Del Webb Reviews
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What Real Homeowners Say About Del Webb
With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9798 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.
Del Webb
has 4 out of 5 stars overall
9798 Reviews
Customer Reviews
CW
- Crystal W.
- Verified Homebuyer
- April 24, 2025
- Griffin, GA
The building process was precise, informative, and extensive. Russ was there each step of the way keeping me informed about the status of the build as it progressed. Russ was honest and helpful in keeping me abreast of inspections and concerns with regard to each phase of the construction. He kept me up to date from beginning to finish. Kudos Russ.
Del Webb responded:
Thank you for taking the time to share your feedback with us! We're thrilled to hear that your experience was smooth and informative. It's great to know that Russ provided consistent support throughout every phase of your process! We appreciate your kind words, thank you again. ^KH 
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Pulte Homes does NOT have their act together!!!!
- Robert P.
- Verified Homebuyer
- April 23, 2025
- Mesquite, NV
I have filled out a survey already but never got feedback from Pulte so I am not sure they are even listening. There is SOoooo much to try to convey that I am concerned that I will run outta space. 1) Sales agent was poorly responsive with 2-3 days to answer questions. 2) Pulte Title erroneously informed me that I owed them money at closing so we were scrambling the day before we left Colorado (with access to my bank) to get to Nevada. Due to a great agent within Pulte, they were able to get this figured out (that they actually owed ME money ($16K) at closing). 3) If I had been forced to ...
Del Webb responded:
Thank you for taking the time to provide feedback for us. We truly regret the stress and confusion you experienced throughout your homebuying journey—from communication delays and closing challenges to post-move-in concerns. We appreciate your honesty and your patience, and we would like to escalate these concerns to leadership. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^KH ...
Total Score 1
Quality 2
Trustworthiness 2
Responsiveness 2
Closing paperwork had a lot of problems
- Michael G.
- Verified Homebuyer
- April 22, 2025
- Mesquite, NV
Repairs not completed from final walk through
Del Webb responded:
Thank you for taking the time to share your feedback with us. We are disappointed to hear that you are having this experience, and we would like to help. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^Kelly ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Coastal home
- Deborah S.
- Verified Homebuyer
- April 22, 2025
- Georgetown, TX
I love my sweet house and the location
Del Webb responded:
Thank you for taking the time to provide feedback for us. We are thrilled to hear that you are loving your new home and its location! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New home
- Susan K.
- Verified Homebuyer
- April 22, 2025
- Myrtle Beach, SC
Walk through before closing. Keep casual conversation to a minimum so you can ask questions. There were items about the HVAC and sprinkler system we were not told. We previously owned a home for 33 years so we are familiar with both. Simply turning on and off is not informative. There are vents that don’t work they help with pressure, this was not explained on walk through. Sprinkler rain gauge, not sure we have on we can’t locate it. Shrubbery should be guaranteed one year, even Lowe’s does this. I think since closing was in the winter our home does not have similar landscaping. It is ...
Del Webb responded:
Thank you for taking the time to share your experience and feedback with us. We're glad to hear that the overall quality of your home has met your expectations and that our team has been responsive to any issues. However, we are sorry that you are experiencing some concerns and we would like to make leadership aware. It'd be greatly appreciated if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^Kelly ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Once the house closed nobody wanted to talk about any issues
- Irene M.
- Verified Homebuyer
- April 22, 2025
- Hoschton, GA
Make sure all issues are resolved before closing
Del Webb responded:
Thank you for taking the time to share your feedback. We apologize that you have had this experience, and we would like to learn more so that we can help. We would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Good things can happen after the sale
- William B.
- Verified Homebuyer
- April 22, 2025
- Murfreesboro, TN
I am working with the builder now to repair some of the damage caused when it was determined that some of the watershed for my property needed to be extended. Extensive damage was done to my irrigation system. This was quickly and quietly repaired by the Pulte Co.
Del Webb responded:
Thank you for taking the time to share your feedback. We're sorry to hear that you had extensive damage to your irrigation system but are glad to know that our team was able to address and resolve the issue. If there's anything else we can help out with, please don't hesitate to reach out to us at customerservice@pultegroup.com. Thank you again. ^KH ...
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Team keep us informed and in the loop.
- Paul S.
- Verified Homebuyer
- April 22, 2025
- Port Saint Lucie, FL
Yvo our sales rep and chris our construction manager really made an otherwise normally fraught situation fairly easy! We love our new home! Guiding us along the way and listening to our concerns made us feel confident in our choices.
Del Webb responded:
Thank you for taking the time to provide feedback for us. We are glad to hear that Yvo and Chris made your home building process smooth and enjoyable. It's great to know that they were supportive and responsive to your concerns! We are thrilled to hear that you are loving your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
was not involved in building
- Laura M.
- Verified Homebuyer
- April 22, 2025
- Clayton, NC
Outstanding customer service and maintenance staff. Great punch list manager
Del Webb responded:
Thank you for taking the time to share your feedback. We are thrilled to hear that you received outstanding service from our customer service and maintenance teams. We hope you enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent project management
- Frank M.
- Verified Homebuyer
- April 22, 2025
- Buckeye, AZ
Escrow and closing flawless. Move in readiness exceptional. Project manager very attentive to project quality
Del Webb responded:
Thank you for taking the time to provide feedback for us. We are so glad to hear that your escrow and closing processes were flawless! It's great to know that your project manager was very attentive to providing the best quality! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Amy and Dillon
- Dennis F.
- Verified Homebuyer
- April 22, 2025
- Hoschton, GA
The communications during construction was very good. The punch out handling I believe could have been handled better. The post customer care I feel is average according to who is involved. Some issues were prompt but others you get multiple answers and minimal results. I believe due to too many contractors on some items.
Del Webb responded:
Thank you for taking the time to provide feedback. We are glad to hear that communication was good during construction. However, we are sorry to hear your concerns about punch-out handling and customer care post-closing. We appreciate your insights as we are always looking for ways to improve our experience. Thank you again. ^KH ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Easy purchase
- Barbara C.
- Verified Homebuyer
- April 22, 2025
- Westfield, IN
The home buying was easy the loan process was an over kill.
Del Webb responded:
Thank you for taking the time to provide feedback for us. We are glad to hear that your home buying process was smooth and easy. However, we are sorry to hear that you believe the loan process was an overkill. If there's anything we can assist with, please don't hesitate to reach out to us at customersupport@pultegroup.com. Thank you again. ^KH ...
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Lack of personal feel.
- Anonymous
- Verified Homebuyer
- April 22, 2025
- Melbourne, FL
Have a detailed meeting and expectations from building supervisor. Have low expectations if want high quality work. Standardization gives speed to execute, but removes personalized experience.
Del Webb responded:
Thank you for sharing your feedback with us. We understand how important it is to have clear communication and expectations, and we’re sorry to hear that the experience didn’t fully meet your hopes in terms of quality and personalization. We want to make leadership aware of your experience and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Very disappointed it is all about the money, they do not consider the customers needs.
- Anonymous
- Verified Homebuyer
- April 18, 2025
- Clermont, FL
Have been very upset and disappointed. This is not the same Pulte we had before.
Del Webb responded:
Thank you for taking the time to provide feedback. We sincerely apologize that your experience has left you disappointed in us. Your feedback is important to us and we're committed to addressing your concerns. We would like to discuss this with you and try to make things right, we would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 2
Sales with Bridget was excellent Closing was pleasant and excellent as well
- Pamela B.
- Verified Homebuyer
- April 17, 2025
- Melbourne, FL
New home buying experience was excellent From sales with Bridget thru a smooth closing to a wonderful experience with Lonnie in construction. Follow up issues have been lagging a bit though. I m sure they will be attended to as reputation is stellar.
Del Webb responded:
Thank you for taking the time to provide feedback for us. We are so glad to hear that you had a great experience working with Bridget and Lonnie. However, we're sorry to hear that there has been delay in getting your concerns resolved and we appreciate your continued patience. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. Thank you again. ^KH ...
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 2
We bought in Bellwether for the lifestyle not the quality of home
- Carole H.
- Verified Homebuyer
- April 17, 2025
- Rogers, MN
Like all sales people, Jordan said things that were not exactly accurate. It was about what I expected and I am not sorry we purchased here. I look forward to getting to know my neighbors and the community.
Del Webb responded:
Thank you for sharing your feedback with us. We are so sorry to hear that some of the information you received was not accurate in your experience. However, we're glad to know that you are happy with your purchase and looking forward to becoming a part of the community! We hope you continue to enjoy your new home, and all the neighborhood has to offer! ^KH ...
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 4
Construction Mgr.
- Peter C.
- Verified Homebuyer
- April 17, 2025
- Okatie, SC
Mike P. who was our Phase II Construction Mgr. has and continues to be Awesome. He is responsive and goes above and beyond to assist us in both during the Construction phase and afterward.
Del Webb responded:
Thank you for taking the time to share feedback with us. We are thrilled to hear that Mike has provided helpful and responsive service for you! It's great to know that he's gone above and beyond during construction and afterwards. ^KH
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
house and Neiborhood great
- James B.
- Verified Homebuyer
- April 16, 2025
- FLORENCE, AZ
Great experience builder easy to deal with and very informative.
Del Webb responded:
Thank you for taking the time to leave us a review! We are thrilled to hear that you are enjoying your home and neighborhood. It's great to know that you had a smooth and enjoyable process, while staying informed throughout! Thank you again. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
JUST LIKE ALL THE REST......
- Karen F.
- Verified Homebuyer
- April 16, 2025
- Parrish, FL
NOT THE WORST, BUT DEFINITELY NOT THE BEST. THEY SPEAK OF CONSTANT IMPROVEMENT BUT APPEAR TO HAVE LITLE INTEREST IN ADDRESSING LEGITIMATE CUSTOMER CONCERNS. THE OUTSIDE VENDORS AND SUBCONTRACTORS ARE RUNNING THE SHOW. THE WORKSITES ARE A PIGSTY AND GARBAGE IS LEFT ALL OVER TO END UP ON PEOPLES LAWNS AND IN THE PONDS. WHEN YOU COMPLAIN YOU ARE BASICALLY TOLD TOO BAD. THERE IS A COMPLETE DISCONNECT BETWEENTHE BUILDER AND THE HOA AND HOMEOWNERS ARE LEFT HOLDING THE BAG. IF YOU DO VENTURE INTO DW, KEEP A CLOSE EYE AND PRPARE FOR A CERTAIN AMOUNT OF DISAPPOINTMENT.
Del Webb responded:
Thank you for taking the time to provide feedback for us. We are disappointed to hear about your experience and truly regret that you feel there is a disconnect between our teams. We truly apologize that your experience has left you feeling disappointed in us, especially since moving into a new home should be such an exciting time. We want to make leadership aware of your concerns and would greatly appreciate it if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 1
Del Web is a very credible builder
- Kenneth C.
- Verified Homebuyer
- April 16, 2025
- Melbourne, FL
Working with Katie was a pleasure. We were kept informed all the way through the process.
Del Webb responded:
Thank you for taking the time to share your feedback. We are thrilled to hear that you had a positive experience working with Katie. It's wonderful to know that she kept you informed every step of the way! Enjoy your new home! ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Everyone was awesome
- Jamie G.
- Verified Homebuyer
- April 16, 2025
- Summerville, SC
Everything went smoothly and everyone was great.
Del Webb responded:
Thank you for taking the time to share your feedback! We're thrilled to hear that everything went smoothly and that our team made a great impression. Wishing you all the best in your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Sun City HHI
- Francis T.
- Verified Homebuyer
- April 16, 2025
- Okatie, SC
From start to finish Pulte delivered on the construction of our home. The sales representative, designer and construction managers were professional, friendly, and knowledgeable. They were very accommodating to meet our needs and communications between them and us were excellent. Any issues that were discovered by the construction managers or us during the construction phase, closing walk through were immediately scheduled and resolved. We are pleased with the overall craftsmanship and would recommend Pulte to anyone who may want to build in Sun City HHI.
Del Webb responded:
Thank you for taking the time to leave us feedback. We are thrilled to hear that your process from start to finish was smooth and positive! It's great to know that our team was professional, accommodating, and communicative throughout your process. We are especially glad that you are pleased with your new home! Thank you again, we appreciate your kind words and recommendation! ^KH ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Aaron
- Robert B.
- Verified Homebuyer
- April 15, 2025
- FLORENCE, AZ
Aaron was incredibly awesome from our first meeting, through the building stage, and all the way through closing.. My wife and I love Aaron and we refer everyone to Aaron. Aaron is a gigantic asset to your company
Del Webb responded:
Thank you for taking the time to share your feedback. We are thrilled to hear that you had such a great experience with Aaron from the start of your process until the end! Our team strives to provide responsive and helpful service, and it’s wonderful to know that we met your expectations. We appreciate your kind words and your recommendation! ^KH ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Alex
- Aleksandr S.
- Verified Homebuyer
- April 15, 2025
- North Myrtle Beach, SC
I like everything about this Home. Specially, Value for the price paid.
Del Webb responded:
Thank you for taking the time to provide feedback for us. We are thrilled to hear that you are enjoying your new home and find value in it! We hope you continue to enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
I don't like it here
- Luther W.
- Verified Homebuyer
- April 15, 2025
- Griffin, GA
A good house. A great community. Some issues but they have been responsive to my needs.
Del Webb responded:
Thank you for taking the time to provide feedback for us. We are so glad to hear that you are enjoying your new home and community. Yet we are sorry to hear that you have experienced some concerns but it's great to know that our team has been responsive. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. Thank you again. ^KH ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
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