Del Webb Reviews

Robin, our sales consultant, made our experience so easy. She patiently reassured us many times when we were concerned since we were moving from another state. It all worked out beautifully and we couldn’t be happier in our wonderful Del Webb Prestige home! We love everything about it. The home is designed so well and we wouldn’t change a thing! We have had just a few minor details that needed to be addressed and Pulte has quickly taken care of them. The Del Webb neighbors are so friendly too! Thank you Pulte for the best home ever!

Our salesman Art did a good job. He knows how to guide you through the initial purchase. He was responsive especially early on. I did expect to see him at the final home closing celebration but he is very busy. Donna at the design appointment was very knowledgeable and helpful. She really made all our add ons come together. We preferred to do most of our add ons at time of build vs after closing. Many wait till later for quality, choice and property tax reasons but we figured how much is an extra 50 or 60k really adding on property tax wise? managers caleb and mike try to deliver a quality house and good home buying experience. Overall they deliver. They were both very responsive with any concerns and they were good with weekly updates. Mike really came thru with the finishing touches we were looking for. We were lucky to have him!!! If you do any change orders be sure to closely follow up that they are being done. Their change order system still has a few bugs. Overall we are very happy with our decision to retire in sun city hilton head. ... More

Overpriced homes with basic quality of features and lack of attention to detail. Overpriced design features with limited design choices. No flexibility in design features as per model. Final move in quality lacks completion of all tasks. Still have blue tape on inside and outside home of work not completed. Cleaning team is worthless with windows, appliances and floors filthy. Second sanding and painting dust on everything to included light switches and appliances. Washer water connection not checked, flooded laundry floor the first week in the house. Outside flood lights not adjusted properly and many of irrigation sprinklers were spraying where they just wasted water. Overall experience is poor and shows that building as many homes as possible is the only concern. Worst building experience I have ever experienced. ... More

Ben and the team were very focused on the outcome during the construction of our home to ensure they delivered a quality home. They all also stayed in close contact as to the progress and any problems encountered. Thanks to marjan, our salesman, for all he did for us.

After much research we found a lot away from the noise of busy roads and the freeway. We paid a premium for the lot. Then Del Webb built the home on the lot next to ours and installed the neighbors noisy pool equipment 10 feet from where we sit on our lanai, wrecking all our efforts for a quiet space. Most of the response to our asking for resolution was insulting and Del Webb is unwilling to do anything meaningful to resolve the issue. They say it's our problem to resolve after they created the issue. We would not have purchased the lot/home if we had known, but now we're stuck with it as long as we own the property. Buyer beware, they of course are not going to tell you this could happen. ... More

This was an excellent experience. I felt very supported. In almost all ways from the Sakes people to the construction superintendent. The Pulte loan team was also beyond helpful and kept their word. With a good realtor, this experience exceeds expectations!! Thank you! RRR

Love the house and the quality and craftsmanship. Only a couple of things were not up to par. The electrical outlet for the dishwasher and garbage disposal was backwards. Ended up getting fixed the grout in the second bathroom in the shower is cracking. A few of the bricks for the porch are loose. My wife is supposed to be putting in for the issues we have. overall love the house.

Settlement was without problems, only took 15 minutes. I have been in the villa for 3 months and am delighted with it.

Pulte builds a minimal home that in my opinion is hastily and sloppily built. After purchasing the home and employing workmen to do renovations/upgrades, it is apparent Pulte's workmanship is sub-par--floors & walls uneven, trash stashed behind the walls, quality of cabinets are cheap, offerings to personalize are limited (why we can only have one choice in flooring that encompasses all the extra bathrooms and laundry room and why we cannot have better quality tubs and tiled shower floors in the extra bathrooms or the option to pay for soft close on all the cabinets is ridiculous!). And while I appreciate the warranty process for things not working or in need of repair, when we do get people to come to do the repairs--they are incompetent, sloppy and usually create a mess that needs a follow up repair, particularly with Jkraft cabinets and the flooring company. Not impressed but we wanted to live in Sun City. ... More

Bought one of last homes for sale in development. Builder reps are already working on a new development so responsiveness is awful.

Met with the builder and was impressed by how the homes are built. Joe does a great job keeping up with the requests for service.

We’ve purchased multiple new-construction homes over the past 40 years, and this has been our most frustrating experience. The overall finish of our Pulte home felt rushed and poorly executed. Here’s just a sample of the issues we encountered: • Paint and concrete drips throughout • Visible drywall seams on ceilings • Trim work that was pieced together, uneven and poorly painted • Sagging soffits and porch ceiling • Mismatched exterior paint • Holes in Hardie boards not filled • Cracks in kitchen cabinet interiors • Yard not fully sodded Within the first few weeks, the front door lock failed, the screen door latch broke, and the doorbell was unreliable. To Pulte’s credit, our construction manager was excellent—professional, responsive, and persistent in pushing trades to make repairs. Still, several crews had to return multiple times to address issues that should have been caught before closing. We didn’t expect perfection, but we did expect basic quality control and craftsmanship. Sadly, that standard wasn’t met. Based on this experience, we would not choose Pulte again. ... More

Our sales representative Chris was fabulous to be associated with. He was upfront, sincere, honest and a pleasure throughout our entire sales experience.

Melissa my salesperson was wonderful to work with. Everything was very easy with building the house from start to finish

We paid over $800,000 for a less than 2,000 SqFt home. The fixtures, lights, plumbing hardware, and finish trim are all builders grade on the cheep end. The switch locations for various lights make no sense, The lawn is nothing but weeds. On the plus side, the house fits our needs very well, the location is outstanding, and the Del Webb activities and social aspects are outstanding. Those are built into the house cost, but the basic house is no where near a $400 per sqft property

Good floorplan, goodies, and pricing. However, watch the contractors used as some do sloppy work.

Very great experience enjoyed it

A couple of things needs improvement in the quality of the home One-the quality of paint of the inside is nothing but awful Two-an updated baseboard to match the quality of the rest of the house should be included Three-the easiness in which the patio door should be open should be looked at as we are all senior citizen Other than that, I think it’s a wonderful home

Todd as sales manager was great to work with. He was very informative through the process. Archie as construction manager was fantastic to work with. He keep me up to date daily and weekly on what was happening. Always took care of any questions.

Average experience is mostly due to insensitivity to customers throughout the process. It is somewhat expected of a mass manufacturing and building process, however more emphasis and resources must be provided to legitimate customer issues. Final inspection related issues must be promptly addressed although closing date is passed.

We love our new home. It’s a floor plan we love . Our first salesperson left the company, so we were lost in the system for a while which was very frustrating! Once Jose was assigned to us things began to smooth out. If I were to improve on a building process, it would be the painting inside and out. We had so many painting issues that it became frustrating. The painters need to do a better job.

Once moved in noticed issues and while some were resolved others became my problem. The one plus was I had a great project manager who kept me up to date on the progress.

My homebuying experience with Del Webb has been deeply disappointing. I feel misled on key aspects of the build—especially regarding material quality, fabrication issues and changes, and misleading statements that cost me thousands when opting to select the higher-end options offered by Pulte. Despite repeated assurances, major issues were downplayed or ignored. What should have been an exciting milestone became a frustrating and deceptive process. While I had a positive experience with the sales agent, construction manager, and design center staff, the real issue seems to be with Pulte’s vendor contracts, which I found out deliver far less than what’s promised. I’m now considering all my options to ensure I receive what I paid for. ... More

Like I said the whole buying process was great but then it went down hill. Pulte Title is horrible. Kept asking for same documents. Pulte Mortgage was great. Workmanship is horrible. Paint splatters and spray everywhere. House was dirty when we moved in. Didn't clean windows or windows sills (the high ones that you can't see, left paper and saw dust up there) , left the paper from sliding glass doors on the frames and caulked it on them. Most kitchen and bathroom cabinet pulls were scratched. Caulk is horrible around shower and bathtub. Everything looked good on walk through, because you're in a hurry to get to the closing. Now it's more than 2 months later and things still aren't fixed, with dates being set for repairs and no one showing up. ... More

Love our home. Recommend Lisa and Marv!