Del Webb Reviews

The low voltage vendor Securepro miss labeled the codes for wiring tv hook ups. Can't be corrected since Pulte's lack of consistent plans allowed plumber to run pipes where the backing was to go. The rush to complete and lack of thorough inspection missed several item that had to be corrected after purchase. PM didn't provide shower rood for second bathroom told us to buy our own, he probably took it for himself. There is little oversiight of vendors Pulte uses. Homeowners in this community are EXTREMELY nice which is a HUGE plus.

The overall home buying experience was a positive event. From Sales, to Design, to Project Management, the Pulte team continued to keep us apprised about the home being built and developed. All involved were exceptional and would recommend the Pulte group for their next home purchase.

We were very unhappy with the experience. We closed on the last day before Pulte shutdown for their extended Christmas break. The house had so many issues, it was impossible to catch or note every problem. We seriously considered listing the house with a local realtor and starting over with a different builder. Fortunately, all of the issues were cosmetic. It was obvious that the closing was rushed to book the sale for YE 2024, and it showed in the quality of the finished product. The only reason we didn't rate every category 1 star is because of the efforts of our project manager, Kevin. Kevin is professional, honest, personable, and a pleasure to work with. Kevin is the reason I rated "Trustworthiness" and "Responsiveness To Issues" 5 stars. Every promise Kevin made, he kept. Pulte is fortunate to have Kevin as a project manager. We were fortunate to have Kevin as our project manager. Even our home inspector commented on how responsive Kevin was to his reports. The inspector also noted that the main structural parts of the construction and the systems of the house were very good quality. It was the cosmetic issues that were the problem. We are grateful for Kevin's efforts to make sure we were happy and would enjoy or new home. We'd also like to note that Kimberley from the design team was also great to work with. She made the process fun, easy, and guided us to achieve what we desired. We understand that time is money, and that is why the closing was rushed. If Pulte wants customers to be completely satisfied and rate every category Great!, then Pulte should eat or pass on the cost to the buyer of a slightly longer build process and delivery homes without countless cosmetic issues. ... More

We really enjoyed Alex in sales, she was great, but our builder, Josh, is a superstar.

I’ve found many cases where painters left paint brush streaks, paint bubbles, dried drips and paint buildup; cases where nailheads are showing on drywall, where floor tiles are not square with walls, gaps in floor molding mitre joints, uneven endcuts on floor molding. Cheap appliances.

Overall the home has met our desires It is NOT a home with great workmanship, or high quality. The option upgrades are very expensive. I would put the value of these homes as average. Our construction manager was excellent, managing much of our concerns in a timely manner. The follow-up by Del Web customer service definitely met our expectations. You have to stay on top of the building project right up until your closing.

Our experience with the sales reps, both Pamela and Bob at DWOC were great. They were very attentive and helpful throughout the build process. Also, our Project Manager Daniel was excellent. Great attitude and thoroughness with us every step of the way. Unfortunately, we aren't impressed with the after closing Customer Care Team in regard to one person who has handled the issues that arose after closing. We've reported things that needed addressing and their lack of follow through has made this part of the Pulte experience frustrating. There needs to be some accountability in this area, especially with the lack of communication and follow up. ... More

Well organized process from purchasing through design and then the build. I was out of town and depended on our building supervisor Jack to guide us through and keep an eye on the build with which he did an excellent job. We have had some very minor issues that Jack and Del Webb have handled well. Overall a positive experience.

While our construction manager listened to us there were many issues we had to bring up to him, things he should have known to do on his own. We paid to have items done a certain way and then found out that they arbitrarily would not do it. Had we known that we would have had a lot of extras done after closing. The subcontractors that Pulte uses are subpar to say the least.

We love our home and our new community! Our home buying experience was seamless and the staff (all staff) apart of this process were professional and welcoming.

Adam was very helpful from our first meeting and he has continued to be a great resource. Even after moving in, I feel comfortable reaching out to him if I have any questions or concerns. Throughout the whole process of building my home and now living in Sun City, Adam continues to offer the kind of customer service that makes you glad he is your contact.

Our Sales rep was extremely helpful and kept us informed throughout the process. We felt the building took much longer than necessary, if it weren't for our Sales rep we wouldn't have known where things stood. We were out of state, once here things started progressing. We have a few issues, some response times are ok, others lacking and we are still waiting for items pointed out in the walk-through.

It was a simple unflawed process. Any issues were addressed immediately thank you

Kyle and Rachel are very knowledgeable and professional real estate people

Every member of the Del Webb team was outstanding..

Details matter to ensure your options and issues are fully resolved. Seller options are limited and several post close elements were required at buyers expense post move in with local independent service providers to create the home details we wanted.

We had read several reviews prior to committing to the new build and did have some angst in that they were not all perfect. We went tohrit the process ensuring we did all of the things that would make us feel confident and avoid potential land mines other had faced. It worked Our experience was very good - Great people.

Actually, the entire experience was very easy although a bit rushed

Jordan did a great job with weekly updates on our process.

Easy from start to finish

Our contractor and community service guy were great but following through with things isn’t their strong point. It seems once the build is over they have so many others to build that new buyers don’t get the attention they deserve. Still waiting to hear about 4 problems. Two quit big and although they came to check it out promised follow through Have yet to be done.

Darren and Frank were excellent. Very responsive and very honest. We were kept well informed during the whole building process. We are very happy with our new home.

1. master toilet was running, had to be fixed 2. spot on wood floor that had to be removed 3. breakers keep flipping, electrician coming 4. master bath mirror has unremovable spots on it, being fixed 5. vent in bathroom was incorrectly installed, has been fixed 6. Per my realtor my house would not sell for the amount that I paid for it and the land I have been getting a quick response, on items getting repaired.

Very disappointed in the overall experience. Poor workmanship, lack of communication and many lingering punch-list items.

Office/sales staff are outstanding.