Del Webb Reviews
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What Real Homeowners Say About Del Webb
With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9766 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.
Del Webb
has 4 out of 5 stars overall
9766 Reviews
Customer Reviews
excellent to poor
- Scott S.
- Verified Homebuyer
- August 28, 2026
- Saint Johns, FL
I cannot give an accurate review for my overall experience. It is not fair to average the absolutely outstanding Pulte employees (5 stars plus) with the few ***** ones (2 stars).
Del Webb responded:
Thank you for sharing your feedback. We truly appreciate your recognition of the team members who provided an outstanding experience and made a positive impact throughout your journey. We also value your candid feedback about the areas that did not meet your expectations and will ensure your comments are shared with the appropriate team for review. ^KH
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 4
*****, Pulte Mortgage terrible and ***** ( Construction Managers, I used plural as our CM changed mid build ) ok
- Anonymous
- Verified Homebuyer
- August 28, 2026
- Parrish, FL
Working with the Sales person ( Jill ) was fatnastic and then working with the design person ( Susan ) was also fantastic. I don't believe I would ever used Pulte Mortgage ever again and have already submitted that review. Pulte Builders I feel the CM walks away as soon as closing is over. Their Customer Care team has been very responsive to date.
Del Webb responded:
Thank you for sharing your feedback. We’re thrilled to hear Jill and Susan provided such fantastic support throughout the sales and design process! We’re sorry the mortgage and construction experiences did not meet your expectations, but we’re glad to hear the Customer Care team has been responsive in supporting you after closing. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
AC has not worked properly for a month
- Anonymous
- Verified Homebuyer
- August 28, 2026
- Melbourne, FL
Our AC has not worked properly since the day we moved here. It will be a month on 8/28. The landscape crew mowed our front yard and completely missed our backyard this week. Trash collection only came one day last week. The pond water ***** behind our home is low and looks bad.
Del Webb responded:
Thank you for sharing your feedback. We're truly sorry to hear about your HVAC experience and your concerns around the community. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 2
Trustworthiness 3
Responsiveness 2
Easy, professional and responsive
- Daniel O.
- Verified Homebuyer
- August 26, 2026
- Mesquite, NV
Easy, professional and responsive they made the buying experience painless.
Del Webb responded:
Thank you for sharing your feedback. We're thrilled to hear that our team made the process seamless and stress-free! It's great to know that they were professional and responsive throughout your process. Welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Difficult to reach out
- Anonymous
- Verified Homebuyer
- August 26, 2026
- Okatie, SC
The overall process was ok. Very difficult to reach out to people when needed. No help of the sales reps until escalated. Construction manager was good and kept updated.
Del Webb responded:
Thank you for sharing your feedback. We’re sorry to hear communication was difficult throughout parts of your experience and that additional follow-up was needed to receive support. We’re glad your construction manager provided consistent updates and a positive experience, and we’ll be sure to share both your recognition and feedback with the appropriate teams. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
After the closing
- Michael M.
- Verified Homebuyer
- August 26, 2026
- Columbia Station, OH
Our experience through closing was very positive. It seemed to us that after closing the communication and coordination process ended, right when we needed it the most. The stress of moving was compounded by unannounced and what seemed like uncoordinated efforts to install cable, sprinklers and landscaping. A third and final project manager would have been very helpful.
Del Webb responded:
Thank you for sharing your feedback. We’re glad to hear your experience through closing was a positive one, but we’re sorry the communication and coordination after closing did not meet your expectations. If you're still experiencing unaddressed concerns within your home, we'd like to escalate them to our team, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 4
My experience with Pulte Homes is, they promised a lot and deliver very little. They hire subpar subcontractors who cover up any mistakes rather than fix the mistakes. Themselves does not care about what the customer thinks, they just wanna make money.
- Anonymous
- Verified Homebuyer
- August 26, 2026
- Rogers, MN
Same as above
Del Webb responded:
Thank you for sharing your feedback. We’re sorry to hear your experience has not met your expectations, particularly regarding workmanship and the overall quality of your home. We'd appreciate the opportunity to learn more about your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 3
Ease of underwriting and closing processes
- Anonymous
- Verified Homebuyer
- August 25, 2026
- Griffin, GA
Great place to live
Del Webb responded:
Thank you for sharing. We're glad to hear that your underwriting and closing processes were smooth and seamless! It's wonderful to know that you are happy with your new home and community! ^KH
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 5
Workers rushed.
- Anonymous
- Verified Homebuyer
- August 25, 2026
- Columbia Station, OH
Workers over rushed. Final finishes mediocre at best.
Del Webb responded:
Thank you for sharing your feedback. We're truly sorry to hear that you feel your home was rushed and are not happy with the final product. We'd appreciate the opportunity to learn more about your concerns and help, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 2
Trustworthiness 3
Responsiveness 4
N
- Anonymous
- Verified Homebuyer
- August 24, 2026
- Lebanon, TN
N
Del Webb responded:
Thank you for sharing. We're glad to hear that you had a positive experience with our team! ^KH
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
The first repair request was handled expeditiously but the second request took more on going follow-up on my part before it was completed.
- Anonymous
- Verified Homebuyer
- August 24, 2026
- Sun City, CA
A more timely scheduling of our second repair request.
Del Webb responded:
Thank you for sharing your feedback. We’re glad to hear your first repair request was addressed promptly, and we appreciate your comments regarding the additional follow-up needed for your second request. Your feedback is valuable, and we’ll be sure to share it with the appropriate team as we continue working to improve the homeowner experience. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Not as expected
- Anonymous
- Verified Homebuyer
- August 24, 2026
- Greenville, SC
Frustration with the whole process. Charged more for not being in the first ten in line. Houses not completed in order of purchase. Many failed inspections. Inferior quality build. Walls not straight, doors not *****, poor attention to detail. Incomplete information when we first moved in about who to contact to correct issues. Still have many requests in process for repairs, not completed the first time the request was made, and additional requests for more mistakes found. It seems to be a common theme among all the neighbors. Our construction contact, Patrick, did all he could to ...
Del Webb responded:
Thank you for taking the time to share your feedback. We’re sorry to hear your homebuilding experience did not meet your expectations, particularly regarding the construction quality, outstanding repairs, and overall process. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
The process was easy and the house is beautiful.
- Anonymous
- Verified Homebuyer
- August 23, 2026
- Saint Johns, FL
I lived in a different state while the house was being built. I was kept informed on what was happening throughout the build process.
Del Webb responded:
Thank you for sharing your experience. We're thrilled to hear that you had a smooth build process, especially while being out of the state! It's wonderful to know that our team kept you informed throughout. Congratulations on your new home and welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Average Quality
- John C.
- Verified Homebuyer
- August 23, 2026
- Columbia Station, OH
HVAC system in this home was not properly planned. Humidity levels and noise levels exceed normal standards. Hours of fitness center are inadequate for people who are still employed. Water and mud on streets are not cleaned leaving mud puddles to drive and walk through each time we enter property. Driveway is 2 feet shorter in width than what we paid extra for.
Del Webb responded:
Thank you for bringing this to our attention. We are truly sorry to hear about your concerns with the HVAC system, driveway length, and the community aspects. We'd like to escalate your concerns for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
Good people
- Darrell H.
- Verified Homebuyer
- August 22, 2026
- Mesquite, NV
Call backs doing what was promised
Del Webb responded:
Thank you for sharing. We're glad to hear that you have had a positive experience thus far with our team and getting your concerns addressed! Welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Outstanding build & communication
- Lavernn H.
- Verified Homebuyer
- August 21, 2026
- Richmond Hill, GA
From the moment we interacted with sales staff we felt a warm connection. Completely transparent process. This is our 3rd Del Webb build & it's because of their quality, home options & dedicated employees. We had a few hiccups with the mortgage application process but they were resolved.
Del Webb responded:
Thank you for sharing your feedback and for choosing Del Webb again! We’re thrilled to hear the quality, home options, and dedication of our team continue to bring you back! We also appreciate your feedback regarding the mortgage process and are glad those concerns were resolved. Welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
All people in dealing with during the process have been great.
- Anonymous
- Verified Homebuyer
- August 21, 2026
- Ocala, FL
The process was much better this time so far then it was 12 years ago during my first purchase.
Del Webb responded:
Thank you for sharing. We're thrilled to hear that you had a positive experience with our team throughout your process! Welcome to the community! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Wonderful easy experience
- Judith L.
- Verified Homebuyer
- August 21, 2026
- Georgetown, TX
From our first experience with Ashley in the sales office I knew that we were in good hands We lived in Florida and did everything long distance I did come back to ***** to go to the design center and work with Rachel who was marvelous Kevin was my construction manager and called me every week to give me progress reports My walk through and closing went without a hitch The Sun Citybteam made our purchase and move a wonderful experience Thanks to all
Del Webb responded:
Thank you for sharing your experience. We're thrilled to hear that you had a smooth and seamless experience due to our team's efforts, especially doing it from afar! It's wonderful to know that you were informed throughout the process and are enjoying your new home! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Very good
- David B.
- Verified Homebuyer
- August 21, 2026
- Immokalee, FL
We had an initial glitch on the purchase price that should have been totally honored at inception. Other than that the construction process was smooth and finished ahead of our schedule. We have been in the house for a little more than a month. Still adapting and finding areas that have to be attended to.
Del Webb responded:
Thank you for sharing your feedback. We're glad to hear that your build process was smooth and finished early! That said, we're sorry to hear about the glitch during the purchasing process and to learn about the concerns within your home. We'd like to escalate this to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 4
Frustrating, disappointing and unfulfilling
- Anonymous
- Verified Homebuyer
- August 21, 2026
- Greenville, SC
Being first time home builders, we were naive about the process. We believed the generic response regarding progress. We believed the reputation of Del Webb would provide a quality home and quality experience. We believed Pulte Homes would provide the appropriate tradesmen, materials, and proper supervisors to produce an exemplary home. Unfortunately, we were wrong.
Del Webb responded:
Thank you for taking the time to share your feedback. We’re truly sorry to hear your first homebuilding experience did not meet your expectations and left you feeling disappointed with both the process and the finished home. We'd appreciate the opportunity to learn more about your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 3
Very good experience
- Anonymous
- Verified Homebuyer
- August 20, 2026
- Georgetown, TX
Not everything can be perfect, but it has been a good homebuying experience.
Del Webb responded:
Thank you for sharing your feedback. We're glad to hear that you had a positive homebuying experience! If you're experiencing concerns within your home, we're always listening at customersupport@pultegroup.com. Thank you again. ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Best decision ever to come to Carolina Overlook. From my salesperson Kirsten, staff at office, and construction manager Damien, It was a smooth transition.
- Diane S.
- Verified Homebuyer
- August 19, 2026
- Clayton, NC
What influenced my review was the quality of the work done to build my new home. My Construction Manager Damien ***** kept me up with the progress of the home as well as guide me on any concerns. He was wonderful on responding to my concerns even after I moved in. Every important feature was addressed, HVAC, gas lines, electric, water etc. It was a nice touch to have this person along the way, I moved here from another state, this experience was awesome. Made me confident I made the right move. Thank you Damien, Thank you Dell Webb.
Del Webb responded:
Thank you for sharing your feedback with us. We’re thrilled to hear the quality of your new home and the support you received throughout the process gave you confidence in your move! It’s wonderful to know that Damien's communication, responsiveness, and continued support after move-in made such a positive impact. Thank you for choosing Del Webb and welcome home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Best In Class!
- Fernando B.
- Verified Homebuyer
- August 19, 2026
- NEW BRAUNFELS, TX
Pulte homes in Del Webb Veramendi are a standard above in the way the homes are constructed, manufactured, and prepared for the Buyer. The homes 1, 2, 5, and 10 years warranties allows the (Prospective Buyers) to purchase with a complete sense of comfort, ease, and reliability, making the whole home buying process as painless as possible!
Del Webb responded:
Thank you for sharing your feedback. We’re thrilled to hear the quality and construction of your new home stood out and that the warranty program provided added confidence throughout your homebuying journey! We truly appreciate your kind words and are delighted the process was such a positive one. Welcome home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Smooth, professional and enjoyable!
- John L.
- Verified Homebuyer
- August 18, 2026
- Palm Desert, CA
We've had a seamless experience with our home-buying process at Del Webb Explore. Kristen was wonderful throughout the sales process—supportive, knowledgeable, and patient every step of the way. Since taking possession of our home, Ruben has also been fantastic and very helpful. We couldn't be happier with our experience and our new home!
Del Webb responded:
Thank you for sharing your experience with us. We're thrilled to hear that you had a smooth and seamless experience! It's wonderful to know that Kristen and Ruben have been helpful throughout the process. Congratulations on your new home and welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Smooth and responsive.
- David F.
- Verified Homebuyer
- August 18, 2026
- Buckeye, AZ
Our sales agent, Elaine ***** and our construction manager, David ***** were excellent. Both were fast to respond to any concerns or needs we had. They were quick to answer questions or any needs we had. They are both excellent representatives of your company.
Del Webb responded:
Thank you for sharing your feedback. We're thrilled to hear that you had such a positive experience while working with Elaine and David! It's wonderful to know that they were responsive to your questions and concerns. Welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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