Del Webb Reviews
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What Homeowners Have to Say About Del Webb.
Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9698 homeowner reviews to learn why they are the right team to build your new home.
Del Webb
has 4 out of 5 stars overall
9698 Reviews
Customer Reviews
Our building experience. The only one that was very attentive was Chris
- Joseph A.
- Verified HomeBuyer
- April 15, 2025
- Fuquay Varina, NC
Overall the building process went ok. Chris our building manager was excellent. We had 2 floods before we even moved (one prior to our closing and one right after we closed however we had not moved in yet). Our air did not work the first time we turned it on about 3 weeks after we moved in. We have a tremendous amount of nail pops. Our enclosed room in our back the floor is on a 3” decline. Any thing else you want to know. Our garage door leaks at the bottom right floor.
Del Webb responded:
Thank you for taking the time to provide feedback for us. We are glad to hear that overall, the building process went well, and that Chris has provided excellent service for you! However, we are sorry to hear that you are experiencing these concerns since moving in. We want to make leadership aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 5
Responsiveness 4
Expected better
- Jackie M.
- Verified HomeBuyer
- April 15, 2025
- Mesquite, NV
This is our second Pulte home in a Del Webb Community. We are disappointed in the fact that we bought our lot and home for full price, then Pulte offers huge discounts to new buyers. 2 weeks before we received our keys no work was done at the house. Then when we closed we are expected to have all the things that weren’t done reported for warranty work. Just so it is signed off by the homeowner and Pulte gets their money. I would seriously think about that before buying again.
Del Webb responded:
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand your frustration. We want to ensure that leadership is aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 1
Home owner
- Jim A.
- Verified HomeBuyer
- April 15, 2025
- Georgetown, TX
Everything went very well. Construction manager has not followed through on one thing. Still waiting to see if he does Chelsea are. warranty supervisor is awesome. We’ve had some issues and she has gotten them taken care of very promptly and always calls back to make sure everything was charged satisfaction.
Del Webb responded:
Thank you for taking the time to share feedback! We are glad to hear that overall, things went well, and you had a good experience with Chelsea. We appreciate your patience as you await follow-through on the remaining item. Thank you again and please don't hesitate to reach out if there's anything more we can do! ^KH ...
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Good experience
- Delbert O.
- Verified HomeBuyer
- April 15, 2025
- Griffin, GA
I will certainly encourage friends to buy a home in SCP.
Del Webb responded:
Thank you for taking the time to provide feedback! We are so glad to hear that you had a good experience with us, and we greatly appreciate your recommendation! We hope you continue to enjoy your new home! ^KH 
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Unworthy Purchase
- Maria T.
- Verified HomeBuyer
- April 15, 2025
- Fulshear, TX
We have dealt with incompetence from the sales team, the mortgage agents, and the poor quality of the house construction. Have spent over a month dealing with warranty issues. We are totally dissatisfied with the purchase of this home and will definitely not recommend to any of our friends or family members.
Del Webb responded:
Thank you for taking the time to provide feedback. We are so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Sales team was great, we worked with Melissa. Our project manager, Brandon was communicative and responsive.
- John W.
- Verified HomeBuyer
- April 15, 2025
- North Fort Myers, FL
We had a very good experience with home building through Del Webb. From sales to construction all was wonderful! We love our home!
Del Webb responded:
Thank you for taking the time to provide feedback for us. We are thrilled to hear that Melissa and Brandon provided you with responsive and helpful service from start to finish! Also, we are glad that you have been loving your home - we wish you all the best! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Customer services
- Anonymous
- Verified HomeBuyer
- April 15, 2025
- Corona, CA
Dealing with the salesperson, could have been a better experience!! Customer service could have been much more bettter!
Del Webb responded:
Thank you for taking the time to provide feedback. We are disappointed to hear that you did not have a good experience with our sales representative. We would like to learn more about your situation to see if we can help. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 2
Quality 4
Trustworthiness 4
Responsiveness 1
Only been in new house for a month. Impossible to know so soon if any problems exist.
- Dennis D.
- Verified HomeBuyer
- April 15, 2025
- Mesquite, NV
Send this form out in a year. I'll know a LOT more about how to rate the purchase.
Del Webb responded:
Thank you for taking time to provide feedback. We understand that it's still early in your journey with your home and a more complete perspective takes time. If any questions or concerns come up along the way, please don't hesitate to reach out! We hope you enjoy your new home! ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
cooperative, knowledgeable, friendly and efficient
- Robert M.
- Verified HomeBuyer
- April 15, 2025
- Georgetown, TX
No pressure to buy; Great explanation of options
Del Webb responded:
Thank you for taking the time to share your feedback. We are so glad to hear that you felt comfortable throughout your process and were well-informed of your options. It's great to hear that our team's friendly and knowledgeable approach made a difference! Thank you again. ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
We had a very positive buying experience with purchasing our new home with Del Webb
- Barbara D.
- Verified HomeBuyer
- April 15, 2025
- Mesquite, NV
From start to finish, our experience with purchasing our home was excellent. They listened to our wants and needs and were able to show us homes in our price range. They were flexible with our timeline,and we never felt pressured into buying before we were ready. The losing was a breeze, and there were no delays. They delivered everything they said they would. I we feel like we bought a well built home at an affordable price. We are very happy with our purchase.
Del Webb responded:
Thank you for taking the time to share your feedback. We are so glad to hear that you had an excellent experience from start to finish! It's wonderful to know that our team listened to your needs, respected your timeline, and delivered on all promises. We appreciate your kind words, enjoy your new home! ^KH ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Mudding, painting and cleaning leave something to be desired
- Anonymous
- Verified HomeBuyer
- April 15, 2025
- HENDERSON, NV
I was very disappointed at the finishing of my home. The mudding around the light switches has gaps and the home was painted with the light plates on. There is paint on the door hinges and thresholds. The baseboards need repainting. The window frames and sliding doors have paint on them. No eye for detail.
Del Webb responded:
Thank you for taking the time to share your feedback. We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing these concerns. We want to ensure that leadership is aware of these concerns and help get them addressed. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^Kelly ...
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
Good and Bad
- Suzanne M.
- Verified HomeBuyer
- April 15, 2025
- Georgetown, TX
Many of the touches such as painting are not up to snuff. However, some of my concerns have been addressed. I am not sure I would buy from Del Webb again though.
Del Webb responded:
Thank you for taking the time to share your feedback! We are sorry to hear that you have some concerns but glad that our team has been responsive and helpful in getting them addressed. If we can assist with any of your concerns, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. Thank you again. ^KH ...
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 5
Mr
- Donald D.
- Verified HomeBuyer
- April 15, 2025
- FLORENCE, AZ
Build process was well organized and staff was great to deal with. Pleased with the attention to detail and build quality
Del Webb responded:
Thank you for taking the time to provide feedback. We're so glad to hear that the process was well organized and that our team made a great impression! It's great to know that you're pleased with the quality and detail of your home. Thank you again. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent Home Buying Experience
- David B.
- Verified HomeBuyer
- April 15, 2025
- Mesquite, NV
From the time we met the Del Webb sales team until the time we closed with a complete home inspection by the field team, we had a super great experience! Top shelve from the start.
Del Webb responded:
Thank you for taking the time to share your feedback. We are thrilled to hear that your entire experience from start to finish was excellent! Wishing you many happy memories in your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not as great as I thought. Had better expectations for the price I paid.
- Anonymous
- Verified HomeBuyer
- April 15, 2025
- HENDERSON, NV
My experience with the salesperson was great. Knowledgeable and professional My experience with Title Company was good until I asked about a special assessment. She was rude and impatient when trying to figure this out. My experience with the construction manager was good until the home was completed. He helped with a couple of things and disappeared without saying a word. Shame on him. My experience with the Care Manager so far has been responsive. Whirlpool appliances very poor quality. The gas oven was delivered broken. As of today, Whirlpool has not figured out why it has not worked.
Del Webb responded:
Thank you for taking the time to provide feedback. We are glad to hear that you had a good experience working with our sales representative, as well as our customer care manager. However, we are disappointed to hear about your experience with the title company and lack of follow up from the construction manager. We understand how frustrating and inconvenient it must be to deal with a broken appliance, we'd like to see how we can help. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 2
Great New Home Experience
- Anonymous
- Verified HomeBuyer
- April 15, 2025
- Buckeye, AZ
From start (working with my salesperson) to build updates (Superintendent) to design center and finance, this purchase was an excellent experience.
Del Webb responded:
Thank you for sharing your feedback with us. We are thrilled to hear that you had an excellent experience from start to finish working with all of our teams! Enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lisa in sales and Densmore in customer care,
- John S.
- Verified HomeBuyer
- April 15, 2025
- Port Saint Lucie, FL
Simple buying experience but Pulte title agents were difficult to deal with due to two trusts involved, and my demand that the CDD payoff be on the closing statement seem to threw them off. Having a Pulte home insurance group made it simple book homeowners & at a great price.
Del Webb responded:
Thank you for taking the time to share your experience with us. We're glad to hear that the overall buying process was simple and that our insurance group made the process smooth. We are very sorry to hear that there were some challenges with the title process and we would like to learn more about this. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Tesident
- Anonymous
- Verified HomeBuyer
- April 15, 2025
- Clermont, FL
HOA not responsive . No idea when amenity center will be teady
Del Webb responded:
Thank you for taking the time to provide feedback for us. We are sorry to hear that HOA has not been responsive and the uncertainty around the timeline of the amenity center. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. Thank you again. ^KH ...
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 1
the ongoing communication throughout the project was incredible from sales to construction lead and the after close warranty
- Brett M.
- Verified HomeBuyer
- April 15, 2025
- North Fort Myers, FL
All promises were kept. All timelines met. The quality of build is extremely high. This community is a joy to live in from the activities to the welcoming nature of the people. Highly recommend especially with amenity center opening soon.
Del Webb responded:
Thank you for taking the time to provide feedback for us. We are so glad to hear that you had such a good experience building with us. It's great to know that the promises and timelines were kept, and communication was clear between all of our teams! We are thrilled that you are enjoying the community and all that it has to offer! ^KH ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Homes are nice
- John V.
- Verified HomeBuyer
- April 15, 2025
- Murfreesboro, TN
I didn't like the buying process. Once you lock in the structure part you can't make any changes even though they may be months away from starting. The same is true for your design selections. Also, I was told March - April as the most likely closing time but it was mid February. My realtor agrees that was the timeline we were told. I couldn't change that day or time without a $500 per day cost which is ridicules. I would not recommend anyone go through this process. The homes are nice but overpriced because you are also paying for the amenities.
Del Webb responded:
Thank you for taking the time to share your feedback with us. We are very sorry to hear that the buying process did not meet your expectations, especially around the design selections and your closing timeline. We would want to make leadership aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^Kelly ...
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 4
Incredible Home Building Experience
- Margaret S.
- Verified HomeBuyer
- April 15, 2025
- Georgetown, TX
Thanks to the knowledge, experience & partnership of my sales agent - Janet & my incredible builder - Glenn my new home is amazing & will be enjoyed for many years to come!
Del Webb responded:
Thank you for taking the time to provide feedback for us. We are thrilled to hear that you had a positive experience with Janet and Glenn! It's wonderful to know that their expertise and professionalism made your home-building process smooth and enjoyable. Thank you again. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Issues
- Richard G.
- Verified HomeBuyer
- March 27, 2025
- Parrish, FL
The low voltage vendor Securepro miss labeled the codes for wiring tv hook ups. Can't be corrected since Pulte's lack of consistent plans allowed plumber to run pipes where the backing was to go. The rush to complete and lack of thorough inspection missed several item that had to be corrected after purchase. PM didn't provide shower rood for second bathroom told us to buy our own, he probably took it for himself. There is little oversiight of vendors Pulte uses. Homeowners in this community are EXTREMELY nice which is a HUGE plus.
Del Webb responded:
Thank you for taking the time to provide feedback. We are so sorry to hear about these concerns and we would like to ensure leadership is aware of this. We would appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Positive Home Buying Experience
- Lawrence F.
- Verified HomeBuyer
- March 27, 2025
- Georgetown, TX
The overall home buying experience was a positive event. From Sales, to Design, to Project Management, the Pulte team continued to keep us apprised about the home being built and developed. All involved were exceptional and would recommend the Pulte group for their next home purchase.
Del Webb responded:
Thank you so much for your wonderful review. We are thrilled to hear that you had a great experience from start to finish. We greatly appreciate your recommendation. Enjoy your new home! ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Our experience with Pulte Del Webb
- Jeffrey W.
- Verified HomeBuyer
- March 26, 2025
- Ponte Vedra, FL
We were very unhappy with the experience. We closed on the last day before Pulte shutdown for their extended Christmas break. The house had so many issues, it was impossible to catch or note every problem. We seriously considered listing the house with a local realtor and starting over with a different builder. Fortunately, all of the issues were cosmetic. It was obvious that the closing was rushed to book the sale for YE 2024, and it showed in the quality of the finished product. The only reason we didn't rate every category 1 star is because of the efforts of our project manager, Kevin. ...
Del Webb responded:
Thank you for taking the time to provide feedback. We sincerely apologize that you had this experience when closing on your home. However, we are pleased to hear that Kevin was responsive and helpful with your concerns. Your feedback is valuable to us and if we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. Thank you again. ^KH ...
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Building and Sales were superb
- Thomas P.
- Verified HomeBuyer
- March 25, 2025
- Winter Garden, FL
We really enjoyed Alex in sales, she was great, but our builder, Josh, is a superstar.
Del Webb responded:
Thank you for the wonderful review! We are so glad to hear that you had a positive experience with both Alex and Josh. We wish you all the best in your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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