Del Webb Reviews
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What Real Homeowners Say About Del Webb
With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9767 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.
Customer Reviews
Problems after move in
- Anonymous
- Verified Homebuyer
- June 04, 2019
- Griffin, GA
Right after move we found 1. front door lock was broken, 2. Furnace was not connected to gas pipe - heat was not working, found millions of ants that was eradicated at my expense, garage door was not going down - fixed at my expense, found spilled concrete on front hallway, entire driveway was not forced sprayed (clean) as others, found front lawn in very dried state including small tree was dying - very few leaves also the rest of grass around the house was very dried and brown. NOT impressed with total quality of house. Found too many fixes needed before move in, such as paint not ...
Del Webb responded:
We're disappointed to hear that you aren't satisfied with the quality of your home, as it is our goal to deliver a great home and home buying experience. If you'd like to discuss this with us, please contact us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Pleasnt Experience
- Anonymous
- Verified Homebuyer
- June 04, 2019
- Mesquite, NV
The whole experience from start to finish was a good one. From the sales process, mortgage process and building process, this was by far the best and easiest home buying experience we have had. The deadlines we were told were met and we moved in right on time. There were a few workmanship issues like misplaced and mising doorstops, paint not completely done in a couple of areas, paint left on window frames, and stucco issues to name a few, but all the issues were minor and probably a result of the trades hurrying to meet the deadlines on a Friday night. All in all, so far we are very ...
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Build Quality & Value
- Steven T.
- Verified Homebuyer
- June 04, 2019
- Rancho Mirage, CA
Build quality is good. As with anything purchased that is a product of an assembly line manufacturing process, there will be issues. The Pulte group seems to be on top of any issues by prompt & so far, conscientious attention to issues brought to their attention. Feedback from issues reported is used to head off future construction issues. IF you don't report the issue it will not be rectified & Pulte will not be able to improve the product, YOUR home!
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Love the Dunwoody Way + Loft
- Kenneth T.
- Verified Homebuyer
- June 04, 2019
- Griffin, GA
We had previously purchased a 3B / 3BR Dunwoody Way without a loft as a spec house but this is our first time through the entire build process. Our expectations were high based on our previous house. The first lot provided to us would not accommodate our house. So we had to get another lot which cost us a month delay. David C, our building supervisor, was available whenever required, welcomed our input, and was excellent in communicating the house build with us. There were several issues with the new house (please remember it’s easy to pick out the issues): (1) Could not have the ...
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Del Webb Dove Mountain-Beautiful New Home
- Mark J.
- Verified Homebuyer
- June 04, 2019
- MARANA, AZ
Del Webb Dove Mountain is a beautiful subdivision located in the gorgeous Dove Mountain area just west of Tucson. Our Pulte/Del Webb home design and construction experience was excellent. We have a beautiful, well-built home in a community full of retired professionals from across the US. We could not be happier! I would have rated Del Webb with all fives but they need to work on paying attention to details. Our new home is well designed, well built and very good quality. However, there were minor punchlist items that could have been avoided if the subcontractors paid attention to ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Extremely Disappointed and very dissatisfied!
- Sonia R.
- Verified Homebuyer
- June 04, 2019
- Hoschton, GA
The builder Pulte did a horrible job building this brand new home. I have a list of repairs and a basement leaking water. I hope to work with them on repairs but if. not, I definitely would never recommend this builder!
Del Webb responded:
We're incredibly disappointed to hear that you're dissatisfied with your new home. If you need assistance submitting service requests, please email us at socialcare@pultegroup.com and we'd be happy to help. --Sarah
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 1
Beautiful home
- Anonymous
- Verified Homebuyer
- June 04, 2019
- Estero, FL
Very beautiful community, wonderful support,
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overall satisfaction but Pulte cuts WAY TO MANY CORNERS in both design and products used. The people in the field do a super job given what Pulte provides.
- Johnny W.
- Verified Homebuyer
- June 04, 2019
- Lakewood Ranch, FL
Double check ALL the little things before you sign.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Lack of cleaning
- David S.
- Verified Homebuyer
- June 02, 2019
- Manchester, NJ
Lack of proper cleanup resulted in brown floor becoming gray. Spackling dust was not clean up. entire house needed a VERY needed cleaning. Very Disappointed
Del Webb responded:
We sincerely apologize that your home was not properly cleaned and we have shared this feedback with our local leadership team. Please get in touch with us at socialcare@pultegroup.com if you'd like to discuss this further. --Sarah
Total Score 2
Quality 4
Trustworthiness 4
Responsiveness 2
Happy with our decision
- Anonymous
- Verified Homebuyer
- June 02, 2019
- Summerville, SC
Take advantage of the getaway weekend. It was very helpful in making our decision.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 4
Del Webb - We were pleasantly surprised and very pleased with the overall
- Anonymous
- Verified Homebuyer
- June 01, 2019
- Albuquerque, NM
We were pleasantly surprised and very pleased with the overall experience of building a house with Pulte.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
pretty good with exceptions
- David W.
- Verified Homebuyer
- June 01, 2019
- Hoschton, GA
I like my home overall. I cannot believe the low quality of the front door to my home. You can seer light coming in around it. My building manager was scheduled to come back after closing to work on it, but did not show up. I have not yet had time to contact warranty. It is a very poor quality installation and a very low quality product to begin with. I am also unhappy with the sod installation in my back yard. Overall we are enjoying our home with the above noted exceptions.
Del Webb responded:
We're sorry to hear about the issues with your sod and front door and if you need assistance submitting a service request, we'd be happy to help! Please email us at socialcare@pultegroup.com. --Sarah
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Pleased
- Judith R.
- Verified Homebuyer
- June 01, 2019
- Hoschton, GA
I’m a second time DelWebb/Pulte buyer, having lived in my previous home for 16 years. Recommend buying for long lasting home quality.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Room for improvement
- Wade R.
- Verified Homebuyer
- June 01, 2019
- Fort Mill, SC
Home is attractive and comfortable. Some workmanship was quite good, such as tile work.However, quality of paint and paint workmanship was not what I hoped. Most fixtures are fine, but some (toilet seats, for example) were What I perceived as very entry level.I'm not unhappy, But I paid a lot and Didn't get "wowed" as much as I expected.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Unsure
- Gerald D.
- Verified Homebuyer
- June 01, 2019
- OCALA, FL
Was not able to attend pre-closing walk through but was able to be there for 3 days the week following closing. While there I found no power in half the kitchen receptacles{which has been fixed} and no power in both baths{which hasn't}. I spent 2 hours cleaning paint splatter off floor so grout could be sealed which had to be done after closing. This makes no sense whatsoever. There is a gouge in the drywall, front door weatherstripping problem, sprinkler head by front door problem, something was dropped on the kitchen sink leaving a mark and the concrete apron in front of the garage ...
Del Webb responded:
We sincerely apologize that you experienced these issues with your new home. We have shared your comments with our local leadership team and if you'd like to discuss this further, please don't hesitate to contact us at socialcare@pultegroup.com. --Sarah
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Dream Home
- Joanne D.
- Verified Homebuyer
- May 31, 2019
- Griffin, GA
From selecting a lot to choosing finishes this was a simple, painless and exciting process. This is our fifth house and the easiest buying process and the most beautiful!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Warranty
- Anonymous
- Verified Homebuyer
- May 31, 2019
- Ponte Vedra, FL
Workmanship is below average. Warranty is the worst I have experienced among builders. Submitted several warranty requests and received either no response at all or a very slow response. WIll no choose Pulte again. Title company that represents Pulte Homes in Orlando had incompetent individuals who were not even able to answer questions the legal description. In fact, they recorded several deeds with incorrect legal and had to file for corrective deed later on.
Del Webb responded:
We apologize that our warranty response hasn't been satisfactory and we appreciate you bringing it to our attention. If there are unresolved issues that we can assist with, you can always reach out to us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
5 stars to Del Webb for building our dream home.
- Andrew R.
- Verified Homebuyer
- May 31, 2019
- Bluffton, SC
My wife and I are extremely pleased with our new home and highly recommend others to come find their dream home at Sun City Hilton Head South Carolina.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Disapointed
- Hector M.
- Verified Homebuyer
- May 31, 2019
- Fredericksburg, VA
Building materials are the bare minimum quality.. I was told that the only thing they cared was going to be that the house was going to be built under "Code" expectations. We did not know that so called builders code meant poor quality materials. The house insulation is HORRIBLE! The house options are extremely high for the poor quality product.
Del Webb responded:
We're so sorry to hear you're disappointed, as it is our goal to deliver an excellent home and home buying experience. If you'd like to discuss this further, please don't hesitate to reach out to us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 2
Overall happy
- Kenneth P.
- Verified Homebuyer
- May 30, 2019
- MARANA, AZ
Closed when we were originally told the house would be finished. The construction manager was great to work with. Any issues were corrected to our satisfaction.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Del Webb - sales agent gave us misinformation , on numerous occasion's about
- Dwight S.
- Verified Homebuyer
- May 30, 2019
- Port Saint Lucie, FL
sales agent gave us misinformation , on numerous occasion's about same item. also, Vitek did not live up to it's obligation in our opinion. we have heard many complaints about them. both situation's resolved. not to our satisfaction , however, let bygones be bygones. Overall, we are very happy with our new home.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 5
Love our new home.
- Robert S.
- Verified Homebuyer
- May 30, 2019
- Buckeye, AZ
Home met our expectations. We live on the golf course. Great view. Love our community.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Del Webb - There were no major construction issues.
- Stephen G.
- Verified Homebuyer
- May 30, 2019
- Mesquite, NV
There were no major construction issues. The minor paint touch up was handled in an expeditious manner.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The house and community superb
- Peter S.
- Verified Homebuyer
- May 30, 2019
- Georgetown, TX
Excellent workmanship. The cabinets are many and plenty of closets space.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Moving south
- Anonymous
- Verified Homebuyer
- May 30, 2019
- FLORENCE, AZ
I love my house. More timely attention to some issues would be better. Feel somewhat on the back burner now that we've moved in
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 3
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