support you needed, especially while purchasing from out of town. We appreciate your perspective on value and design options. Enjoy your new home! ^KH delwebb ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Fairly Straight Forward Purchase

Natalie C.
Verified HomeBuyer
August 09, 2025
Winter Garden, FL

Bought one of the ready to move in properties, so it was pretty straight forward.

Del Webb responded:
Thank you for providing feedback for us. We're so glad to hear that you had a smooth and straight forward home-buying experience! Congratulations on your new home, enjoy! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 4

Pulte team

James W.
Verified HomeBuyer
August 08, 2025
Ponte Vedra, FL

Overall we were unhappy with the sales person during the purchase process, she forgot some things during our initial meetings that caused problems later in the build process. The designer was great and the construction manager gets 10 stars. But your mortgage division gets 2 stars

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're glad to hear that overall, you had a good experience but we are sorry to hear that some items were left out of the build process. It's great to know that your designer and construction manager provided you with excellent service! If there's anything we can do to better your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH delwebb ...

Total Score 4

Quality 5

Trustworthiness 5

Responsiveness 4

Overall not happy

Karen A.
Verified HomeBuyer
August 08, 2025
Okatie, SC

Don’t need to be told how to drive in welcoming session. $40 every time you get a delivery or $30 if a contractor comes to do work at your house! Design options are extremely limited. You don’t know this u til after you signed a contract. After buying 5 new construction homes this was far from being the best experience. Kolter is FANTASTIC!

Del Webb responded:
Thank you for taking the time to share your feedback with us. We are sorry to hear that certain aspects did not meet your expectations. We understand how important transparency and choice are in the homebuying experience, and we regret that you felt this was lacking. We appreciate your feedback as it helps us improve. ^KH delwebb ...

Total Score 1

Quality 2

Trustworthiness 3

Responsiveness 5

Enabled on-site construction updates.

Melvin F.
Verified HomeBuyer
August 08, 2025
Georgetown, TX

We were given periodic access to the home for construction progress reports with Kevin, our building rep, who was responsive and helpful.

Del Webb responded:
Thank you for taking the time to provide feedback. We’re so glad to hear that Kevin kept you informed with regular progress updates and that you found him responsive and helpful throughout your home’s construction! Congratulations on your new home, enjoy! ^KH delwebb

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 3

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Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb

Customer Reviews

Most Disappointing New Home Purchase

Overall, a pretty good experience.

Great fit and finish

These bought is a Keenland Meadow.

Has been responsive to my issues. Would like a walk through.

Nick

Outstanding experience from start to finish!

Don't Expect a Custom Home Build Experience

Celestine was the best…What a professional lady.

Front Door

Sales staff and Construction team

Dillon was assigned as the builder

Xx. Xx. Xx cx

Del Webb great!! Pulte not so great ;(

Del Webb Viera

Love My New Home

was able to build in a reasonable time and update the progress

Project Manager and Salesman were both top notch being both knowledgeable and responsive.

My Experience with Buying from Del Webb NMB

Encantado ! Gracias

Frank & Patricia - New Home Build Experience Sun City Texas

Fairly Straight Forward Purchase

Pulte team

Overall not happy

Enabled on-site construction updates.

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