Del Webb Reviews

Fast and efficient. Home was done earlier than we expected.

The tiles in our house came from different die-lots. They were placed poorly where a lot of tiles are up higher in some parts than others. The grout lines go from narrow to wide in same rows. Slivers of tiles were placed in the master bathroom. bathroom. Our lawn has been a disaster since day one. They laid the sod in different directions which should NEVER be done. The grass is so much higher in some spots than others. There are many, many holes where grass is missing. Someone could break their neck. The HOA rejected it from day one and they tried to cut tiny pieces to shove in but they all died and came out. It is a disaster. We told everyone that came out here that we will not accept this horrible lawn. The entire lawn should be ripped out, graded and good sod put down, all going in the same direction. Hard to get answers and this needs to be done ASAP !!! I could go on about the poor quality of other things but most have been reported. Some were taken care of and others we get different answers every time. We have at least 4 tiles that are defective and have needed to be changed since day one. ... More

I lived in another state while my house was being built but I was well informed with updates and pictures from the Field Manager each week.

Do not expect to receive what you order. Pulte changes colors in major areas, in my case, the color of my roof. While most of the trades I have dealt with were eager to please and respectful, their tiling company is the worst in their industry. In my kitchen, they used 2 different dye lots. The tiles in the guest bathroom wall were not lined up and jutted out in some corners. They sent a man who was verbally abusive, aggressive and a bully. I had to tell him to leave and mot come back.

Overall the house was well constructed but there could be improvement in some of the sloppy workmanship in the details. The builder was not flexible and many items shown in the model were not available or changed without notice. The salesperson and project manager made the experience more positive but it was frustrating not to be able to speak directly to the corporate office where the decisions were made.

We've been in the home a month and 1/2, and have not discovered any major issues. A few minor issues were discovered and were dealt with right away. So far our experience has been very good.

Home was not finished at closing. Floors were paint and stucco spattered. Promises on follow through for cleaning and repairs were not met in timely fashion.

Very poorly built! We have had a lot of issues and are still waiting for a handful of items to be repaired! The response time from the team is unexpectedly slow! It has been very disappointing!

Our assigned Construction Field Manager was Exceptionally good. He was professional, informative and addressed our concerns along the entire way.

Del Webb utilizes inexpensive finishes. Quality of build comparable to spec home. Home build time rushed. Communication horrible. Lack of follow through or don’t respond at all to questions regarding home - community. Upgrade charges inflated. Upgraded master shower and secondary bath shower, at almost same upgrade charge. Secondary bath half the size and half the material, did not get what we paid for. Shower head second bath not even mounted on tile surface, instead mounted to drywall. Selling quick sell homes discounted as much as $60K. This devalues overall dollars per sq foot for potential resale. ... More

The whole buying process took eight months, from choosing our lot to moving in. This was the first time for us building ground up. The staff was great in keeping us informed along the way and we were able to document the progress the whole time by visiting the lot to take pictures. The sales staff and project managers were available to answer questions and assist with suggestions for other services needed. These homes are built with care and quality.

Nothing is perfect in life. This home is close. Our golf course lot is gorgeous. Helping us place our home on the lot was a crucial part of our build. The fact that we have had past experience with home construction helped us be more understanding when problems came up.

We have had a great experience with our interaction with Del Webb homes and, their staff. Would recommend them to anyone looking for a home in one of their communities.

We love our new home! It has exceeded our expectations. Plus Pulte stands behind their product. It's my third Pulte home.

The quality and materials are above average and the value is well worth the price. The trust factor is not good. The sales and materials coordinator were very trustworthy. The building foreman were in too big a hurry and the subs made way to many mistakes. You would think they could build the same house over and over and not make the same mistakes, but they do. You can tell they get rewarded by the number houses built per month. Lot's of rushing to compete houses at EOM. Issues are ignored during building and the goal is to get to closing as fast a possible and let the warranty team fix the problems. The warranty team is doing a good job, but all of this could be better, cost effective and on time and under budget with just a few tracking changes. But, pretty much management does not want any feedback, they have this and they know what they are doing, and could care less about correcting the problems. The answer is it was designed this way. ... More

It was a pleasure working with our field manager John. We believe any issue that came up he resolved immediately. We cannot say the same about her 30 day walk-through. Like any home you find issues after you move in. At this point we believe we are not getting honest answers and a run around on problems that need to be addressed. Our advice is make sure everything is fixed prior to closing

Really great buying experience, Paul the builder was the best.

Overall, the home buying and building experience was positive.

All new homes have some issues but our experience with Dell Webb/ Pulte, has been positive. When we sent items that needed to be addressed, they were fixed in a timely fashion. We LOVE this community!

When problems occured Jeremy saved the day, and I thank him f or that. He is a true Professional.

Everyone with whom I have had contact has been great.

This has been a good experience. Of course there were some things that had to be corrected or fixed after the build, but they were done promptly, by qualified people who were very respectful and pleasant. My Field Manager was very response to my requests.

You must hire your own Home Inspector because there are serious mistakes being made by builder in this subdivision that is serious. Pultegroup needs to make some big changes in construction quality as it is poor

Overall positive experience

I would suggest that if you purchase a Pulte home, you purchase a bare bones unit, then gut what’s inside and have your own contractors finish it properly and the way you want it done. Why Del Webb would ever associate themselves with Pulte Homes is beyond me.