Del Webb Reviews
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What Real Homeowners Say About Del Webb
With an average rating of 4 stars, Del Webb is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 9712 verified homebuyers to give you an honest look at what it's like to build a new home with Del Webb. Read their unedited reviews, feedback, and complaints to help you decide if Del Webb is the right builder for your new home.
Del Webb
has 4 out of 5 stars overall
9712 Reviews
Customer Reviews
Smooth and responsive.
- David F.
- Verified Homebuyer
- August 18, 2026
- Buckeye, AZ
Our sales agent, Elaine ***** and our construction manager, David ***** were excellent. Both were fast to respond to any concerns or needs we had. They were quick to answer questions or any needs we had. They are both excellent representatives of your company.
Del Webb responded:
Thank you for sharing your feedback. We're thrilled to hear that you had such a positive experience while working with Elaine and David! It's wonderful to know that they were responsive to your questions and concerns. Welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Learning process.
- Anonymous
- Verified Homebuyer
- August 18, 2026
- Okatie, SC
As you continue to build the homes in SCHH, I have heard that each new section being built, is improving over past builds with the issues found on 2 to 3 year old homes. I appreciate that your people continue to learn from their mistakes but also fix the issue with the next builds so they do not have to repair the same issues. Being in the home only a few weeks, we have seen some mistakes that will need to be addressed and remedied during our 1 year walk through. Sloppy contractors. They ripped out the underground internet wiring 5 times in 3 weeks causing the internet company to repair ...
Del Webb responded:
Thank you for sharing your feedback. We appreciate your recognition of the continued improvements being made as the community grows. We’re sorry to hear about the concerns you’ve encountered so soon after moving in, particularly the repeated internet service disruptions during ongoing construction. We'd appreciate the opportunity to learn more about your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Somewhat disappointed.
- Carolyn J.
- Verified Homebuyer
- August 18, 2026
- Murfreesboro, TN
Two fan boxes have stripped screws so fans can't be hung properly but Pulte won't replace them. Drawer catches in kitchen. Need manual for sprinkler system plus how many zones do I have and where are they, etc. If you're going to be so strict on yard details (plants, fence, patio screened/enclosed) collaborate with local companies so we can just call a company that knows your rules already. ***** handyman on call would be wonderful. And why put ***** air returns in the ceilings where old people need an 8ft ladder in order to change them??
Del Webb responded:
Thank you for sharing your feedback. We’re sorry to hear about the concerns you’ve encountered with the fan boxes and kitchen drawer, and we appreciate your suggestions regarding sprinkler system guidance, local service providers, and accessibility of air returns. We’ll ensure your comments are shared with the appropriate team for review as we continue looking for ways to enhance the homeowner experience. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
We wouldn't purchase from Del Webb again.
- Kim C.
- Verified Homebuyer
- August 18, 2026
- Mesquite, NV
We have been ***** to from the start from everyone,and all we hear are excuses. We had to replace garbage disposal first week for one that works properly. We paid for the outdoor gas line for a BBQ that is useless to us because of it's location, and was told to bad for us! We have a whole list of issue's.
Del Webb responded:
Thank you for bringing this to our attention. We're truly sorry to hear about your experience and the lack of resolution of your concerns. We'd appreciate the opportunity to learn more about them, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 2
Responsiveness 3
Great experience
- Anonymous
- Verified Homebuyer
- August 17, 2026
- Clermont, FL
Everyone from our sales rep to our house repair,s have been great
Del Webb responded:
Thank you for sharing. We're thrilled to hear that you have had a great experience thus far! It's wonderful to know that your concerns have been addressed to your standards. Welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
It has been good. Even though some things had to be tweaked, they were nice to arrange to fix as needed.
- Anonymous
- Verified Homebuyer
- August 17, 2026
- North Myrtle Beach, SC
Some of the workmanship was not up to custom quality, but again some was corrected and overall good for the price points.
Del Webb responded:
Thank you for sharing your feedback. We’re glad to hear your overall experience has been a positive one and that our team was helpful in arranging corrections when needed! We also appreciate your comments regarding the workmanship and are pleased to hear the concerns were addressed and you’re satisfied overall. ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
A great experience
- Anonymous
- Verified Homebuyer
- August 17, 2026
- Westborough, MA
Overall a great experience. Problem with bathroom door after a couple of weeks and got no response at first but was eventually fixed.
Del Webb responded:
Thank you for sharing your feedback. We're glad to hear that overall, you've had a great experience! We're sorry to hear about the lack of response on your concerns but glad to hear that it was eventually resolved. ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 3
Pleased new owner
- Rodney W.
- Verified Homebuyer
- August 17, 2026
- Clayton, NC
Our design and construction team were great to work with. They were all very professional and pleasant to work with. They were responsive to our requests and kept us informed on a regular basis during the construction phase. We highly recommend the Carolina Overlook team - specifically Kamala, Liz and Damian!
Del Webb responded:
Thank you for sharing your feedback. We're thrilled to hear that you had such a positive experience with our team! It's great to know they kept you informed and were responsive throughout your process. We appreciate your kind words and your recommendation! ^KH
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
You all were very accommodating
- Anonymous
- Verified Homebuyer
- August 17, 2026
- Indio, CA
Some of walls are not 90degrees The wall with the fireplace is not symmetrical or off center
Del Webb responded:
Thank you for sharing your feedback. We’re glad to hear our team was accommodating throughout your experience. We also appreciate you bringing your concerns regarding the wall alignment and fireplace placement to our attention, and we’ll ensure your comments are shared with the appropriate team for review. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 5
Poor quality, Windows Quarter wrench tolerance for various phases of construction is excessive Our sales person, Madeline, also known as Maddy was wonderful The person in charge of warranty information never got back to me with answers to my questions
- Gary F.
- Verified Homebuyer
- August 17, 2026
- Saint Cloud, FL
[TRANSLATED FROM FIL] THAT
Del Webb responded:
Thank you for sharing your feedback. We’re glad to hear Maddy provided such a positive experience! That said, we’re sorry to hear about your concerns with the quality of your home and the lack of follow-up regarding your warranty questions. We'd like to escalate your questions and concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 5
Responsiveness 5
Met expectations
- John E.
- Verified Homebuyer
- August 17, 2026
- Belmont, NC
Sales/Marketing experience exceeded expectations. Selections were quite limited compared to other community developers. Finishes are average, and basic.
Del Webb responded:
Thank you for sharing your feedback. We’re delighted to hear the sales and marketing experience exceeded your expectations! We also appreciate your comments regarding the selection options and finishes, and we’ll ensure your feedback is shared with the appropriate team for review. ^KH
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Very easy start to finish
- Anonymous
- Verified Homebuyer
- August 15, 2026
- McKinney, TX
Overall satisfaction with buying process
Del Webb responded:
Thank you for sharing. We're thrilled to hear that you had a smooth and seamless experience from start to finish! Welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
All good. No issues
- Lloyd P.
- Verified Homebuyer
- August 15, 2026
- NEW BRAUNFELS, TX
No problems
Del Webb responded:
Thank you for sharing. We're thrilled to hear that you have been enjoying your new home with no concerns! Welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Has been excellent!
- Anonymous
- Verified Homebuyer
- August 14, 2026
- Okatie, SC
Everyone has been friendly and attentive
Del Webb responded:
Thank you for sharing. We're thrilled to hear that you have had such a positive experience! It's wonderful to know that our team has been friendly and attentive throughout the process. Welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Sound builder with responsive customer care
- Anonymous
- Verified Homebuyer
- August 14, 2026
- Charleston, SC
The team was very responsive at every stage of the process - from lot selection to warranty service.
Del Webb responded:
Thank you for sharing your feedback. We're delighted to hear that our team was responsive throughout each stage of your process! Congratulations on your new home and welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte home review
- Angela W.
- Verified Homebuyer
- August 14, 2026
- Lebanon, TN
Everyone is super nice and pitch quality and warranty of home and property. Make sure you read fine print! We have some legitimate and concerning issues with the property and have been trying to resolve since we moved in . (3months) The community and lifestyle director is amazing!
Del Webb responded:
Thank you for sharing your feedback. We’re glad to hear you’ve had positive interactions with the team and that your lifestyle director has made such a great impression! That said, we’re sorry to hear you have unaddressed concerns and would appreciate the opportunity to learn more about them. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
Great
- Anonymous
- Verified Homebuyer
- August 12, 2026
- Corona, CA
The purchase was timely and hassle free.
Del Webb responded:
Thank you for sharing. We're thrilled to hear that your homebuying experience was smooth and seamless! Congratulations and welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Warranty work
- Lisa M.
- Verified Homebuyer
- August 11, 2026
- Richmond Hill, GA
It was a pleasure working with Jamie throughout the warranty process. She was responsive, helpful, and consistently followed up on each aspect of the work to make sure everything was completed to our satisfaction. We continue to be very impressed with Pulte and their team and appreciate the excellent customer service we've received.
Del Webb responded:
Thank you for sharing. We're thrilled to hear that you had a positive experience due to Jamie's efforts! It's wonderful to know that she was responsive, helpful, and addressed your concerns to your standards. Welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Love our house
- Robert M.
- Verified Homebuyer
- August 11, 2026
- Mesquite, NV
This was our first time building a home. Working with Jose and Ron was great. Other than the financing part, we had a great experience. It was quite challenging getting all the paper work to the loan officer when you are in another state. I would send requested documents and get no acknowledgment for weeks, then they would request them again. This went on again and again right up to the closing. My credit score is around 800 and to have my assets so scrutinized by this company was not fun. I had inherited money from my dad and they wanted to know every little detail about where it came from. ...
Del Webb responded:
Thank you for sharing. We're thrilled to hear that your build process with Jose and Ron was such a positive one! That said, we're truly sorry to hear about your finance process and will share your comments with the appropriate team. Welcome to the community! ^KH
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
I really like my home
- Anonymous
- Verified Homebuyer
- August 11, 2026
- Greenville, SC
Right now my backyard floods when it rains. My house sits the lowest so the water is collecting from the neighbors behind and above me and possibly other homes. It is being addressed. Pulte does not put a screen door on the slider! I'm going to have to buy a screen door and have it installed. I can't believe there isn't one. It wasn't even an option to be purchased. If you are wanting to put a fence up be prepared to lose some of your yard that you have purchased. The fence is attached to the house and cannot be extended out to include all of your backyard property. I do like the ...
Del Webb responded:
Thank you for sharing. We’re glad to hear you’re enjoying the amenities, walking trails, and features of your home, including the extended garage! We also appreciate your feedback regarding the backyard drainage, slider screen, and fencing options. We’re glad to hear the drainage concern is being addressed and will ensure your additional comments are shared with the appropriate team for review. Welcome to the community! ^KH
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 4
kind people, poor after signing service
- Anonymous
- Verified Homebuyer
- August 11, 2026
- Griffin, GA
Closing was delayed after you set the date. The house was filled with fine dust and grime. The cupboards were smeary and very difficult to clean, caulk was smeared all over the sinks. The paint quality is horrible as well as the paint job. The flooring was all spattered up requiring me to scrape and mop the entire house on my hands and knees. The microwave rarely works, you have to push extra hard on the door for it to work at all. Repairman said that is the nature the beast! the drain cover in the shower is completely loose. Everyone we have worked with is very pleasant, not necessarily ...
Del Webb responded:
Thank you for sharing your feedback. We’re truly sorry to hear your move-in experience did not meet your expectations, particularly regarding the condition and cleanliness of your home at closing and the outstanding items you’ve encountered since. We appreciate your kind words about the team members you’ve worked with, as well as your feedback regarding the finishes, appliance concern, and mail access. We’ll ensure your comments are shared with the appropriate team for review. ^KH
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 3
Review
- Casey C.
- Verified Homebuyer
- August 11, 2026
- Greensboro, GA
Quality of materials and workmanship has not been as expected.
Del Webb responded:
Thank you for bringing this to our attention. We're truly sorry to hear that the quality of your home has not met your expectations. We'd appreciate the opportunity to learn more about your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 1
Trustworthiness 4
Responsiveness 4
Warranty issues were addressed immediately and with professionalism.
- Alexander L.
- Verified Homebuyer
- August 10, 2026
- Clermont, FL
No suggestions to improve at this point
Del Webb responded:
Thank you for sharing. We're thrilled to hear that your concerns were addressed professionally and promptly! Welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
OUTSTANDING EXPERIENCE!!!
- Scott W. F.
- Verified Homebuyer
- August 10, 2026
- Westfield, IN
From the beginning of signing the contract to the signing for the home.....Excellent communications, quality and price of the house. Would highly recommend!
Del Webb responded:
Thank you for sharing your feedback. We're thrilled to hear that you had an outstanding experience from start to finish! It's wonderful to know that our team provided great communication and that you're happy with the quality of your new home. We appreciate your kind words and your recommendation, welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
I love my new Pulte home!!
- Barbette D.
- Verified Homebuyer
- August 10, 2026
- Belmont, NC
Everything about buying my new home was very exciting. From start to finish my project manager responded to every request and every question in a very timely manner. It was exciting to see my house Go up from a vacant lot to a finished home. The quality that I can see is excellent. I am very pleased with the finished product. The only thing I would request differently would be to let us put a fireplace in the three smaller models. I put one in anyway, but I had to pay extra for it aftermarket and I wish I could've had it put in the build. I was pleased with the choices that I had in the ...
Del Webb responded:
Thank you for sharing your feedback. We’re thrilled to hear how much you enjoyed watching your home come to life and that your project manager provided such responsive support throughout the journey! We also appreciate your feedback regarding fireplace options and the kitchen sink design. It’s wonderful to know you’re so pleased with the quality of your finished home and your design center experience. Welcome to the community! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
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