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Del Webb

Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9625 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars overall

9625 Reviews

Star Rating Breakdown

5 ★ 4381

4 ★ 2380

3 ★ 1613

2 ★ 773

1 ★ 477

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.9

Customer Reviews

Warranty issues

  • Nora O.
  • Verified HomeBuyer
  • June 05, 2025
  • Fuquay Varina, NC

Warranty is less than desired. We bought a new home and have cabinent issues that warranty does not want to resolve prior to the 1year. Scratches all over appliances that make them look used! In a brand new home!

Del Webb responded:
Thank you for taking the time to share your experience. We are so disappointed to hear you are having these concerns in your new home. We would like to make leadership aware of this and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 5

Quality 3

Trustworthiness 3

Responsiveness 1

Great experience with Del Webb

  • Anonymous
  • Verified HomeBuyer
  • June 04, 2025
  • Murfreesboro, TN

We moved into our new Del Webb home 2 months ago. So far, everything has been great and we are very pleased. The small number of issues we have encountered have been addressed quickly, so no complaints. Very good experience!

Del Webb responded:
Thank you for taking the time to share your feedback with us. We are so glad to hear that you've been enjoying your home since moving in a few months ago! While we regret that you encountered some concerns, it's great to know that they have been addressed promptly. We truly appreciate your kind words! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Very easy turnkey process

  • Eric K.
  • Verified HomeBuyer
  • June 04, 2025
  • Immokalee, FL

Very easy turnkey process from beginning to end.

Del Webb responded:
Thank you for taking the time to share your experience. We are thrilled to hear that you had such a smooth and enjoyable process from start to finish! Welcome to the Del Webb family! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Buyer beware

  • Charles M.
  • Verified HomeBuyer
  • June 04, 2025
  • Immokalee, FL

All quarterly fees were not adequately explained, resulting in a big surprise two months after closing. For a carriage house (Condo) that amounts to $2354.00 each quarter. During the walk through, several times were pointed out that would be fixed, however, the repair work was either shoddy or not performed. Now the washing machine is leaking and the refrigerator does not work properly. The service people are prompt, but the phone response team is more interested in selling an expensive warranty package for new appliances that are still under original warranty. Good luck with your home ...

Del Webb responded:
Thank you for taking the time to share your experience. We're truly sorry to hear about the unexpected fees and the issues you've encountered with both communication and post-closing repairs. We’d like the opportunity to review your concerns in more detail and help resolve the outstanding issues. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 1

Quality 2

Trustworthiness 1

Responsiveness 1

Rush to complete

  • Anonymous
  • Verified HomeBuyer
  • June 04, 2025
  • Saint Cloud, FL

Do not move in until you check everything. I feel like they rushed so they didn't provide quality.

Del Webb responded:
Thank you for taking the time to share your feedback. We’re truly sorry to hear you feel the quality of your home may have been compromised due to a rushed process. That is never the standard we aim to deliver. If there's anything we can do to help, please don't hesitate to reach out to us at customersupport@pultegroup.com. Thank you again. ^KH ...

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 3

When Things Are Not Right!

  • Jeffrey L.
  • Verified HomeBuyer
  • June 04, 2025
  • Saint Cloud, FL

Obviously, building a new house can be a complex undertaking, with a lot of different people providing work through the process. It really can never be a perfect completion the first time. We are all human and there are mistakes that happen or quality issues that need addressed. I've always believed you can tell a real companies worth on how they react to fixing problems that are perceived issues. I can tell you this, Pulte has excelled in correcting any such issues with professionalism, timeliness and real concern on making it all perfect. Jeff H, Scott Y and Jake H thank you for making ...

Del Webb responded:
Thank you for taking the time to provide feedback for us. We’re thrilled to hear that Jeff, Scott, and Jake helped make your experience a positive one. Your kind words are being shared with them and the wider team — they’ll be honored to know their dedication made such an impact. Thank you again. ^KH ...

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Review on craftmanship

  • Jill W.
  • Verified HomeBuyer
  • June 04, 2025
  • Buckeye, AZ

I love my Pulte house. However, the workmanship from some of the subcontractors are horrible. Zero pride in their work. Painters did the worse job I have ever seen. Concrete patios not level. But I must say Brian and Tommy with Pulte have worked so hard for me trying to correct this. Pulte needs to up the quality standards with the subcontractors.

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're so glad to hear that you are loving your home but are disappointed that you are unhappy with the workmanship. We're grateful to hear your recognition of Brian and Tommy’s efforts in addressing your concerns. We would like to make leadership aware of your concerns and would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 3

Quality 1

Trustworthiness 3

Responsiveness 5

Great home buying experience!

  • Danuta T.
  • Verified HomeBuyer
  • June 04, 2025
  • Mesquite, NV

This home buying experience was very streamlined and efficient. The follow-up after I moved in was excellent and quick.

Del Webb responded:
Thank you for taking the time to provide feedback for us. We are so glad to hear that your experience was efficient and enjoyable. It's great to know that our team provided excellent follow up after closing. Thank you again and welcome to the community! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Jenna, Daniel get wonderful reviews from me!!

  • Lisa D.
  • Verified HomeBuyer
  • June 04, 2025
  • GREENSBORO, GA

From my first visit to the sales office right through the building, and closing EVERY part of my experience was great! I had a few life changing experiences that required DelWebb personnel to be flexible and they were 100%!! I would definitely refer others to DelWebb!!! Thank you!!!

Del Webb responded:
Thank you for taking the time to provide feedback for us. We are thrilled to hear that you had such a great experience from start to finish! It's great to know that our team was flexible and helpful with your requirements. We appreciate your kind words and your recommendation! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Great

  • William D.
  • Verified HomeBuyer
  • June 04, 2025
  • Willis, TX

Good response to issues after the sale

Del Webb responded:
Thank you for taking the time to provide feedback with us. While we regret to hear that you encountered some concerns with your new home, we are glad to know they were addressed promptly. If there's anything else we can help with, please don't hesitate to reach out. ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Debbie

  • Mark M.
  • Verified HomeBuyer
  • June 04, 2025
  • Port Saint Lucie, FL

We had some items that needed to be redone such as caulking, scratches on glass, and painting - these were taken care of. However, we bought a home with all new appliances, since day one our refrigerator has a loud humming noise. The builder sent out one person and he said they are supposed to sound like that. We made it a point to go into other homes that are for sell in Del Webb to listen to the refrigerators and none of them sound like ours. We called our Pulte representative and he came and said he will have another guy come and look at the refrigerator. The guy came and heard the ...

Del Webb responded:
Thank you for taking the time to share your experience. We are truly sorry to hear that you are experiencing concerns with your refrigerator and lack of follow up on our end. We want to ensure leadership is aware of your concerns and help in anyway possible. It would be greatly appreciated if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 5

Quality 4

Trustworthiness 4

Responsiveness 2

Phillip Was Excellent

  • Stephanie R.
  • Verified HomeBuyer
  • June 04, 2025
  • Griffin, GA

Our PM made the process smooth and enjoyable. We love our new home.

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're so glad to hear that you are enjoying your new home and your PM made your experience a great one! We appreciate your kind words. ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

A Stressful Experience

  • Rolf S.
  • Verified HomeBuyer
  • June 04, 2025
  • Parrish, FL

Everything from the start was very difficult for. We wanted to give up but our need to be close to our daughter and family for their assistance in the future didn’t allow us to stay in our previous home. We believe we were misled throughout the purchasing process. Told we were not allowed certain styles, colors or additions. We were left with secondary choices and not what we really wanted. The mortgage company made the short term loan a nightmare. Even having more than enough in investments, home, savings etc. the company made every step difficult. The bottom line is, if we had to do this ...

Del Webb responded:
Thank you for taking the time to provide feedback for us. We’re truly sorry to hear how difficult and frustrating this journey has been for you. We are disappointed that you felt misled during the selections process and that the mortgage experience added to the stress. Your feedback about the challenges faced by seniors, especially around navigating technology and getting timely HOA support, is deeply appreciated and important. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. Thank you again. ^KH ...

Total Score 3

Quality 4

Trustworthiness 3

Responsiveness 3

Mediocre quality. Address disaster

  • Donald D.
  • Verified HomeBuyer
  • June 04, 2025
  • Clermont, FL

I expected better quality for the high price. Painter splattered paint all over everything (floors, outlets, outdoor pavers, etc.). Door hardward installed in the wrong place and much damage to the wood trim when trying to fix. Took 5 tries to get the correct refrigerator installed. Slab immediately cracked as did the stucco within one month. Kitchen cabinet doors scratched and two months later we are still trying to get this fixed. And more. Huge problem...Pulte gave me the wrong street address, so ALL my paperwork is wrong (deed, title insurance, cert of occupancy, insurances, drivers ...

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're truly sorry for the frustration and inconvenience you've faced, especially with the address error and ongoing quality issues. This is not the experience we aim to provide, and we understand how upsetting your first months in the home have been. We want to ensure leadership is aware of your concerns and try to find a resolution, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 2

Quality 3

Trustworthiness 2

Responsiveness 1

Overall

  • Jeffrey Y.
  • Verified HomeBuyer
  • June 04, 2025
  • Hoschton, GA

We found it a ploy that during the initial sales portion the agent seemed to display purposeful ignorance. Did the typical lawyer RE Agent routine. You'll need to talk / do with someone else. Making the job of getting information more difficult. Our construction manager, Josh, was 5 start. Easy to work with knowledgeable. Fond issues I missed. After closing, service requests have been handled timely and in an acceptable manner. Only true issue is, how poorly the sod was maintained before closing, granted it was winter and it was dormant. But once the sod 'woke up' it was mostly weeds ...

Del Webb responded:
Thank you for taking the time to provide feedback for us. We’re glad to hear that your construction manager, Josh, delivered a five-star experience—his attention to detail and proactive support are exactly what we aim for. We are also thrilled to hear that post closing, your service requests have been handled in a timely manner. However, we are disappointed to hear your concerns about the sod maintenance. We would like to ensure that leadership is aware of your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 4

Excellent service from sales, mortgage, construction, closing and after sales warranty service.

  • Susan A.
  • Verified HomeBuyer
  • June 04, 2025
  • Fuquay Varina, NC

We have been very impressed with our new build process from start to finish and beyond. Professional and fast communication has been top notch with all departments. As with any new home, some items need followup after closing and we feel the service has just been top notch. Highly recommend Del Webb.

Del Webb responded:
Thank you for your kind words! We’re thrilled to hear that your new build experience—from start to finish and beyond—has been smooth and professionally handled. It’s especially great to know that our team’s communication and post-closing support made a lasting impression. We appreciate your recommendation and are so glad to welcome you to the Del Webb family! ^KH ...

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Love it

  • Howard D.
  • Verified HomeBuyer
  • June 04, 2025
  • North Fort Myers, FL

Responding to issues would be 10 stars if available. Love our new home and the neighborhood

Del Webb responded:
Thank you for taking the time to provide feedback for us! We are thrilled to hear that you are loving your new home and neighborhood! It’s wonderful to know that our team’s responsiveness made a difference in your experience so far. Thank you again. ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Slightly disappointed experience

  • John L.
  • Verified HomeBuyer
  • June 04, 2025
  • Winter Garden, FL

initially we had warm fuzzys, but as the process continued we felt that we were just another sale. We approached this home buying experience as our last forever home. There were issues on our final walk through, that were camouflaged. We are still waiting for our warranty person, Jason, to make a follow up appointment, after giving him a date when we would return to town. The quality of our selections, that are provided by you, are definitely "Builder Grade" and in the $700,000 price point we expected a little more. All in all, we love the neighborhood and the friends we've meet on our short ...

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're truly sorry to hear that the process left you feeling more like a transaction than a valued homeowner, especially given the expectations and investment involved. We understand how disappointing it is to encounter unresolved issues and delays, and we apologize for the lack of follow-up regarding your warranty concerns. We would like to ensure leadership is aware of your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4

Quality 3

Trustworthiness 3

Responsiveness 3

Decent people to work with

  • Michael N.
  • Verified HomeBuyer
  • June 04, 2025
  • Ponte Vedra, FL

We bought a home that was already built. There was an open lot adjacent to ours. We didn’t expect the house to be built next door to be a bit less than 12 feet away from our foundation. The builder had done a decent job with building our home. A little surprised that we found a significant bulge in our living room wall but that was corrected before we moved in. Overall we are happy with our choice

Del Webb responded:
Thank you for taking the time to provide feedback for us! We are glad to hear that you find quality in our work and our happy with your decision to live at Del Webb Nocatee. We are disappointed to hear that you experienced concerns in your living room but glad to hear that it was quickly resolved. Enjoy your new home! ^KH ...

Total Score 4

Quality 4

Trustworthiness 5

Responsiveness 5

Delweb

  • Gracie M.
  • Verified HomeBuyer
  • June 04, 2025
  • Corona, CA

Del Webb homes have the greatest clubhouse and the area in which the homes are located is a great area. pricing I find it to be very good.

Del Webb responded:
Thank you so much for your kind words! We're thrilled to hear you're enjoying the clubhouse and the area in which your community is located in. It's great to know you find the pricing to be a good value, welcome to the Del Webb family! ^KH delwebb

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 5

I would be very careful!

  • Todd S.
  • Verified HomeBuyer
  • June 03, 2025
  • Mesquite, NV

Record everything! Don’t trust their financial department! When in doubt, see first two sentences!

Del Webb responded:
Thank you for taking the time to provide feedback for us. We apologize that you did not have a good experience with our financial department. We would like to learn more about your experience and help in any way we can. It would be greatly appreciated if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 1

Quality 4

Trustworthiness 1

Responsiveness 3

Great Quality Throughout the House

  • Anonymous
  • Verified HomeBuyer
  • June 03, 2025
  • Melbourne, FL

I've been in the house 2 months now and am extremely happy with the quality off the house. The attention to detail and quality was extremely well done. I have tons of cabinets throughout the house and ever single cabinet door self closes perfectly as an example. The energy efficiency is also off the charts. Everything is so air tight. My electric bill for June is projected to be $130 for a 2,800 sq ft house in Florida that I air condition to 74 deg and I have an electric car I charge here.

Del Webb responded:
Thank you for taking the time to provide feedback for us. It’s fantastic to hear how happy you are with your new home! We’re especially thrilled that the craftsmanship, attention to detail, and energy efficiency are standing out in such a meaningful way. Thank you again and we wish you many happy years in your home ahead! ^KH ...

Total Score 4

Quality 5

Trustworthiness 5

Responsiveness 3

Salesperson

  • Robert S.
  • Verified HomeBuyer
  • June 03, 2025
  • Georgetown, TX

Dee was more than a sales person for us. She never hesitated when we needed help with paperwork or in answering unfamiliar questions. She made our experience more enjoyable and helped make it run smoother. Kevin was always on time and was pleasant to work with. He kept us informed on the progress of our home throughout the process. He also answered all of our questions that we were not clear on and if he didn’t know he would offer to find out even unt the day we closed.

Del Webb responded:
Thank you for taking the time to provide feedback for us. We're absolutely delighted to hear that Dee and Kevin made your homebuying experience smooth, enjoyable, and informative. Congratulations on your new home, and welcome to the Pulte family! ^KH delwebb

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Very poor experience and wish I did not buy in SCHH.

  • Jacqueline H.
  • Verified HomeBuyer
  • May 12, 2025
  • Okatie, SC

Salesman clearly lied to us about many things. Not happy about the experience and have no trust in the Pulte sales team.

Del Webb responded:
Thank you for taking the time to provide feedback for us. We are so sorry to hear that you didn't have a good experience with our sales team. We would like to learn more about your experience and ensure leadership is aware of this. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 2

Quality 3

Trustworthiness 1

Responsiveness 4

incompetent untrained lazy workmen created low quality house.

  • Anonymous
  • Verified HomeBuyer
  • May 01, 2025
  • Tucson, AZ

shoddy workmanship of untrained installers/carpenters/stucco appliers/painters/cabinetbuilders resulted in a very low quality house. Nasty HOA compounds the mistake of moving here.

Del Webb responded:
Thank you for taking the time to provide feedback for us. We are so disappointed to hear that you are unhappy with the workmanship of your home. We would like to make leadership aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your situation along with your address and contact information. Thank you again. ^KH ...

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

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