Del Webb Reviews

Del Webb home: 1. Quality of workmanship is poor. Examples: a) shower pan in master bathroom is not level, the result is pondering and poor drainage. Additionally, the metal plate does not securely fit into the opening.- i have cut my foot on this twice. b) faucet in kitchen sink is poor quality- the extension and retraction features do not work well. I expect it will fail within a few months. c) the floor in master bedroom is uneven and has rock-like substances under the carpet, which hurt feet when walking on it barefoot. d) poor ventilation in bathrooms (despite using exhaust fan in bathroom for several hours after a shower) there is a very strong mildew smell. Additionally, this is poorly designed because the window in the master bathroom does NOT open. e) there is NO ventilation exhaust fan in the laundry room. f) there are significant gaps around baseboards where insects can enter the house. g) extremely poor planning of landscape design- we have many plants which are dying. h) The laborers that put are home together didn’t use acceptable industry practices of making sure things (such as floors cabinets and shower pans) had a level surface before installation of materials. I definitely would not recommend this property to friends or relatives. ... More

Everyone was very helpful and courteous from Mike our salesman to Victor who came to the house to take care of things that needed to be finished to the HOA ladies. We have had a good experience thus far and have been very informed about upcoming events.

Taking a long time to get things accomplished.

Beautiful, quality home. The Sales Consultant, Construction Field Manager, and Customer Care Manager provided outstanding service.

Design center did very nice job adding about $30K in upgrades. No comfort height toilets a big miss, it’s a retirement community, costs almost nothing to add them. Space and storage in this house is bell designed.

The people we dealt with at Del Webb (Pulte Homes)were fantastic, from Darren the sales person, Nikki in the design studio, John our Field Manager, to the girls at Pulte Mortgage. I give each and everyone of them 5 stars. I love our home, but I believe they do not have enough workers to complete the homes within the time frame and do a quality job. Our sod has been our biggest complaint even before we moved in, but Pulte refuses to do anything about it. Many others in the neighborhood have the same complaint. We have some patches where the sod is nice and green, the rest looks yellow and half dead. It is our responsibility to pay for someone to treat the lawn and pay to water it in order to see if we can make it look decent in 12 to 18 months. Some people have spent 3 to 6 months fighting to get some areas replaced or have replaced it at their own expense. The driveway... Problems, but we had an outside source do epoxy, and they fixed the driveway problem for us. The paint job is sloppy, lots that should have been cleaned up, scraped off, cleaned off the carpet and floors, drizzles all over, and not quality work, because they have to hurry to move onto the next job. Bottom line, need to hire more workers to assure quality workmanship and still meet the deadline they are promising the buyers. On the surface, or home looks great, and we do love it. But I wouldn't call it "quality" work vs what we paid for the house. Suggestion would be to meet with some of the new owners and determine what they feel could be done to make their home better and help Del Webb in improving the homes. ... More

My wife and I have been very pleased with our Del Webb experience. The staff and on-site managers have been outstanding to work with. We are very pleased with the quality of workmanship in the home. The customer service has been excellent. Responses to our inquiries have been very prompt and any issues have been promptly addressed and resolved. We would recommend Del Webb to family and friends!

Question is would I buy from this builder again and the answer is you bet I would.

The community is great and all the people we have met are very nice. The selection and design process was organized. Of course, be prepared for multiple decisions along the way on upgrades and design choices. The construction process was amazingly fast, but high quality. The small touches are great. Our project manager, Chad was great. Thanks.

The process is so easy--from dealing with the sales rep, going through the design center, and dealing with the construction phase. Everyone I dealt with was helpful, courteous and patient!

Upgrades, especially flooring limited selection, and very expensive. We had to take standard flooring, RIP it out and get what we wanted. And even with the cost of the standard flooring, the cost of removal, and the cost of what we got, we still save a lot of money, and we got high end flooring

We are happy with our house but attention to detail is below average. Examples are- seams in trim, baseboard caulk, grass sod is terribly unlevel (but sod at the models is perfect), irrigation system is sloppy and lies above grade at spots.

I rate painters a 0. Build manager John a 11. Pulte mortgage a 0.

They are all about the $. Once they have your money, you become irrelevant. Someone to be ignored. The customer service is non existent. Quality of workmanship is that of a 4 year old. The only good thing is the clubhouse and the residents. If you buy a started home you can not change ANYTHING.

Our home purchase from home selection to interior design to financial closing was handled very professionally. Staff throughout the process was the best experience.

Nice home, nice people. You pay for what you get. Well designed home plans and beautiful landscaping! Wish we could have picked more options. Repairs if any have been very responsive.

Was able to monitor work progress from day one! The basic structure and floor plan fit my needs to a T.....during the build the Del Webb folks were always there to answer questions that Inmay have had. They communicated with me on a weekly schedule to keep me up to date with the progress on the property. It would have been nice to be able to add a few outlets and light switches during the build instead of having to go into finished walls after closing to add a few items....

Staff is very professional, responding to all questions and needs

My wife and I have only been here 6 weeks and love it so far. We had some small issues, that any new home does, and Pulte has been quick to respond. The supervisor in charge during the construction, Jacob, was awesome. Although we bought a spec home, Jacob sent us pictures of the home under construction to the final product. There were some minor items that needed touch up that were seen during the walk through, but Jacob completed all repairs when promised. I was obvious that Jacob enjoys and takes pride in his job. We would highly recommend living in Stone Creek.

Our satisfaction with Pulte kind of ran out after closing when we could not get much response from them regarding our paint and tile issues. Our construction manager moved on just as our house was finished, and though he promised us at our walk through that our concerns would be taken care of to date (over a month after closing) we have had no follow through from anyone.

Truly surprised by the quality of workmanship. Haven’t had any issues thus far.

After moving in the Field Manager was helpful in settling in to the home.

If you're building new, hire a Home Inspector before closing, or better yet hire and Inspector during the build process. It will save time down the road.

Purchased "ready move in" house. Great experience from contract to move-in.

We praise Pulte for the great construction, design and overall neighborhood feel of our Del Webb home.