Del Webb Reviews

Pulte Mortage was a pleasure to work with. I was able to complete my offer and closing electronically with ease.

Sad to report that we were very disappointed with our build experience with Pulte/Del Webb. There is a huge disconnect between what the sales team presents and what the construction team delivers. The quality of the home we purchased does not live up tp our expectation. We had major issues that were not resolved to our satisfaction. We were just given a bunch of excuses and nobody want to be accountable for anything. They had not even completed construction by our closing date. It was a terribly stressful situation and for what we paid the quality we expected was not delivered.

From my sales professional on down to the folks building and completing my home everyone was fantastic. My site manager Ryan was always available and always went above and beyond. I am very happy with my new home.

I have found working with the construction managers to be very easy and they were responsive to requests. Great to work with.

Everyone with Pulte is very welcoming!!

No major issues to date

My experience with Del Web and Pulte was very good. Although we ran into some rough snags due to my purchase being based on a contingency, the team worked diligently with me to get everything done in a timely manner. Phil was my contractor and Dave was my sales agent. They were both outstanding during my purchase process, always responded to my emails a calls. Purchasing a new home can be overwhelming with all the information you are given. Although I have built several homes in the past from the ground up, there were some things that my experience I thought was standard. However with Del Web everything is an option. This is not a negative blow, buyers just need to be aware so you can get it added. By the same token many of the standard items I received were surprisingly nice, as they had not been standard with my previous builds. My overall experience was great and I love my community!! ... More

Our experience was very easy. Our salesperson and building manager were both great. Kept us well informed and helped tremendously.

Our Builder, Roby handled all details of our closing and any minor quality issues professionally and completely. He went out of his way to make sure that our move in went smoothly. A real joy to deal with him and a company that stands behind their products.

my realtor was exceptional! Very helpful, went above and beyond her job to help me with my purchase. Would recommend Del Webb North Myrtle Beach to all

I’ve built several homes over the years- and this was a very easy process. Thoroughly enjoyed partnering with my Del Webb sales agent and construction manager to build my dream home.

My new home was built with all the bells and whistles I wanted. It's cozy and modern. The Pulte Project Manager was always prompt with his answers. I could not ask for a better place to live.

If you put it into perspective that 'no house is perfect' and make the decision to accept the disappointments and focus on the better, I think the overall of the house is good. I wanted to point out that in picking options process for your house was both fun and with anxiety. The two options I need to address were changing primary bedroom to a 'bow window' in which would enlarge the width of the room. My goal was to have at least 1.5 to 2 feet extended in center of the bow on the inside of the room. But by the time I discovered from the Pulte sales agent that the bow window only extended by 1 foot or less on the inside, she said she gave us the 'exterior measurements' at the time of the sale and was too late to change. The option costed us $6000 and bought me only by 1 foot or less in center of the bow! The other option is worth raising an issue was that the kitchen cabinets have option for 'full overlay' which meant the cabinets doors would install close together per Pulte sales agent. However, in reality, they didn't. The option was $1000 to have cabinets doors to install 'almost' close together. It would have been better to have them install close together for a higher price. Lastly, after you moved in and found things around inside and outside of your house either didn't look right or didn't work right. I entered these warranty items in both using their email link AND our Pulte account portal and waited for more than 3 weeks and got no response from Pulte customer care. So, I reached out to my Pulte sales agent and the customer care department responded. ... More

I would not want home buyers to know my experience.

Be EXTREMELY careful with the "come on" low cost advertised mortgage interest rates. I ended up paying over 1.1% more than their original commitment due to an "error" on their part.

outstanding communication, went the extra mile

What you see in model (and we don't mean the upgrades) doesn't necessarily represent what you get as a final product quality. Also, be, be aware this builder does not adjust grading after you purchase so be sure to be accept the grading on the lot you select. Finally, be ready to be nickeled and dimed for things that you would assume would be part of a "Luxury Builder"

It does come as no great surprise to me that I am being asked to fill out a survey for a house that is actually 400 miles away (River Lights, Wilmington NC) from the neighborhood where I actually did buy (Griffin GA). The Georgia house experience was great… the quality appears to be outstanding… and certainly a terrific value. With that said… run as fast as you can AWAY from Pulte Mortgage… which they try to incentivize you to use.

The finish workmanship is very average at best. The issues I've found are cosmetic and could have been corrected on installation with a very minimum of effort.

The house wasn’t ready for the walk through.

They were very easy to work with. They were open with everything, no hidden surprises. Everything was done as they said. We had a couple of warranty issues after moving in but they were quickly resolved. We are very pleased.

Everything went smoothly during the building process. All workmanship is of high quality. Any issues were quickly and expertly addressed. Del Webb was determined to please us and they did. Would highly recommend Del Webb and Pulte homes.

We have only been in our home 30 days so I can't really rate the post-closing responsiveness to issues, but I can say that I monitored my construction from breaking ground to closing and the house was well made, my project manager was very responsive during the pre-closing phase, and I suspect my post-closing experience will be similar. The bottom line is that I would recommend to others that they get a great home in a great community, and Clayton is a great and upcoming part of the Triangle area.

Everyone did a great job. Some details need to be corrected.

We are so happy with our new home!! Working with Nate in the sales office and Jon our construction manager was a pleasure. They were able to take care of and answer any questions we had. I never want to move again,but if I had to I would definitely choose to build another Pulte/Del Webb home.