Del Webb Reviews

Details matter to ensure your options and issues are fully resolved. Seller options are limited and several post close elements were required at buyers expense post move in with local independent service providers to create the home details we wanted.

We had read several reviews prior to committing to the new build and did have some angst in that they were not all perfect. We went tohrit the process ensuring we did all of the things that would make us feel confident and avoid potential land mines other had faced. It worked Our experience was very good - Great people.

Actually, the entire experience was very easy although a bit rushed

Jordan did a great job with weekly updates on our process.

Easy from start to finish

Our contractor and community service guy were great but following through with things isn’t their strong point. It seems once the build is over they have so many others to build that new buyers don’t get the attention they deserve. Still waiting to hear about 4 problems. Two quit big and although they came to check it out promised follow through Have yet to be done.

Darren and Frank were excellent. Very responsive and very honest. We were kept well informed during the whole building process. We are very happy with our new home.

1. master toilet was running, had to be fixed 2. spot on wood floor that had to be removed 3. breakers keep flipping, electrician coming 4. master bath mirror has unremovable spots on it, being fixed 5. vent in bathroom was incorrectly installed, has been fixed 6. Per my realtor my house would not sell for the amount that I paid for it and the land I have been getting a quick response, on items getting repaired.

Very disappointed in the overall experience. Poor workmanship, lack of communication and many lingering punch-list items.

Office/sales staff are outstanding.

I have been thru nine different new house built with various builders in VA but Pulte is the best IMO. The staff, from sales (Carolina) to construction (Christian and Anthony) has so much experience and patience to help me thru many steps. The quality of Pulte home construction is excellent and I very much enjoy the new house.

I recently had a home walk-through with Alec, and I couldn't be more impressed. Alec was incredibly thorough, taking the time to explain every detail and answer all of my questions. He made sure that all of my concerns were addressed, and I felt confident in the condition of the home after the walk-through. Alec's professionalism and expertise made the entire experience smooth and stress-free. I highly recommend Alec for anyone needing a detailed and reassuring home walk-through.

All the people we have worked with have been helpful and responsive. We love the home, the layout, and the location. Coming from out of state and having had several custom homes built over the last 30 years, some of the building processes are strange and seem cheap. Especially in comparison to the rest of the home and the price….ie, the baseboards are 1/2 the size they should be because they are put in before the flooring. We’ve never seen this and it looks very cheap…especially next to the upgraded flooring and the lovely, 8’ interior doors. Also the bathrooms are very basic, which is disappointing and all the granite seems outdated…it’s similar to granite we had in a home built in 2012. We’ve replaced the baseboards and over time we’ll upgrade the bathrooms and granite. Understanding this is a spec home, it’s still strange the areas that were upgraded and the ones that were not. Again, overall we are happy with the home itself and especially with the buying process and the people we’ve worked with. Thank you! ... More

Our sales person Paul was great! Kept us informed and walked us through every step. Our project manager Ron was wonderful also-answered any questions promptly and got right back to us anytime we contacted him. Brogan did our final walk thru and did a great job explaining everything. Lastly customer service from Daryl has been excellent. He is taking care of everything for us promptly. Great attitudes from all! Great from beginning to end.

Always available to assist and answer questions, even on their day off.

We have lived in our house for a little over a month and we still have many issues. The workmanship is sloppy and has no quality. The construction managers lie right to your face. They tell you they will fix an issue and do nothing but lie. I would never buy a Pulte home again.

The building process was not what I expected. The timeline for moving in was different than what I was told and reassured it would be. The house was very dirty! Subs did not clean up and were very sloppy. Had to replace all the carpet from stains. Sub contractors lied about repairs being made on the shingles, when in fact, the repairs had not been done. I had a 3rd party inspector come 3 separate times and paid $1200.00 for this service because the same existing issues had not been fixed on multiple things! The paint sheen being flat is not acceptable in such a humid climate. The ceiling paint doesn't match the walls. The texture was sprayed diagonally across the walls in many places. It had to be sanded and fixed. The painters were sloppy and did a terrible job. The main contractor Jake was nice and helpful but the build itself and some of the subs were a nightmare. I wouldn't recommend someone building here. The bottom of the garage was dented before I moved in but because it's not in a noticeable place I didn't see it until after moving in. No one will fix it now. Very disappointed in the building process itself. I paid $25,000.00 more than what the house appraised for. When all is said and done I like the area and amenities but the sub contractors are mostly sloppy. The things that show like the texture, paint, etc. are not good. The dirt and damage on a new build was unacceptable. Also Pulte Mortgage was a nightmare! Went with a different mortgage company after a complete runaround! The new company was so easy! ... More

Not impressed with Pulte at all

Our building manager Gerardo, did a great job. As a carpenter for at least 32 years, he made me feel confident that he would do what ever it takes to finish our home with pride and quality workmanship.

The sales, construction, and design teams were delightful to work with and provided added value. The Escrow team, not so much, poor communication and their communication portal could not be opened.

everything went as planned ahead

From start to finish the process was exceptional! At the beginning I was just making inquiries in which Aimee (Sales Agent) was responsive within 24 hours or less with answers and this continued once I did make an offer through and beyond closing. I did my home inspection with Greg and he was awesome and continues to be responsive and helpful after I moved in. The entire team is fantastic and I am extremely happy with my purchase which I made without physically seeing the lot or walking the models - this sale was completely remote from another state and the DW team made me feel comfortable with the process. ... More

Our construction manager Damian was easy to work with and did a fantastic job on managing this build, he kept us informed during the entire process.

Frank and his crew were great. They kept us updated on the building process weekly and we closed earlier than expected. However, we did experience a broken sewer pipe upon move in date. We could not use the water. I called the warranty office and Chase and the plumbers did come through. They had to drill a hole in our Flex room to replace the pipe. We had to spend a couple of nights in a hotel - which we did get reimbursed. They also used the spare LVP to repair the flooring quickly as well and returned the LVP that they used. They did get it resolved in a couple of days. Overall great experience. ... More

Driveway is already cracking after 2 months of ownership. Sidewalks through the development are cracking.