Del Webb Reviews
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What Homeowners Have to Say About Del Webb.
Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9521 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Professional and Customer Friendly
- Janie W.
- Verified HomeBuyer
- November 04, 2024
- Griffin, GA
Deadlines met at each stage of construction and closing process. Post closing and move-in very quick response to questions and small issues. I could not be more pleased. I love my new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Poor Closig and Post Sales Support
- Robert L.
- Verified HomeBuyer
- November 03, 2024
- FLORENCE, AZ
I have several items that are not working in the home at time of purchase. At closing day our Construction point person was quick to get signatures vs. letting us have a few days to move in and really review. I have submitted tickets and response to this point is slow at best.
Del Webb responded:
Hi Robert, thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
Mrs. Sylvia
- Sylvia E.
- Verified HomeBuyer
- November 03, 2024
- Ocala, FL
My experience with Del Webb Stone Creek was very good. Rob, my construction manager was very good. He kept me informed during the building process by taking frequent pictures and sending e-mails. He always answered my phone calls in a timely manner. I am very pleased with my new home.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
disappointed
- John W.
- Verified HomeBuyer
- November 03, 2024
- Parrish, FL
Door had to be replaced which was done in a somewhat timely fashion. Had to make SEVERAL phone calls and 7 weeks later it remains unpainted. Closed without refrigerator which we were told was not included. Except that the contract said that there WAS to be a refrigerator. Took several weeks to get that.
Total Score 4
Quality 3
Trustworthiness 2
Responsiveness 1
Howard L
- Howard S.
- Verified HomeBuyer
- November 03, 2024
- Georgetown, TX
We were very happy with our builder, Adam Kruse. What a great guy! We were occasionally vexed with some of the forced choices such as carpet in the loft, etc. overall, we are quite pleased.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte /Christian
- Hyacinth G.
- Verified HomeBuyer
- November 03, 2024
- Kissimmee, FL
Very attentive and cooperative. Had a great experience.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
construction process
- Bruce R.
- Verified HomeBuyer
- November 02, 2024
- Immokalee, FL
My construction manager, Elliott, was extremely helpful and responsive to any of my concerns. my requests were handled quickly and professionally.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Sales team provided misleading info. Construction manager conducted limited checks of work done by trades.
- Anonymous
- Verified HomeBuyer
- November 02, 2024
- Melbourne, FL
Avoid Del Webb Viera. Misleading marketing and poor workmanship.
Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 2
Construction Manager
- Robert D.
- Verified HomeBuyer
- November 02, 2024
- Buckeye, AZ
Construction Manager has been very dependable and seems to always find a solution to whatever problem is presented.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
First Home
- Anonymous
- Verified HomeBuyer
- November 02, 2024
- North Myrtle Beach, SC
The worst part was going through Pulte Mortgage. Gave all but blood and took Pulte 7 months before final approval. Sales agent made the sale but was difficult to contact later. Field Manager Chris was super intelligent, always communicating, prompt, courteous, very respectful and guided us right through and efficient with following up on items that needed addresed. He deserves a 10+++++ stars
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Wonderful community
- Carlos C.
- Verified HomeBuyer
- November 02, 2024
- Clermont, FL
Great quality construction. Smooth closing process. Nice community.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Professional and extremely knowledgeable
- Cecelia G.
- Verified HomeBuyer
- November 02, 2024
- Fuquay Varina, NC
I highly recommend Evan to anyone who is looking for an easy building experience., He walks you through the process with clarity and confidence. A wonderful experience with a person who is knowledgeable and transparent with the whole process. He clearly wants your confidence and making the process as easy as possible.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Issues with our house.
- Richard P.
- Verified HomeBuyer
- November 01, 2024
- Clermont, FL
We have been disappointed with several items in our new home and have turned in several warranty requested. Our pocket door entry into our master bath was rubbing the paint off the door. It was fixed after we submitted a service request. We had to submit a request to fix our third bedroom sliding closet door that had 2 right handle doors as opposed to our 2 bedroom which had the correct right and left handles. In addition I just turned in a service request for my lawn surface which it is uneven enough to be a concern for a twisted ankle or knee walking on it. Also the technology entry point ...
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
sales and builder
- David W.
- Verified HomeBuyer
- November 01, 2024
- Yulee, FL
From start of the purchase process we were well informed by our sales agent who went out of his way to explain the process until closure. We had a constructive independent inspector which adds confidence. Our builder was very pleasant and professional and available for our questions and suggestions, he obviously knew his trade and organization of the work crews went well. The house was completed ahead of schedule to our satisfaction. The closing process was well organized by PGP Title with no problems. I was concerned about insulation and energy efficiency, our builder was able to install ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Del Webb North Penn
- Kevin A.
- Verified HomeBuyer
- November 01, 2024
- Hatfield, PA
NIce 55+ community in Hatfield, PA. Good construction and responsive to requests. Many activities for the residents including clubhouse events and hosted trips. Communications to the residents is very good.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Long Distance Move
- Daniel P.
- Verified HomeBuyer
- November 01, 2024
- Clayton, NC
My wife and I relocated to North Carolina from New England. On a recommendation, we were told about Del Web and the Overlook community. After our first visit, we decided that this was the lifestyle we were searching for and looked no further.. The entire process from start to finish was enjoyable. Now, we constantly ask ourselves why we waited so long to make this life changing move.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Brenda C
- Brenda C.
- Verified HomeBuyer
- November 01, 2024
- Griffin, GA
Everyone I dealt with to buy my home were very friendly and helpful.
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent buying experience!
- Jeffrey F.
- Verified HomeBuyer
- October 31, 2024
- Port Saint Lucie, FL
I must say from the day we walked into the sales center and met Ivo, our sales rep at Del Webb to being in the home now, the entire process was seamless and smooth. No issues at all.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The overall expierance was good.
- Herbert G.
- Verified HomeBuyer
- October 31, 2024
- Georgetown, TX
The over all experience was good.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Del Webb at Viera
- Peter A.
- Verified HomeBuyer
- October 31, 2024
- Melbourne, FL
Sales Consultant BRIDGET was amazing. She was very knowledgeable of the many variety of hoes available. She made the whole buying process simple. Construction Supervisor LONNIE was also amazing. He was always there to answer any of my questions regarding my new home. He made the whole construction process very simple.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Level of finish quality can vary with a Pulte home
- Rimvydas P.
- Verified HomeBuyer
- October 31, 2024
- Summerville, SC
I was glad that I hired an independent home inspector to join at various phases of my home's construction. A number of quality flaws and irregular build practices were caught, and corrections were requested. Pulte did make the necessary corrections or explained why non-traditional methods were employed. I did find small spots of paint from the rolled ceiling on my bathroom counters and various walls. Concrete pavement could have been higher in quality and free of damage from ongoing construction. One section of side lawn shrubbery died off when one zone of my irrigation sprinklers had ...
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Awesome place to live!
- Michael W.
- Verified HomeBuyer
- October 31, 2024
- Immokalee, FL
Bill our sales professional has routinely gone above and beyond through the entire construction process. He has continued to be of great help even after closing. Pulte has done a fine job of constructing exactly what we had envisioned. The Del Webb community is a fantastic place to spend our winters. Extremely happy with our choice.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Ov erall very happy here
- Richard C.
- Verified HomeBuyer
- October 31, 2024
- Summerville, SC
Love the floor plans, place is very nice. Salesperson did give us some misinformation specifically that the water and sprinkler system are part of HOA and that the taxes would be 1900 per year. At closing we found out the irrigation system is our responsibility and the 1900 taxea is onlyy for first year the it goes up because the house was built. Would not of changed our minds but ho eaty took a hit.
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 3
Customer care build out person is exceptional...Michael P. !!
- Mark D.
- Verified HomeBuyer
- October 31, 2024
- Okatie, SC
Our Pulte rep outstanding. However, contractors need to show for appts. Rep schedules but contractirs no show on occasions.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
He was very thorough and paid attention to detail of what we were looking for
- Travis C.
- Verified HomeBuyer
- October 31, 2024
- Georgetown, TX
We had a wonderful experience buying our home from our builder. The builder was very detailed oriented and was able to make sure everything in the house was top notch - it is such a beautiful home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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