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Del Webb

Del Webb Reviews

What Homeowners Have to Say About Del Webb.

Del Webb has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Del Webb 9625 homeowner reviews to learn why they are the right team to build your new home.

Del Webb

has 4 out of 5 stars overall

9625 Reviews

Star Rating Breakdown

5 ★ 4381

4 ★ 2380

3 ★ 1613

2 ★ 773

1 ★ 477

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 4

Responsiveness 3.9

Customer Reviews

Terrible salesperson.

  • Anonymous
  • Verified HomeBuyer
  • July 13, 2026
  • Noblesville, IN

Better quality, more selection choices, construction manager was great, sale person was not. Have a survey strictly for sales personnel. More detail up front that was only presented after the fact. Flexibility in closing date - ie closing date the day after a holiday when one lives out of town and must then travel on the holiday. Awful situation to be in.

Del Webb responded:
Thank you for sharing your feedback. We’re glad to hear your construction manager provided a positive experience throughout the build! We also appreciate your comments regarding the sales process, design selections, communication, and closing flexibility. We understand how challenging the timing of your closing must have been, especially while coordinating travel from out of town, and we’ll be sure to share your feedback with the appropriate team for review. ^KH

Total Score 3

Quality 3

Trustworthiness 3

Responsiveness 2

Overall an excellent experience

  • David W.
  • Verified HomeBuyer
  • July 12, 2026
  • Saint Cloud, FL

We purchased this home remotely (property is in FL and we were full time in NV until the purchase was complete) and never physically saw the home before the walk through. Sales and the construction manager (we bought standing inventory) were very accommodating, sending lots of videos and pictures, taking measurements etc. We did encounter a few hiccups at closing and post closing, but again, our sales rep and construction manager were ***** IT and resolved things quickly. We are very appreciative and happy with our purchase!

Del Webb responded:
Thank you for sharing your experience. We’re thrilled to hear our sales team and construction manager helped make your long-distance homebuying journey a smooth one by keeping you informed every step of the way! We’re also glad they were able to quickly address your concerns and that you're enjoying your new home! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Easy

  • Anonymous
  • Verified HomeBuyer
  • July 12, 2026
  • Tucson, AZ

Checking each and every phase of the build.

Del Webb responded:
Thank you for sharing your feedback. We're thrilled to hear that you had a smooth and seamless homebuilding experience with our team! It's wonderful to know that our team kept you informed throughout the process. Congratulations on your new home and welcome to the community! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Satisfied

  • Anonymous
  • Verified HomeBuyer
  • July 12, 2026
  • Clayton, NC

We were pleased with our buying experience

Del Webb responded:
Thank you for sharing. We're delighted to hear that you had a positive homebuying experience with our team! Congratulations on your new home, enjoy! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

-

  • Anonymous
  • Verified HomeBuyer
  • July 12, 2026
  • Georgetown, TX

-

Del Webb responded:
Thank you for sharing. We're glad to hear that you had a positive experience! Congratulations on your new home, welcome to the community! ^KH

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 5

Overall pretty good

  • Anonymous
  • Verified HomeBuyer
  • July 12, 2026
  • Spring Hill, FL

The only thing I would say is there should be more choices in the design center on some things

Del Webb responded:
Thank you for your feedback. We're glad to hear that overall, you had a positive experience! We appreciate you sharing your thoughts regarding the design center experience and will share your comments with the appropriate team. Welcome to the community! ^KH

Total Score 4

Quality 4

Trustworthiness 4

Responsiveness 4

Great customer service

  • Anonymous
  • Verified HomeBuyer
  • July 12, 2026
  • Buckeye, AZ

Had some is*****s with a water leak, great customer service

Del Webb responded:
Thank you for sharing. We're truly sorry to hear about the water leak within your home but are glad to hear our team resolved your concerns! Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 0

Now that I live here... how do I get ***** to follow city ordinance hours for construction? Construction noise all hours sometimes 1030pm, every Saturday at 530am, even early morning on Sunday's and holidays even though this is not allowed per city codes! I'm begging to just get a little sleep on the weekends! Every day is absolutely miserable here in my new house and I simply want construction noise to only be during allowed hours!

  • Anonymous
  • Verified HomeBuyer
  • July 12, 2026
  • Palm Desert, CA

See above

Del Webb responded:
Thank you for sharing your feedback. We're sorry to hear about your experience since moving into your new home and would like to make leadership aware of your concerns. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 2

Quality 2

Trustworthiness 2

Responsiveness 2

Transparent experience

  • George S.
  • Verified HomeBuyer
  • July 11, 2026
  • Georgetown, TX

Great overall experience, smooth transition from the start to finish. All companies and departments worked together well!!! Sales, mortgage, title, construction, landscaping and warranty. I was helped throughout the entire process. I would highly recommend Pulte builders to anyone considering buying a home.

Del Webb responded:
Thank you for sharing your feedback. We’re thrilled to hear your homebuying journey was smooth from start to finish and that our teams worked together to support you throughout the process! Congratulations on your new home, we appreciate your recommendation. ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Reliable, caring and responsive.

  • Nancy W.
  • Verified HomeBuyer
  • July 11, 2026
  • Buckeye, AZ

As a first-time homebuyer, I truly appreciated having such a reliable, caring, and responsive builder. He took the time to answer all of my questions thoroughly and made sure I understood each step of the process. His reassurance, patience, and willingness to help gave me confidence and made what could have been an overwhelming experience much less stressful. The builder's professionalism and commitment to customer satisfaction exceeded my expectations. I feel extremely fortunate to have chosen a Del Webb home, and a big part of that is because of the exceptional support and guidance I ...

Del Webb responded:
Thank you for sharing. We’re honored to have been part of your first homebuying journey and are thrilled to hear your builder provided such exceptional support every step of the way! It’s wonderful to know their patience, responsiveness, and dedication helped make the process a positive and memorable one. Congratulations on your home and welcome to the community! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Upon submission of reviews, all attention to is*****s have been ignored. Specifically landscaping which is supposed to be addressed within the first 30 days. Have been unable to get a response from either job supervisor or landscape company.

  • Anonymous
  • Verified HomeBuyer
  • July 11, 2026
  • Buckeye, AZ

Response to customer concerns diminish after online reviews are complete.

Del Webb responded:
Thank you for bringing this to our attention. We're truly sorry to hear about the lack of communication from our team and your unaddressed concerns. We'd like to escalate this to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 3

[TRANSLATED FROM NO] Share Webb Chateau Elan

  • Anonymous
  • Verified HomeBuyer
  • July 11, 2026
  • Hoschton, GA

[TRANSLATED FROM *****] that

Del Webb responded:
Thank you for sharing. We're glad to hear that you had a positive experience with us! Congratulations and welcome to the community! ^KH

Total Score 4

Quality 5

Trustworthiness 5

Responsiveness 2

I would not recommend buying a ***** Webb home to anyone.

  • Scott M.
  • Verified HomeBuyer
  • July 11, 2026
  • Florence, AZ

If management can't figure out how poorly these homes are built and the way the eletrical layout is through the house then you need new management.

Del Webb responded:
Thank you for sharing your feedback. We’re sorry to hear your home has not met your expectations, particularly regarding construction quality and the electrical layout. We'd like to escalate your concerns for further review; can you please email us at customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 1

Quality 2

Trustworthiness 4

Responsiveness 3

Beautiful Home, Excellent Sales Agent, Terrific Warranty Services

  • Shari A.
  • Verified HomeBuyer
  • July 09, 2026
  • Mesquite, NV

We love our new home! Zac was our sales agent and he did an amazing job. Building and buying our 1st home was extremely overwhelming. Zac made the process much easier for us. He not only provided a detailed timeline, but made himself available throughout entire process. He promptly answered questions and even took pictures for us to see the progress. We're very fortunate for his kindness, knowledge, and guidance. When we did our walk through, there were a few mistakes and fairly minor adjustments that needed to made to our home. Daryl was our warranty supervisor. His customer service was ...

Del Webb responded:
Thank you for sharing. We're thrilled to hear you're loving your new dream home and that your first homebuying journey was such a positive one! It's wonderful to know Zac's communication and guidance made the process less overwhelming, and that Daryl's responsiveness, attention to detail, and follow-up gave you confidence in your new home. Welcome to the community! ^KH

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Boncek

  • Loy B.
  • Verified HomeBuyer
  • July 08, 2026
  • Okatie, SC

Home buying and building was fine but the appointment to choose all your decorations was awful . You are not allowed to see the choices in advance, you don't know all the decisions you have to make. It becomes overwhelming. And then you are not allowed to change your choices when you leave the 3 hour meeting. So you end up living with choices made in the spur of the moment and not thought out, what no process to change those choices until the finished home is yours.

Del Webb responded:
Thank you for sharing your feedback. We're glad to hear your homebuying and building experience was positive overall! We appreciate your feedback about the design appointment and understand how overwhelming it can feel to make so many decisions in a limited amount of time. Your feedback regarding the design selection process and flexibility to make changes is valuable, and we'll be sure to share it with the appropriate team. ^KH

Total Score 4

Quality 5

Trustworthiness 5

Responsiveness 5

Our project manager was great!

  • Richard A. Z.
  • Verified HomeBuyer
  • July 08, 2026
  • Clayton, NC

Everything was very professional and on time.

Del Webb responded:
Thank you for sharing your feedback. We're thrilled to hear that you had a great experience with your project manager and everything went smoothly! Congratulations on your new home and welcome to the community! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Great support from all

  • Charles C.
  • Verified HomeBuyer
  • July 08, 2026
  • Griffin, GA

Home selection was great. Mortgage rates were really good with Del Web

Del Webb responded:
Thank you for sharing. We’re delighted to hear you received great support throughout your homebuying journey and found a home that was the right fit for you! Congratulations on your new home and welcome to the community! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

Good experience and bad

  • Eve R.
  • Verified HomeBuyer
  • July 07, 2026
  • Henderson, NV

Customer Experience (I think that’s his title) was excellent until they moved him to a new project. He’s unable to do much follow-up due to his new duties. My experience with the onsite manager and her team is a travesty. They drag out things needlessly making us jump through ridiculous hoops to get approval to do anything to our homes/yards/etc and we are paying for these improvements! I believe they take joy and make a position for themselves by creating ridiculous barriers. Communication is abysmal from them. I am utterly surprised they still have jobs.

Del Webb responded:
Thank you for sharing your feedback. We're glad to hear you had a positive experience with your representative. That said, we're sorry to hear your experience with the onsite team and communication has been frustrating. We appreciate your candid feedback and will ensure your comments are shared with the appropriate team for review as we continue working to improve the homeowner experience. ^KH

Total Score 3

Quality 5

Trustworthiness 4

Responsiveness 2

Robert

  • Robert F. L.
  • Verified HomeBuyer
  • July 07, 2026
  • Griffin, GA

The entire homebuyers experience was seamless. Everyone was helpful and when I was near closing, all my questions were answered and there were no surprises. Phenomenal Staff!!

Del Webb responded:
Thank you for sharing your feedback. We're thrilled to hear that you had a smooth and seamless experience with our team! It's wonderful to know that team members were responsive to your questions and helpful throughout your process. Welcome home! ^KH

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Ryegirl

  • Arlene J.
  • Verified HomeBuyer
  • July 07, 2026
  • Fulshear, TX

Totally happy so far.love my house so I have really not gotten out in the neighborhood yet! I feel like I'm on vacation with all the absence of yard work, constant worrying about repairs etc. I do hope to meet some people soon...sometimes that first step isn't so easy. Will see.

Del Webb responded:
Thank you for sharing your experience thus far! We’re so glad to hear you’re loving your new home and already feeling like you’re on vacation without the worries of yard work and constant maintenance. We hope you continue to enjoy everything the community has to offer, and we’re confident you’ll soon have the opportunity to meet your neighbors and feel right at home! Welcome to the community! ^KH

Total Score 5

Quality 5

Trustworthiness 5

Responsiveness 5

House is good overall.

  • Martin H.
  • Verified HomeBuyer
  • July 08, 2026
  • Georgetown, TX

The construction is good. Mechanical & plumbing is very good. Outside trim carpenters are just OK. The painters are a little messy, but the landscaping is not very good. Lousy workmanship. Even worse when laying the sod. Worst job on my house and all the others.

Del Webb responded:
Thank you for sharing. We’re glad to hear you’re pleased with the overall construction, as well as the mechanical and plumbing work! We also appreciate your candid comments regarding the exterior trim, painting, and landscaping. Your feedback is valuable, and we’ll be sure to share it with the appropriate team. Thank you again. ^KH

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Palmary w/ 2nd story model in Sun City HH

  • Daniel P.
  • Verified HomeBuyer
  • July 07, 2026
  • Okatie, SC

We were fortunate to have an excellent Construction Mgr. in Mike Phelan. He kept us updated on a weekly basis as we were over 300 miles away. These homes are not inexpensive and we are very pleased w/ the overall quality. We hired an independent Home Inspector who also kept us updated and advocated for any items needing correction prior to both the pre-drywall inspection and closing. We highly recommend you do the same. We are pleased with the purchase!

Del Webb responded:
Thank you for sharing your feedback. We’re thrilled to hear Mike provided exceptional communication and support throughout your homebuilding journey, especially while you were managing the process from a distance! It's wonderful to hear you’re pleased with the quality of your new home. Welcome to the community! ^KH

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

Building and Mortgage process

  • Webster S.
  • Verified HomeBuyer
  • July 07, 2026
  • Noblesville, IN

Overall, I had a great experience with the building process, and my building manager was absolutely outstanding. The only downside was dealing with Pulte Mortgage, as I felt they were overly picky throughout the financing process.

Del Webb responded:
Thank you for sharing. We’re thrilled to hear you had a great homebuilding experience and that your building manager provided outstanding support throughout the process! We also appreciate your feedback regarding the mortgage process and will be sure to share your comments with the appropriate team. ^KH

Total Score 4

Quality 5

Trustworthiness 5

Responsiveness 5

Great experience love our home

  • Anonymous
  • Verified HomeBuyer
  • July 07, 2026
  • Haymarket, VA

Is*****s with finished product

Del Webb responded:
Thank you for sharing your feedback. We're delighted to hear that you had a great experience throughout your process and are loving your new home! Welcome to the community! ^KH

Total Score 5

Quality 4

Trustworthiness 5

Responsiveness 5

We have built 6 homes over the course of 45 years, and this is by far the worst experience we have ever had.

  • Stuart H.
  • Verified HomeBuyer
  • July 07, 2026
  • Rogers, MN

I am free for a call any time.

Del Webb responded:
Thank you for bringing this to our attention. We’re very sorry to hear this has been your most disappointing homebuilding experience. We'd appreciate the opportunity to learn more about your experience, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH

Total Score 1

Quality 1

Trustworthiness 1

Responsiveness 1

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