Del Webb Reviews
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What Homeowners Have to Say About Del Webb.
Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9512 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Great job and on time.
- Christopher V.
- Verified HomeBuyer
- December 09, 2024
- Yulee, FL
Love the club house and activities.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Kept us informed along the way.
- Carol A.
- Verified HomeBuyer
- December 09, 2024
- Yulee, FL
Showed weekly pictures of progress and told us what was going to happen next.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Sun City Texas
- Steven M.
- Verified HomeBuyer
- December 09, 2024
- Georgetown, TX
We love the neighborhood, and the buying process was great. The value for the price paid was not so good, for example, the windows are out of square by more than 1/8” (noticeable difference when hanging blinds); some of the walls are not square which causes the doors to look out of alignment, back door is not double panes, so you can feel the heat or cold radiating through the glass, electrical plugs put in weird places (right next to corners). I appreciate the response to some of the issues we have had.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Stone creek
- Anonymous
- Verified HomeBuyer
- December 08, 2024
- Ocala, FL
This was a very stressful experience that we will not repeat again. This was our second home built with Delweb in Stone Creek, and this experience was not as smooth as the first home.
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 2
Was great!
- Karen H.
- Verified HomeBuyer
- December 08, 2024
- Fuquay Varina, NC
Thomas was our building manager and he was wonderful! He stayed on top of the workers to make sure everything was done correctly. We love our new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
After closing your on your own
- Guy A.
- Verified HomeBuyer
- December 08, 2024
- Port Saint Lucie, FL
They need better service for repairs and things that don’t work 1 day after closing
Total Score 5
Quality 5
Trustworthiness 3
Responsiveness 1
Working with sales rep, Nicollete was great.
- John J.
- Verified HomeBuyer
- December 07, 2024
- FLORENCE, AZ
Homes built to fast, poor attention to detail.
Total Score 4
Quality 2
Trustworthiness 3
Responsiveness 4
my exp[rience is been great
- Joseph F.
- Verified HomeBuyer
- December 07, 2024
- Port Saint Lucie, FL
my overall expirience as a new owner came on a very freidly way front the sales office to the closing day .
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great new home
- Clem M.
- Verified HomeBuyer
- December 07, 2024
- Ocala, FL
This was easy from start to finish.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Sales Consultant
- Bryan K.
- Verified HomeBuyer
- December 07, 2024
- FLORENCE, AZ
Aaron was accessible, very professional , great follow-up skills and he cares about his customers. Having employees like Aaron is why Del Webb is a very successful company.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Worst “build” experience of my life!
- Denise P.
- Verified HomeBuyer
- December 07, 2024
- Ponte Vedra, FL
I know that you will never publish my review, so I won’t bother. Entire experience was horrible . Example: I closed 7 weeks ago and nothing on punch list has been corrected.
Del Webb responded:
Hi Denise, we were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 1
We had a great experience with the builder. The builder updated the progress of the building process. Our home was completed on time.
- Hiranthi J.
- Verified HomeBuyer
- December 07, 2024
- Hatfield, PA
We love our new home. We also like our community and everyone is very friendly. The home buying experience was flawless since all concerned was communicating with us all throughout the process.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Construction Managers Allen and Paul were knowledgeable and a pleasure to work with.
- Adele D.
- Verified HomeBuyer
- December 07, 2024
- Okatie, SC
Construction Managers Allen and Paul were knowledgeable and a pleasure to work with.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Del Webb Nocatee Grand Mystique Build
- Robert M.
- Verified HomeBuyer
- December 07, 2024
- Ponte Vedra, FL
The sales process was outstanding in every respect. Our sales agent went above and beyond to satisfy our requirements. The construction manager was also extremely responsive. The mortgage process and workmanship for the build were disappointing. Remedies after the sale were responsive and timely.
Total Score 4
Quality 2
Trustworthiness 4
Responsiveness 4
Everything was five star. Salesman was so helpful and patient with us old folks
- James E.
- Verified HomeBuyer
- December 07, 2024
- North Las Vegas, NV
Wister was very helpful. . David was also very helpful along with Carlos. Great staff working for Dell Webb
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Helpful, Knowledgeable, friendly, caring and very easy to work with
- Linda M.
- Verified HomeBuyer
- December 07, 2024
- Georgetown, TX
have a very open mind and be very flexible with your desires
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Coming in from the cold
- Robert A.
- Verified HomeBuyer
- December 07, 2024
- Yulee, FL
Spencer and Bret were great to deal with. You should always expect a few bumps in the road with a new build, but Spencer and Bret made sure that everything was to to go before closing. This is our second Pulte build, we were updated with progress from beginning to end.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Clint was very good to work with.
- Lawrence M.
- Verified HomeBuyer
- December 07, 2024
- Melbourne, FL
Clint always responded in a timely manner.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Be aware.
- Donna W.
- Verified HomeBuyer
- December 07, 2024
- Ocala, FL
Don't believe everything they tell you. Know that warranty issue are a nightmare to get things done. No one ever returns phone calls.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Smooth process
- Ryan C.
- Verified HomeBuyer
- December 07, 2024
- Buckeye, AZ
The whole process went smoothly and on time. There were no issues.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lousy and disappointing!
- Gary P.
- Verified HomeBuyer
- December 07, 2024
- North Myrtle Beach, SC
There were many things wrong with the house as they pushed to get an early closing. Bathroom window, cabinets needed replacing, floors fixed, went without electricity in 2 front bedrooms for 3 weeks. Only 1/2 of flashing done above garage, etc. As of today, still haven’t gotten a cabinet panel replaced or the rain gutters re-pitched. I’ve seen better quality in a motor home. It really left us with a bad taste for Pulte custom homes.
Del Webb responded:
Hi Gary, we apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 2
Owner
- Phillip R.
- Verified HomeBuyer
- December 07, 2024
- Murfreesboro, TN
Great sales representative. Excellent project manager. However, we will be repainting the flat white painted interior walls with semi gloss paint. After moving in, we were not pleased with the sloppy dark-blue caulking job around the exterior white trim (project manager is helping to get this, and several other minor issues resolved). The sales and office staff are outstanding!
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Lord Murphy
- Virginia F.
- Verified HomeBuyer
- December 07, 2024
- Westfield, IN
Everything went better than expected. The builder was very good and answered all our questions.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Moving in
- Linda P.
- Verified HomeBuyer
- December 07, 2024
- Okatie, SC
Easy process happy with my selections
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Bad Experience with service after the sale
- Anonymous
- Verified HomeBuyer
- December 07, 2024
- Port Saint Lucie, FL
very poor customer service. After closing, you are lucky to get them to answer your phone calls.
Del Webb responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your requests and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 1
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