Del Webb Reviews

The follow through is very good.

I am not sure how much of the home was built by TrustBuilders so I will just talk about things in general. As we were living with friends while the property was being built we noticed many days when there were no workers at the site at all. The framing was done well, the finish work was not as good, the interior paint left a lot to be desired, no pride in workmanship. I will say that anything that we found Pulte has been good to take care of. Overall very happy with the new house.

Amazing experience

Our experience was amazing. The entire team was kind, responsive and thorough. From the first time we walked into our spec home we were blown away. The quality and workmanship were second to none. The closing went smoothly. The move in process was excellent. We love our new forever home.

We love our home

The standard process was easy to follow. Each phase was responsive and reliable. Few surprises so far that are/were not addressed quickly and professionally.

There should be a source for us to contact for issues that need repair/corrected.

Overall I am very satisfied with my home. My only advice is to watch as the home is being built to catch anything out of order. Customer service is responsive and great. My sales agent was always available to answer and resolve any issues.

The workmanship seems to be quite good and I have had no issues with anything since I moved in 3 months ago.

HOA manager does not respond consistently. Yardnique is not responsive at all. I have had dead tree in backyard since the day I moved in. Tree was planted at an inopportune time and not maintained prior to my moving in. Yardnique shirks their accountability and responsibility.

N/a

Not the quality I expected from Del Webb and Pulte

The friendly and responsive people at Del Webb was great.

Pre sale great/Post sale okay.

i wouldn't change a thing

Relocated to be nearer my kids and grandkids.

The initial sales experience with Victoria ***** was great. She answered all of our questions very thoroughly and promptly. The construction phase was fantastic. Mike ***** was more than helpful with great input on what was happening along the way.

The salesperson was really nice and helpful. However, there are some things that SOMEONE should have explained to us before or at the time of closing: -We pay for our water, including irrigation system. Because our meter was set to go off more and longer than it should, our first two water bills were extremely high, and since we were not in SC, we couldn't do anything about it. Finally contacted our Construction Manager, Caleb, and he reset them. -When we made appointments to bring our proof of closing documents to the main office, we were never told that we also needed to make an appointment to have our PICTURES taken as well. They had NO openings for the week we were down there, so they were not able to issue us our CAM cards, which we needed to access the pool, other areas of *****, etc. We had to make an appointment when we returned two weeks later to have our pics taken and issued our CAM cards -Gate Fees- we were never told that there would be gate fees when having certain things delivered. We were expecting appliance deliveries from Lowes and they said they would text when they were on their way. Since I do not look at my phone every second, I missed a text from them saying "We are at the *****. You need to contact them to let us in." By the time I got the text and called the gate, the truck had left. Had to reschedule for another time. Also were never told that there would be a $45 charge each time a truck that was delivering furniture, etc. came to the gate. ... More

I have 40+ years in the commercial construction industry starting from the bottom as a labor working my way up to superintendent of multi million dollar buildings. Over all of my years of experience there's one thing that always rings true. If your base and your foundation is not adequate. It does not matter what you put on top of it. I have watched some of the new homes being built since I was not here when the house I purchased was built. I have not seen any soil sampling or compaction test underneath the perimeter grade beans before they poured. I personally would not pour a sidewalk out of 2500 psi concrete and that is what they use for the foundation of these homes. The amount of rebar that they put in these grade beans I would not put in a sidewalk or a driveway in my opinion, less than adequate for strength in my opinion. A foundation for a house was poured today and I did not see anybody sampling the concrete for testing.to see what if any strength came up from the concrete that was used to pour the foundation. It is my understanding that these drawings have all been approved by the city of ***** , ***** all the above. with all of my years of commercial construction, especially 19 years in concrete foundations on commercial buildings yes, I have great concerns as to the durability of these homes. We've only been in the home seven weeks so it's a little early for any determination as to how the house is going to hold up. I would say the main test is going to be if a hurricane were to come through the area and drop over 12 inches of rain in a very short period of time that would be a major deciding factor . I guess time will tell.. ... More

I expected more for the price tag. More style, better quality, and a better, more open process. The process was rushed and felt like the Pulte people were not interested in allowing the home buyer all the time they needed to ensure they had all facts. Things like the airport. No one ever mentioned that we were in the takeoff path for 25-30 planes per day, if not more. I feel that was a deceptive omission. The whole walk through process was unbelievably rushed. The goal appeared to be ***** and correct some obvious things on the front end and not leave much time for all of the little things that have showed up since. I used my own inspector to augment the process. If I wouldn't have, I would have bought a house with a lot of problems that slipped through the cracks. The warranty process is somewhat cumbersome. I am still waiting to get grout repairs on my pavers done. The one year workmanship warranty feels like it's designed to protect Pulte and its subs rather than the home buyer. The response should be "we will get right on that" not "let's just wait and see if it gets better." For the most part, the employees I've dealt with have been professional and courteous. I don't think they are at fault as much as it is the Pulte system. I hope I will feel differently in a few months, but right now I am not as pleased as I would have expected for the money I've spent. ... More

I asked them not to replace the dead tree in the front until I moved in and could take the care it needs to thrive. I closed on the house but lived out of town and could not move in until three weeks later. They went ahead and planted it and it is in bad shape. I don't know if I can revive it. Getting noncommittal responses and they told me it isn't under warranty. Seems a shame that they don't seem to care. Having to replace it will be a huge expense for me. I guess it left a bad taste in my mouth of how new buyers are treated.

Scott and Andre are beyond helpful!

Positive experience

Excellent communication and follow up

Overall communication was not as expected, primarily because our construction superintendent got sick.