Del Webb Reviews

From start to finish the process was exceptional! At the beginning I was just making inquiries in which Aimee (Sales Agent) was responsive within 24 hours or less with answers and this continued once I did make an offer through and beyond closing. I did my home inspection with Greg and he was awesome and continues to be responsive and helpful after I moved in. The entire team is fantastic and I am extremely happy with my purchase which I made without physically seeing the lot or walking the models - this sale was completely remote from another state and the DW team made me feel comfortable with the process. ... More

Our construction manager Damian was easy to work with and did a fantastic job on managing this build, he kept us informed during the entire process.

Frank and his crew were great. They kept us updated on the building process weekly and we closed earlier than expected. However, we did experience a broken sewer pipe upon move in date. We could not use the water. I called the warranty office and Chase and the plumbers did come through. They had to drill a hole in our Flex room to replace the pipe. We had to spend a couple of nights in a hotel - which we did get reimbursed. They also used the spare LVP to repair the flooring quickly as well and returned the LVP that they used. They did get it resolved in a couple of days. Overall great experience. ... More

Driveway is already cracking after 2 months of ownership. Sidewalks through the development are cracking.

The experience has been good but the responsiveness to needs and requests for support have been slow

My only complaint is the quality of the cabinets. Having trouble with pull outs and doors closing properly. It feels they were lower quality and instillation was not done properly

I would highly recommend Pulte to family and friends, experience was exceptional

Very disappointed in the quality of home for the price you pay. Cheap workmanship which resulted in many mistakes and flaws.

Everything was going great until we needed warranty service. We had a cracked master BR door. It was a comedy of errors. Many days we waited for a service call. It they showed up it was with a damaged door, doors that didn’t fit & several visits to finally get the door fit, painted & installed. Very disappointing considering we love everything else about Stone Creek.

Very beautiful community and friendly neighbors.

up front, honest and follow through.

While friendly and personable the salesperson (April) cost me a lot of money because she did not explain cabinet configurations when I was choosing double vs single oven, and range hood. So I ended up with a very plain cabinet configuration I never would have chosen had I known. It was only AFTER I complained my cabinets didn't look like the model home, that she sent me sketches of the 4 different configurations and told me the fact I didn't choose double ovens meant I got something completely different. This was NOT ok!!! Likewise I chose to purchase the refrigerator offered since she told me it was a counter depth, but was NOT! It stuck way out into my kitchen and looked terrible so I bought a new frig. Now I"m stuck with a second frig I need to try to sell. While my construction manager was a super nice guy he was not good/consistent with communication. He frequently did not answer emails or calls and it became very frustrating. If I happened to run into him in person, he was quite nice and informative but that was hit and miss. Pulte Mortgage was TERRIBLE. I had the worst mortgage experience of my life! Then, I had items not complete before closing so the warranty manager followed up. And Troy was wonderful! He was responsive, friendly and on task! 2 weeks after move-in I had a major plumbing back up that took 4 visits from the plumber to resolve. Turned out it was construction debris. Troy the warranty was hands on at my house to work with the plumbers to get the issue resolved. He was great! As I am getting more familiar with my house I notice a lot of places where the quality could have been much better (trim joints not well done, drywall details, finish details, etc) which is a bit disappointing. Additionally there are several bad home design issues, such as the refrigerator doors will not fully open as they hit the walls on either side, especially the angled wall on one side. To sum it up, the home architectural plans, the communication in general and the build quality has lots of room for improvement! ... More

The final day pre closing inspection time allotment is ridiculous. Having to inspect/accept all the fit and finish in that short amount of time is impossible. Then theres pressure to accept findings. After that you're on your own.

I was very pleased with my new home being built. The building supervisor kept me up to date of what’ was going on week by week, pictures included. I had a home inspection on house. I forwarded the information to my builder. At the walk through everything was taken care of what needed to be fixed. If I saw something later that needed to be fixed my builder would have the tradesman there the next day. I had 2 houses built. Ryan went above and beyond of what needed to be corrected. A Good Man!

David my building manager was great to work with.

We were very pleased by the way everything was handled during the whole process from the first visit through the closing.

The whole process of buying the home was smooth. Morgan understood what I want and my price frame. She found the right house for me and was a delight to work with. Robert was terrific checking everything was done correctly and thoroughly. His follow-up the first few days to answer any questions or concerns was very helpful and appreciated. I am very happy here.

The construction process was very good manager kept me informed weekly and made time to meet with me every time I was in town. The design segment we felt rushed and you can’t make any changes after that appointment.

Wonderful staff. Very helpful and appreciated their dedication to making the process of building my home a great experience. Thank you.

Pulte builds a good house, not a great house. We moved from a custom built home with all the upgrades. It was about the same price as Pulte but much better quality finish in terms of fixtures, cabinetry, carpet, paint, etc. The people in sales & construction are very nice & helpful. Pulte pushes partnerships, some of which are very good & others not so much. I suggest shopping around. Be diligent about your walk throughs and follow up. Once you move in be prepared for an unreasonable HOA process in terms of time to review & approve requests and some silly rules.

The home buying process was easy and we are very happy with the home. We would definitely recommend Del Webb.

Very beautiful house in great area.

Sales coordinator was excellent. He was caring, conscientious and stayed hands on throughout. The project manager was also excellent until the closing. The quality control contact was , is and more than likely will be outstanding. The QC on line department does not return calls.

Our salesperson promised all sorts of after the sales support but then got transferred to a different development and pretty much ghosted us. Our project manager seemed pretty good at the beginning, then started neglecting more and more as we got closer to our move in date. there were still a handful of things that should have been easy enough for him to take care of shortly before or soon after our move in that just didn't get done before he stopped answering our calls or responding to our texts. The house is very nice, but there are a couple of places where the workmanship just missed the mark. ... More

Customer care process and rep simply below par. Not happy.