Del Webb Reviews

I know that you will never publish my review, so I won’t bother. Entire experience was horrible . Example: I closed 7 weeks ago and nothing on punch list has been corrected.

We love our new home. We also like our community and everyone is very friendly. The home buying experience was flawless since all concerned was communicating with us all throughout the process.

Construction Managers Allen and Paul were knowledgeable and a pleasure to work with.

The sales process was outstanding in every respect. Our sales agent went above and beyond to satisfy our requirements. The construction manager was also extremely responsive. The mortgage process and workmanship for the build were disappointing. Remedies after the sale were responsive and timely.

Wister was very helpful. . David was also very helpful along with Carlos. Great staff working for Dell Webb

have a very open mind and be very flexible with your desires

Spencer and Bret were great to deal with. You should always expect a few bumps in the road with a new build, but Spencer and Bret made sure that everything was to to go before closing. This is our second Pulte build, we were updated with progress from beginning to end.

Clint always responded in a timely manner.

Don't believe everything they tell you. Know that warranty issue are a nightmare to get things done. No one ever returns phone calls.

The whole process went smoothly and on time. There were no issues.

There were many things wrong with the house as they pushed to get an early closing. Bathroom window, cabinets needed replacing, floors fixed, went without electricity in 2 front bedrooms for 3 weeks. Only 1/2 of flashing done above garage, etc. As of today, still haven’t gotten a cabinet panel replaced or the rain gutters re-pitched. I’ve seen better quality in a motor home. It really left us with a bad taste for Pulte custom homes.

Great sales representative. Excellent project manager. However, we will be repainting the flat white painted interior walls with semi gloss paint. After moving in, we were not pleased with the sloppy dark-blue caulking job around the exterior white trim (project manager is helping to get this, and several other minor issues resolved). The sales and office staff are outstanding!

Everything went better than expected. The builder was very good and answered all our questions.

Easy process happy with my selections

very poor customer service. After closing, you are lucky to get them to answer your phone calls.

We had a wolderful experirnce with the sales person, Ian. We can't say enough positive thing about him. He was wonderful.

If you want to build in Sun City you don't have a choice - it's Pulte. We found the design experience difficult as the design center online has a good number of selections, but "no image available" on most items. This makes it very difficult if you are building from out of state. Quality seen at the initial walkthrough with framing, plumbing, HVAC in place was concerning. Detail work at the finish was inconsistent and not good in most cases. Main issues that will be expensive and time consuming to repair - 1) flat paint on all walls, including bathrooms. The company has to paint all the walls so why not use a slightly more durable sheen like eggshell or satin; 2) and the worst kitchen cabinets I have owned in the last 30 years! The biggest problem is with the drawers and pull-outs. The edges of the drawers are unfinished and full of splinters! The drawers also fall off the tracks easily and require a repair request to get them back on track. Horrible! The cabinets in the models homes are very nice. The cabinets in the new builds are from a different company. I wish we would have been giving the same quality, especially given the cost of our highest upgraded kitchen and highest upgraded cabinets. I certainly feel that we have been downgraded. ... More

My home was completed early and with very few punch items. Steve, my supervisor, was very courteous, communicated weekly and responded quickly to my questions. All in all, a very positive experience.

Fantastic home buying experience and the white glove service is topnotch!

Staff have been excellent to date.

Poor quality ie. No insulation on hot water lines under concrete floor, specs for laundry room cabinets is 0.5” to low to accommodate a pedestal mounted washing machine underneath them, sink disposal switch is under the sink in a cabinet which is difficult for seniors over 55. Foundation insulation is poorly protected with a parge paint that is damaged easily and cracks easily, missing shelves in kitchen cabinets, door locks/deadbolt wouldn’t latch properly, many issues found by our independent inspector that were missed by the “Pulte Quality Build/inspection process”, ceiling led puck light look very cheap, concrete flat work was very poor with cracking and large ridges which are a trip hazard, smoke detectors false alarm regularly, poor/low water pressure, LVP flooring has gaps/hollow spots to the concrete floor, sod is layed very poorly with gaps, holes, ruts all over the lawn, build sites are not kept clean with debris, trash and plastic blowing all around and in neighbors lawns and green space. ... More

There seems to be a total lack of professionalism when it comes to communicating what is being done with issues. We closed on the house and then there was total silence from the builder on open issues - that have still not been addressed.

The quality is not good at all. My tile floor has cracks already. The carpet is awful it has runs in it and it looks filthy all the time. My counter top in the kitchen , I don't believe is quartz at all. It is so hard to clean. My shower door is not fixed as per closing. Quality...what quality? I am a Realtor and will have a hard time selling in here in the future because of the quality of your merchandise. Not your builder.

Quality build and value for the price paid.

Great sales experience, friendly and no pressure. Smooth process with construction manager, answered all our questions. Great service from after sales, minor issues resolved in a timely matter.