Del Webb Reviews

outstanding communication, went the extra mile

What you see in model (and we don't mean the upgrades) doesn't necessarily represent what you get as a final product quality. Also, be, be aware this builder does not adjust grading after you purchase so be sure to be accept the grading on the lot you select. Finally, be ready to be nickeled and dimed for things that you would assume would be part of a "Luxury Builder"

It does come as no great surprise to me that I am being asked to fill out a survey for a house that is actually 400 miles away (River Lights, Wilmington NC) from the neighborhood where I actually did buy (Griffin GA). The Georgia house experience was great… the quality appears to be outstanding… and certainly a terrific value. With that said… run as fast as you can AWAY from Pulte Mortgage… which they try to incentivize you to use.

The finish workmanship is very average at best. The issues I've found are cosmetic and could have been corrected on installation with a very minimum of effort.

The house wasn’t ready for the walk through.

They were very easy to work with. They were open with everything, no hidden surprises. Everything was done as they said. We had a couple of warranty issues after moving in but they were quickly resolved. We are very pleased.

Everything went smoothly during the building process. All workmanship is of high quality. Any issues were quickly and expertly addressed. Del Webb was determined to please us and they did. Would highly recommend Del Webb and Pulte homes.

We have only been in our home 30 days so I can't really rate the post-closing responsiveness to issues, but I can say that I monitored my construction from breaking ground to closing and the house was well made, my project manager was very responsive during the pre-closing phase, and I suspect my post-closing experience will be similar. The bottom line is that I would recommend to others that they get a great home in a great community, and Clayton is a great and upcoming part of the Triangle area.

Everyone did a great job. Some details need to be corrected.

We are so happy with our new home!! Working with Nate in the sales office and Jon our construction manager was a pleasure. They were able to take care of and answer any questions we had. I never want to move again,but if I had to I would definitely choose to build another Pulte/Del Webb home.

We've built three homes over the years and this has been our best experience by far. The sales staff was courteous and helpful and very responsive. Our construction manager, Crandall, was fabulous. He kept us informed and made sure we understood everything we needed to know. We are very happy with the quality of the construction and love the neighborhood. Thank you, Pulte Homes!

Great overall experience. Great neighborhood with great people! Happy to be here.

It has been nothing but enjoyable working with realtor Megan and builder Dominic

If something could go wrong, it did go wrong with our home build. It feels like they are building too fast with no quality checks. Our project manager was friendly but dropped the ball so many times. How anyone can be a project manager and not be organized is ridiculous. We live locally and would check on the home once a week. We found issues every single time we looked. Small issues can be overlooked but we have been in the home a little over a month and we have major issues. Pool leaks (using a contractor being used by Del Webb), roof issues (may need to be redone), missing part on a furnace (that our project manager knew about and never let us know) and we've been through 2 microwaves. Building a home requires attention to details and that was absolutely not done for our home. I felt like I had to project manage it myself, which I assume most people would not be able to do. We love the neighborhood but our home build was very stressful. They told us a closing date, which we knew could never be met. We pushed back to move it out 3 weeks. Even then, we didn't close on time. Issues have been dealt with professionally and our warranty rep has been extremely helpful. It puts him in an awkward position helping us on things that should have been done prior to closing. We did have an independent inspector and he found a lot. I recommend our neighborhood but I can't give the builders a positive review. ... More

From the beginning Caryn was the most helpful sales associate I encountered during my new home search throughout Tradition. There was no question left unanswered, and I had plenty. She was so willing to show multiple homesites and home types that were not modeled. Then after I knew which floorplan, we narrowed in on lot. The home I chose was already started and we reviewed all the options and color selections in the design center. When there was an issue where I needed help she was on it instantly and it was resolved. It was a delightful experience working with her. Jeremy was great from day 1. He sent updates and pictures and kept me informed during the entire building process. Even coming by after his day ended just to make a video of the work that had just been completed. It kept me excited during the build to see such progress and the quality of workmanship. No home is perfect, but mine is as close as humanly possible. Both of these staff members are exceptional assets to your team. Would give both of them 10 stars if I could. Great job!! ... More

Make sure to visit the construction site as often as possible and make sure your sales person is knowledgeable about the product and options well

Not being familiar with the process ahead of time, I found I was behind the curve and in hindsight may have made some different choices; however, all issues were eventually addressed and we were satisfied with the contracting and design process. What was outstanding was the weekly updates from the building manager, and his responsiveness to questions and concerns presented to him. I cannot say enough about his concern to make everything what we wanted and had contracted for. The pre-closing process was amazing. Again, great response and helpful in identifying the cosmetic things that needed to be fixed. My biggest disappointment was the attention to detail by the contractors. Things like corners not meeting - and not puttied to fill in the gaps; putty missing in other places. A warped baseboard was used and not nailed to the framework to make it straight. Doors were delivered with the edges rough, as if they had been run through a saw and shipped as is. There was no attempt to sand them smooth, and even after asking for that to be done, some were missed and had to be recalled. These seem like minor things, and they are; however I built a home 30 years ago, and the workmanship was a step above and I expected the same. ALL WERE FIXED TO MY SATISFACTION! I was just disappointed we found so many little things. The post closing service process is outstanding. There have been a few things we found after moving in, and the process to get them corrected has proven effective and timely. Thanks to great coordination with the building management. Overall, we are happy with our new home, and would recommend a Pulte home without reservation. ... More

The sales/buying experience was typical of most production home builders. Nothing exciting to remark positively about. On the negative side there were several issues. The Design Center options and price list was out of date for the model we purchased, and if I weren’t able to read construction drawings, we would have missed out on contracting for several items. It’s also a significantly disappointing situation to not be able to make some minor changes, during the contract signing process to alter closet layouts, change a pantry door swing, or add some additional wall outlets in the home. There are multiple locations where the standard outlets being provided, are insufficient. The quality of the materials and construction were quite good. Our Construction Manager was truly excellent and had a customer-first attitude. In contrast, our sales rep was severely lacking after the contract was signed. Overall we are satisfied with the home we received, but we are disappointed in the post-closing warranty department, because we have learned that if we don’t continually chase them down, then nothing happens. We would probably buy again, since, for the price, the home product is good value for what we received. ... More

Caleb and Steve, onsite project managers were superior to work with, Our concerns were addressed with no issues. One major issue at least to me was the distance of the HW heater to the bathrooms and kitchen. I was told had never been an issue well it is. It takes forever to get HW to the kitchen sink and bathrooms. The Rinnai could have been located 25 to 30ft further down the side of the bldg closer to the source of use. Also, there is no protectove sleeve at grade level that I see protecting the water pipe from the Rinnai, my concern would be a string trimmer ripping into it.

Our decision to purchase a home in a Del Webb community was confirmed within the first few days we moved in. We received needed attention for a few things in the home and was resolved promptly; answers to questions that also pertain to specific services needed (e.g., trash/recycling, mail, electric/gas).

Excellent service from home selection and purchase to post-closing follow-up! We are very happy in our new home.

This was my first time purchasing a home on my own. Del Webb and the workers I came in contact with made the process very good for me and thank you. The experience is worth sharing with others, to encourage them to select Del Web.

Often, construction debris is left blowing in the wind, ending up in homeowners property or in the canals with the wildlife. Construction processes create dust and dirt. My new home and my vehicle have been covered in concrete dust and earth dust. Nobody comes to clean the homes next to current buildings projects. I’ve washed my truck several times at no small expense. My screens and lanai covered with dust. The sprinklers flood the property and the front street side of some homes are puddled with water. Arriving home, one tracks water and or water with sand into their garage. Water pools onto the cart path and sidewalk. Morning walks have swinging routes onto the roadway to avoid these small sidewalk ponds. The sprinklers are set somewhat random and may jet water directly against your new home, eaves, onto the roof or directly into one’s lanai. But, the irrigation errors are the landscapers responsibility. The noise and traffic of construction is constant and our street is often dirty and wet. Walking our dogs in one direction leads them to flooded sidewalks. The other direction leads them into dirt, debris and discarded chicken bones from the workers. ... More

Alex was a great production Manager, honest, knowledgable and very accomadating . His work ethic made our experience very enjoyable

We were rushed through the design center process and were not fully informed about everything. Our preclosing walk through was only one week before closing instead of two weeks before closing. Therefore some issues were not fully resolved prior to closing.