Del Webb Reviews

The overall process was just average. I believe that the sales people underestimate the amount of upgrades that are really required to build a nice upscale home. Our specific sales rep was always on her day off or vacation. Once the house was completed we didn't even hear or see our rep. The quality of the build or upgrades is just not good especially considering the price. For example we upgraded to a glass french door for the office - the quality is horrible and it was very expensive. We've had several items that need to be repaired, fixed, etc. and getting them completed has been very difficult. I do love our house and community, but wish the overall value was much better. ... More

I've been a Licensed Real Estate Broker in NC for 30 years and have sold over 400 homes. I've never seen a new home with so many issues. No heat, no hot water in the kitchen, toilets clogged up, numerous electrical issues (improperly wired and bad outlets). Shotty workmanship and finish work. Not all punch list items completed before closing and builder refuses to come back and warranty division won't fix them. I invite representatives from Del Webb to come to my home to see for themselves. Their sales video states "Quality and Commitment". We haven't seen either!

Unfortunately, just not the best experience.

Had a great experience with Delwebb overall.i had a contractor assign to me and Dylan kept me in the loop every week on progress of the house. Everyone at Del Webb was great . If you buy in Del Webb i hope you get Dylan as your contractor.

I knew of the excellent reputation Del Webb enjoys and I was very interested in purchasing a home in North Myrtle Beach. My real estate agent was excellent and with me every step of the way. At the Office we were given a list of model homes that had been discounted for a quick sale and I chose one. I didn’t want to wait 6 months so this option was ideal. I’m very happy with my new home!

It’s a fast, efficient buying, building process. Quality construction with construction managers that pursue perfection. Excellent communications during the entire process. Would definitely do it all again!

From the moment we purchased and signed for our new home everyone was very helpful and very professional. From the sales person Mary Beth all the way to our construction site manager, Nick. If we had any questions with the processes, both of them were immediately helpful in answering our questions. A problem with a few contractor issues, but Nick addressed it immediately for us. I cannot say enough about the professionalism with this team. I will only purchase a Pulte home. My son is currently having a Pulte home built. This is our second Pulte home.

Del Webb has always been to be the ultimate home buyers experience. But, ours was disappointing ! Sales had to be tracked down every time we came in to see community and to have our needs met. We had to request another Sales Agent to assist us. Project manager meet appt for walk thru was good… But, Closing day walk thru punch list not completed!! Another manager rushed thru our walk thru, leaving things Incomplete. ( Everyone always rushing to another appt)!! Closing rep was nice at the Sales Office Closing and was very thorough. During closing our SALES AGENT walks by us in the lobby and did not even know who we were or say hello !!!! ( AFTER HE MAKES A NICE COMMISSION. That was the most DISAPPOINTING moment and the reason for this review). ... More

Good experience during the whole process

Excellent home build ad responsive feedback.

Quality of workmanship has been top notch. We are pleasantly surprised.

Kevin was the best construction manager he showed us Quality at every encounter, we recommend him to all! Rachael was incredibly helpful. Tara made closing a breeze because she was so exacting & early!

Having built and remodeled a few homes we have a perhaps more critical eye when looking at the construction and finish work - so take that into consideration while reading the review. And right up front, if you asked us if we'd do it again? Yes we would. Always start with the good - Scott our build manager and Lisa our sales agent were excellent! Responsive, understanding and professional - and enjoyable to boot! First off, the permitting/approval process, which to be fair is mostly out of Del Webbs control, took 3-4 months . PA signed in early April ground broke late July. Once the dig started the process moved along pretty rapidly as we closed mid November. If you have the option of watching the process - all I can say is I did as we glad I did, found it fun to watch things unfold. Del Webb is a 'national builder' which as it turns out is different from a 'custom' builder. Perhaps this sounds obvious, but options you have in regards to 'twiddling' your new home are very different. With custom you can do whatever your checkbook will tolerate. With a national builder, you choose from a select set of options. Both in the construction and the finish. While I would have liked to tweak some of the construction choices, (floor trusses instead of beams, mover/remove a wall, shift some plumbing) those aren't options. That being said, we really liked the model we picked out so all is well. The same is true for finish materials. I would have liked higher grade carpet and flooring options but those were not available. What was available isn't bad, I just have the feeling they'll have a shorter lifespan and need replacing sooner. Regarding countertops and tile - while the options were somewhat limited the quality seems really good. Lighting we've found is a excellent way of personalizing your home - so we left it at base builder level and replaced it. A better value for you dollars. One thing I was particularly pleased with was the fit and finish on the trim, doors and cabinetry - all done with care and resulted in very professional look. The one item that was a disappointment, but not catastrophic was the final clean. Construction clean they call it - which really means it not clean - really. Not that it's filthy with debris scattered about mind you. But - my wife had to scrub the floor several times to get the grime out of the flooring, not the experience you'd like upon walking into your new home and the first thing you find yourself doing while moving in. A last comment on national vs custom build. While we were watching our house build, I looked at similar size custom homes being built with similar amenities (but not the Del Webb Community experience), and they were easily 20% to 35% more. From our perspective very consequential price delta and one that didn't warrant the extra investment. And finally, (yes I'm long winded and this is the abridged version!), the 55+ community experience. As one person put it to me, it's the difference between being in a neighborhood and being in a community. You see your neighbors, say hi and maybe hang once and a while - the Del Webb version of community is very different. There's a plethora of activities, groups, and socialization opportunities that you can choose from to tailor your lifestyle experience. And in truth - that's at least as important as the house you build, and why you're building into the community in the first place. Good luck on your journey! ... More

Everyone at Del Webb, from the sales (Mike) to construction (David,) was friendly, professional, and responsive. I got a great deal on a highly upgraded home and I have confidence that it was built to high standards. I highly recommend a Del Webb home to anyone looking for a wonderful place to retire and/or have a peaceful lifestyle!

We love our new kitchen! There are so many cabinets and I love the pull out drawers!

Better than expected in regards to timeliness, quality, and responsiveness

Workmanship could be better. Taking a month to replace tile and fix baseboards

No oversight on workmanship leading to many problems which should not have passed. Still waiting on some items to be fixed. The HOA fees went up $70 per mo. right after moving in. Many HOA issues like cafe losing 50 cents on $1. Very limited seating indoors and out. Kitchen too small to serve enough people. Monthly food & beverage increased to $80. Architectural committee taking too long to review and approve home changes. Love community, clubhouse, fitness center, pools, clubs, and fitness classes. Love style and amenities in our home. Glad we are here, but it has been costly and time consuming. ... More

Pulte made the whole buying experience simple and stress free.

Great experience with Rachel

Homes are efficiently and expeditiously built, no wasted time. Some designs are too rigid and don’t allow homebuyers to individualize according to their needs. Prices for options are often higher than local market value. One item that really disturbs me is the electrical outlet in the gathering room floor, $500. for a rubber outlet and cover. Really, that is so cheap! Should have been brass.

Great construction managers. I think several of the materials have been upgraded and the preparation/installation of materials is greatly improved from our experience 5 years ago. Paint quality could be better. This is our 3rd home in Merrill Ranch in 10 years and we love the community.

I really appreciated the fact that each step was explained and covered so everything was easy to understand. Any questions I had were answered quickly and efficiently. Highly recommend!

Buying with Dell Webb was extremely easy. It started with the sales agents then to to finance, then design. Dell Webb made so easy they even offered homeowner insurance. It was truly a one stop shop with buying our new home.

The overall experience in the build and relationship with our construction manager Christian was excellent. However the workmanship by the trades and the quality of the materials used especially the doors, cabinetry, paint and overall finishes are disappointing and in my opinion subpar.