Del Webb Reviews

All Good

Basically delivered as advertised. Not much prrssure. Questions were answered. Communication good throughout . Just Ehat you need.

Build quality is excellent which shows in the "little" things like trim (not a putty filled corner joint) and tile installation (countertop notched to to go behind a cabinet trim piece or door frame molding). Only issue - build crew and sales only knowable about house not landscaping or "outside" matters and could or did not put us in contact with those supervisors for us to ask our questions. But that did not change our perception and happiness in our selection to go with this builder. Walkthroughs were fully explained in "english" for those not familiar with building materials chosen, construction practices and process, local and state laws on codes and where those codes are implemented, construction schedule and review plus communications throughout the process keeping you in-the-loop at all times. That last thing, was the best part of the process because we could ask questions at any time in the process. Great Job! ... More

Very disappointed with a finish product interior

Enjoyed the Del Webb purchasing experience. However the HOA CC&Rs lack consideration for *****. Requiring trash and recycling bins be only restored in the garage with no option for exterior bin storage, creates problems with smell and *****. The garage dimensions are so tight that egress to or from vehicles for home owners with physical disabilities. And storing garbage in the garage with no ventilation designed into the garage structure exposes homeowners and guests to unhealthy odors whenever the garage is accessed, especially during summer heat. There are healthier, cosmetically unobtrusive exterior trash and recycling bins storage solutions available, which should be permissible in the *****. ... More

Good quality and overall experience.

Was told to contact Whirlpool on oven making load boom noise. Whirlpool said it was normal. Neither ***** or Del Webb will fix issue. I have owned several houses with oven in wall, none has had this issue. Del Webb said it was a whirlpool issue. I did not buy my house from whirlpool, they should make are the issue is corrected.

I was told what I wanted to hear. What is getting done after close is basically nothing. He tells you he will look into it and you do t hear back. Ridiculous

Some minor items will need address, master shower has a chip in glass, A/C unit is very loud, staff were excellent

Only one bump on the road on some mortgage issues or I would have it 5 stars across the board. We have been in our new home over 30 days and could not be happier. The minor issues were resolved same day and we are working the punch list ahead of schedule.

Just watching the details and correcting it timely.

I believe working with the right manager affects my rating.

My team of Lex, Mike, and Debby kept me informed during every phase of construction...were responsive to every question and issue that arose. ***** sells itself with the outstanding facilities, low *****, and quality construction

Maria and Alexis are Top Notch professionals!!

My punch at the end was "lost" and I had to keep pressing for fixes, they finally were done yesterday. Closing was May 7.

Consistently helpful and responsive no matter what the issue, concern, or question,

One area for improvement is proactive communication. We found ourselves reaching out to raise questions, concerns, follow up on issues, etc. whilst timely feedback would 've been much appreciated

We love the spacious floor plan, great location, 10 foot ceilings, and beautiful community. However, in the first few weeks, we encountered the following with our home: Kitchen counter was damages/replaced (twice), cook top was to damaged/replaced, and sink was damaged/replaced all caused by a cleaning crew before we closed escrow. Dishwasher needed to be replaced. Garage floor had to be epoxied because workers spilled paint, plaster, etc on the floor. Plumbing backed up due to "Construction debris" in the sewer lines. Although the builder was responsive; most of this could have been avoided if the different tradesman would just respect each other's work. Our current frustration, is with the heat in our garage. The builder isn't required to insulate the garage; so they don't. The garage door is metal, and has been heating up to almost 120 degrees every day. The walls are also very hot. The garage is unbearable and all of our possessions in the garage in the are in jeopardy of melting or being damaged. Why not just insulate the garages during construction, and add "Insulated Garages" to the list of features? It can't be that expensive during construction. My latest frustration, is the lack of response to an issue I have regarding the ***** dues. I was told when I purchased our home, that there would be no ***** dues for the first year. Many of the amenities (clubhouse/pools/etc) are not available, so we wouldn't have HOA dues for the first year. And, for the first 3 months, I wasn't billed for ***** dues. Then, I started getting bills. I sent a letter to the *****, and they said it would be the Builder's issue. I then sent a letter to the Builder and salespeople, and haven't received a response. Although I am still being billed for ***** dues and am now being charged late fees. The builder hasn't responded. We love our home. The Builder has resolved all of the construction issues (But not the ***** fees). The clubhouse looks great; we can't wait for it to open. The builder just needs to instill into the workers that they need to respect each other's work. If that was done; it would have been a lot easier. ... More

The building experience was phenomenal. The reps were responsive and very helpful. The only downside was Pulte mortgage who. Both our credit scores are over 800 and we have plenty of income to qualify for. They didn't understand a non revocable personal trust and kept asking for the same thing over and over. Our ***** and finance guy provided what they wanted and it still wasn't enough. We got so frustrated we paid cash and said the hell with them.

Sales office was hands off, could have used more contact. Design studio could use more samples and organize by price. Trades could take better care to clean up and not leave their waste laying around. Took multiple visits to resolve issues. Did not feel like management took our concerns serious. They did follow up on issues quickly, just did not resolve them. Overall, we were able to build a beautiful home. There were some hurdles we had to overcome since Pulte does not change anything and they do not waiver from their process.

30 day warranty required over 10 hours of touch-up paint, caulk, and drywall repair. Gas stove had flames coming out of the dials and needed replaced (went 8 weeks without a stove), bathroom door still won't lock, had to have sliding patio door replaced, stucco is cracking, kitchen cabinet doors are warped, construction manager went on paternity leave during the final steps of the build process, ***** plank needed replaced, design flaw in that laundry room and bathroom door cannot be opened at the same time because they overlap, paid extra for garage seal, but huge gaps in the top and sides of the garage doors. Overall, we love the house… But have to question pride in workmanship, and if Pulte is building homes so fast that quality is taking a hit. ... More

Details about poor infrastructure for cell, internet and mail service would have been good to know upfront. Poor quality of grass and landscaping. No apparent enforcement of ***** guidelines. A detailed explanation of a lot survey would have been beneficial with a comparison to nearby lots. Advise upfront where Utilities will be placed.

Ok, not great

It seemed as if our Sales person, Kialey, was bothered with our questions. We're in our mid-70's, have never built a home before, as she knew, but we felt a general impatience and disinterest in her slow responses. We felt intimidated about contacting her. We never heard from her at and after our closing. VERY disappointed working with her. Trevor, our construction manager was very good at his weekly updates. About two weeks after closing, he no longer responded to texts or phone calls. This was disappointing as he was also aware that this was our first new-build. And finally, our customer service/warrantee person, Brian, never reached out to us. It took us about 7 weeks for us to find out we even had a customer service person assigned to us, and how to contact him. SEVEN WEEKS! Why wasn't a text or email sent to us at closing letting us know who our assigned person was and how to contact them? Yes, he was on a four week vacation, but SOMEONE should have told us who he was and how to contact someone in his absence. Since we have met with Brian, everything has been handled with a sense of urgency. We are very pleased with his prompt and professional follow-through. ... More

For us, the purchase was more about the community and access to activities than it was about the quality of the edifice. The house seems to be a "good" home but not a high quality building. We are moving from a custom home and I suspect this is commensurate with other home builders in the area and price point. The warranty team has been responsive to small issues we've identified. With the exception of a sidewalk issue, all defects have been addressed and resolved.